Le client n'a pas laissé de commentaire.
edward g
Customer Reviews for Mailboxes #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing everything was good
MICHAEL HPut someone that actually knows what they're doing at the 2020 pierce st location . I was delayed two hours, had to drive the truck to San Bernardo location and get the process going becuse the first employee didn't know what he was doing.
Humberto SAnswer the phone quicker
Agapito AMade doing business with you easy...Gracie and her team were great... Thank you Michael & Terry Powell
William PThe lady charged me $50 extra. She said it was for insurance which I declined on my reservation. It was supposed to be $170 and ended up being $220. She also did not give me a receipt. She did email the rental agreement but nothing with the amount I paid. I was not real happy seeing as how your rates have gone up OVER 100 %. Her charging me more than my agreed upon amount was uncalled for. I HAD to have the trailer because I'd traveled 500 miles to pick up a shipment. There were no other trailers available. I feel like she knew I had no choice but to take it. Not happy. And I'm a LONG time customer with UHaul.
Delia Wcustomer service was horrible, the owner(i guess) was rude and snarky. insinuating that i had broken the A/C on the rental truck. when i responded that i didnt and had barely noticed that it was not functioning she rolled her eyes. the facility was cluttered with baby item (i.e playpen, toys etc) the employees werent even there a nanny taking care of a baby was there and had to call the employee from the restuarant next door. then they called another resturant employee to hook up the transport hitch. the transport did not fit my vehicle. i lost a full day of work and left my vehicle because of this issue. One thing that i am grateful for is that my work will be handling u-haul rentals in the future. this experience taught me how NOT act and be diligent in making sure the equipment is proper working condition and mindful of the customers needs.
Jesse PTrain the employees at the mailbox on how to hook and secure the trailer. I had to secure the straps and chains. I myself showed them how to properly hook and secure a trailer.
Jorge CDon’t over charge
Raul Fthe pick up location got my order wrong, but made the effort and corrected the mistake.
fred zDo not chose this location! The service was bad. Since the moment me and my husband walked in to the moment me and my husband turned the u haul in. They wanted to charge us for every little thing. They lady claimed the uhaul was missing $2 of gas and for that reason they charged us $17 after we had already put gas. It is ridiculous. The place is very unprofessional. When they called me you can hear kids crying and you could hear them having a whole other conversation while trying to conversate with you. I would not recommend this to anyone!!!!!! The 1800 # on the other hand was very helpful. They helped me better over the phone.
Andrea MNice lady..excellent customer service..thanks
Robert R