Customer Reviews for Macs Inc
(Concessionnaire U-Haul dans le voisinage)

214 évaluations

2537 Hwy 10 E   Moorhead, MN 56560

(218) 303-1897

Heures

  • Lun au ven : 7h30 am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 12h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(218) 303-1897

2537 Hwy 10 E
Moorhead, MN 56560

Services dans cet établissement :

Heures

  • Lun au ven : 7h30 am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 12h pm à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TARA H. 
Évaluation :
1

My reservation was moved to this location. I was not offered the additional 50 miles for this moving of pick up location. They were extremely slow and when they handed me the keys they just pointed me in the general direction of the truck. I was very dissatisfied!

DEBRA R. 
Évaluation :
5

The representative was fair and attentive to customer service

LUES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHARINE S. 
Évaluation :
3

Stood waiting to pick up trailer for over a half hour. Had to give information 4 times before the attendant finally got things entered. Wasn't all her fault as the person that originally took my call was at a different location. They really need to provide numbers for the local shops...

dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

The cab was dirty. We took out garage and you could see where a beverage was spilled and not cleaned up. It was only at 3/4 of a tank when picked up so that is what we filled it to.

Jeff N. 
Évaluation :
2

Mileage was not correct- overcharged with very delayed response.

Karen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYDELL T. 
Évaluation :
3

Were not ready with the dolly and pads we requested.

Douglas M. 
Évaluation :
5

Just return equipment The same way you gat it

Norberto G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol F. 
Évaluation :
5

The guy that helped had a great attitude and knowledge of equipment.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia H. 
Évaluation :
4

Employee was upset with me because I had to keep my trailer an extra day PLUS I had to rent a 2nd trailer also. I drove to Moorehead from Wahpeton ND to get n return trailer, plus I had a added 4 hour drive to SF and 4,5 hours back X 2 trips...to pick my stuff up alone, I packed everything myself n took longer than I expected , that's why I had to keep it an extra day . In the past 2 weeks I've had surgery, cared for my dying father, whom just passed away, & had to get my stuff out of the garage of the apartment I was renting, I just moved to Wahpeton 2 weeks ago. It's been a crazy couple of weeks , to say the least... I didn't appreciate the attitude I received on the phone, at Macs.... I give Uhaul TONS of business, & am great full for the services I have received..until now. I also received a complimentary month of storage rental in FARGO 😳 they had nothing in Wahpeton or nearby ! I'm renting a unit currently in Sioux Falls SD, why not give me a free month there?? I'm not driving 45 minutes to Fargo for storage... would you?? Thank you for listening Julie

JULIE D. 
Évaluation :
5

The taillight doesn't work for all aspects. The flashers, brake lights and blinkers work but the running lights did not work. Had to be followed home. Not sure what the problem was that they didn't glow when lights turned on.

Marcia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aimee N. 
Évaluation :
5

Great, helpful service.

CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
4

Young man was helpful when checking in.

Jill S. 
Évaluation :
2

Can was very dirty, certainly not cleaned like U-haul suggests. Putting your customers at risk. I complete mobile check in to avoid any contact... Would think there would better cleaning processes put in place.

Tanner J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mya B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
3

Went and and got the trailer. Pulled home which was about 2 miles. Went to check tire pressure and one tire had cords showing and the other tire was bald as well. Was trying to get on the road. Had to call uhaul instead of bringing back to location. Matter was handled fairly quickly as a tire repair man was there within an hr. I would think locations do a little better rental check in when units come back. I'm sure this location isn't the only one that missed the tire issue. Was handled quickly so that was good. Just wasted an hr of my time dealing with it.

Brady B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Mac's was wonderful to work with from the beginning (Brian), to the return (Chad). So glad there's a Uhaul location on the east side of Fargo Moorhead...

Lee N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmin L. 
Évaluation :
3

Because I had difficulty with the mobile pick up, I thought it would be faster to talk with a person when I dropped the truck off. Nope! The UHaul rep never surfaced after being paged 3 times. Ended up using the mobile drop off function and again had difficulties because my browser couldn't read my location and I couldn't get it to turn on. Eventually used my daughter's phone and got it completed but it took twice as long as it should have.

Ramona H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H. 
Évaluation :
4

thank you.

Lucas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVESTER K. 
Évaluation :
5

Was much easier checkibg in than doing a 24/7 puck up.

Brenda W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndi M. 
Évaluation :
3

We did the on-line ckeck out and payment which all went fine except the fee went up 12,00 $ and some so we went in and then they had to dismiss that start over drop the 60 ins. as we didn't need it but again the credit was only 47,00 $. All this took over an hour and we had to go.. Shea said he would check on this but havn't heard back. If not for this our rating would be above average and doubt this was there fault. The actual cost would change from the first screen and the final screen for no reason..

Hugo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL P. 
Évaluation :
3

We had to wait for a long time to return our truck and we really wanted to talk to someone in charge. The truck tire that was low has a nail in it. We swept it out and we had read that we would get a 25 $credit which we did not receive. The one person (Jordan) said he could then help us after awhile and said he would take care of letting everyone know what was going on with this truck. You had asked for photos if we disapproved of some parts of the truck and it never did download tried for HOURS.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent T. 
Évaluation :
5

Excellent service à la clientèle. I checked in online and did not have to go into the location to sign more forms. Loved this fast in and out!

Kimberly D. 
Évaluation :
3

I reserved at a different location and they did not have the trailer. I prepaid online. They transferred to another location and the trailer cost more. They would not give me the trailer until I paid the difference. Next time I will use a different company.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
3

Too many things fell between the cracks as far as billing & paperwork. It took 2 months to get a copy of my final billing -thank you Store Manager Chad!!! When previous clerks said they would follow through, they didn't. Part of the mess was due to the covid-19 situation, but when all is said and done, clerks need to do what they promise. Pay attention to details. Too, I left the gas at the same level that I thought I picked it up at, but I was charged 30 $plus gas. I will let it go without complaint because I'm just tired of the whole situation. I loved the truck. The seats were VERY comfortable for my 1000+-mile trip by myself. It was, I think, a relatively new truck. So even though it was a gas guzzler, I did feel safe and secure while driving. If I did not return it at the same gas level, I choose to not argue that point because I made it home safely & that is worth a lot to me....like an extra charge to be safe.

linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linzy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Was a fast transaction

Scott J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Excellent experience. Friendly people and service was great.

Alan B. 
Évaluation :
5

Everything went fine.

Leslie S. 
Évaluation :
2

I reserved 2 dozen pads when I made my reservation. The location that I picked up the trailer had no pads so I had to drive to another U-Haul location to get the pads I reserved. Cost me time and expense of vehicle operation. Not happy.

John C. 
Évaluation :
5

Nothing. The entire online process and the picking up and dropping off of the truck went very smoothly.

DALE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saido J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maximus N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER Y. 
Évaluation :
2

Wheel bearing went out started on fire in NE:(

Nicky G. 
Évaluation :
5

Well done, fast and efficient. They helped me hook up and had me on my way in no time. Thanks for the help. I also had great service from the uhaul location in downtown Fargo, they helped me out with the ball hitch and receiver

Daniel N. 
Évaluation :
5

Very nice and helpful unhooking the trailer.

Alex K. 
Évaluation :
1

Truck was dirty. Trailer was rusted out. Employees were dicks.

Benjamin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra O. 
Évaluation :
5

Remove the vehicle from any snow banks and clear all snow from the vehicle. It should be clean in the outside and easily accessible for the user.

Pam W. 
Évaluation :
3

Customer service slow

Delaney J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock F. 
Évaluation :
5

The staff was nice, the truck was great. I do however have an issue. I have used your service and uhaul services at other locations. I was never told to do a check in after hours using my phone or taking pictures. I returned the uhaul, dropped the keys in the box and went out of town. Later I see I have texts telling me I'm going to be charged for an after hours verification fee. No one told me this when I rented this. I was moving, not looking at my phone. I just thought it was a pretty crappy thing to do to someone.

Megan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrill B. 
Évaluation :
5

They were awesome in Fargo!

LANCE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gail A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prince L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachery F. 
Évaluation :
3

Have the tanks full of gas when a new customer picks up.

Christopher H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall B. 
Évaluation :
5

The staff was professional and helpful. Thank you.

Greg G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ira D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad H. 
Évaluation :
5

Nothing!! Shay at Mac's Was phenomenal! Service she gave was amazing. The truck is a piece of junk, but it served it's purpose. ??

Lori T. 
Évaluation :
3

The truck stunk like cigarettes or cows and the back wasn't swept out. This is the first time I rented from this location.

Caroline F. 
Évaluation :
5

No problems

Todd N. 
Évaluation :
5

All of the staff are super friendly. I was on my way in record time. Two huge thumbs up.

Christina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Non reviews have been submitted for this location.

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