Évaluations des clients Main Road Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Main Road Self Storage

Cote générale :

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Robert R. | Expérience générale |
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Thanks for all the help and enjoyed your professionalism and great people. GOD Bless

John E.
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Super easy trailer pickup and drop off!

JUSTIN S.
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Le client n'a pas laissé de commentaire.

Waverly M. | Expérience générale |
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Folks up front were and are always friendly and accommodating. Thanks, Waverly McNeill

Randall H.
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Le client n'a pas laissé de commentaire.

ELIZABETH M.
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Hutto Food Market need counter help.

Tiwanna G.
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Le client n'a pas laissé de commentaire.

DAVID C.
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One person was late to work so I was served 15 minutes after my appointment. But the person who dealt with me was nice and helpful. As I was getting ready to leave, that person arrived and was in no hurry to get there. I couldn't walk any slower than this person. Obviously uninterested.

Paul F.
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Le client n'a pas laissé de commentaire.

PHILLIP S.
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Le client n'a pas laissé de commentaire.

Dustin D.
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Have a dedicated parking space for people picking up the uhaul can drive down to get it then when they return they can just swap packbinto their vehicle without worry of illegal parking

LINDA W.
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The pickup truck might have been vacuumed prior to my rental but was not cleaned inside or outside in quite some time. I also was not told at the time of rental with the main 800 # that there would be a $10 per day charge for collision ins.

Eric D.
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Put the uhaul return hours on the window and dont sass the customer when he walks in and says he's returning a trailer 15 minutes past uhaul closing, but still within the office open hours.

Steve C.
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Le client n'a pas laissé de commentaire.

Robert O.
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Le client n'a pas laissé de commentaire.

WILLIAM A.
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If a customer reserves a truck at a location - make sure it's there.

Timothy T.
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Le client n'a pas laissé de commentaire.

Paul F.
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Le client n'a pas laissé de commentaire.

JERRY C.
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Le client n'a pas laissé de commentaire.

Larry S.
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Le client n'a pas laissé de commentaire.

BETTY H.
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This was the worse experience of my life. Nobody knows anything. I asked what the charges was for. She doesn't know

Paul F.
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Le client n'a pas laissé de commentaire.

Dennis B.
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When given a selection of locations for my rentals, I always choose Main Road Self Storage. Their employees are great and the rental process is easy and convenient.

JAMES H.
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Customer service very good

Jennifer D.
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Le client n'a pas laissé de commentaire.

Gary C.
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The turn in website does not work well. It could not identify my location but it never gave an option to input and would not continue. It was handled by the location later with no problems

Tracy R.
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Le client n'a pas laissé de commentaire.

Wan K.
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Le client n'a pas laissé de commentaire.

martha H.
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Phone traction no good . Area has poor phone service. took 2 hrs before gotten live agent and key to truck.. I will never use uhaul with this kind of service again

Paul F.
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Le client n'a pas laissé de commentaire.

Matthew S.
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Le client n'a pas laissé de commentaire.

Franklin B.
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Le client n'a pas laissé de commentaire.

lamarr L.
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Le client n'a pas laissé de commentaire.

james G.
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Le client n'a pas laissé de commentaire.

Jennifer G.
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Tracey was so wonderful. She got us checked in and out very quickly on a busy Saturday morning. I needed to get a bigger storage unit and I called her to see if it was possible. At the time she was very busy and I told her no big deal I will call you back. I didn't have to, because she called me back and took care of my request. Everytime I spoke with her she was very polite, helpful, and happy. It made a very hard day easier.

EUGENE C.
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Le client n'a pas laissé de commentaire.

CECIL G.
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Small store. Had to pick up at 4:30 at the latest.

JON L.
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The staff at this location are not only knowledgeable, but also possess an easy going professionalism that immediately puts customers at ease. Always a great experience. Jay

Brian L.
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Le client n'a pas laissé de commentaire.

EBBONY M.
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Le client n'a pas laissé de commentaire.

REGINA M.
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The customer service in this location was AMAZING. The truck was in great condition and drove like a dream.

STEVENTRACY R.
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Le client n'a pas laissé de commentaire.

Adam L.
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Le client n'a pas laissé de commentaire.

KEVIN W.
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Staff was helpful and friendly

Michael J.
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suits all my needs

Timothy H.
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Le client n'a pas laissé de commentaire.

Paul F.
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Le client n'a pas laissé de commentaire.

Stephen C.
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Le client n'a pas laissé de commentaire.

Bruno D.
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The team at Main Road is fantastic!!

PATRICK M.
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Le client n'a pas laissé de commentaire.

James G.
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Excellent

BRAD E.
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The truck and dolly were fine. The blankets I rented were full of dirt and sand. I didn't end up using them because I was afraid they would scratch my furniture. Interesting, since I was told if I didn't return them clean, I'd be charged a cleaning fee - apparently that didn't apply to the previous renter, or it did and they just weren't cleaned. Also, I was told I could not leave our vehicle at the facility, yet the manager let a friend leave their vehicle at the facility. It was very convenient having to leave and have someone drop me off to get the truck, after I was already there. I have rented trucks from other facilities in the past and haven't had a bad experience. I won't use the Main Road location again.

Nicholas S.
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Le client n'a pas laissé de commentaire.

Jonathan T.
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Online chat was not as responsive as I would have liked, knowing we were in the lot trying to get checked in. We were not notified that they completed our authorization until I asked for an update after waiting a while.

Freddie B.
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Le client n'a pas laissé de commentaire.

Genevieve S.
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No complaints, no improvement, best experience was easy and very accommodating for my short notice! Thanks to the ladies, very professional!

Freddie B.
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Le client n'a pas laissé de commentaire.

Sundee H.
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Le client n'a pas laissé de commentaire.

dewitt R.
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Very busy Monday AM pick up but the girls were able to process me and get me out in about 30-40 minutes. Still upset that my preferred location did not have my reserved equipment. This change caused an hour delay in my trip.

Colleen D.
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Le client n'a pas laissé de commentaire.

Clarence B.
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Le client n'a pas laissé de commentaire.

Mark L.
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12' trailer is too heavy to lift onto hitch, it should have a crank

Paul F.
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Le client n'a pas laissé de commentaire.

John W.
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Replacement of one person that works there. She tried everything in her power to denied to to rent a trailer. Not knowing that I rented trailers from them just two days earlier. I rents from U haul all the time

Jeffrey D.
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Le client n'a pas laissé de commentaire.

Jay W.
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Le client n'a pas laissé de commentaire.

Paul F.
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Le client n'a pas laissé de commentaire.

Edward E.
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Nothing at all, this location, and staff, were top notch! Best U-Haul experience I've ever had!

Jimmy P.
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Great service every time I go there

Isadore W.
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NA

Jimmy P.
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These people are so nice

Paul F.
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Customer service is excellent, very helpful.

Billy S.
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Excellent 5 star customer service

Vaughn B.
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Best Uhaul experience ever! Clean truck, furniture pads loaded before my arrival. Smooth transaction. Great CSR's at the counter. Helpful and friendly. Boxes and moving supplies at good prices. I'll be back for all my moving needs!

Vaughn B.
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Tracy and Ashley are top notch! They go above and beyond. Clean facility and truck. Great experience all the way around!

ANNA B.
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Le client n'a pas laissé de commentaire.

Robin L.
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Thank you for all your help.

Paul F.
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Le client n'a pas laissé de commentaire.

Ellen W.
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I am sure everyone has a bad day now and then. We did not receive the best reception from the personnel there but friendliness did improve as time went on. Overall, U-Haul cold have made this less stressful if someone has explained that I needed to check the equipment in while on site. I couldn't get my cell p hone to cooperate to do the check in while there so I actually had to make a trip back the next day to make sure it got done correctly. The employees told me when I arrived that they had taken care of it, but, there was no way for me to know that without traveling the 30 minutes there.

HUGH M.
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Le client n'a pas laissé de commentaire.

Vincent W.
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Le client n'a pas laissé de commentaire.

Shawn M.
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Le client n'a pas laissé de commentaire.

Scott E.
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Le client n'a pas laissé de commentaire.

JOSEPH B.
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Quick in and out and reasonable prices.

RICKY S.
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Excellent in every respect.

Nakia J.
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Le client n'a pas laissé de commentaire.

ROBERT S.
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Very professional

Paul F.
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Le client n'a pas laissé de commentaire.

Dean R.
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The vehicle I rented had deteriorated wiper blades, and the overdrive made a noticable drivetrain jump when coming to a stop. However, the staff was very friendly and apologetic for my experience with that vehicle.

Richard S.
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Personnel were a bit officious. When asked if the 4x8 were too small for my job, could I swap it out for a 5x8, they said "no". "You have a one-way, once you sign it out, you have to take that one to Columbia.". Actually, I have swapped trailers in the past.

Ricky S.
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Excellent customer service.

JANE B.
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The woman was lazy and rude. I didn't appreciate being Honeyed to death. I would ever recommend this place. They are closed on Sunday. I had to wait an extra day to return the trailer.

Joseph S.
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This time, I picked up and returned to this location. The staff, Tracy I believe was her name, was very friendly and helpful. We went over everything and she got me hooked up quickly. She was an all-star!

Michael B.
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All good but I wish they had asked me if I wanted CDW coverage - they did not ask but just charged me.... I did not need that and it cost me $10 when my own insurance covers the same. That is why I rated 4 and not 5.

Trudy Z.
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I felt the ladies at the office were snippy, and the truck's sliding back door took two people to close which was not explain to us when we picked up the truck. Something is also wrong when it takes a $20 gas refill to drive 34 miles.

Robert F.
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great. and happy people

ERIC G.
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Quick and easy. Thumbs up from me.

Arthur H.
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All was great. Good customer service.

Michael M.
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Le client n'a pas laissé de commentaire.

Evelyn K.
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Le client n'a pas laissé de commentaire.

Andrew R.
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I was charged for fuel that I shouldn't have been. I have contacted the location via email and will hopefully receive a refund for the additional charges

Kiley S.
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Le client n'a pas laissé de commentaire.

Mary Ann O. | Réservation |
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The staff of this storage facility are professional, friendly and helpful! The unit I have is clean and the entire facility is clean and meets my needs perfectly!

KAREN G. | Réservation |
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This is THE storage place to use in Summerville. Ginger and her staff were very accommodating and worked hard to make sure everything was in place prior to my arrival from Montana. Five Stars!!!!

Missy R. | Réservation |
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Very attentive to what our needs were and very friendly. Great customer service with a smile. They even checked on us when we were unloading our things.

Cherita T. | Réservation |
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Ginger was phenomenal, the process was quick and easy.

HEATHER H. | Expérience générale |
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Great Customer Service! Great storage facility!

JOSEPH K. | Expérience générale |
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This facility was professionally run and well maintained. The staff was always very friendly and available. I would highly recommend this storage facility.

ED F. | Expérience générale |
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Great Experience!

AMY H. | Expérience générale |
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The staff was always friendly and helpful, they went above and beyond my expectations, I will miss coming in and seeing their smiling faces. Nothing but great things to say! Thank you.

MILTON S. | Expérience générale |
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We have had a storage here for some time and always been happy with the facility and service

SHANEQUA M. | Expérience générale |
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Apparently there was a flood and I had an outside unit. All of my furniture was destroyed due to mold. My unit was also full of mice dropping.

PATRICK E. | Expérience générale |
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Everything seemed nice enough and the staff is friendly, but finding rat droppings all over our furniture is a deal breaker. Had to move out.

BRUNO D. | Expérience générale |
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Ginger and Tracy were extremely helpful and courteous. I will definitely recommend this facility!!

ANDREW C. | Premières impressions |
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Staff was extremely friendly. Took me to the parking spot before I signed the contract to make sure I was happy with it. 10/10 would use Main Road Storage Summerville again.

STEPHANIE H. | Premières impressions |
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Sheri`s customer service has been outstanding.

Non reviews have been submitted for this location.

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