It was VERY difficult and confusing to figure out how to get the keys. They didn't tell me when I signed up that I needed a passport and/or lease ready or that I needed two other references. Wtf? We had to pick up our U-Haul late because it took so long to figure out and no one really knew how to help us. I'll never use U-Haul again. Y'all suck.Laura B.
Customer Reviews for Madrona Chevron
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Sage M.
The truck that I rented was parked very close to another the same size. Close enough that I had to pull forward and backward several times before I was able to back out without hitting the mirrors on the other truck. I wasn't aware that the rearview mirror had a back up camera and it would have been nice if someone had mentioned that. However, on the flip side...both the gentlemen who assisted me today were pleasant and helpful.Faye T.
Add more trucks. The truck I used was the only one on the lot. Low visibility. Other than that the location was great.Michael V.
Somewhat cumbersome process upon returning the vehicle. I was â€œForcedâ€ to complete the process on my smartphone, which was very flawed, instead of just returning the keys and having the rental agents complete the check in! I couldn't imagine my father or someone of an elder age trying to navigate those â€œHoopsâ€! The clerk was very friendly and tried to be as helpful as possible, but the process at this location needs to be streamlined!Curtis G.
Le client n'a pas laissé de commentaire.Donna Jean J.
Le client n'a pas laissé de commentaire.MARIA C Q.
Only issue was the location did not have packing blankets. Not a big deal overallSamuel L.
Be on time, don't inappropriately invite customers to back office while you attempt to â€œlocate their reservationâ€!Medina A.
Knowledgeable, patient staff member. Took time to explain terms and answer our questions. Thanksmaria L.
The truck I picked up was disgusting! It smelled so bad like smoke, had ashes, used matches and food crumbs all over the floor! Then when I got in, it only had 1/8 a tank of fuel at most. As I started driving it went down even more, barely above the red!!Erika L.
The facility was closed but the online return process was easy. Only one question. Not exactly sure how clean a vehicle needs to be when returning. The photo examples only show interior. Does it need to have the outside washed?Matt E.
Was scheduled for 24/7 pickup When I went on my phone to do so it would not let me This location dose not do that When explained to the person there he said we open at 10 o'clock. This was a gas station that was open My pickup time was 9:00 had to wait an hour Then had rented an appliance dolly they did not have one He did try and compensate me with a regular dollyShaun G.
Le client n'a pas laissé de commentaire.Fariborz P.
Super easy to use, especially the night drop.Morgan L.
Le client n'a pas laissé de commentaire.forey R.
Le client n'a pas laissé de commentaire.Sharon B.
Le client n'a pas laissé de commentaire.gerald R.
I wouldn't go either way with recommending this location. I'd explain to a friend the following - As a service station, they are busy, so even though I did on-line check-in, there was a wait and they had more to fill out - which included 2 other phone numbers of people, in case I didn't get truck returned right on time. There was no walk-through on truck or validation of miles - just paperwork sent to my sister. I fault the U-Haul website that I was given a dolly, not an appliance dolly - I needed the strap and thought that was what I was renting. Overall, person handling service was pleasant, they wore masks and given current situation, that was good for Salem area where many do not. Grateful.Morris K.
Our truck didn't come with a ramp. We thought that was included.Elena O.
Very friendly and fast. The truck I rented was great and well maintained. I'll use this location again the next time I need to rent a truck.Patricia S.
Great service! Super easy!Kelly G.
Convenient location. Fast service. Vehicle clean. Good experience.Rose M.
Le client n'a pas laissé de commentaire.John V.
Despite the C-Virus precautions it all went really fast.Dennis W.
The inside of the truck where you put your furniture was extremely filthy with dirt and dog hair. I mean extremely! Obviously nobody checked out the back of the truck when the last person returned it. I swept it out before I returned it so it's good to go now for the next customer.Rocio C.
Le client n'a pas laissé de commentaire.Samantha F.
Le client n'a pas laissé de commentaire.Cherie S.
Make sure tires are inflated and don't send the renter of the truck all over town for air and then charge them for the extra miles!!!!!!Leslie C.
The entire process was a guessing game. I made a reservation at a location for a cargo van but when I called to confirm, it was set for a different location with a 15 ft truck. I specifically chose this location because it was around the corner from my apartment. Thankfully the representative over the phone contacted them but I was stuck with a 10 ft truck. I wasn't informed of the price difference or per mile cost. I wasn't informed that I couldn't use cash for any of the purchase which was really inconvenient. The truck was in great condition and the associates who handled my transaction both times were friendly and somewhat knowledgeable, however there were always two involved. I wasn't given a receipt for the initial charge so I didn't know what I was paying for and the associate gave me inaccurate information regarding the email I received to inspect the truck. He said the email would be my itemized receipt. I felt uncomfortable with the whole process and had no choice but to proceed. In the future, if I need a Uhaul, I'll head to an actual location and secure everything with a person rather than over the phone.Morgan L.
That damn truck drinks fuel like a mofo. 22 mile trip and it used 4 gallons apparently. And thats with minimal idle time.Jeremiah W.
Excellent customer service at this location from all the people there. Give these guys kudos!!Michelle P.
The loading box was not really clean, but it could have been worse. The folks didn't know how to handle our two certificates from our realtor giving us credit on our bill. It was finally figured out.Steve S.
Nothing. Everything was great and the workers at the gas station we're very friendly and courteous!Randy R.
Le client n'a pas laissé de commentaire.lisa L.
Le client n'a pas laissé de commentaire.Jonah K.
Le client n'a pas laissé de commentaire.Tshering G.
Le client n'a pas laissé de commentaire.Linda S.
I had a gift certificate for 40 $off, when I went to pick up, the person that gave me the key said I needed to show it when I dropped it back off. When I did, they said they couldn't put that information in at the store and I was basically out of luck. Would not recommend.Steven S.
Le client n'a pas laissé de commentaire.kevin G.
The corporate certificate number was entered when making an online reservation, but in the end was not applied. I was also misinformed about the truck having a loading ramp; it did not. I had helpers for a limited time and could not get a different truck, but I had to pay them for their time anyway. When refilling the tank after only driving 11 miles, I paid for fuel beyond what I used. The clerks at the UHaul location are too busy pumping gas and selling beef jerky to be of much help, so it is pretty much do-it-yourself and they throw the keys at you when you arrive. The whole afternoon was a total waste and 100 $down the drain.Steven E.
Le client n'a pas laissé de commentaire.Shianne B.
Customer service was poor. Namely a guy named Jose working for the Chevron. Worst experience I've ever had and there is no way he should have a jobJoe W.
The location is a gas station that has only a few truckss. I was sent there by U-haul as they had the truck I wanted. I was not given any paper work when I left.THOMAS G.
The young man, who checked us in and out, was extremely friendly and helpful. He answered all of my questions before I left with the truck. There were no surprises upon my return.noah H.
Le client n'a pas laissé de commentaire.Lyal S.
Le client n'a pas laissé de commentaire.paul L.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.Jeremy A.
I reserved a 15' truck only to find out that it had a serious issue with the braking system and was making noise both when turning the wheel and especially when hitting the brakes. I work on a lot of types of vehicle and their was something seriously wrong with the truck. They did not say much other than yea seems like it has issues. I took the only truck avalible which was a 10' which caused us to make two trip and actually pay more in mileage fees. When I returned the 10' truck they had just put the 15' back on their Uhaul line as if to rent it again. I highly doubt it was fixed in the time I had the truck (4 hours). It is a great location which is why I would recommend it to a friend.James R.
Le client n'a pas laissé de commentaire.James S.
Found a half gallon of milk in drivers footwell. No dolly in truck when My brother and I arrived. Person checking me asking for all the info that was already on my reservation that I made on line.SHAWN S.
Jose was great to work with and everything went very smooth. Would definitely use this location again. All staff was friendly and courteous.Barbara W.
The staff was great, and they knew exactly what they were doing.Rebecca C.
Keep up the great work!Millyellen S.
Damage to floor of truck caused a serious trip hazard, The facility did not know how many moving blankets were available and were disorganized. The did not provide a receipt for the rental, just the turn in document.Herbert E.
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.George P.
There was pizza crust in the back of the truck, it was 1/4 full of fuel and they didn't have the blankets I need to protect my furniture. In addition, the "19,95 $" cost is misleading.WILLIAM B.
The vehicle was fine. The check-in/checkout process through the app was great. The location tried to cheat me twice. First, they overestimated the gas level. Then, they tried to charge me for another day when I brought it back only about a half an hour late. U-Haul is great, the app is great, the location is bad.Steve P.
Le client n'a pas laissé de commentaire.Christopher A.
Le client n'a pas laissé de commentaire.Jerri G.
You guys charged us for an extra day when we brought it back in less than 24 hours. 71 $extra for what!?? Like are you serious!? You guys are ripping people off. Filled the tank to the required level, cleaned the truck, got told if I had it back by 11:10am it was going to be 110 $with my estimated miles used. Hope you guys get shut down never recommending you guys to anyone and will be telling people to definitely STEER AWAY FROM THIS BUILDING.Tylor E.
The truck wasn't ready at 6am. Had to wait an four fir chevron to open. Had movers waiting on me. Upon return chevron said their system was down and couldn't check me in. Did an on line check in instead. Called to complain after, the rep was complacent to the issues I experienced. Would not recommend chevron on Madrona in Salem Oregon. TIP: Call the night before to make sure someone has staged the truck and gotten it ready for pick up.Michelle W.
Le client n'a pas laissé de commentaire.Susan S.
Le client n'a pas laissé de commentaire.Thomas T.
Le client n'a pas laissé de commentaire.Jessica A.
Le client n'a pas laissé de commentaire.Laura M.
It was really convenient to fill up the truck and the attendant was great. I would recommend always dropping off when an attendant was available for people that aren't tech savvy. We found that the phone/mobile option would have been a little frustrating for someone that isn't used to doing things without a live person. So glad we did a return in the AM vs. in the evening when we would have had to do a self check out. You can't replace a human being that provides comfort that the job was done right.MyKim T.
Everything was perfectWinter H.
Le client n'a pas laissé de commentaire.Bryan S.
Employee tried to fight me Because my son threw garbage out the window. Insulted and cussed at my wife. Then tried to charge me additional fee. U-haul will never see my business again. As for the additional fee well guess what you can do with that!! Thanks Zack...Zachary A.
It would have been nice to know I was being charged for gas as well as mileage. That was not clear on the site, and the price ended up being excessive. I would not recommend U-Haul as a result.Michael N.
Le client n'a pas laissé de commentaire.Adam A.
Nice Uhaul, faster than most of them. Chick with dreads (R- something) was very nice, Saigal was very knowledgeable. 10/10 would rent here again.Reginleif M.
Le client n'a pas laissé de commentaire.Amir B.
Le client n'a pas laissé de commentaire.Ruth H.
Friendly, helpful staff (we dealt with two different people, one at pickup and another at drop off), quick in and outKeith E.
I booked over the phone in Eugene and was told I had a one way cargo van from Salem to Eugene booked. It was After being dropped off alone in Salem was the first time I was told I had to return it to Salem or pay 240 $to leave it in Eugene - two options I did not have the time or money and I wouldn't have booked this if I'd known. I called the Eugene location (west 7th) again and they were useless in trying to fix the solution and sent me to uhaul customer service. I spoke to a woman Roxanne who just retold me my options but didn't seek a solution considering I was stranded in Salem without transportation or the money to afford the options I hadn't been told of earlier. Finally, lance in Salem (the best U-Haul employee of all time) was able to cancel my original reservation and find me a bigger truck that I could drop off in Eugene and for a much lower rate as an apology for the issues I had dealt with. As a customer it is so infuriating to learn of these realities once I am an hour away from home. You need to have Lance serve as an example of working with the customer and practicing good communication. The woman in Eugene should have known I can't take a van one way and been clear with me as I prepared to spend a lot of money with this company. In the future I expect more of your employees to communicate and explore the questions and plans of your customers to an extent that ensures they will get where they need without draining their bank account. I am grateful for people like Lance in Salem who turned the experience around and genuinely considered my situation and financial limitations instead of expecting me to cough up 240 $I don't have. Thank you Lance and absolutely no thanks to the Eugene or 1-800 customer service for treating me poorly.amelia U.
I did not receive an email indicating the drop off locations available to me and I had to call in while on the road.KORI E.
Le client n'a pas laissé de commentaire.Suki C.
Although we had a pleasant enough experience with the location, we did have an issue where they gave us the "wrong truck" after we had already left and loaded up. We had to return, unload the truck into a parking lot and reload.Mark or Michelle M.
Le client n'a pas laissé de commentaire.Daniel H.
Le client n'a pas laissé de commentaire.Melody W.
My rental experience was not very good, super frustrating and NOT anything like I was informed it would be. I never received a confirmation call the day before the pick up day. I showed up to get the truck on time, the 24 hour truck pick up online would not work, I called the area manager and he never returned my call, finally I asked someone at the location and they got me into the rental. When I returned the truck I used the online return system which was nice. The online program told me to place the keys in the drop box but I couldn't find a drop box so I had to lock the keys in the truck. This whole experience was botched, none of what actually happened matched what I was told or read when I made the reservation.Brian B.
Le client n'a pas laissé de commentaire.Kelsey L.
I was quoted a certain amount and received a confirmation email that I was to return the truck to the same location I picked it up. When I returned the truck I was told I was supposed to return it to Redmond almost 170 mile from where my contract told me I was supposed to return it. The person then tells me I should leave it at another in town location which was closed. I was told I was going to be charged an additional 348,00 $. When I refused I was told to keep the truck. I explained that I did exactly what my contract told me to do and I would not take the keys back as far as I was concerned they took possession once they marked the gas, mileage and moved the truck.Teresa W.
The service was wonderful. I would definitely consider it in the future.Joanne M.
Le client n'a pas laissé de commentaire.Samantha M.
a little hard to find. I didn't realize it wasn't a standard uhaul location, but a gas station that also accepted uhaul drop offs. Missed it a couple of times driving by.david H.
The only set back was I could not pick up the uhaul until 10:00am.Cynthia B.
Le client n'a pas laissé de commentaire.Carol T.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Carol T.
We rented a truck for only a few hours and Saigel made sure we got the best deal possible. For sure we will be using this place for when we move into our new home.sarah G.
A tire was low upon pick up, not having to deal with that would have been nice. Also I was not provided a physical copy of the contract. I was told it would be emailed within about 5 minutes. I did not receive it until about 3 hours later. I had to call the location I was dropping off the truck to find out how much fuel was required to return it correctly.Jason E.
Le client n'a pas laissé de commentaire.Aaron G.
Le client n'a pas laissé de commentaire.Sonja O.
Horrible intersection traffic, limited parking, and most of all the one person in the store was swamped with other customers.Joel P.