Évaluations des clients Main Street Service & Sales
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Main Street Service & Sales
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wally e. le
always great service, love the attitudes from the dealers.
CELIA F. le
Mick was very helpful & courteous. He went the extra mile to insure the size truck I wanted would be available at his location so I would not have to drive to another location to pick it up on moving day.
CHARLES R. le
They are close and have been there a long time. They are quick and efficient. Nice people.
allan k. le
I believe I was over charged on the CDW and for the amount of days I was charged for, and also the fuel charge, I got with half full and brought back with 1/2 full but still charged. won't be back.
MICHAEL H. le
Good service, ready when ordered and friendly staff members...
JENNIFER B. le
Appreciated their assistance in getting acquainted with the hitch and how to hook it up and take it off.
Valerie B. le
Excellent service as always
amanda t. le
These guys were great! Perfect customer service... I give them a big thumbs up! Honestly. They were happy, outgoing, very helpful, and they had a wonderful sense of humor.. ??
toamalama m. le
Very friendly
JOHN S. le
Great service!
Justin C. le
This facility was helpful and had a quick check out process. My only gripe with the process is on the uhaul corporate side. I received my call the day before informing that the original facility was not going to have both truck and auto tow trailer so they switched me to another location. That process was fine and I appreciate not going to the location the day of and not having what I reserved. What I really hated was getting 10 calls from multiple uhaul locations asking if I was still planning to pick up my reservation, even several nasty voicemails about how these trucks are in high demand and if I'm not going to keep my reservation that I need to call and cancel so they can get these trucks to people who need them. These calls persisted even two days past returning the truck and trailer that I had reserved for 4 days and returned on day 3. Please fix your system to track the changes your employees make.
Travis L. le
I drive past other uhaul locations to go to this one
Noelia G. le
We had our truck break down 3 hrs into our drive we were stranded on the freeway I call road side assistence 15 min nobody answered so I call 911 they send cops to check on our well being the 911 dispacher transfers me to a dealer that was 14 min away from where we were stock I get a guy on the phone that sounds like he's drunk he wants equiment # and contract # which is fine but when he asked me fot the road side assistent# I lost it becuse thats something he should have I even told him I had a 4yr old in the back seat craying so I hong up on him he sends me a nasty txt message where he tells me he's been up all night towing cars that he's not just sitting in his dealer and that if I wanted I could reach him after 10am it's only 7 am?? I fanally get somebody from roadside assistence they send somebody over 3 1/2 hrs later were on our way the truck overheats off and on all the way to our destination we get there and were 3 hrs behind our schedule we finish unloading were late to turn in the truck in the hemet location so I call uhaul and explain that beacuse the truck broke we can't turn it before they close and the lady tells me to at least to bring the trailer I tell her that my the ramp of the truck is down and my other vehicule can't haul the trailer anyway I tell her I have no family in hemet or anywhere to leave that truck and trailer that I have to take it to san marcos which is 1 :30 south she tells me that the'll be extracharges for the extramiles so I tell her is she was expecting our familly to sleep in the uhaul till next morning to turn in the truck at that location or maybe pay a hotel room all of which again would not had happened if the truck had not broke down anyway, we drove the truck to san marcos ca the next day we got a call asking what time we were going to bring the truck in I spoke to the guy in charge his name is Raymond he told me not to worry about it that he was going to charge me what I had sign up for that was the only positive experiance
dale h. le
Knowledgeable and courteous employees. Would use again and recommend to others.
david h. le
The guys in Layton are great. I have been doing business with them for 25 years. ALWAYS great friendly service.
Courtney S. le
On the morning of my move, I had to go to two different Uhaul locations to pick up the truck and the car dolly. I understand not being able to get my preferred location, but to make me go to two different locations in the middle of a stressful move across states was unprofessional. I was not happy and won't be using Uhaul again.
derek s. le
I was honestly Wow’d! by the two guys working at the location. Best I’ve EVER rented from. One of the two best customer service experiences in the past year or two for any kind of business ( and I travel all over the US weekly). You are so lucky to have them! Thank you!!!
leslie t. le
They were great, again.
Frank D. le
This location is by far the best managed location I have ever been too.
Mike S. le
Everything went smoothly. Folks there were very helpful and considerate.
Tamara S. le
They had the equipment ready when we got there
doreen a. le
No improvements needed! Totally awesome store & personnel treat their customers with respect & understanding!
doreen a. le
They are the best & so accommodating!! I won’t go anywhere else!
keith A. le
Excellent Customer Service!
Caleb P. le
The person on shift when I picked up the Uhaul was rude. I know he was at the end of a long shift, but it made me uncomfortable. There were enough random unmarked scrapes on the rented truck that I was nervous the whole time about whether I would be charged for preexisting damages. The person on shift when I dropped the keys back off was really nice though!
Sherry A. le
Great customer service! Thank you!
jared s. le
No improvement necessary. Both Kevin and Nick have it working. Service second to none, smooth, fast Transactions every time I need a truck or trailer. Thanks.
Jon M. le
Quick, easy, and friendly. Easy to get in and out of the lot. Saw me pulling in and was already disconnecting the trailer before I had the truck in park. Absolutely no complaints. I've rented here a couple times over the years and will definitely come here any time they have what I need when I need it.
carolyn f. le
Worked great!
Keith D. le
Great experience. I would rent from them again
Marshall R. le
Best location. Have used twice now and both times have had a great experience. They are so helpful and friendly. Both times they found equipment that was hard to find.
Rodney H. le
As usual customer service is the reason I keep going back instead of the large one down the street in Sunset with lack of customer service
sharron p. le
Everything was ready to go at the scheduled time. Quick vehicle check out and check in. Owners were great to work with. Great service!
Derek S. le
The workers here were friendly and helpful with loading our car onto the trailer. We were annoyed that the original location we chose (Logan, UT which is over an hour away) ran out of trailers. We had to drive out of our way and were not given the $50 that is promised to us on the Uhaul website for if the location you select does not have the right equipment.
Paul H. le
They let me get the truck a day earlier with the same numbers of days before returning it, which was a huge benefit as my situation changed just a bit at the last minute.
Genevieve H. le
The young man that helped me was very nice and respectful.
Regina L. le
Best service and speed of everything in all of my times using uhaul..Staff were friendly, personable and professional. Smooth, ready and very quick in their processes. Very impressed. Will use this location for all my future uhaul needs.
Riley M. le
Better then the other location I went to, the guy there was super friendly and even returned my uhaul a little after close :)
Brad B. le
When asking about an additional day for rental have the location offer suggestions not just saying no and be put out by the question.
Noah S. le
N/A. Service was perfect.
Juanita C. le
These guys go above and beyond!they are great!
john n. le
Don't fix what isn't broken. Everything was great! Called them and reserved the Truck 2 days in advance. We got there and picked it up with out any problems. Used the truck for a few hours and brought it back. Gave them the Key and we were done!
david v. le
Nothing you maid my son laughter and gave us extra time ..Thank you .
Bridgette S. le
Customer service at the rental site was excellent. I would definitely rent from this location again.
Trevor F. le
A part where most of the trucks are kept is just a dirt lot that can get really muddy when it rains. I would consider paving the whole thing.
fernanda p. le
So many add on fees from the quotes online and on the phone or printed prices on signs & advertisement on vehicle
rick m. le
Very happy with everthing, we will use again.
Kurtis W. le
I liked that they hooked up the trailer for me. It was simple and effortless, and I like things easy!
jim s. le
Positive experience and will recommend to others.
Annette L. le
Made it so easy.
megan m. le
Very friendly staff.
william m. le
None