Generally a poor attitude
Michael S
Customer Reviews for Main Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent staff! Called me to ensure the trailer was checked in over the holiday. Love this place
Joseph BVehicle requested was not available, neither was the furniture dollys I requested. I was told equipment available is only what is at rental location. I submitted the request 3 weeks in advance, if they were unable to fulfill my request I should have received notification that they could not complete my request.
Robert KEvery time I have interacted with the two people at this location they have been wonderfully pleasant. They both have gone above and beyond to help accommodate us! I greatly appreciate you both.
DEVAN HThe door was broken and almost created a massive problem for us. There is no way the associates wouldn't have noticed this.
Dennis uKeep up the great work!!!
Berna CVery quick and easy to rent here. The return experience was even better. A gentleman came out and asked if everything went well and he took the appliance dolly in for me and told me I was good to go. I didn't even have to go in. Fast & convenient! I would definitely rent here again.
Chris DStaff was very receptive to my needs and accommodating
LEONARD PMy first experience, checked the van in early, glad I didn't drop the key in the box first, all vehicle return information would've been undone-- pictures of this that and the other but waiting for final charge
tammy wThe most friendly staff. Pleasure to deal with
Gregory BThe two gentlemen that helped when I arrived and when I dropped off the van were extremely helpful. I plan on renting a couple more times in the near future.
Jared DOnly 2 issues: the right rear tire was low on air pressure. The staff said the valve stem had been replaced. I filled it with air but it lost a 5 lbs throughout my trip. It may have a minor leak. Second was a faint smell of cigarettes, likely from a previous renter. Not overwhelming but still there. Otherwise it was a great truck, mechanically sound n delightful to drive. Uhaul staff was great, friendly n helpful: I will rent from them again.
Brian JThank you guys yall were awesome
Angela RI will be back in April. The staff was fantastic to do business with and the facility was easy to get around and very well maintained.
BRIAN N | Expérience généraleRien
Thomas HTracey has always been very friendly and helpful. Would not rent from anyone else
Larry HThere were excellent people in these places and they helped me, but you created very big problems for me initially, I will definitely leave my feedback on how you provided me with a truck for rent, but I will do it later.
Roman IGreat customer service all the time every time. Miss Tracy is very helpful and very friendly every time I come there and get a rental trailer 5x8. Thank you so much Miss Tracy for a positive experience.
Eddie JI have used Uhaul quite a bit and have always been generally satisfied with the services offered but this last time everything was better than ever. Best service ever in Valdosta at the 4800 Bemiss Rd location. I will ALWAYS refer and use uhaul for my moving needs. God bless!!!
Linda SLady in charge was delightful to conduct a business with. Helping her is Jay- respectful, knowledgeable & very patient young man. I wouldn't hesitate renting from this company in the future. Their rental equipment are sound & offered at a reasonable price.
Alejandro IThe folks at Main Street have been great each time I have needed a trailer. Merci.
Calvin HNothing!
Marion TEverything was great, the local attendant (Jay) was awesome. Great job...
Jason LEverything went smoothly fast good service!
Evan LI've used several Uhaul places and this one is the best. I've already used them 3 time and will not go anywhere else.
John SNo improvement needed. Very helpful staff.
Robert SAttendent was very courtious and helpful.
MACK STracy & staff are the best!
Jamie M | Expérience généraleAs I said about the pickup location, the place was fine and people were helpful and friendly. However, the app is a real piece of garbage. I think Uhaul can do far better with respect to the app.
David NReserved two utility Dollie's. Realized I wasn't given them. Returned to location, they then decide to tell me, "oh we don't have any right now." I asked "do you know where I could get them?" Meaning, either buy some or rent some. The lady then decides to tell me, "oh unfortunately we can't see that information." Beyond frustrating. Unhelpful from the moment this started. From the beginning, both employees seem to try and belittle me. Comments such as, "you got it?" "Are you sure you're good?" Rudely correct me about the proper name of the utility dolly and what it was called. (The blonde headed lady drives an older red Toyota Corolla). ALL of this could have been avoided had someone verified they didn't have the utility Dollie's from the moment this started. Instead I wasted 2 hours trying to find this equipment. Two hours of my move gone. $150 spent bc no other location but one 30+ mins away, had utility Dollie's. What's a reservation for if it doesn't RESERVE equipment? A joke and please double check your reservation and make sure the equipment is IN the truck before you leave. The employees aren't going to tell you any different. App isn't going to either. It'll just take it off your reservation. Truck was stained on the inside of the passenger interior and that was gross. I don't expect perfect. I do expect decent. Truck was fine. Experience wasn't. Good luck. Learn from my mistakes.
Kristin Dthe storage facility was fine. the only reason I moved was because I needed something bigger, affordable and closer to where we just moved to.
Ayetta T | Expérience généraleThis location was closed when I returned the trailer. However, the following day they, they sent me an email confirming they received the trailer.
STEVE HNot a thing. They were great
John SNothing the associates were Very friendly and efficient and quick
LINDA FI have recommended Main Road Storage at Dorchester Rd to numerous people!
Michael M | Expérience généraleIt ran hot , it barely wanted to stay crank.
Keosha WThe employees at Main Road Self Storage were very helpful and I will highly recommend them to everyone.
Brian GThe van I used is due for a oil change.
Amber zGuys inside rock! Super friendly and professional.
John MVery friendly and helpful staff!
John KService was unacceptable. I made my reservation at 800 number and my credit card info was taken over the phone and was told, when asked, that I could have someone else pick up the truck, when they got there to pick up "Tracy" requested that I had to swipe credit card. I had to drive 35 miles to swipe my card. Someone has conflicting information, very frustrating when paying individuals to move me, standing waiting for me to arrive after driving 35 miles to swipe a card. Poor service!!!
CYNTHIA WI don’t think you need to improve on anything.
John NNeed more equipment, like dollies
ALEKSANDR SLady was fast getting paperwork and attaching the car dolly to truck. Was in and out real fast. Def going back when i need to.
Mohsen RThe two gentleman that work here are awesome, very enthusiastic, patient, friendly and helpful in every way.
John Wfor regular customers that rent frequently keeping information or file
Jerome PEverything was perfect, staff was great, picking up and dropping off.
John WThe staff was some of friendliness people to make the visit smooth great job on hiring] patient people.
Paulette RGreat vehicle
Adam RThe staff was amazing and very helpful
Alanna HConfined spaces for parking! Bad experience. A staff comes out being disrespectful and aggressive tone in his voice to demand me to move my car when the whole parking lot was busy, crowded and tight no choice to park temporary as a UPS track was backing up behind me. I showed him nothing but respect and did as he asked. The next day my mom helped with unloading. This same staff has come up to my unit with an opposite attitude while respectfully tell my mom to move her car. I had confronted him on his rudeness towards me and differences on how he treated my mom with respect as he should. He had apologized. I Understand he had a bad day but, but it's not excuses on his approach/ demeanor. At the end I am happy to never go to Main Road Self Storage ever again!
Michelle C | Expérience généraleThey took care to understand my needs and we’re relentless in meeting them.
Thomas MThe help there was great. Got there just before closing. And was helped just like any other time. I have used this location twice.Both times had no problems at all. Thanks guys and ladies.
Susan WHave trucks serviced more, unit rode poorly, had to have battery replaced before we left the lot.
JOHN DThe trailer had dented fender and paint rubs on the driver side of the trailer. Trailer was still working.
Tracie SHad a great experience with our van rental. Mrs. Tracy was very helpful and professional.
Angela BThere was no parking available for my vehicle, so I had to have a friend drop me off and pick me up.
Thomas FFront staff was professional and rental was grade A. Thanks
JOHN BVery good service, nice staff.
Jesus M | Expérience généraleJamie and staff were very helpful and accommodating with all my storage and Uhaul needs.
Glenn M | Expérience généraleHelpful and professional staff. I've used this facility many times (storage units, U-haul rentals) and it always works out well.
DANIEL M | Expérience généraleWould highly recommend to my friends
Ron L | Expérience généraleThe facility was clean. I had no issues with my stuff regarding the climate control (no mold or mildew growth). Staff were always helpful and kind. If I ever need storage again, would definitely come back.
Jesse B | Expérience généraleWe had a short notice change to our storage needs and called to close our account a few days after we paid for the month. The remainder was not refunded and we paid for a full months storage but only used a few days.
Lisa C | Expérience généraleThis facility exceeded our expectations. The staff was always friendly and helpful.
Gary L | Expérience généraleOther than not having enough parking, this storage unit was within my price range for a climate control unit. Everyone was helpful when I called and I was kept updated thru email. It is a safe to go to when needed.
BARBARA M | Expérience généraleThis was the second time that I rented storage space from Main Road Storage on Dorchester Road. The staff is friendly and the facility is always clean and I feel safe entering alone. I will definitely rent from this location again if I find myself in need of a storage unit.
Krystal W | Expérience généraleConvenient location and always accessible for storage needs.
WILLIAM M | Expérience généraleAmazing staff, they made move in and move out seamless. I had last minute need for a truck and they had me set up and ready to roll. Couldn't be more happy to of stored here. Highly recommend this location because of the people.
Ashley D | Expérience généraleEverything was great except, the air conditioner pipe was putting out the water right next to the door you go into for your units. It was very slippery. Other then that a great facility. Thank you. Suzanne Blackie daughter of Ethel Stone.
Ethel S | Expérience généraleFrom beginning to end the staff was professional and helpful.
Steven " | Expérience généraleWas a customer for almost 2 years. Paid on time each month. I wanted to move over one space so that it would be a little easier to back in. Was told that I would have to pay the new much higher price since it would be considered a new rental. Pretty ridiculous. Rates were raised each year but I just felt that they were raised just because they could. Raises were too high.
David F | Expérience généraleNeed a restroom to use after hours even if a portolet Everyone and everything else was wonderful
Karen P | Expérience généraleThe facility is very clean and the staff are friendly and helpful.
Ronald W | Expérience généraleThe staff (Tracy) is outstanding! Professional, friendly, helpful!! There is a great Team there whether you are renting a U-Haul or renting a storage unit. They help make your transitions smoother and better!
Brian D | Expérience généraleVery nice unit! Had for 4 years! Thank you for everything!
BILLY M | Expérience généraleI've had a unit here, various sizes, for over five years. The manager has been there since I started. I moved a distance away and had to get a closer unit. She has taken care of me, with professionalism and compassion, for the entire time. I would not have moved if it didn't take me so long to get there from my new location. Always clean, always available when I needed it, and great communication from the office. She deserves a raise! Very sincerely, Wade Flinner
William F | Expérience généraleMy 2nd time using this facility. They are easy to work with and communications is outstanding!
An N | Expérience généraleExcellent on all services.
Beverly B | Expérience généraleThis is a fantastic place for your storage needs. The staff was always friendly and helpful.
Terry H | Expérience généraleVERY CONVENIENT TO OUR NEW HOME. GOOD RATES AND FRIENDLY STAFF. NICE QUIET STORAGE AREA SO YOU NEVER FEEL RUSHED.
CAROLANNE J | Expérience généraleExcellent facility. Staff was knowledgeable and helped us select the proper boxes/materials for moving. This was our first packing and storage experience in 32 years so we were rusty. Facility had easy access and was readily available when we needed it. Main Road Storage made it easy!! Thanks to the Main Road Storage staff for all their help. Would most certainly use them again...
Billy S | Expérience généraleI have received nothing but excellent service every time I have visited Main Road Self Storage, from renting trailer, to trucks and storage space. Thanks, JW
John W | Expérience généraleVery professional and friendly. Highly Recommend.
Theresa K | Expérience généraleThis storage business was perfect for our move. Friendly and professional staff and a generally pleasant experience. Climate controlled units kept our belongings safe and in good condition. Could not have been more pleased.
Warren S | Expérience généraleMerci
CYNTHIA W | Expérience généraleThe process of renting a unit was easy! Very clean facility. I would definitely use this storage facility again.
KRISTIN M | Expérience généraleThanks for all the help and enjoyed your professionalism and great people. GOD Bless
Robert R | Expérience généraleFolks up front were and are always friendly and accommodating. Thanks, Waverly McNeill
Waverly M | Expérience généraleThe staff of this storage facility are professional, friendly and helpful! The unit I have is clean and the entire facility is clean and meets my needs perfectly!
Mary A | RéservationThis is THE storage place to use in Summerville. Ginger and her staff were very accommodating and worked hard to make sure everything was in place prior to my arrival from Montana. Five Stars!!!!
KAREN G | RéservationVery attentive to what our needs were and very friendly. Great customer service with a smile. They even checked on us when we were unloading our things.
Missy R | RéservationGinger was phenomenal, the process was quick and easy.
Cherita T | RéservationGreat Customer Service! Great storage facility!
HEATHER H | Expérience généraleThis facility was professionally run and well maintained. The staff was always very friendly and available. I would highly recommend this storage facility.
JOSEPH K | Expérience généraleGreat Experience!
ED F | Expérience généraleThe staff was always friendly and helpful, they went above and beyond my expectations, I will miss coming in and seeing their smiling faces. Nothing but great things to say! Merci.
AMY H | Expérience généraleWe have had a storage here for some time and always been happy with the facility and service
MILTON S | Expérience généraleApparently there was a flood and I had an outside unit. All of my furniture was destroyed due to mold. My unit was also full of mice dropping.
SHANEQUA M | Expérience généraleEverything seemed nice enough and the staff is friendly, but finding rat droppings all over our furniture is a deal breaker. Had to move out.
PATRICK E | Expérience généraleGinger and Tracy were extremely helpful and courteous. I will definitely recommend this facility!!
BRUNO D | Expérience généraleStaff was extremely friendly. Took me to the parking spot before I signed the contract to make sure I was happy with it. 10/10 would use Main Road Storage Summerville again.
ANDREW C | Premières impressionsCancelled reservation
Privacy R | Premières impressionsUnit was very clean and staff were kind and informative.
Privacy R | Premières impressionsThey got my in the perfect unit size that I needed.
Privacy R | Premières impressionsThey assisted me making changes as I didnt need unit again.
Privacy R | Premières impressionsClean facility and helpful staff. Ginger was awesome and accommodating.
Privacy R | Premières impressionsThe facility is very nice, clean and staff was very polite as well.
Privacy R | Premières impressionsI haven`t seen the facility yet bc they were not open on 5/28 but will g tody
Privacy R | Premières impressionsClean facility, friendliest staff, very helpful.
Privacy R | Premières impressionsVery clean facility Friendly helpful staff.
Privacy R | Premières impressionsFacility is very clean, easy to access, secure, and the customer service is top notch.
Privacy R | Premières impressionsBy time I finished loading my uhaul, and got on the road. They were closed, which left me in a pickle. Had to find another storage facility.
Privacy R | Premières impressionsSherri`s customer service has been outstanding!
Privacy R | Premières impressionsSherri`s customer service has been outstanding.
Privacy R | Premières impressionsSheri`s customer service has been outstanding.
STEPHANIE H | Premières impressionsVery nice service staff!
Privacy R | Premières impressionsThe two ladies at the desk were super helpful! I ended up needing a larger unit when we got there,and they even helped me out by allowing me to return my truck at their location.
Privacy R | Premières impressionsExcellent customer service.
Privacy R | Premières impressionsSherry was very professional and helpful the storage unit was clean.
Privacy R | Premières impressionsThe staff was friendly and very helpful. The facility was very clean. I would recommend this faclilty to friends.
Privacy R | Premières impressionsDidn`t honor uhaul first month free. Did have another special going, but was prepay month and half get one month free.
Privacy R | Premières impressionsVery nice facility with good hours and great prices.
Privacy R | Premières impressionsVery pleased with facility and service was outstanding.
Privacy R | Premières impressionsLocation feels very secure. Extremely easy to move all my property from the truck to my unit. Je les recommanderais à n'importe qui. Staff is also extremely friendly and helpful.
Privacy R | Premières impressionsAn awesome place for storage. Clean, well kept, secure facility. The staff there are wonderful!
Privacy R | Premières impressionsMs. Jeanette was extremely helpful and personable. The facility was clean and well-maintained. I am very satisfied with my selection of main road storage.
Privacy R | Premières impressionsThe facility was better than I expected, and your staff went above and beyond the call of duty to make me feel comfortable and secure. Thank you for everything!
Privacy R | Premières impressionsVery nice people to deal with, and the place and unit are very clean.
Privacy R | Premières impressionsClean unit with plenty of space. Handy entrance with different carts available to use.
Privacy R | Premières impressions