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Maria Rodriguez
Customer Reviews for Machado Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Kevin was very helpful. I will continue to use this location because of the professional services I have received.
Merry WorkmanExcellent service I’m very happy with machado company
Jaime E LooYou guys are awesome!
Priscilla MurilloI was accused of using a Dolly that was broken , the gas mileage came into question, I had to show proof through photos I took. Sabastian the rep for Machado U-Haul and storage did not do walk through with me before I left the store the day I rented the truck. He tried to charge me a 3td day because he said the truck was supposed to be returned at 324 pm and it was 340. I was told the day I rented the truck that it had to be returned at 430 when U-Haul closed. I got no help from 1800 U-Haul . After I broke down in tears sabastian agreed to not charge me for the Dolly and after he confirmed my photos of the gas gage he agreed to not charge me additional. He basically called me a liar by say, " I can't take your word for it when I told him about the dolly, the gas . I also received the truck dirty. I immediately told sabastian BEFORE I left the premises d he said that was fine. The floor boards were covered in mud. I have pictures to prove it. Yet, I took the time to clean out the truck before I returned it. I'd like call back to discuss the service I got. 760 5289018 thank you
Kristine LeyvaThe staff were very helpful and welcoming.
Kerri StrolinCustomer service was excellent.
MICHAEL LEIDELMEIJERLock is very hard to close. Dash lights didn't work which is dangerous at night.
Yvonne HortonRoof leaked our stuff got wet :/
RYAN MARTINEZTHE PEOPLE WERE VERY HELPFUL AND FRIENDLY. THEY GET 5 STAR. THE TRUCK SMELLED LIKE WET DOG INSIDE FRONT AND BACK, LIKE DOGS WERE LIVING IN THERE. THE 19,99 FOR THE TRUCK TURNED INTO $130. YOU SHOULD JUST SAY THE TRUCK RENTAL IS FREE, YOU WILL SUCKER A LOT MORE PEOPLE IN. I WENT 40 MILES AND HAD TO PUT $40 TO BRING IT BACK TO WHERE IT WAS. RIDICULOUS, THE WHOLE EXPERIENCE WITH UHAUL. AGAIN THE WORKERS WERE A+
SONIA SPENCERTook a while picking up my trailer reservation, even though there were 3 people there they were only helping one customer. Dropping it off was quick and nice. They allowed me to drop it off a few minutes past the closing time, which was great so that I wouldn't have it over night.
Hugo VargasI am disappointed to learn that the selection of trailers has drastically change which will force me to rent from another location each month from now on
Joel WernkeI love this location! They are wonderful and their equipment is always clean and ready to go!
WILMA WASHINGTONThe folks at Machado Storage LLC were fantastic. They made sure to communicate and answer my questions. I would recommend this location to anyone wanting to rent a U-Haul in the area. Thank you for such a friendly attitude too!
Billie PowersTo many last minute changes.
RONALD BRACYGreat!
koichi ohnumaThey were very helpful and accommodating. The best Uhaul Rental we have ever used.
Lisa LopezGreat customer service and great quality of customer the vehicle.
Andrew fernandezWe were unable to add insurance for our corporate account, so we were forced to drive the two trucks uninsured. U-Haul should allow that to be added even if the corporate account was not set up with insurance.
Kirk OvertonEasy check in and check out. Trailer was ready when we got there. Easy peasy.
APRIL SilvasGreat in and out service . Thank you
RICHARD KNAPPThank you for UHaul!!! #1. Your associate was very kind and knowledgeable!!!! We are 100 % Full Time RVers…… Ir we actually have a coach…. Made with solid Metal and our roof is diamond plated so you can go to concerts and have the perfect view and sound. We desperately needed to rent a UHaul truck and then van to complete our MISSION IMPOSSIBLE!!!! The employee was extremely knowledge with a advised us with use a truck for A and a B for that. I was extremely appreciated his advise. It took a little longer on our end. We are both over 60……. Yes, I would definitely advise family, friends, and neighbors…. Machado Rentals in Lake Elsinore, CA. We needed extra time and fortunately….. Macado's extended our usage of the truck so we completed our goal. I highly recommend Machado's service and the ability to get our project. I have a convertible BMW Z4….Only holds 2 people, LOL! Again we are extremely thankful for kind and knowledgeable associates!!!
ELAINE HARRISGreat Friendly Staff! Thank you
RANDY GLAZEVery friendly and helpful service, but the rates were a little high.
PAUBLO MENDEZWe loved our experience very good service thank you !
LUIS ROMEROGood customer service very helpful
Joey GonzalezIts all good thaks for your service looking forward to working with you again
DONALD OWENThe staff was excellent! It was easy to schedule the rental for my move ahead of time, and it was a quick and easy process.
Mark ZayasThank you U-Haul
FAIDA MARTINEZThey were super noce and helpful
Jon WilsonNew truck so it drove nice but dirty outside and filthy inside
Jeffrey RiversVery fast and easy pick up. I appreciate the staffs help.
adam fullerYour app sucks! The morning line was backed up because nobody could get the app check in to work. Even your employee couldn't get it to work.
ALEX POLYAKEasy, simply, courteous and efficient!! Great experience
Jose GuzmanWould be difficult to maneuver a large truck and trailer. Staff are friendly and vehicles are in great condition. The truck I rented only had 87 miles on it. The only negative is price was a little high compared to enterprise. However, enterprise didn't have a truck available when needed.
Jeffrey RiversI cannot think of one thing that should be changed, thank you!
KAREN OTTOOverall Uhaul experience was great. Personnel were friendly and helpful.
ADALBERTO OBREGONGreat service, friendly and helpful
ELIAS LARAOutstanding service
William BallewFantastic expedited service. Definitely will be coming back!
aron chadwickCourteous and professional staff. They are always friendly. They have me back on the road in no time. The equipment is always clean and well maintained.
Edward WellsThe Staff was extremely amazing and professional
BRIAN WRIGHTEverything was great. Thank you
Dawn ChristmanGreat service
Luis MirandaFrom one to 10 I say 10
UMBERTO MADUENOWas charged 180$ instead of 40$ and never refunded
craig ellisThis is a storage facility, not really a U-Haul location. There was a nice person that came out to show us the drop box.
Trisha Laddless than 24 hr rental, decent mpg, I’m Just done moving our daughter.
Paul BauerSet the vehicle clock to correct time. It's time consuming to try to figure out. I rented a van. I wish I had known that I needed the connector for I phone that fits into the cigarette lighter.
Barbara MitchellNothing to improve......
TRACY MOZDEN