Évaluations des clients Mailbox Max
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Mailbox Max
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Judy Naney C. le
Thank you it was fast and easy
Maia k. le
The U-Haul Website said this location was open at 8 a.m. on Sunday. It was not open and the parking lot was fenced and locked. I didn't dress for unhooking the trailer myself, so it was time-consuming and dirty to do. There was also another person at the location trying to pick up a truck and couldn't reach anyone on the phone to help.
David X. le
The dealer did not know how to correctly install the auto transporter. It was unsafe. I had to travel to the next town and go to an official U-Haul to have them remount my tongue and correctly install the trailer as it was too low. They reconnected the chains properly and got me going. I understand that her husband is the one that knows how to do all this however he was not present and that is not an excuse. When a customer rents something, he should be present, period.
charolette m. le
I ordered 15 ft van for 30,00 a day, with a trailer with a ramp, about 100,00 for the use, Went there the day before to make sure I had the right place. I was told I ordered a 20 ft for 40.00 a day, no I did notand they did not have the trailer either, all they had was a 5x8. nothing going right.So all the had was 20 ft for 40.. they day I picked up, all they had was 26 ft for 40 a day. So I had no choice but to take the 26 ft. I ahd plan this out, and husband took day off work. NO CHIOICE , they did not have any thing I reserved, and did not keep the price to what I had ordered. They wait til you have to get going or not at all. Plus their computers weren't working I had to pay cash, and when I returned it , it was to the store beside them, they weren't open. They refused to checked the truck with me. I brought it back clean , a lot of extra gas, plus no locking gas cap, people can steal from them at any time. Which I told the people I returned the truck to. But they did not care. I had to come back another day to pay them for the extra miles. No one at the store knew anything. I like to pay my bills and not have to make extra trips. This rental was a big mess from the beginning. I ordered a van and got a big ass truck, and I ordered a trailer ,no trailer. I had to pay way more than I ordered and no 50.00 for not having what I ordered when I got there. A BIG MESS
ed f. le
The agent was very helpful. Outstanding customer service!
BYNOVU C. le
Excellent customer service!! Convenient and open on Sunday!! Will definitely continue business there. Thanks.
Amanda S. le
When I picked up the uhual on Sunday. I opened the door to the cab and there was white long pet hair everywhere really bad. But it was the only truck they had available for a one way to manteca. So I took it anyway. I had to Explain what happened at the drop off location. I was not happy about it. But the lady at the drop off location in manteca was very understanding and took it as is anyway. She did however make a remark that she was going to be getting into contact with the uhaul in prterville to discuss how there maintenance for vehicles are poor.
Kavicka M. le
My truck smelt like cat piss The truck transmission is starting to go out it smelt like it was burning up
Juan M. le
The lady did everything. And I felt for her too because I know she didn’t want to be blamed. She was kind, and very professional. I’ll recommend her business for sure.
BRION B. le
Easy pick up process.
Steve B. le
Fast service, friendly staff.
Henry O. le
They made everything as easy as possible and they explained everything to prevent any confusion. It was a very nice business!
jentry w. le
Go somewhere else another competer
Miguel R. le
I was charged twice by uhaul Hope this gets fixed
Yu P. le
Great service and friendly at this location. Wish it was a little cheaper for a few hours rental
Joe L. le
Wash the trucks and Oder free .
JAMES W. le
The trailer I reserved was unavailable when I went to pick it up. Calls to the U-Haul reservation phone number did not resolve the situation. The trailer I finally decided to rent had motor grease in the bed when I went to pick it up. I had to clean the grease off to prevent it from getting on the items I planned to put in the trailer. Good price.
ELAINE M. le
Take first come first serve customers. I was there half hour waiting for facility to open but worker took a guy before me who was doing a return who came after me.
Pascual D. le
Store owner was late opening store
TRACY J. le
I'm very happy with the ease of the rental and return and with the cost. The personnel at tgis location were friendly and professional. I recommend.
Richard V. le
A/c should work but other than that it was easy drive
Taylor R. le
No comment.
connie q. le
Came in to pick up truck and another customer that came in to send packages came in after us and was helped before we had completed our transaction. Tried to contact when we knew we would need truck another day and we called and left messages and no one returned our calls.
Stordy D. le
Better communication on how the overall rental process works. Only half the information was explained when I reserved the rental. When I returned the next day , talk 2 a different person & found out there was more to it.
Michael E. le
Make the sell boxes back program more efficient. I will not move with uhaul again. I was so impressed with the ease and fast delivery of the boxes I ordered (a complete set for 3 bedrooms) and pleased with the amount of boxes I ordered. However, none of the local uhaul places near by me were a part of the program. I had to drive 43 miles out of my way to find a location that bought back the boxes then when I arrived, after already calling customer service two times to clarify what I’d need, I was told I could return any of the boxes because the online order would need to be shipped back because the online orders aren’t given receipts. That is stupid. I wasted, my time, my energy and my money on a program that appeared to be simple but it really inconvenienced me far more than going to the local Home Depot to buy the moving materials I needed.
Anna E. le
Uhaul went above and beyonsd for me, in a very difficult time. Thank you very much
david b. le
was not available at appointed time. problem with online contract
GIOVANNI M. le
Even though I did return the truck early (on the 4th of july, which I thought my original due date was) there were no one at this location, I had to search next door (at a gas station) to find an employee working at the gas station cashier... So I had to wait until he was finished. Then he comes to help me to check it in but his system did not work over his cellphone, and all his computers are down(July 4th), i couldn't get my deposit back, so he asked me to come back the next day. The next day I come to check in the truck with a different employee she had put me hold to help 4 other costumers. When she finally got done checking me in, she said you're done, I told her no, I am waiting for my deposit, she had me wait through a few more costumers then replied sorry while giving my money back.. I didn't appreciate the service I received at mailbox max
Roger W. le
Uhaul harassed me saying I kept my rental too long. I spoke with the owner of the establishment and informed her of my need for more time yet I was still harassed via text and email by uhaul.