Évaluations des clients Maccullochs Truck Services Ltd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Maccullochs Truck Services Ltd

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jim R. le

Évaluation :

The staff were very helpful and made sure everything was properly hooked up before we left. Highly recommend this location for trailer rental.

Teresa F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shelley M. le

Évaluation :

Very friendly, helpful and informative. Discussed other options for any future rentals to fit my needs. Offered me to stay inside while inspection upon return was done to stay out of cold. Pick-up location sent me out in the cold to walk around parking lot aimlessly for a truck not parked there.

Jamshid O. le

Évaluation :

You doing great ! Help more people if possible.

Shawn Charles T. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter S. le

Évaluation :

Returning the vehicle late at night was a bit sketchy with very little light in the parking lot across the street (mind you, it was a very dark & rainy night as well). Plus, the access point is not marked in any way so we were just guessing we weren't driving over the curb. Overall, the process was very easy as a returning customer and we would certainly recommend this location. We have a blanket from the truck somehow still in our possession and will return it this week! ; )

Brian W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terrance P. le

Évaluation :

Trailer was full of leaf debris. Lighting cable defective, I used one from an adjacent trailer. After hours return process is not mentioned at pick up and is not user friendly.

eric W. le

Évaluation :

You might want to get them to put a larger uhaul sign on the stellarton location.so a person not familiar with the area.could find it.

William W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Howard M. le

Évaluation :

I rented a 26' truck and had no problems with the staff or truck!

James M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nathan F. le

Évaluation :

I was told I had to have an earlier pick up time than I requested online to match their extended lunch break on Saturday. I was also told I could return it any time on Sunday because they weren’t open. This resulted in uhaul double charging me, the miscommunication causes the customer to lose money for a day I didn’t use the trailer? Doesn’t make sense.

The N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul B. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID D. le

Évaluation :

I have rented several times at this location and always received great assistance and service.

Laycie S. le

Évaluation :

My request was put in for sometime after lunch and they called and asked me to pick it up early because they wanted to close early. They were very rude and not helpful at all. They also did not have the truck I ordered and gave me a huge truck that I didn’t even use half of. There was a perfectly good truck sitting in the lot which they claimed was rented but when we drove by the next day it was still there. The truck itself had many problems and required way more gas then my original smaller truck would have causing me to pay more. The fuel gage was broken and it was not a well kept truck. I am extremely disappointed and will most likely not be renting through this dealer again.

john C. le

Évaluation :

More rental selection

NAFE H. le

Évaluation :

The worst!!! I will never use you again!!! You only had the largest truck in the yard , I took one of them and could not drive it where I wanted to go . I was only able to do half of my work as it was a waste of my time and money . Naiff Harris 902-396-6521

Chad M. le

Évaluation :

Truck needs service. Was overheating, and transmission was rough driving away from the dealer. Truck also was smoking on hills. I also returned the truck with more fuel than when I rented it and was charged $25 for fuel. Please call me at 902 258 7047

Roger B. le

Évaluation :

i was delayed by the computer system being down. Should have some backup system to get customers on their way.

Melissa Dawn R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Allan K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bruce O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Caroll Anne B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Murray O. le

Évaluation :

Le client n'a pas laissé de commentaire.

ERIC N. le

Évaluation :

Everything went great not a problem. Thank you!

Paul D. le

Évaluation :

Website says with the rental entitles me to one month free storage in either New Glasgow or Stellarton NS. When I asked I was told they would not do it. Why not? You advertise it you should do it.

Andrew P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bruce O. le

Évaluation :

Parking lot is in horrible shape, should be graded

David C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doug R. le

Évaluation :

Le client n'a pas laissé de commentaire.

stan R. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHAENDRA B. le

Évaluation :

I will never rent another uhaul truck

Bruce O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Crystal J. le

Évaluation :

I am very upset as the website confirmed my pickup for Abercrombie and then after my husband arrives there he has to go to Stellarton. We've rented Uhaul products 4 times in the past year, I should have been offered a discount for the inconvenience.

Donna P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heather H. le

Évaluation :

This was supposed to be a remote pickup with my cell phone. When I arrived there was no truck associated with my reservation. Then the Uhaul rep was extremely rude and threatened refuse to rent to me all because I called customer service rather then wait for her to arrive at the office. In addition, there was no record of the additional things I had requested (blanket and dollys). In the end, I played nice to calm her and got what I wanted. Not the way I like to start a moving day.

STEVE R. le

Évaluation :

great service , thank you

Riley P. le

Évaluation :

When I arrived there was no one around the uhaul section. When they finally came over we did up the paperwork and he gave me the keys and that was it. I then had to ask where the trucks were, they didn’t even prepair a truck for me I had to walk across a busy road and then look through the 10 trucks for the one that was mine. It was a freezing cold day and they couldn’t even have it warmed up? To top this all off the truck was so dirty I didn’t want to touch anything in the cab. Once again uhaul you have failed me. I’ve rented at least 7 or 8 times from you and you have failed me each and every time!

scott M. le

Évaluation :

Probably not much , the office is kind of hidden inside a much bigger business ...kind of like the tartar sauce in a 3 pc. order of fish and chips ...everyone wants the fish but the sauce ends up in the trash

Elizabeth S. le

Évaluation :

Le client n'a pas laissé de commentaire.

brian P. le

Évaluation :

nothing

Joan C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ralph M. le

Évaluation :

Le client n'a pas laissé de commentaire.

David H. le

Évaluation :

local service, they know me and I them by name

Leslie R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melissa R. le

Évaluation :

I booked a 15 foot truck a very long time in advance. Wasn't available. I really didnt want to drive a 20 ft truck.

Ian L. le

Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH R T. le

Évaluation :

Other than reducing your fees, there’s nothing you can do, the truck was great, a bit hard on fuel, but worked great, and the representative at MacCulloch Trucking was fantastic!

RAY G. le

Évaluation :

I am 82 yrs old. You would think that your service rep. would come out and help lift the trailer onto the hitch. Very Heavy and had to lift it.

Angela M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clyde D. le

Évaluation :

Le client n'a pas laissé de commentaire.

COLIN W. le

Évaluation :

The single greatest rental experience I’ve ever had.

Todd K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heidi S. le

Évaluation :

Le client n'a pas laissé de commentaire.

jane G. le

Évaluation :

If requested equipment is not available at rental location inform customer prior to pick up.

Megan B. le

Évaluation :

I have sent an email with pictures and an explanation of why I am so displeased with my Uhaul experience.

Dana D. le

Évaluation :

I live in Antigonish and had to travel to Stellarton as there were no trucks in Antigonish. This increased my costs significantly. The 15 foot truck I was given was old and hard to control on the road. It was also dirty. I am a returning customer and an experienced driver of trucks and was not impressed.

Vernon E. le

Évaluation :

Went to pick up the truck on Saturday at 4:30pm took me a half hour to get all the paperwork done and tried to charge me for an extra day. They did not have my dolly I preordered. I moved the few things I had to and the returned the truck 24hr early and it was clean and they charged me an additional $25 to clean the truck. Then when I called about it the guy was rude and treated me like I was the idiot for not cleaning it. Over all this was a horrible experance.

kelly R. le

Évaluation :

Le client n'a pas laissé de commentaire.

James S. le

Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT C. le

Évaluation :

Great service

Airiel E. le

Évaluation :

Le client n'a pas laissé de commentaire.

KENNY A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott M. le

Évaluation :

Very friendly service and I need a 2 inch ball. Thier service department changed out my ball before I towed the trailer and changed it back to the original ball after the tow.

Bruce O. le

Évaluation :

Le client n'a pas laissé de commentaire.

David C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bruce O. le

Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rebecca S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lance P. le

Évaluation :

Was told when booked on site a truck would be prepared to travel, and ready to go. Not buried and frozen in a snow bank, and made to dug out myself. Time is money, and mine was wasted at this location.

Sam K. le

Évaluation :

The drop off office is across the street from the drop off yard. there should be a sign saying that. I had trouble with it being a one way rental and being from out of town didnt help. but there should be a sign in the drop off yard. I had to get on the phone with uhaul and have them figure it out for me which took some time and more delay since I couldn't drop off the trailer the night before due to no office on site. I was frustrated twice with that problem....... However, Staff was awesome. I would recommend it to a friend after I tell him that the office is across the street.

SCOTT C. le

Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rob M. le

Évaluation :

No help at all. Tried calling beforehand to see if the truck was ready, no answer. Drove over, no one in the Uhaul office, 4 staff members helping 1 customer at the service desk. Asked for someone to help me at the Uhaul desk, was told they were busy with 1 person at the service desk. Unprofessional and uncooperative, will not rent from this location or recommend this location to other ppl.

David W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike T. le

Évaluation :

Service was fast and friendly. Very affordable too. I would highly recommend this company to anyone moving

Debbie B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark J. le

Évaluation :

Nobody assisted me when I connected the trailer. I would've appreciated having someone confirm that I did everything correctly.

Terrance P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marwan T. le

Évaluation :

Le client n'a pas laissé de commentaire.

KENNY A. le

Évaluation :

The tires on the trailer where bald

DERRICK G. le

Évaluation :

Friendly and helpful service...We were impressed with the ease of return of excess boxes..I would highly recommend U haul to anybody requiring moving vehicles.

David H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donna C. le

Évaluation :

The truck is loud when you're driving in it. Perhaps, a better insulated cab. The representative was very personable and knowledgeable when I called to book. The best service I've ever received. The rental person at the location was the same and we were very impressed. Thank you!

David H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Samantha M. le

Évaluation :

When recieved truck is had broken glass all in the back. Also it said the gas was half and it was under half. As well they made me take the truck for two days and pay insurance for two days and i only had the truck for one day. When i called inquring about a few things the lady on the phone just laughed at me. Was not a good experience!! Also when i ordered the truck it was to be picked up in Pictou and the next day when i recieved a text to pick up the truck it was in stellarton. Stellerton is out of my way and cost me extra in gas. However they did give me extra kms but that didnt matter cause i was only going one way to kentville. I would have never gone over the kms in the originel agreement. It said that truckwas 29 dollars a day but total cost was 235 and change, way over the advertised cost. Thanks for your time. Samantha Martin

SCOTT C. le

Évaluation :

Le client n'a pas laissé de commentaire.

janice M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrea S. le

Évaluation :

Truck was dirty. Had to be swept out before we could load it. Pieces of broken plastic etc.

SCOTT C. le

Évaluation :

Very easy to work with.

John P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Juliann K. le

Évaluation :

They said the tank was at 1/4 tank and it was below that when we got in it.

DAVID E. le

Évaluation :

The telephone staff lady was exceptional however the snow storm had buried the trailer and her request to have it cleared was either ignored or overlooked. She tried her best and I appreciate that.

Nicole R. le

Évaluation :

unknowledgeable - terrible cusotmer service.

Nikolas C. le

Évaluation :

Clear snow drift away from front of trucks.

donald S. le

Évaluation :

The straps were cut to short. I had to let the air out to get the straps over the tire. I had to back up and the load the trailer myself. The guy on the phone said this place was only 55k from my home it turned out to be 105k. Then when I go to turn it in the place was suppose to be open at 0730 but was not at 10:00 am. So unload and place the trailer my self again. All in all the Uhaul experience was not good. I rent from Uhaul several times a year, and now I am thinking about going else where.