Customer Reviews for Magnolia West Lube & Auto
(Concessionnaire U-Haul dans le voisinage)

149 évaluations

18620 FM 1488   Magnolia, TX 77354

(281) 356-2024

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022 - 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(281) 356-2024

18620 FM 1488
Magnolia, TX 77354

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022 - 5/30/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing. Apparently the original drop off location no longer dealt with Uhaul. The alternative location where I did drop off the trailer was very helpful. What could have been a problem, ended in a god experience.

Randall G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
2

Would have been much better had they not charged me two gallons of gas. I filled it over the mark.

Debbie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary H. 
Évaluation :
5

Not the location fault but uhaul as a whole messed up my order forcing me to drop off a day earlier that my reservation

Justin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Rien

sam H. 
Évaluation :
4

Was not happy about not being allowed to drop off truck at planned location. Had to drive extra miles on multiple vehicles including rental truck. If the location in Mexia TX. Cannot accept vehicles then we need another location that can handle business better.

Don M. 
Évaluation :
5

It was quick and easy.

John H. 
Évaluation :
4

Add jacks to your trailers. It's a little heavy to try hooking and unhooking without a jack

leo M. 
Évaluation :
5

Rien

Jimmie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack F. 
Évaluation :
5

Great service friendly people.

JARVIS T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaime G. 
Évaluation :
4

I will never go to a “satellite “ provider. Only to a UHaul exclusive dealer again.

AMANDA H. 
Évaluation :
5

If I have a comment at all, it is that the sign on door at storage lot is very confusing and unclear. Looks like a 5 year old wrote it. Otherwise everyone was great and things went well.

Pamela M. 
Évaluation :
5

Very friendly and nice

Joseph H. 
Évaluation :
5

These folks are always right on.! One of your best managed, nice folks, helpful and clean. Hs been a blessing dealing with them.

LESLIE T. 
Évaluation :
5

Could have been cleaner inside truck

Mildred W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Very friendly and professional

Jeffrey S. 
Évaluation :
5

Very courteous well knowledgeable yes I would recommend this location in Magnolia Texas and also the return point in Rio Rancho

Richard J. 
Évaluation :
4

The trailer was dirty and I had to sweep out. The outside looked like it had a year of dirt on it. However, mechanically well maintained. Had new tires.

Dennis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOSES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Travis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Great people and very helpful aswell I recommed anyone to go there they are the best

austin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER R. 
Évaluation :
5

Easy and fast!!

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Excellent customer service!

Clint F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Everything was perfect. No room for improvement

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

A local business that I have frequently sought services from. Quality work , fair prices, would definitely recommend.

JODY B. 
Évaluation :
5

Only issue with the trailer was the drop down side for the drivers side id not fold down. It was mounted incorrectly from what looked like a previous repair. Did not know this until i drove the vehicle onto it and had to climb out of thee window. Needless to say, it was easy to identify the problem and I fixed it myself so i could gain entry to the the transported vehicle without using the window. All good though and the rate and process was super easy. The folks over at the store were awesome and helpful!

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURIEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Jessie was great. First impressions of drop off location had equipment but only sign saying at lube shop. Had to walk around. Older guy was not so welcoming. Jessie cane and helped.

Jimmy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERRY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
4

The young man that checked the truck back in here in Magnolia Texas was absolutely awesome the only part of my experience that was good

Pamela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON B. 
Évaluation :
3

Make sure the equipment has good tires. The first trailer I hooked up to had steel belts showing. Had I not noticed that myself I could have been in a bad position on my 700 mile trip.

RUSSELL K. 
Évaluation :
5

Great customer service at this location !!!!...we will use them again

Harry L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLIFFORD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Excellent

STEPHEN W. 
Évaluation :
1

I received a very (dirty)filthy noisy truck and was given the run around for over 2hours and had to wait for a mechanic from fleet to come take a look at the truck and then drive another half hour to a different uhaul location to have the truck cleaned . I filed a complaint and still haven't received a phone call yet with regards to my experience

Kimberly E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIRK R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanna E. 
Évaluation :
1

I turned the truck and equipment in at 10am on the return date of the 17th. My contract said it needed to be turned in by 1:30 on the 17th. I got my receipt later in the day only to be surprised that I was charged for an extra day. They didn't show it checked till after 4pm. This place has no business being affiliated with Uhaul if they will pull this sort of crap. I expect my money back for the overcharge and y'all should really rethink having this place handle this. Totally unethical and underhanded.

Terry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON R. 
Évaluation :
5

Nice guys.

Barry J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LYNDSI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

They were there, it was ready, and it took 15 minutes. Al good with me.

Andrew W. 
Évaluation :
5

They were closed when I returned the truck. Called ahead and the proprietor was very helpful. Is was an easy drop off.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall B. 
Évaluation :
5

the locations were great. your websites need lots of work.

raul G. 
Évaluation :
5

all pro service...in and out....

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

At first, there was a miscommunication about what the price would be for a tow dolly, but the man at the counter made it right, and I was very satisfied. First class service.

Britt H. 
Évaluation :
5

I already have a friend renting from y'all this weekend Res # 20060318

Miguel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt K. 
Évaluation :
4

I was called the morning before the pickup of the trailer and and was told the trailer I wanted was unavailable making my move a lot more stressful. I only hope changes can happen to make moving a better experience. In turn I was very pleased with the trailer and the return process. The gentleman that checked us back was very friendly and helpful. Thank you U-Haul

Rowdy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Truck was in a separate yard. Had to drive from rental center to another location to pick up truck. Also, rental rep was not very friendly. Equipment was clean and well maintained.

Darla V. 
Évaluation :
5

Everything went very good

Joan G. 
Évaluation :
3

Parking lot was jam packed full of uhauls. No actual "drop off" location, and the business location was not the location of the uhauls.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel H. 
Évaluation :
5

I am very happy with Magnolia West Lube and Auto. They were good to work with and have absolutely no complaints with them. What I am not happy with, and things like this have occurred before, is the poor management for the region regarding trailer management. For this rental we picked a place maybe 2 miles from my house. So worse case it might have been a 10-minute roundtrip to pickup the trailer. However, the night before I am to pickup the trailer, I receive a phone call telling me that I will need to pick up the trailer at a different location. The new location was about 8 miles way. So the travel time to pick up the trailer and return home would be about 36 minutes per Google. Was supposed to pickup the trailer at 10 am. It just so happens at about 9:35 I get a call with no name associated with it so I ignore it. The same number calls back about 5 minutes later just before I was going to walk out the door (I was running a little late) and this time they left a message. The message said that I needed to pick up the trailer somewhere else. If I would not have been late leaving I would not have known this until I reached the U-Haul where I thought I was supposed to pickup the trailer. The new location was 20 miles away. Which would be a 1 hour and 6 minute round trip. These times are just 1/2 of the total trip. So instead of the inbound/outbound trips being 20 minutes it was 2 hours and 12 minutes (per Google) but was probably longer. We've had other issues before. We had a location to return a trailer. We show up and they tell us we need to take the trailer to another location. A simple telephone call telling us they wanted us to drop the trailer off at a different location would have been appreciated. The issues do not appear to be related to the actual U-haul locations but the U-haul groups managing the trailers/trucks.

Steven F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin M. 
Évaluation :
5

Great experience

MICHAEL C. 
Évaluation :
2

Impossible to know where units belong. Had to ask. Was told around the corner in a field. Friendly staff but confusing to find

WILLIAM O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie T. 
Évaluation :
4

My rating of this facility is not based on my overall experience with the UHaul company but the location at which I picked up my rental truck and car carrier. The customer service of Uhaul was beyond terrible. The equipment I had reserved two weeks prior to my move wasn't available as promised. The only reason I became aware of this issue was because I called the pickup location the day before I was scheduled to get the truck and car carrier, not because Uhaul contacted me to inform me of the problem. After several attempts to work with Uhaul customer service to get them to correct the problem, I had to find the replacement equipment myself. The customer service person I initially spoke with was extremely unprofessional and was chewing gum during our entire conversation. When I mentioned how unpleasant it sounded and how I felt it was unprofessional to do so while talking to a customer, she hung up on me ! After several calls to other Uhaul rental locations in my area, I finally found a smaller truck and the car carrier I needed. However, the smaller truck created another problem as it wasn't large enough and now I'm forced to make another 500 mile round trip to my previous residence to move the remaining items in that house. Luckily I've got a couple of weeks before I have to be out of that house. Not only will this take what limited amount of free time I have available but I'm also out the additional expenses for another rental, fuel, etc. The experience I had with the Uhaul corporation was the worst customer service I've ever had. I doubt I'll continue to do business with them in the future. The pickup location in Magnolia did a great job though. They even took the time to show me how to load my vehicle on the car carrier, which I appreciated. They get an A+, Uhaul gets an F !

Paul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YESENIA H. 
Évaluation :
5

Encourage Online user

Emmanuel E. 
Évaluation :
3

The truck leaked badly. All of the boxes stored and their contents in the "attic" of the rental truck got completely wet/soaked. The boxes fell apart from getting wet and the contents were also damaged. Defeats the purpose of renting an enclosed moving vehicle if you can't keep the contents dry. Very disappointed.

jeff W. 
Évaluation :
5

besides having to drive over a hundred miles to get a car hauler WASTE A WHOLE DAY when it should have been available locally in a big city such as college station bryan NOTHING

Larry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY D. 
Évaluation :
5

When he saw I had been given a truck with no gas in it, he swapped it out for a truck that was full of gas.

sheri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis G. 
Non les évaluations ont été soumises pour cet établissement.

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