Évaluations des clients Magic Touch Auto Detailing Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Magic Touch Auto Detailing Inc

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robert B. le

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I reserved a 15 foot truck and was coming from Milwaukee Wi to Waukegan Il. When I got there, there was no truck for me. The gentleman that was helping me was awesome considering. So,l had to drive another 12 miles to Higlannd Park and they only had a 10 foot truck. I had to make two trips back and forth and use 2x as much gasoline. a 1. 5 hour trip turned into a 10 hour day.Horrible!! The nice guy at Waukegan had to fight with someone on the phone just to get me extra miles since i was going to go back and forth due to them not having the truck i reserved!! Kudos to the consultant i worked with, but the rest of the compnay should be ashamed. My check engine light was on the entire strip which didnt make me feel any better!

Michael M. le

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I used Uhaul App to check in, or tried to. The experience in the App was extremely complicated and painful to process. Once I had checked in on the App it didn't give me access to the key to the vehicle so I had to hunt for someone at the location to get the key and no one was around. Luckily the business next door knew and called the owner to help find the key. Whole process took over an hour which is completely unacceptable. I will do everything I can to avoid renting from Uhaul again.

Edward E. le

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Le client n'a pas laissé de commentaire.

Mehdi K. le

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Le client n'a pas laissé de commentaire.

hal L. le

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On arrival I had to search for assistance. I asked if they wanted to park the trailer. They said there would be a 25 dollar charge for them to do so. I had thought they might know where they wanted it. I was instructed to put it in any open space. Which I did without incident. Not your typical Midwest helpfulness The use of the trailer was excellent. The communication from UHaul was excellent.

Elizabeth M. le

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Le client n'a pas laissé de commentaire.

Al Z. le

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Le client n'a pas laissé de commentaire.

Doddy A. le

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Le client n'a pas laissé de commentaire.

Al Z. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Have reservation correct Have Share enabled Answer your phones, any phones, 40 minutes on hold total including one drop. Finally rented from Craftwood and will likely have to spend another hour today getting my money back.

Al Z. le

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Le client n'a pas laissé de commentaire.

Al Z. le

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As always great customer service

henry R. le

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Just make sure the truck is ready to rent. The location was great with people there to help. Overall my experience with UHaul was great.

Jerzy C. le

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a very good service

Aaron H. le

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Your app simply sucks. It crashed many times and made me fill out info (drivers license number, etc) again even though I filled it out online when making the reservation. I chose the app route because I wouldn't have to go-to the counter. Well the damn app took 30 minutes to go through, and ultimately I had to go-to the damn counter anyways to get the keys. Terrible experience. Was in a major hurry and your shit system wasted 30 minutes of my time for something that should have taken seconds.

Charles S. le

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Someone at U-haul cancelled my order the day prior to pick up, but did not notify me. No phone call. No email. I was traveling over 350 miles prior to picking up a trailer and found out that morning that there was nothing waiting for me. In addition to this, when I called customer service, the first person left me on hold for over twenty minutes without any update on the situation. I ended up calling from a separate phone while still on hold from my phone. The second person, thankfully, spoke with me and eventually find a trailer in the area. The door dimensions on the trailer would possibly be too small for what I was hauling, so the lady gave me the phone number to the location to verify the dimensions. The person at the location told me they "only answer the phone" and could not help. He stated "I am not the person you need to talk to" but also said there was no one there that would be able to answer my question. I called the customer service representative back. She got her supervisor on the phone to confirm the dimensions. Thankfully, the dimensions barely cleared my needs. Pick up went well at the location. No hiccups. I measured the door myself to verify they would work. Many thanks to Janet, the customer service representative that helped me sort this all out. You were magnificent. But at the end of the day, this experience left a poor taste in my mouth. I am hesitant to recommend U-haul to others when the ball gets dropped in at least three different ways on one rental. ????

Angelo B. le

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Le client n'a pas laissé de commentaire.

Esther L. le

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Le client n'a pas laissé de commentaire.

Todd H. le

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Le client n'a pas laissé de commentaire.

Eric D. le

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Broken door, broken window not closing making load noise all the way, dirty cabin, tires not to pressure, very disappointed especially after spending near $600 for that rental. Enterprise would have done better: never again

Scott L. le

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1) Very unfriendly on the phone when I called about their hours and what we needed to bring to pick up the truck 2) Had issues getting online to check us out when we got there. 3) Charged us a fee to drop the rental off after hours that didn't need to be charged.

Jose S. le

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the trailer was filthy with dirt otherwise the service was good.

emily K. le

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I received a charge of over double what I was supposed to pay. I had to call customer service to get this charge fixed. The UHaul customer service person was very nice and helpful, but I still have not received my money back. Plus, it is always a bad feeling when you think someone is trying to scam you. Perhaps it was an accident by Magic Touch, but the bill I received was completely different than what I was shown, and they recorded that I drove more than 4x the miles I actually drove. Overall, the Magic Touch people seemed nice and gave me a van that was in very good condition, but I probably will not be using this location again because I don't like the feeling that I am being ripped off.

Robert V. le

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Le client n'a pas laissé de commentaire.

Brian P. le

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I arrive to pick up my trailer and the Uhaul employee was not present. There was a number on the door that said call for service. So I called the number and explain that I have an appointment to pickup trailer and he said let me call you back and never did. The location was joint with a detailing business so the man who worked for them help me get in contact with the district Uhaul employee ‘Gorge’ who was very professional and took care of me all over the phone. I will is Uhaul in the future but will not return to that location.

Adam E. le

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Had an 8am drop off but no one was there. Waited 15 minutes and then called the number where the guy said to leave keys and contract in drop box which I did. Then I proceeded to receive emails and calls saying my truck was overdue for the return. Moving is frustrating enough and I did not appreciate having to make multiple calls to get this sorted out.

MATT H. le

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Le client n'a pas laissé de commentaire.

Renee J. le

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Le client n'a pas laissé de commentaire.

steve O. le

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The truck I used was good for a move from chicago to highland park. There were some goofy issues with the trucks alignment where it would drift, so I wouldn't want to use it for a long drive.

jeremy N. le

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Sean H. le

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No customer service. Rep was rude and dismissive. Did not provide assistance. Would not come to lobby to assist.

Jonathan S. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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No one was there when I walked in. I had to go around back and get help. The first guy faked like he could help me, but couldn't do anything, he was stalling for the other worker. When the other worker arrived, he helped customers that arrived after me first, then took care of me. He said "you selected full insurance, do you still want that?" which was a direct lie, I had selected no insurance and he knew it, he was just trying to up his sale. Once I returned it on Sunday 6/2, which they told me to do, they billed me for returning it Monday 6/3 (an extra day's charges). I emailed them about the discrepancy and they did not respond (758005_AFM@uhaul.com). This is a messed up, dishonest location, disorganized, and shady. They do not represent your company well. They've imported ethics and business practice that is damaging to your reputation.

Michael D. le

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Le client n'a pas laissé de commentaire.