Customer Reviews for Madera Ranchos Secure Storage
(Concessionnaire U-Haul dans le voisinage)

108 évaluations

37496 Avenue 12   Madera, CA 93636
(In Madera Ranchos)

(559) 645-0087

Heures d'ouverture de l'établissement

  • Lun : 9h am à 5h pm
  • Mar au ven : 8h30 am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(559) 645-0087

37496 Avenue 12
Madera, CA 93636
(In Madera Ranchos)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 5h pm
  • Mar au ven : 8h30 am à 5h pm
  • Sam - dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

They didn't answer there phone and phone and the app sucked the Operator made this way more easy thank god for her amazing help madera ranches bad

ADRIANA M. 
Évaluation :
3

The truck wasn't clean and drove horribly

Nova W. 
Évaluation :
1

No one at facility during posted business hours. I manually lift the trailer off the hitch of my truck. Not an easy thing to do on a 6x12 box trailer. I attempted calling the office number but there was no answer, and no voicemail. They were aware I was dropping it off since I advised them yesterday.

SANDRA C. 
Évaluation :
4

They forgot to include my utility dolly, but other than that it was great. The truck was nice and wiped down on the inside and the pickup process was easy.

Azure L. 
Évaluation :
2

Unclear directions where to return trailer, abrupt not very friendly. He climbed into my truck to move the trailer himself. I did not need this assistance, I needed him to clearly identify spot to park it. Lot where equipment was overgrown with tall grass and weeds. Needed cleaning.

Sandy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JON B. 
Évaluation :
3

The truck was promised at the Clovis, Ca site, we got there and no truck. We had to travel to Madera Ranchos to get one, inconvenienced. The gas tank was 1/2 full, not full . Making a reservation doesn't work evidently.

SANDRA D. 
Évaluation :
5

Gerardo did a great job. He worked with me on my storage units.

Rodney M.  |  Expérience générale 
Évaluation :
1

Location is in a terrible location driveway is not ment for large trucks please remove your contract with them

Tracy T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carley H. 
Évaluation :
3

Truck had cockroach infestation

MARCO B. 
Évaluation :
3

Online check out service is great but when the internet connection is so weak in that area it isn't the best way to go, throw in the fact that it was over 105 degrees and the trucks are in the middle of a dirt field with no shade, it was just not the best experience trying to follow the steps and maintain my patience.

Lawrence O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica G. 
Évaluation :
5

Call 5 timen and never pick up....

CRISTOBAL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dimas C. 
Évaluation :
1

There were nut shells all over the back of the truck. It had not been swept out. The worker at the pickup location was extremely rude and unhelpful. He refused to assist in any way and demanded that everything be done over the phone. The app told me to get assistance inside, and he said it wasn't his job. He stated he was afraid of CIVID-19 and couldn't help customers. He wouldn't even open the gates to his location (Truck was parked outside) He did not have the pads or appliance dolly ready for us. He provided a dirty truck. He wouldn't even bring them out until the regional U-Haul manager called and told him he had to. This was the absolutely worst rental experience ever. It literally took me over three hours on the phone with U-Haul while waiting outside the pickup location for them to give me the code to get the keys to the truck. An hour later another U-haul representative called and kept me on the phone for 30 minutes because she said the contract had not been done properly by the previous phone representatives. Then she CHARGED MY CARD AGAIN. She promised me extra days, and then when I turned the truck in they charged me for two extra days. SHAME ON U-HAUL. They authorized my card THREE separate times. This experience was horrible, I wouldn't wish it on my worst enemy. I can't believe U-Haul treats customers the way I was treated.

James W. 
Évaluation :
5

Doing the pickup online for the first time was a little confusing but I got it. It will definitely be easier the next time.

Leah R. 
Évaluation :
3

Internet connection issues

jagade D. 
Évaluation :
2

They were not there during business hours

Adrian V. 
Évaluation :
5

It's all good!

Jeannette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl W. 
Évaluation :
5

Good service

Shaun E.  |  Réservation 
Évaluation :
1

Didn't take our equipment and wasn't helpful. Ha e us the 800 number and asked us to move our vehicle so her “real” customers could get trough

Jaunie S. 
Évaluation :
1

The customer service was horrible. I called three times for different questions and not one time were they helpful I had to call the 888gouhaul to get any kind of answer

Bridgette L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE T. 
Évaluation :
1

I called in to ensure my storage was available and was told that they did not have my storage available. The company also stated that they would not have a unit available for at least a month.

Chris R.  |  Réservation 
Évaluation :
1

I signed up for an rv storage spot but when I called I was told they no longer provide spots for rv's. Luckily I called ahead.

Josh M.  |  Réservation 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janey R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFF K. 
Évaluation :
1

Not easy to find not easy to pull into hours are mom thru fri not really set for moving weekends. Then when I called about them charging me he gave me the wrong number I googled the 800 number and called myself pretty unhelpful to me! I felt like I had to figure it all out for myself even with basic questions

Bridgette L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Will N. 
Évaluation :
1

Called the facility on my way from Lancaster to Madera and was told they didn't have anything available even with my reservations. I had to find an alternative storage in short period of time. Sucks!

Rolando A.  |  Réservation 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
4

There is easy access to the location and all units. The employee was very friendly and helpful. It was a short drive from town and better prices. Well worth it.

Steven S.  |  Réservation 
Évaluation :
5

Everything was good and thank you for your good service.

Sergio S. 
Évaluation :
5

Everything was great! The attendant was attentive and quick. in and out in 5 minutes. Drop off was less than 4 minutes. I will be back in the future.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rubin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

casey G. 
Évaluation :
1

I did on line pick up so I didn't have to worry about picking up keys. When I got through the process it said pick up keys from agent. I had made arrangements to pick up the truck at 8:30 with the agent when he called to confirm pickup but the agent didn't arrive at the facility until 8:56. The agent does not answer the phone when you call at this facility. If you have people helping you I don't recommend this facility.

Danny M. 
Évaluation :
5

I apologize for not remembering the manager’s name, he was outstanding and very helpful

Martin I.  |  Expérience générale 
Évaluation :
5

Love the convenient after hours drop off using the Uhaul website! Quick and easy!

Gabriel H. 
Évaluation :
4

The young man that was working there when I checked in was very polite and helpful

Barbara W. 
Évaluation :
3

It was a self drop off because it was closed on Sunday.

Donald F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Surprised to know this drop off was so close. We will pick up our next rental trailer there.

Ray S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kalie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRED H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Malinn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark H. 
Évaluation :
1

Not easy location to drop off after hours. No cutomer service at all at this location. Was upcharged for another extra day and millage. Notes were not read about change in rental. District manager got involved.

James A. 
Évaluation :
3

the process to rent a vehicle was very long. The service person state the computer system was to blame

Linda H. 
Évaluation :
5

Fast friendly service!

sarah dawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaclyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Troy C. 
Évaluation :
5

Xlnt job. Friendly staff.

steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cliff D. 
Évaluation :
5

Excellent customer service. Highly recommend this location.

Juan H. 
Évaluation :
4

Full tank

ERIC E. 
Évaluation :
5

Very professional and helpful. Our move in was easy and our day was ended with great peace of mind

RUSSELL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Les J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOLA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

nick M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GENE A. 
Évaluation :
5

The day before pick-up, I received a call telling me that I would need to go to another location to pick-up. That location was more than 30 minutes from the scheduled pick-up site. The woman that called me was very rude when I asked why the truck was in Fresno instead of the location that I rented it from. When I asked if it could be brought to that location, she said "We don't have drivers to do that. You will need to go to the other location". I called Bruce at the Madera Ranchos U-Haul and he offered to go get it from Fresno for me. I was able to pick-up at that site as scheduled which was much appreciated!!! I have talked to friends who have had the same experience with U-Haul( the truck not in the location promised). I feel that this is unacceptable!!!

KATHYRN E. 
Évaluation :
3

They did not have the common electrical pigtail installed led on most trucks(pickups).Had to go to Napa auto parts to buy it

Richard M. 
Évaluation :
3

U-Haul doesn't keep its commitments. I will advise everyone I know and on Yelp. Should have used Penske or Rider. Truly incompetent and untrustworthy.

JOHN R. 
Évaluation :
4

While the phone reps and local people in Madera and Sacramento were great your electronic transfer of info from one location to another was all wrong which caused me some grief. I was concerened I was going to be overcharged. Well it all worked out fine. On another note, the truck (20ft) got great gas mileage. All most twice as much as a previous trip from the same city to the same destination.

DELBERT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODGER W. 
Évaluation :
5

Excellent service à la clientèle

TAMMY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERB K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL S. 
Évaluation :
5

The brake/turn indicator lights were not all working on the trailer I rented. It seems there is no time to check these things before it is picked up and the worker did not know how to replace it or have a new bulb if he could figure it out. Other than that it was a very pleasant experience and I would still go back when in need.

QUENTIN E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HERMINO R. 
Évaluation :
2

Training would be a good place to start! The people were nice but I felt they left me very confused and on my own during the stressful time of moving. Every avenue I had to deal with involving U-Haul was a disaster!

RONDA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
2

I had reserved the truck for a different location. They changed the location to 30 miles away and very inconvenient. It almost didn't work and there were many things depending on this arrangement. In the future, if this happened, I would expect Uhaul to get the truck to where I reserved to pick it up.

DAMIEN R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FRANK R. 
Évaluation :
1

It is just a dirt lot on the side of the building. If not for the sign, there is no way to tell there is anything more than a storage business there, as are these drop-off locations calling themselves dealers. The woman working was very cheery and helpful even though I showed up during her lunch break.

SCOTT K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERRYN D. 
Évaluation :
2

Once again, I reserved my Uhaul about three weeks in advance, the day prior they call me and tell me the equipment I ordered won't be available at the location I picked, I had to drive 15 miles to get it... Then they only gave me three options to return it in Modesto, Ca. The closest one was 10 miles away, but i pas like 5 on the way there which where way closer..... not happy... looks like penske will be used next time...

ARTHUR P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARIUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME D. 
Évaluation :
3

Repair your equipment. The driver side windshield wiper fell off in tyhe rain, the hold-down hook on the back of the 14 foot truck got stuck up in the roof twice, the strap on the handtruck was worn out and too short. The truck had an 1/8th of a tank of gas at the beginning and there was no way not to overfill it. The employee was polite and very helpfull, for example when I left my housekey in the truck he opened up after hours and he is to be commended.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEN P. 
Évaluation :
1

It took forever to check out the truck due to the u-hauls internet service, ended up taking the truck with no contract, then shortly after when loading the truck had to stop and meet the service rep to give money and receive contract at a location near me, as the u-haul pick up was very far from my home. they offered to let me return the truck near my home, but didnt tell me it was considered on-way and more expensive! When i questioned the guy at u-haul about this new rate he accused me of trying to give him a hard time. We ended up spending almost 140 dollars for one day use of a 17ft truck, in town! I will try never to use this service again, and will tell everyone i know about my service, and terrible delay!

Non reviews have been submitted for this location.

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