Évaluations des clients Maclin Truck & Trailer

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Maclin Truck & Trailer

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Ken K. le

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I had an excellent experience. Everyone at the pickup location was accommodating and helpful and friendly. Two men helped me put on the car tow which I really appreciated.

Kristy K. le

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Make sure the Uhaul is clean and ready for use. The Uhaul I had had garbage in the driving area and the back loading area was filled with maggots. The Uhaul was also not picked up wirh a full tank.

Mary Lou B. le

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Le client n'a pas laissé de commentaire.

Ken K. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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This place is a joke and an incredibly poor choice for U-Haul the Shoens should reconsider where they place their assets.

Juan P. le

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I made the reservation at 1982 Huntington Dr in Flagstaff, very nice place I knew. I went there to pick the trailer up at 7:00 am and they told me that I have to go to the end of town to other location to pick up the trailer, I went to Maclin Truck It is a truck repair shop not much UHAUL at all, the only trailer they had was the one I reserved, and I had to wait 1.25 minutes till the person in charge arrived. Then they didn't have blankets that I reserved and I had to go back to Huntington to get them. Over all Took me 2.5 hours to get the trailer, dolly and blankets. UHAUL third parties shops are not good, there is not their main Business and they don't have the rental equipment you expect to find.

ibsen d. le

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Le client n'a pas laissé de commentaire.

CHARLES T. le

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Due to no fault of her own, the single staff person was there alone, and it was her first day. She did not know how to provide a receipt for the return. It was difficult to figure out where to go on arrival. This is a repair shop, and there were a lot of vehicles parked haphazardly around the location. We were provided a receipt after the staff person contacted the owner, so all ended well.

MARK m. le

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Shawna at maclin Truck was just amazing. Thank you!

Kenneth K. le

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There was no U-Haul representative on-site. The gentleman who helped us (a mechanic) was very nice, but clearly did not understand what was going on or how to process our rental. The transaction was completed via phone after I reverse-dialed the number from the agent who had contacted me the day before and changed our pick-up location.

LARRY U. le

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The customer services was great but the check in process was delayed, I waited over a week before receiving my receipt.

lisa n. le

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Le client n'a pas laissé de commentaire.

Tyler T. le

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There was problems with my payment and the location computer was not up to date. I had to go back and do my rental contract over took more than an hour to finally get truck.

MELISSA C. le

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Le client n'a pas laissé de commentaire.

Mary G. le

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I was originally supposed to pick up at Flagstaff Lock and Key and address: 5270 N US HWY 89, FLAGSTAFF, AZ 86004. My pick up time was 8:00am. I arrived their just after 8 to find that they were not open. I called the location and got no answer. I then waited until 8:25 and still no one was there. I called customer service and was then sent to MacLinn who was extremely helpful. I was very upset with the original location not being open. This was extremely unprofessional and inconvenient as it set us back almost an entire hour.

Kerry V. le

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Le client n'a pas laissé de commentaire.

Mike K. le

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Le client n'a pas laissé de commentaire.

Eugene E. le

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This is a small operation that had great difficulty renting us our reserved truck and trailer. To be fair, they were not notified of our arrival, not provided with the trailer, and not trained thoroughly by UHaul on the corporate computer system. The people there were as frustrated as us. Nevertheless, it took 2 hours (!!!) before we could drive away with this routine rental. We had movers (on the clock) waiting for us for that second hour. Very unsatisfactory UHaul experience.

KEN G. le

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Nothing at all....people are great here!

Mona B. le

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Le client n'a pas laissé de commentaire.