Customer Reviews for Madison Mart Foods
(Concessionnaire U-Haul dans le voisinage)

121 évaluations

6004 Madison Rd   Cincinnati, OH 45227

(513) 252-2691

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 9h pm
  • Dim : 11h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(513) 252-2691

6004 Madison Rd
Cincinnati, OH 45227

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 9h pm
  • Dim : 11h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Marisa S. 
Évaluation :
3

You can let the customer know exactly how much money is required before they waist their time & gas. I was quoted one price on the U-Haul website, then Mike told me another price once I got there. Also, I was Over charged by $15, I was just getting ready to call to see WHY??? One last thing, why does U-Haul charge 0,69 cents per mile & have you put the gas tank back where it was?

Elaine M. 
Évaluation :
3

The worker was 30 minutes late but I still had to return my equipment on time. Very unprofessional.

Brendon D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Awesome location to get a Uhaul!!

Markius B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Faith S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

samara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elaine H. 
Évaluation :
1

The 24/7 rental system didn't work; the rental van's check engine light was on; there was a payment processing error on uhaul's end during the process; my recent order is not appearing on my uhaul online account; and I haven't received a final receipt email from uhaul despite returning the van in-person to the uhaul agent. All in all, a terrible experience.

Thomas S. 
Évaluation :
3

The people where nice enough. There was a headband left in it. It wasn't wiped down or sanitized. It was expensive though. It was

Holly K. 
Évaluation :
1

UHaul truck did not start after we loaded everything into it and ready to move. We had to delay our move, use jumper cables to even get it started. The truck also had issues going into reverse. These things made our move so much more stressful

Sarah B. 
Évaluation :
3

location had limited extras. I had asked for an appliance dolly but this location didn't have one. Was allowed to use a regular one at no charge.

Thomas D. 
Évaluation :
5

great customer service which is hard to find these days ( :

sophia Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chelsi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

Awesome customer service on location. I will continue going here

Tyler B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
2

There was a head light out, broken sun visor which dangled in view, and the roof leaked which got all over my stuff.

Devin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCYJEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIAKIA T. 
Évaluation :
3

The convenience store employee at this location was able to help me switch my intended drop-of location to this preferred site which was within a mile of my last move-to location. For some reason U-Haul had identified another drop-off location six miles away which didn't make any sense. The store employee phoned U-Haul's Traffic Center and was successful in switching it to hos site for me. For that I give him kudos!

bryan S. 
Évaluation :
4

I don't appreciate the hidden cost. 19,95 a day I only drove 10 miles . Not sure why I was charged for 2days and has and miles

THOMAS C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALEXIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Stay customer friendly,my experience went well 👍.

VANESSA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
2

I was charged $7 for a dolly even though the UHAUL did not have one. I was charged $5 for blankets, which I never put down I needed and the UHAUL also did not have. Please remove this $12 from my invoice.

JEFFREY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Great place to rent

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
4

Was very pleased with the service and quickness of transactions

MICHAEL O. 
Évaluation :
3

Very easy transaction. Thank you.

MARY B. 
Évaluation :
2

This is a "side business" operated within a mini mart. The owner was an hour late opening the store, several renters had been waiting the whole time, he made no apology or even acknowledged this. Due to the late start, I returned my vehicle an hour late (still during regular business hours) and was charged a second day, later refunded when contacting U-Haul corporate. Vehicle was brand new, great, service was awful, and I'll never go back.

Walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN W. 
Évaluation :
2

Gentleman who helped was beyond helpful and mindful. Too bad Uhaul corporate screwed up and never assigned a truck to my reservation. When he made attempted calls to corporate to resolve it no one was there to answer. Thankfully he was quick thinking and was able to get me on my way only 45 minutes late due to corporate. Absolutely awful experience with the Uhaul overlords and an absolutely incredible experience with the gentleman behind the counter

MICHAEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TALEESA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

COLMAN F. 
Évaluation :
1

You have to wait in line at a convenient store and they serve people behind you because it's faster, which makes sense, but it takes a very long time.

Desiree B. 
Évaluation :
4

know ahead of time (before arriving to pickup truck) if the Furniture Pads or Dollies are not avaiable.

Johnathon T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Great experience. Easy to access. Friendly staff. No issues.

Chandra M. 
Évaluation :
3

There wasn't a dolly there for use and I reserved one with my Uhaul rental.

ASHLEY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn H. 
Évaluation :
5

Pick up and drop off process was easy and clean. Highly recommend location to anyone.

Colin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carly M. 
Évaluation :
5

Let customer know that if they show up AFTER their pickup time - they will need to call the 800 u haul number to get it changed so they can use the mobile checkin

Andrew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel K. 
Évaluation :
5

No comments service was great 👍

OMARALANDO B. 
Évaluation :
5

The vehicle was in perfect condition and the salesman was very professional

KIRK ANTHONY K. 
Évaluation :
2

Site was not expecting me so another event was going on in the parking lot. There was no room for me to drop my trailer. Had to disconnect it and move it myself on to an open grassy area next to the full parking lot.

JOHN ROBERT K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
5

The cargo van ran well. The van had not been cleaned out before our rental but was not bad .... needed some sweeping and minor wrappers and such in the interior. Not a big deal. The proprietor was excellent. Knew his business and was very professional.

TERRY S. 
Évaluation :
3

I paid for a furniture dolly and moving pads. I did not receive either. I would like my money back.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INDRAJIT G. 
Évaluation :
5

Great experience! Easy to work with! I would highly recommend!

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

For the store being as busy as it was the guys got me in and out very quickly while still taking care of other customers. Very friendly guy took care of me.

Jonathan H. 
Évaluation :
3

We dropped off before hours

Robert C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THERESA D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
1

Person that was in charge of opening that location was an hour late getting there. I had a 9am appt to pick up the uhaul. They didnt come til 10. This made it harder on me to get my move accomplished and also made me late for work. Also there were mechanical issues with the vehicle. While sitting behind a car at a traffic light the vehicle ended up moving forward while i was pressing the brake. I mentioned this issue when i returned the uhaul and the guy there didnt act like he was worried or concerned.

CODY T. 
Évaluation :
5

Customer service was excellent

DONNIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE S. 
Évaluation :
5

Drop off was very quick an easy. Staff was friendly.

MILTONFREDERICK T. 
Évaluation :
5

Everything was great, app runs smoothly and very easy to use even for a last minute move

Kaila R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan C. 
Évaluation :
1

See above.

Donald C. 
Évaluation :
2

There were no other trucks there and it was confusing where we should park it to not be in the way. The parking lot was very narrow.

Lauren G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene R. 
Évaluation :
1

Your rep asked how many miles inwould be traveling in your truck. I stated 15 miles. Well I got help moving so the truck literally went less then mile and was charged for 15.

DANITA A. 
Évaluation :
3

How about not penalizing your customers $20 if they don't use your slow and ineffective app at turn-in after hours.

MICHAEL M. 
Évaluation :
4

It may be a little hard to find, but if you look for the uHaul sign, you just pull to the back of that parking lot and someone will come out to help you.

Luke C. 
Évaluation :
5

Friendly and convenient, perfect neighborhood service!

Ralph B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeannie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole K. 
Évaluation :
1

This was the worse experience I have had with Uhaul. I reserved the truck 5 days in advance. I ALWAYS use the Uhaul in Milford Ohio... Historical area. They are fabulous!! Unfortunately...I was sent to the Uhaul at Ave Hardware on Galbraith. I was told I could pick up the truck at 8:30. When I arrived the sign on the door said open at 10. Now, I have moverz I am paying by the hour coming to my house at 9. I was furious. I called the Corp #. The young lady answering the phone was Shocked that they had changed their hours and Uhaul was not notified. I was sent to a store in Madisonville. Mike was helpful there. However, I start to the house and realize I didn't get Any of the equipment I had already purchased. I stopped at the UHAUL I always use in Old Milford Ohio and the wonderful emplotees there immediately gathered the equipment for me. When I returned the truck...I had been told to drop it off at any UHAUL....again bad information. The store I went to on New Circle Rd told me NO....they had too many trucks. I was so frustrated I thought I was going to cry. I a 75 year old woman. This wonderful man Rob Miller came out and told me not to worry that I could drop it off there. Mr Miller was very helpful. I have used UHaul numerous times and this was like the right hand didn't know what the left hand was doing. Vivid issues? I don't know. If you are renting a truck double check ALL information.

Vicki P. 
Évaluation :
5

Nothing as I made my reservation online and the pick-up process was very simple to do at Madison Mart.

Kenneth S. 
Évaluation :
4

Give customers the size Uhaul they originally reserved. Why do you have customers reserve something that you cannot deliver on?

Jeffrey A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
5

The person at Madison Mart Foods was very friendly and I was so glad to have a UHAUL that wasn't too far from where I live. Kudo's to UHAUL.

RICKY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jordan C. 
Non les évaluations ont été soumises pour cet établissement.

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