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Everything was great. Check in and return of the rented van was a breeze and the van was in excellent condition. Arlene was great!
Stewart went above and beyond to make sure my needs were met. Personally helped troubleshoot problem with my vehicle. He is what 5 star customer service looks like !
Love to rent from this location.
Stewart was absolutely 5 stars in helping getting the equipment checked in and made the process so easy. I would highly recommend using Magnolia Parkway Storage for any and all storage or Uhaul equipment needs...
The employees have been pleasantly helpful while the truck and storage unit were clean and well maintained.
actually have the miles allowed calculated correctly
They were in a nearby location to me and had a cargo van that other places didn't have. And it was nearly brand new. Check-in and checkout were fast and easy.
My prior experience was great, the visit yesterday not so much.
Great in customers service.
The manager was communicative, professional, and a pleasure to deal with. What a great representative for the company. I will definitely use y'all, in the very near future. Thanks
Outstanding Team @ Magnolia Parkway Storage. Customer Service above and beyond. Great Job
Stewart and staff are awesome, very helpful and couteous
I love renting from this location. Stuart is impeccable. One you can trust 100 percent. I will continue to rent from this location when the need arises.Thank You!!!
Very friendly and helpful. Easy turn in with no hassles.
Great store manager.
Both locations were Awesome..
nothing ,it was perfect. Thank you , Rich Burkey
Truck was in bad shape, dirty, damaged, and should not have been rented out. I was actually scared driving it, but given the shortage of trucks, could not trade it in.
Very courteous
Very nice place and location. Very friendly and knowledgeable staff.
Great customer service! Magnolia is not the closest U-Haul location for me, but I would make the extra mile for the great experience from the Magnolia U-Haul representative when renting again.
The truck that I used had a broken door. I had to drive all the way back up to get the staff member to help me close it. I wasted gas and was charged for additional mileage for the inconvenience. I've used many trucks before and never had this experience. I will not be using these services again.
Everything was great!!
Nothing
Attendant at this facility was excellent. Disconnected trailer and got me in and out quickly. Very polite.
I had an excellent experience at the Magnolia location. I pulled into the parking lot and an employee immediately met with me and started checking in the moving truck. He was very respectful and I have no complaints.
This location staff was awesome
Great service. Easy fast rental.
Lady at front desk was very nice and pleasant
Great services
Great professional service
Great service
Customer service was exceptional.
At first, my experience was wonderful! The gentleman who helped me was informative, helped me work out a drop off plan, and was kind. He did, however, charge me the insurance rate of a large 26' enclosed truck when I only rented a small tow behind trailer. The problems started when a lady called at 4:36 pm, the original drop off time. She wasn't happy that her kind employee didn't tell me that I needed to call her and tell her that I was a late drop off. She took it out on me personally, even saying, after I told her that I dropped off the trailer off at my 'Usual Preferred Uhaul Location' that ... now she has to clear up this HUGE mess. I told her they took care of me because it wasn't a huge mess to them. Her location is the ONLY location where I've had a negative experience. In 30 years of renting from this company. I had to go there, though. No other location had that exact trailer.
Great customer service
Manager was pleasant & helped me complete my rental drop off quickly. Made sure to complete the computer work & get me a receipt for a no damage to the equipment rental.
I am being charged for a late drop off but I turned in the next day, Sunday. Unfortunately the lady working was new and wasn't sure how to check it in. Please refund the over charge
Make sure the truck is clean inside & outside
Don't charge me for three days when I only used it less than 48 hours.
No one at store, pre checkin was a waste of time. Had to do 90percent of what i did on pre checkin again, after giving same info for reservations. Staff was very helpful after we found him. Had previously called store, when asked about trailer told to call 1800uhaul number. Just to be sent to same location anyways. Trailer lighs didn't function properly. Even after purchasing a different connection. Not happy with the false lead ons with new system to speed up the checkout experience. Was lead to believe was paid for, checked in , and ready to go. Upon arrival this was not true.
We build rustic furniture and always rent from this location. Would be nice if they had a trailer this size on hand seems like a lot of times they don't. Love this location and staff
I was billed wrong. They said my beginning mileage was 1300. It was 1500 miles. No one went out to truck with me or explained anything. They just sent texted messages that I received after I left. I called and did not receive any help. I was told to call 1800 number to fix their billing issue. I call 1800 and was told they had to fix it. Very nice lady and was more helpful Than anyone. 2537774 is reference number and the amazing 1800 lady who helped me.
Was charged for protection coverage I did not want And there was no way they could get it refunded back to me
Faster check out process
The young lady was very helpful, and went out of her way to make sure we got the trailer size we needed!
Mgr. was wonderful. All was good!
Took an hour and a half to get truck on 24/7 Lock was on wrong truck with incorrect code. The 24/7 pick up needs to be simplified. Also should not have to be on hold for 20 minutes twice to speak to uhaul 24/7. Very bad experience.
Dont rent trailers that arent waterproof
Very quick, polite and professional service. I was the only one I the store at the time so that helped. There new computerized check out system was fast, one page and no more long, lengthy paperwork crammed in a folder. The phone app check list and taking some equipment photos was easy to complete and check in was just as easy. Highly recommend. The young lady at this location was extremely helpful and courteous. Many Thanks.
Absolutely love Magnolia Parkway Storage!
From check in to check out everything went smoothly. Best experience I have ever had at a Uhaul location. Thank you very much!!!
