Évaluations des clients Mac's Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Mac's Inc

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Brent U.
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Le client n'a pas laissé de commentaire.

Robert E.
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Le client n'a pas laissé de commentaire.

Seth F.
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Greatest problem was not having vehicle available in Minot, ND and needed to pick up at a location that was a hour and half away. This added much stress to the process and a lot of time which was important to the volunteers we had lined up to assist. NOT appreciated!! Have equipment where your clients are expecting them is my suggestion!

Roger H.
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Le client n'a pas laissé de commentaire.

Charles L.
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Open your eyes and look for the returned rental trailer!

Charles F.
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Got a phone call wondering if I dropped off the trailer because they did not notice it was sitting next to the same trailer lol double check the lot

DERRICK S.
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Le client n'a pas laissé de commentaire.

mike U.
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Le client n'a pas laissé de commentaire.

JOANNA B.
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Le client n'a pas laissé de commentaire.

myron L.
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Le client n'a pas laissé de commentaire.

Louise P.
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Le client n'a pas laissé de commentaire.

Riley S.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

TIMOTHY B.
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Le client n'a pas laissé de commentaire.

sarena B.
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You need to correct the billing situation because I was overbilled for my rental. An additional $77 which took my account into the negative and I want it refunded

Paul W.
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There were several slices on the trailer lights and they did not work upon pickup due to a previous splice that had let go. a simple crimp connection is cheap and easy but does not last. The location was not equiped to fix it but I always come prepared to fix your crap equipment. i had limited time and so it was fixed by me and the staff just said "you have done this before" I had> And you changed my selected pick-up location to a spot 5 miles away! WHy?

KATE C.
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Le client n'a pas laissé de commentaire.

GALEILA S.
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The staff was helpful and friendly. Checking in was also very fast which I appreciated since I was very tired from a long drive. Thanks!

Kyle W.
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We had reserved a 26' ft truck on the 3rd of June, the day we were schedule to pick up on June 25, we were told there were no 26' ft trucks in the state, no call from U-Haul telling us this, we were forced to get a 15' ft truck for basically the same price and nothing was done to rectify the fact we weren't getting what we reserved, we will be telling everyone we know how horrible of customer service is with U-Haul and you aren't guaranteed the truck you RESERVE and to definitely find somewhere for their moving needs

Dustin M.
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Le client n'a pas laissé de commentaire.

Corina C.
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Le client n'a pas laissé de commentaire.

Denise L.
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Le client n'a pas laissé de commentaire.

Dave R.
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I was happy with the rental agents and facilities. I was miserable with the truck itself. I, unfortunately, made my 2-day trip from Bismarck, ND to Bettendorf, IA, when heavy rains and strong winds were present. My belongings in the truck itself were fine. However, the cab leaked like a waterfall, and my left shoulder, chest and lap were soaked. The top of the cab was not sealed, and water cascaded down the seat-belt chute onto me. Fortunately, I figured out the problem before a wooden family heirloom that was strapped onto the passenger seat got wet. The leakage was coming down the seat-belt chute on both sides. So I did not file a claim, but I had a miserable, wet, cold experience, because there was no way for me to move myself as a driver. I really would not mind some compensation for a miserable driving experience. Again, your people and your facilities were fine. Just the leaky cab.

matt W.
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The process of renting the trailer seemed pretty slow, so maybe get more familiar with how the process works. Other than that, the people seemed great and the equipment was great.

Joel G.
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Streamline the rental process and teach more employees the rental process. Also print a reciept there at the counter.

Nick W.
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Le client n'a pas laissé de commentaire.

Joseph L.
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Le client n'a pas laissé de commentaire.

jAMES G.
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I was overcharged for the insurance portion of the contract. 47.00 for 4 days, and then 47.00 for 2 days, because I returned the trailer 2 days late. I was told that the insurance would be pro-rated, and it was not. Rest assured I'll use my own trailer from now on, and I'll not use or recommend U-Haul to anyone!

Dennis A.
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Nothing, the service was friendly and outgoing, easily accessible and very helpful

Bryan P.
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Le client n'a pas laissé de commentaire.

Kay E.
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the customer service at this location is fabulous. People are very nice and we were in and out very quickly. Nice to not have to wait and dally while the attendant figures it out? Thank you.

Philmon I.
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When I booked it online it was almost $300 cheaper than when I got there to pick it up, but it was too late to do anything different. #scam

david K.
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Le client n'a pas laissé de commentaire.

Tyler S.
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Le client n'a pas laissé de commentaire.

Tyler S.
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Le client n'a pas laissé de commentaire.

THEODORE S.
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contract person was very personable, and considering I was a walk in- they were a very focused team... best U Haul ever.

randy L.
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Le client n'a pas laissé de commentaire.

JULIE B.
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Awesome service

Rita B.
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Le client n'a pas laissé de commentaire.

Harvey D.
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The tires on one side of trailer were seriously low in pressure. They probably don't have the ability to inflate themselves at that location but maybe could suggest the customer checks tires before use.

James K.
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Didn't get the family discount, had to drive 2 hours to go and get the truck when it was reserved online and they said it wasn't available at the original site or the secondary site. Was supposed to get money taken off of the bill because of the hassles and still got charged the full amount. Unless they make it right, I guarantee I will never use Uhaul again.

Dan M.
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Le client n'a pas laissé de commentaire.

Bryan K.
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All went very well.

Kenberly C.
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Dont give them as hard of a time as your company gave me

jerrica M.
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very unorganized / my reservation I made online got changed without them notifying me before hand so I literally ended up stranded at the location I planned to pick it up at because I had a ride drop me off just to find out after my ride was gone that it got switched so had to pay for an Uber to get to the next location and then the process when I got there took forever because none of the info was there and then it wasn't even the right size truck I asked for! the final bill was totally outrageous having to pay over $400 for driving it 100 miles... will not be renting from uhaul in the future

Karen B.
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Bill at Mac's Hardware was very good to us, as well as other staff. Very helpful through thos horrible moving trip. Thank you!!!

michael S.
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Le client n'a pas laissé de commentaire.

michael S.
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Le client n'a pas laissé de commentaire.

Douglas D.
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They are new to this but it went very smoothly. I dropped, told them who I was and that's it.

jerry S.
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It would appear they are a new location and are still learning, but they did a good job working through it.

Crystal T.
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this experience was awful. I was originally reserved for one -way. two months in advance- then i was called 72 hours and was advised that there was no vehicle available. which i was upset about. then they finally got me a truck I was required to bring it back to the location. then they tried to charge me miles on top of it when i wen to pick up the truck. then after i brought it back they charge an addition $10.64 charge, which i then had to call customer service . and i am no waiting for a manager to contact me. customer service has assured me this would be 72 hours.

Ann H.
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Put a printer on the same floor so your employee doesn't have to run back and forth!! ??

Tim H.
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Le client n'a pas laissé de commentaire.

andrew P.
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Le client n'a pas laissé de commentaire.

Robin R.
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When I went to pick the truck up the computer did not work which delayed me for at least 20 minutes. The gentleman helping me was very apologetic. After all the time I waited, I was informed the appliance dollie I reserved had to be picked up at another location across town. Over all this incident was a nightmare. Delays and wasted fuel running all over town when I reserved the truck and dollie ahead of time and expected it to be ready.

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Le client n'a pas laissé de commentaire.

Ethan K.
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Customer service at MAC's was great!!! My personal opinion from what I saw is that UHAUL computer system should be improved as there seems to be glitches in it and causes frustration for the individuals running the system. The staff at MAC's were amazing, UHAUL should really look into updating the computer system or software.

Carla S.
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Le client n'a pas laissé de commentaire.

Erik V.
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Trailer was dirty inside and out. Mud on the wheel wells and trailer itself. Running lights on top of the trailer burnt out before leaving replaced the bulbs.

Jeff H.
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Le client n'a pas laissé de commentaire.

Ronald F.
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Le client n'a pas laissé de commentaire.

Warren M.
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Le client n'a pas laissé de commentaire.

Lori H.
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Le client n'a pas laissé de commentaire.

nancy E.
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Everything went very well. No problems.

walter H.
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They just started that week and had no clue. Obviously they did not pass on information either.

Andrew H.
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Le client n'a pas laissé de commentaire.

Kelly H.
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Very friendly and Great Customer Service!!!

Non reviews have been submitted for this location.

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