Évaluations des clients Main St Marathon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Main St Marathon

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Amanda J. le

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We left the truck way cleaner than we got it. It had lots of dirt in the back and we only used it to move a sofa. The door also hardly closed on the passenger side, and for some reason my reservation was cancelled.

Eric R. le

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Greet people nicely and not with a attitude or don't really care

Anurag N. le

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Le client n'a pas laissé de commentaire.

Tanieka L M. le

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Le client n'a pas laissé de commentaire.

IDA A. le

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Le client n'a pas laissé de commentaire.

Alan C. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Le client n'a pas laissé de commentaire.

Florence S. le

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Le client n'a pas laissé de commentaire.

KEVIN C. L. le

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Had I known I had more time I would have filled up the truck. The location was very obscure. The website didn't work in order to get mu verification code. Had to call. The person that answered my call did help me but seemed to lack some knowledge. But he did get my return complete. He said he wanted pictures and was going to send an email as to where to send them , but I never got the email

Austin A. le

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Left the facility with the representative giving me the middle finger and saying “fuck you” over and over again to me. I will never come back here or ever refer anyone to come here. Not sure how this guy is still in business.

Brittney H. le

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Le client n'a pas laissé de commentaire.

Gina S. le

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Everyone I worked with was very nice and helpful. I asked about the mileage, but if I hadn't asked or looked closely, I would have been surprised at how much mileage added to the overall cost. I would suggest making sure the customer knows up front so that they won't be surprised. Great overall experience!

Eric B. le

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Just listening to the customer and better customer service as a representative of UHAUL.

Joseph C. le

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Le client n'a pas laissé de commentaire.

Ashley T. le

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The truck was a little dirty. There was cheese on the floor.

Kali J. le

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When I went to pick up my rental truck, it was at the location but the person at the desk said he didn’t have my name in the system, and that the truck that Uhaul had promised me was reserved for someone else. This led to a back and forth exchange on the phone for an hour before I was eventually allowed to have the truck. This was a terrible experience that was not the location’s fault, but instead was Uhaul not being careful with their system. Turns out they had set my pickup time as my return time, which caused lots of problems at the pickup location. I was lucky to even get a truck, through no fault of my own, as I had checked and double checked my reservation.

Rhondalee R. le

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Had the worst experience at this location. Yes I did arrive early by 1 1/5 hours. The other locations I have rented from did not have a problem with it. The guy said that it wasn't there yet and I could wait about 15-30 mins for it to be there. We left and came back with 45 mins left until reservation time. The same truck that was there when we got there was there. We watched him go out to the truck, get in, get out and go into building. He comes out a little bit later and he takes an appliance dolly, a regular dolly and furniture pads out of the back and take them to in front of the building. It is now 30 mins prior to my reservation and the no other truck has arrived. We go In and ask if it is here and he said give him a few minutes he needs to take care of his customers. When the line was gone he ask for me to come up to counter. Looks up information and then says he needs to help the next customer. Now there was a line of people who apparently were more important then me. I Made a comment about that it seems all these customers are more important then me and that we had already been waiting this time for 20 minutes. He yelled at my mom that it was our fault for coming early. I then said that you know that I get a survey after this and right now it doesn't look favorable. Customers laughed. At 12:29 (my reservation was for 1230) he finally decided to assist me. Now I had done the Express check in so he had all the information about my reservation, yet he still asked me for everything. We paid the balance and he walked out and put the furniture pads on the appliance dolly handed the dolly to me and said it wasn't his job to load it. It was also the same truck that was there when first arrived at the location 1 1/5 hours early. When we went back in and asked for his name he said he didn't have one. Me and my family will never go back to that location, even for gas. We also know a good portion of that town and have passed on the word. And with the amount of customers that were in the building when he said it was our fault for coming early. Doesn't look well for him.

Curtis G. le

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Le client n'a pas laissé de commentaire.

tom B. le

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Le client n'a pas laissé de commentaire.

Manilath J. le

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I had to wait almost an hour for my truck. The previous customer did not drop off the vehicle on time. The owner was not apologetic at all. Did not offer any remedy. I had to ask him to call the customer to ask when they would drop it off. I’m very unsatisfied with my service. I should not been able to book so close in time if the truck was not available.

Linda M. le

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I requested furniture pads which they did not have.

jennifer C. le

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Le client n'a pas laissé de commentaire.

Wanda K. le

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Le client n'a pas laissé de commentaire.

Jose R. le

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Have more uhaul employees in the marathon gas station. I was first in line only to wait 45 minutes so the employee can take care of other customers as well as for myself . Never again.

Aditya K. le

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Le client n'a pas laissé de commentaire.

danita S. le

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Have better control of that is possible of what type of vehicles and equipment are being rented the carry the U-Haul name..I am not going to totally downgrade a location, this Could have been just a bad vehicle, and maybe they have better items to offer. It is not good that my family member is the person who noticed that the exhaust pipe was missing, and he was told to make sure he takes a picture of it to make sure that we are in charged for it! Really? Not to mention they had no idea that one of the fuel caps was missing..That signifies bad upkeep and failure to monitor your products.

Shaun J. le

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Le client n'a pas laissé de commentaire.

Keith S. le

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First off thank you for being able to accommodate my need for a truck this past weekend. The pick up location was amended by John (phone call representative). The only thing that needs improving is John’s training on the mileage adjustment for picking up from the new location. John was a great representative lacks the information. I had to contact U-Haul when I arrived home to discuss the mileage. Had he been aware of this I would not have had to stress about this. Maya was literate to correct my concerns without issue.

zhongling W. le

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Le client n'a pas laissé de commentaire.

Rosa D. le

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Le client n'a pas laissé de commentaire.

PETER B. le

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Great customer service at this location. I like how there are little claim stickers on the vehicle from previous situations. U-Haul is very understanding that I was not able to pick up the truck at noon like I thought. I finally showed up at 2:30.

marlana J. le

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Le client n'a pas laissé de commentaire.