Customer Reviews for Magnuson Hotel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Magnuson Hotel

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Clarence H.
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It’s a dump. Sign said be back in 15 mins and people were right behind the sign and wouldn’t acknowledge. Remove them from association with you U-Haul!!!

Jeffrey L.
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The guy working at this location told me that Uhaul had to call them to let them know I was picking up the truck. I stepped outside to call Uhaul and he locked me out of the hotel. After Uhaul called him, he came out and gave me a key. I asked which truck it was and he said I don’t know and proceeded to walk back in the hotel and locked the door. I didn’t complete any paperwork and was charged more than the quote I was given plus a coverage charge of $85 although I had chosen not to purchase coverage.

James W.
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The hotel appears to be undergoing a renovation. It looked a little shady. I would not want to drop a Uhaul truck there at night time.

tiffany T.
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No issues with the drop off at this location.

gary B.
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this was a 24/7 drop location. inside of cab was dirty,

Steven R.
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The staff at this location told us this was a drop off point only which caused a lot of unnecessary confusion. We paid for two utility dollies and got only one appliance dolly which was too large and cumbersome for what we needed so we didn't use it. We also paid for a dozen furniture pads and got no furniture pads at all. Our experience at this location was terrible and I wouldn't recommend this site to anyone.

Andrew S.
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After completing a reservation and check-in online, I was expecting a pretty quick pick up process, but it took almost an hour. Brenda, the clerk at the Magnuson Hotel was very helpful and friendly, however it was her second day on the job and she had not been trained on how to handle a truck pick-up (she thought they were only a drop-off location. After making multiple calls to various U-haul numbers, she was able to find someone (Willie) that was able to help her. The truck had not been cleaned out after the last person rented it - I found trash and a cell phone in the cab (which I returned to Brenda). I also had to sweep out the back as there were leaves and trash in there.

vicki W.
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Poor management—trailer was attached to truck— had to notify them to detach it after searching parking lot on our own for the correct rental—unsafe looking location

James D.
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The people at the "hotel" claimed that their uhaul service was not open on Saturday. We waited for 20 minutes in the motel lobby for service. No one was there. I had to leave the office and wander around the motel until I found someone. They had no idea what they were doing. We had to find the keys. The truck was filthy. There were roaches in it along with 36 moving blankets strewn in the back and a dolly we didn't ask for. There were leaves and debris everywhere and an apartment application from a previous customer that had social security numbers on it!!!! The people at the Maguson Hotel ( I use that term loosely) were completely incompetent. They were very nice once I found them, but they had no idea what they were doing. It took us 1.5 hours to get the truck which we had reserved online four days earlier. Unacceptable. I contacted corporate and expect some sort of refund. I left this location in tears.

Tyler C.
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Customer did not leave a comment.

Ashika W.
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Customer did not leave a comment.

Brendan M.
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Customer did not leave a comment.

Cody K.
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Customer did not leave a comment.

cody K.
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Customer did not leave a comment.

Whitney W.
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Customer did not leave a comment.

Michael B.
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Drop off closed only hotel clerk on site

Jane C.
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I had reserved a hand truck when placing my order for this truck. There was not a hand truck available at pick up. The reservationist did take it off my bill and she did check at the location, as well as on the truck, to see if they did have one. Did not have this.

Della G.
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Customer did not leave a comment.

kyle C.
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Customer did not leave a comment.

Nicky A.
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Customer did not leave a comment.

ZACHARY S.
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Sue, my CSR at Phoenix, AZ call center, was absolutely, hand's down, amazing! She was very kind, cheery, and I legitimately enjoyed talking with her. Honestly. I'd love to sit and have a beer with her, she was that personable. Give her a raise, keep someone like that in your company. Best CSR I have had in years. Make her a manager or trainer.

Lynda H.
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Customer did not leave a comment.

Charlie B.
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Easy drop off

Esther P.
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This place is stupid. I told them when I reserved the truck that it was a one way trip to Iowa. So I went to go pick up the truck she asked when I was going to return the truck I said I am going to Iowa I will return it up there. So she "fixed it" and said that she changed it to a one way. So on the day it was supposed to be given to uhaul up in Iowa. She calls me asking when I will come to return it to Alabama. I told her that I am in Iowa for the third time. So I called corporate to fix the problem they where supposed to have fixed it. So I return it to the location here in Marion Iowa. And thought my problems where over at this point but it isn't. Here's a way to improve customer satisfaction for the opileka location close it down. Unprofessional and they take advantage of you.

danny S.
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Rep not on site

Jamie H.
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Customer did not leave a comment.

Matt Y.
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Overall, this was a HORRIBLE experience with renting from UHaul. I reserved the truck a week in advance at a location just minutes from where I would be loading my stuff, but was informed the night before that I would be picking up the truck at a location 20 minutes away. This was very inconvenient since I was driving three hours to make this move. When I picked up the truck, I was told that I could drop the truck off at "a location most convenient to me", so I selected that option. I was informed, in yet ANOTHER email, that I had to turn the truck in at a different location, which meant making another trip to turn the truck in. I have used UHaul in the past and have had no problems. However, this will be the VERY LAST TIME that I ever use UHaul again!!

william Y.
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Customer did not leave a comment.

Lashica B.
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Albert M.
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Zachary N.
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tiffany D.
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Paris W.
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First, someone rented a vehicle in my name. Took two days to straighten out. No phone call or any compensation for my time or schedule. I won't be renting from your company again

Gregory H.
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Customer did not leave a comment.

Keith H.
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Customer did not leave a comment.

Carter R.
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Since there was a charge for additional mileage, credit should be give for leaving the truck half full, when 1/4 was noted for return. Also I was called 3 Times asking what location I’d dropped the truck. It was left where I was instructed to by uhaul. Seemed to me the drop point should have been called and asked was the truck dropped at that the directed location.

Kevin G.
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Customer did not leave a comment.

Zuhier A.
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1. They gave me a truck a way bigger than I have requested and they never told me that it would be hard to drive. 2. The fuel tank was at 3/4 when I checked it and told the employee about the case she told me just returned it back as it is and this what I did. Then I was shocked that they charged me for the fuel.

jennifer M.
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I picked the spot because it was the closet to me, but it took them 12-15 rings to answer the phone and then, okay, everything was fine. But when we came to drop off the truck, there was similar confusion, disorientation, etc.

Ronald U.
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Customer did not leave a comment.

joni C.
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Customer did not leave a comment.

BOBBY E.
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HAVE MORE EQUIPMENT ON SITE.

Craig W.
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This dealer should not represent u haul in any form. If I need equipment in the future, I do not plan to use uhaul .i suggest this location be removed as a dealer for the company.

rick M.
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The site is an old hotel and not easy to recognize from the highway as a Uhaul business. It is right off the interstate exit and mixed in with a lot of other business. Only a couple trucks on site parked off to the side by Waffle House.

Phillip B.
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Customer did not leave a comment.

Stephenie S.
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Customer did not leave a comment.

Kevena S.
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The young lady at the front desk was very nice.

Rosemarie M.
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Back door was opened when picked up so the bed was very dirty with dust from the nearby hwy. Information confirmed with the pick up I had requested, was not applied

David K.
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Truck was really bad. Headlights did not work. Oil pressure warning light went off half way on my trip. The key did not work to lock the cab doors. This truck needs serious maintenance. Would like a refund or credit on future rental if possible!

Shalonda P.
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The staff was generous and provided me with current rates and unknown answers. Overall, outstanding! :)

juan T.
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I paid for the equipment but never picked it up it never left the premises. I called the toll free number to see if I could get my money back no one never returned my call. Someone please call me at 3346632924

Steven C.
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Customer did not leave a comment.

norma C.
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Here are my issues and complaints: 1. The truck in Vero Beach should have never been rented to us in the first place. No one could have foreseen the battery, alternator/faulty wiring problem. However, if the Vero location had done a "walk around the truck" inspection they would have not let the truck leave the premises. For that, I fault the Vero location. 2. There was not adequate help sent to transload a 26 foot truck. I explained those issues above. Here are my expectations: 1. No charge for the U HAUL truck rental 2. Reimbursement for the following: a. All my gas receipts for travel from Vero Beach, FL to Auburn, AL b. Friday night hotel c. Friday night dinner d. Saturday morning breakfast e. My moving partner and I expended as much time and energy transloading the truck as the two men that were sent to transload. So, we expect to be paid same amount (or more) as they were paid. f. We tipped Joe (mechanic) $10 for exceptional service - we need to be reimbursed g. We tipped the 2 movers $40 each for their exceptional service - we need to be reimbursed h. I paid the help in Vero Beach $260.00 i. I paid the help in Auburn $160.00 I feel that I have provided an honest evaluation of the issues I had with U HAUL. Certainly, contact Jerry and/or any of the other people involved - Joe (mechanic), Dean (at Orlando U HAUL), the 2 moving helpers. I also believe that what I have asked for is fair. I believe the U HAUL agents in Vero Beach placed us in a dangerous truck and put us at risk of life, limb and property. I did not ask for reimbursement or satisfaction for the undue burden placed on me and my friend. I can be reached at email and phone number below. Norma Cassinari

Hope G.
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Customer did not leave a comment.

Lisa W.
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This is not a full service location. I needed some help with unloading my vehicle. I just needed guidance and direction, staff did not know what to do.

BARABARA A.
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no improvements needed, GREAT customer service!!!

Luke R.
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Not much room for many trucks, especially a 26ft one. But I made it work.

WESLY J.
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They didn't have blankets or that furniture Dolly I requested.

Carson G.
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Customer did not leave a comment.

Michael S.
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The woman doing the rental didnt come out to hook the trailer up with me and make sure it was even attached properly. None of the lights worked on the trailer and the trailer brakes were not properly functioning

AMY B.
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I believe UHaul should visit this location. You would not want your customers entering the nasty, scary building. Simply awful...

PAT M.
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We had to wait because they could not find the key to the truck. The trucks cab smelled awful.

JOHN A.
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Customer did not leave a comment.

Quentinna J.
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Customer did not leave a comment.

JOHN M.
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II reserved an appliance dolly. It was not provided. When I tried to call customer service, no one answered.

Sammy C.
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Customer did not leave a comment.

MELISSA P.
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Customer did not leave a comment.

MIKE M.
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make it with a knowledgeable of equipment

ALBERT T.
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Customer did not leave a comment.

Stephen B.
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Customer did not leave a comment.

Roderick H.
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Customer did not leave a comment.

CALEB B.
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Customer did not leave a comment.

Joe Clyde P.
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Customer did not leave a comment.

Phillip C.
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Customer did not leave a comment.

CHARLES D.
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I recently moved my Mother to my home, a 200 mile move and this was the 2nd time I had rented a truck for this move. Overall I got to say U-Haul has provided the equipment needed but the wait time to return it was a little long. I had called the drop off location and a good thing I did because they would not accept some of the equipment I had then in turn they referred me to a diferent drop off location ( which was closer ).... Good thing I called.... If not, I would have left it and then they would have had to deal with it.I.E: They cannot refuse equipment return. LOL

yolanda S.
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Customer did not leave a comment.

FVION H.
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Vickie P.
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cynthia L.
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Just because you ask for Auburn doesn't mean you get to pick up in Auburn. The straps on the tow dolly were very frayed and therefore difficult to thread into the clamps. The turn signals were also cross wired.

cynthia B.
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Customer did not leave a comment.

JENNIFER G.
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Have additional supplies for purchase.

CHARLES V.
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Customer did not leave a comment.

RODERICK J.
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nothing outstanding!

JEANETTA D.
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Customer did not leave a comment.

JACKIE P.
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Customer did not leave a comment.

CHRIS L.
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Had a great experience with my U-Haul rental. Used the 800 number to extend the rental after a mixup with the storage facility. They also tried to help find alternate storage options. Really appreciated the help. Pick up / drop off was quick and easy. Gas station right next door is very convenient.

James G.
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Was to pick my equipment up at 8am, I arrived at about 8:10 to find that the one person who could rent Uhaul was running late and would "be there as soon as she could". She finally arrived at about 8:35 but had to turn her laptop on and log into the Uhaul system so at about 9am we started the process. I left there at about 9:30 still having to load the trailer and drive 6 hours.

SARA H.
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No improvements needed, from my point of view. U-Haul is a great company.

CARLA H.
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Customer did not leave a comment.

MAX C.
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Quite difficult to enter traffic with a large (26') truck from this location. Unsafe.

MARY C.
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Customer did not leave a comment.

STEVEN L.
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U-haul should Design blankets that don't leave fuzz everywhere.

WILLIAM H.
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Customer did not leave a comment.

LEAH H.
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Customer did not leave a comment.

CRAIG M.
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The main U-Haul office has the hours of operation from 8 to 4 PM. When I called this location they said they operate from 9 to 3 PM. This messed up our entire move and had to pick up the truck the next day because we were not yet in town to pick up the truck. Hours are too short would never go back there again

ROBBIE H.
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Customer did not leave a comment.

BARBARA S.
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Customer did not leave a comment.

MARK C.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

John W.
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Limited supplies; equipment only. Convenient.

No reviews have been submitted for this location.

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