Customer Reviews for Macomb Storage
(Concessionnaire U-Haul dans le voisinage)

308 évaluations

28162 23 Mile Rd   Chesterfield, MI 48051

(586) 949-5650

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h30 pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(586) 949-5650

28162 23 Mile Rd
Chesterfield, MI 48051

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h30 pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Worked with the changes I needed

CATHERINE G. 
Évaluation :
3

This location was closed when I dropped off.

JOSEPH ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie F. 
Évaluation :
5

Barry and Mary are both awesome.

linda h.  |  Expérience générale 
Évaluation :
3

Requested 5 dozen blankets. Only had 3 dozen. complained & questioned why I needed 5 dozen blankets. Haven't seen credit for the 2 dozen blankets I didn't receive.

JANE ANN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER ANN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARRIEANN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN JOHN B. 
Évaluation :
5

Vacuum interior floors, clean interior, clean windshield and mirrors. Assist customer to properly adjust mirrors. Just some tips to exceed customer expectations.

ROBERT THOMAS R. 
Évaluation :
5

Ever6went well

Michael Grimmer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORWOOD ERNEST B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT ROBERT T. 
Évaluation :
2

Communication is lacking. First location didn't have our truck and didn't notify us. Then sent us to this location and even though I called to notify them we would not be there at noon, they still called me and threaten to give the truck to someone else if I didn't call back immediately. Even though I already talk to someone. No communication and much added stress to an already stressful situation!!

BENJAMIN STANLEY H. 
Évaluation :
1

Very disorganized, dirty, truck was filthy, moving blankets were all over it, a dolly was laying in the middle, we had to move all of it to use it, truck door got stuck,

SHANIN TRACY M. 
Évaluation :
5

Friendly staff and management. Easy to work with

BRADY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERECK GARARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARI MARIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN MICHAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLEMENT JOHN B. 
Évaluation :
4

The employees were super nice and helpful. Very courteous and made the rental a pleasant experience

LEIRAEBIANCA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN HISHAM S. 
Évaluation :
5

My only issue is U-Haul corporate had to change my rental location and they didn't tell me that an 8am pick up had to use "Scan and Go" pickup, because the office didn't open until 9am. So I had to wait an hour, which could have been avoided.

MICHAEL JOSEPH T. 
Évaluation :
5

Wish you had help to hire

SUSAN ALLIENE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE KEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHARLES AARON R. 
Évaluation :
5

I have rented through Uhaul MANY times. This location by far was the most convenient and hassle free. Awesome customer service from the man in the office and this was the first truck that had NO issues! Very impressed!

KRISTINE MARIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILTON J. 
Évaluation :
5

Efficient and friendly staff

CAMERON BERNARD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER PARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

S.O.

ANN MARIE V. 
Évaluation :
3

I dropped off and left key in drop box. Was charged 12 $for gas- I however filled up to the needed line at the gas station immediately before I pulled the truck to the back- I do not feel that I was under the gas line- feel this was unnecessary charge.

KIMBERLY KAY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Make sure keys are available in lockbox before processing orders

Calvin F. 
Évaluation :
1

First off the truck i wanted was a ten foot and they didn't have one but when I reserved it online I was guaranteed to have it. Then it was very dirty inside, had to sweep it out and the front sitting area was sticky with spilled drink. Couldn't even see out windshield I had to go to gas station to clear it off. Then my drop off spot was wrong even though I told them port Huron they had me to drop it in Canada.

JENNIFER ELIZABE T. 
Évaluation :
5

Rien

WILLIAM JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS MICHAEL W. 
Évaluation :
1

My experiences with U-Haul have never been a good one. This last one topped it off. I rented a box truck and a appliance dolly to be picked up after hours through the app. I picked up the truck and went to my destination to find out the dolly wasn't in the truck. I called corporate because the store was closed and they told me no locations were open for me to go pick one up. I was picking up appliances that had to be picked up during that time or I would miss out on it. So they noted my account so the manager could see it but when I went in to the location Berry the manager was not helpful and refused to help even with the notes all he said he could do is refund the 10 $for the dolly. He was rude and as a manager he should have tried to do something for the mistake they made. I bought a dolly for 80 $that night because of this mistake even a 10 $off would have been okay but no he kept repeating I can only refund the dolly. Finally when I started recording the situation he then called his supervisor that was supposed to call me back but never did. When you go into a business you should be helped not brushed off. I will never recommend or use U-Haul again after the horrible service I received and receive every time I use them.

Joey Y. 
Évaluation :
4

2nd time I've rented from here using the App and second time I went through all the steps to checkout and then got the error message, “something went wrong” and needed to start over. And there are many steps to check out so it's frustrating

ROBERT B. 
Évaluation :
5

Tow strap broken and not useable. Packed full of snow

JASON JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

Customer service was outstanding! I had to extend three times and they were understanding and supportive! They made my move a bit easier!!!

SHANNON ELIZABET P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
4

Expensive for trip to Marine City and back

PEGGY SUE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL PATRICK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN RICHARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES JOSEPH M. 
Évaluation :
4

will use again

JAMES MATTHEW G. 
Évaluation :
5

Great staff!!!

ANTHONY WAYNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH JAMES G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eben S. 
Évaluation :
5

Very nice, the lady that assisted me with the 9x5 trailer was great couldn't be much of help

DEVON AARON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL ANTHONY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN RAYMOND S. 
Évaluation :
3

Make sure the interior of the truck cab is clean.

DAVID WALTER T. 
Évaluation :
5

Staff was always friendly and efficient. Je les recommande fortement. 

colleen w.  |  Expérience générale 
Évaluation :
5

Just have one available for I'll be using you again.

PATRICK HENRY R. 
Évaluation :
5

Barry was extreemly helpful and kind! I will recommend Macomb storage to anyone looking for storage in the area.

Donald S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES DOUGLAS D. 
Évaluation :
5

These folks were very kind and courteous. Would go back for sure...

Danieljoseph K. 
Évaluation :
1

Go to a Different Location

Asia H. 
Évaluation :
5

Woman in Office was AWESOME and patient! I would recommend this location to everyone!!!!

Terry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Floyd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE KATHRYN A. 
Évaluation :
5

Employee were exceptionally friendly and very helpful. Answered all my questions with a smile.

MAXON DAVID D. 
Évaluation :
5

Dropped off the rental truck using the uhaul.com/share web site. office was closed. No interaction with anyone.

Duane B. 
Évaluation :
5

Mary was very professional. Pleasant, super helpful and just a great experience. Thanks so much, Mary!

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK ALLEN N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

Great people very helpful

MARNIE ANN F. 
Évaluation :
5

Everything was great, thank you for your help during our move.

JAKE THOMAS K. 
Évaluation :
2

Reserved a 4x8 trailer 8 days in advance got there the pick up date and the 4x8 tires were bald and not drivable, I went out and looked at 5x8 and the tires were worse than 4x8. Then the guy there told me I would have to call another place, I asked him if he had the number he said I would have to look it up, I said I'm leaving in 3 hours. I would like a number I could talk to someone about this.

EDWARD STANLEY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
1

Dash lights, warning lights have a short, so were continually flashing off and on. Sliding door was so rusted that my daughter sprained her wrist trying to close it. Inside was filthy, including cab. Had to clean inside of glass to see when sunny. Power steering doesn't work at low speeds. Brakes whine when depressed. Passenger window crank broken. Lots of vibration at moderate speeds. Also, while my car was parked in their parking lot, someone hit the front of my car white a white vehicle.

VICKI MARIE R. 
Évaluation :
5

Trailer tire were bald...very little tread.

GARY G. 
Évaluation :
5

Have always had a good experience here!

Jamesellis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT CHRISTOPHE N. 
Évaluation :
5

I had excellent service with this U-haul location. I think that the price of miles should be a little cheaper, or maybe offer discount prices at a flat rate until they reach a certain amount of miles. Then charge by the mile after they pass the miles with the flat rate. Other than the price of miles, this U-haul is excellent.

Janet M. 
Évaluation :
4

Insure odometer reading out is correct to avoid unnecessary charges.

WILLIAM CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drita K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIUSARTHUR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis C. 
Évaluation :
3

Took a very long time to check out. Tried using the app but it required input from the office person who had a long line. Took almost an hour. Then the drop off procedure was ridiculous. Lots of pictures required and i didn't know that until the van had already been locked up and parked

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
5

Very good service agent extremely helpful and friendly!

PAULIRVEN T. 
Évaluation :
4

I did have an issue with the windshield. It had been sprayed with some sort of product, I'm assuming it was disinfectant, and it was never cleaned afterwards. This made driving a bit dicey, as it left a cloudy film on the window. Otherwise, the truck was very clean.

CHRISTINA LOUISE W. 
Évaluation :
5

Staff was wonderful!

JUSTIN JAMES R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE RENEE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL A. 
Évaluation :
5

Everything worked out great. The online process and check in was very detailed and repetitive but I understand the necessity. The self photo threw me off a bit (that's just because i don't like share pic with strangers). But again I understand the necessity. Everything was wonderful thank you

Carrielove W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL WAYNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH ROBERT O. 
Évaluation :
5

Add SiriusXM radio

Thomas N. 
Évaluation :
5

Excellent customer service.

James W. 
Évaluation :
4

The truck cab was dirty inside, I wiped down the steering wheel and dash, and the driver's side door. All were quite dirty. Otherwise, the truck was in good condition and good working order. I had originally reserved the truck at a nearer location, Wise Buys at Gratiot and New Haven Rd, they changed my reservation the night before and failed to notify me. This cost me 2 hours of moving time.

CHRISTINA LOUISE W. 
Évaluation :
3

Some of the best customer service by far. They were willing to work with my promises from out of state from another uhaul location. Only disappointment is how dirty the outdoor units are.

Zach C.  |  Réservation 
Évaluation :
5

Staff was exceptional with both Uhaul and Storage unit rentals. Great location and would definitely use again

Scott L.  |  Expérience générale 
Évaluation :
5

Would use them again

WILLIAM S.  |  Expérience générale 
Évaluation :
4

Na

Andrew K.  |  Expérience générale 
Évaluation :
4

It was very conveniently located for us and was always well maintained. It was sometimes difficult to get in to to traffic on 23 Mile road but that would be the only complaint.

CONSTANTINE Y.  |  Expérience générale 
Non reviews have been submitted for this location.

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