Customer Reviews for Mainstreet Consignment
(Concessionnaire U-Haul dans le voisinage)

337 évaluations

4506 Main St   Vancouver, WA 98663

(360) 693-0425

Heures d'ouverture de l'établissement

  • Lun au sam : 10h30 am à 5h pm
  • Dim : 11h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(360) 693-0425

4506 Main St
Vancouver, WA 98663

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 10h30 am à 5h pm
  • Dim : 11h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
5

Absolutely the best rental experience with U-Haul. Great location, the guy was helpful and I came prepared. The motorcycle trailers are awesome. See you next time.

Christopher S. 
Évaluation :
5

Main Street consignment helps with all your needs for your move.

William D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary J. 
Évaluation :
2

Just a little hole in the wall type agency, but the service was friendly, and efficient. The agent had to call someone to find out why the van could not be rented (not available) according to the website - even though yhe agent said it was not taken or reserved for the next three days. That is a Uhaul problem, and not the agents fault. You need to fix that because I was shunted over to a different vehicle due to that problem. Why does the website say a van is not available when it is sitting there unrented for the next three days ? The physical location worked ok, but with less amenities than typical of Uhaul. Friendly service made it better than it might have been otherwise.

ROCK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEI-WEI W. 
Évaluation :
5

Parking area is difficult to get into and very small.

Aubrie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAIL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDALL G. 
Évaluation :
3

Windshield wipers need to be replaced!!

joseph M. 
Évaluation :
5

Let customers know ahead of time that this location does not open until 10:30 a.m. . Thankfully I remembered my cellphone and was able to do a remote return. That was a very easy, painless process by the way! However, a warning would have been nice. Still happy with the service U-haul provides.

David A. 
Évaluation :
4

Better alignment between customer service reps and specific locations. I was supposed to pick up a truck from another location but the truck was not available. I was told that I would receive a 50 $credit for the inconvenience but the local vendor knew nothing about that.

Sam B. 
Évaluation :
5

online check-in FUCKING SUCKS. I'm never using that again.

nathaniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA W. 
Évaluation :
3

have more packing supplies

TODD NATHAN G. 
Évaluation :
3

The location was fine. The attendant didn't wear a mask. I have no idea whether or not the u-haul I used was even cleaned before my renting it. The truck itself was fine. It seemed a bit on the newer side although the cabin smelled a bit oily and gritty.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deresu G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALIE L. 
Évaluation :
1

The rental truck was old and had over 172 000 miles and never should have been rented out to go long haul. The springs on the right rear wheel gave out in the middle of the trip and so the right rear tire was riding on the wheel well. The van was bouncing up and down as a result and I was being shaken severely during the trip. Tried to call roadside assistance, but was on hold for a long time and eventually gave up. Drove significantly below the speed limit as the truck was leaning far to the right and was concerned about it tipping over. After finally reaching the destination the engine light was on. Called roadside assistance and someone came out to fix it. They put 4 quarts of oil in it, but the check engine light did not go off. This was a horrible experience that was dangerous as the truck was leaning so bad it was difficult to keep it in the lane. I was physically drained and emotionally spent from driving it. Because of the extreme bouncing, many of our belongings were damaged. This truck should never have been on the road. It was a horrible experience.

KERWYN S. 
Évaluation :
5

Everything went very well. Excellent service!

paula E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Make the process easier when there is a different driver from the person who rented the truck. I wanted my son in law to drive and he had to provide his information but also info about my daughter/his wife that wasn't even relevant because she wasn't there or even going to be driving.

trisha J. 
Évaluation :
1

the dirty truck was very old and not equipped to go across state lines and over mountain passes. The truck was filled with cigarette butts and smelled awful.

KATHLEEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNA M. 
Évaluation :
1

The guy was rude. Wanted us to park the trailer in a spot that was only a couple inches bigger than the trailer. Then said he was going to charge us 70 $for footprints in the trailer. We thankfully had babywipes and wiped it all out AGAIN. It was pouring down rain.

Heather F. 
Évaluation :
5

Have ball mounts available and also different packing materials (mattress boxes and covers).

KEVIN C. 
Évaluation :
5

your website experience sucks big time

ARTEM M. 
Évaluation :
5

Clarity on whether parking a personal vehicle on premises is allowed during the rental period

Alaina R. 
Évaluation :
4

Well everything was ready for me the gentleman I believe his name was Kevin was very professional when I called very helpful so I'd say to the next customer it's a convenient place to go with no hassles

RUTH G. 
Évaluation :
3

1. The customer before us took the key with them so we had to wait 45+ minutes 2. Gas was not as full as manager reported so we got charged 10 $when we dropped it off fuller than when we picked it up. We were so tired of waiting that we just jumped in and left vs. pointing it out. Manager should have done better at recording upon drop off!

Kristine S. 
Évaluation :
1

Truck was dirty inside. Agent said” I'll clean any thing you want. I feel the truck should have been cleaned before I rented.

James G. 
Évaluation :
3

We tried to do mobile pickup of a van in North Portland. When we got there, we went through the whole pickup process, but the key for the van wasn't in the lockbox. I then waited for probably 15 minutes on the phone to speak with customer service. Once I was able to speak to someone, she let us know that there were no other vans available at that location, but got us set up with a different van in Vancouver. The pickup process went smoothly once we were in Vancouver, but it was frustrating to try to get a van closer to our house and have the keys to it just not be there. Drop off after we used the van was easy and straightforward.

Rebecca C. 
Évaluation :
5

Smooth, easy and accommodating. Very positive experience

CHRISTIAN LYNN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRIN S. 
Évaluation :
3

I'd provide more helpful feedback if you didn't post it publicly automatically.

Kenji N. 
Évaluation :
5

Nice people worked hard for me on Sunday.

Michael S. 
Évaluation :
5

Inside of windshield not clean

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Keep up the great work!

Robert G. 
Évaluation :
1

Make sure the person knows what he's talking about and be more up to date on Custer satisfaction. Also have a clean truck ready not a filthy one so I can't see any damages to report.

Mark U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnathan G. 
Évaluation :
5

Great staff at this consignment shop/uhaul location. Very personal and attentive since it's a small operation! Lovely people

amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Justine C. 
Évaluation :
4

S.O.

GARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory A. 
Évaluation :
5

Friendly people. Easy to deal with.

Greg F. 
Évaluation :
5

The rental location was great. However the van had a very very strong cigarette smell. Most likely the customer prior smoked a lot in the van. It was quite strong.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judatha K. 
Évaluation :
1

This place will not only try to rip you off but commits fraud. Went to pick up a prepaid dolly and the guy tried to charge us again saying the payment did not go thru. Showed him it had and the account had been debited. Rented us a dolly with a broken strap so we were stuck waiting on roadside assistance. Delayed the long trip by 5 hrs. A day after we returned the dolly the location tried to recharge the card, luckily we got an alert from the bank and were able to stop the transaction. Please avoid at all costs.

Danyelle W. 
Évaluation :
4

The lot is hard to get in and out of

James M. 
Évaluation :
5

Nothing to improve. Bill was very efficient and handled the transaction very pleasantly even when it was a last minute need on my part.

Michael G. 
Évaluation :
3

Over all it's a good location.

Adam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin H. 
Évaluation :
5

Bill was great and very helpful. This is now my new spot for Uhaul!

Philip H. 
Évaluation :
1

The owner tried to RIP us off after we returned the truck the same day we rented it; he demanded 260 $after I paid in full!! Go anywhere but here!! SUCKS!!!

Christy N. 
Évaluation :
5

the transaction was smooth and efficient . thanks

sandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
3

Maybe it is just the way the van is, but I gave rented it twice and come to learn that the passenger rear sliding door can be difficult to close all the way. You really have to slam it.

Zachary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Good experience, fast & efficient

Herman C. 
Évaluation :
1

The owner lied to me and he told me he's not gonna charge me those extra stuff and when I return the box truck he charged me a price I don't like it the worst U-Haul ever I rent a lot of vehicles before from your house and they were really nice and I understand and work with you this people they don't like to work with people they are assholes I will never rent from there again and I will never send anybody there they are liars

BALACEANU R. 
Évaluation :
5

The staff was professional and extremely helpful. The staff was knowledgeable and experienced working with u haul moving. I would highly recommend this location.

Vickie T. 
Évaluation :
1

Was given inaccurate info and ended up being overcharged because of it. Nothing could be done by either office and because of it I'm out an extra 60 $

Karter L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brett S. 
Évaluation :
3

No lift truck as I requested.

Darrin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william T. 
Évaluation :
4

This location was very helpful as they rescued me from a different location that was unable to provide the services they promised at the very last minute. Thank God this location was willing to stay open and save my skin. They were very accommodating.

eric S. 
Évaluation :
5

The folks managing this U-Haul location are very helpful and kind. They helped me trouble shoot my reservation and I super appreciate them. All of my problems were caused by the app/online reservation process It is very unclear how to obtain the code to the key lock box in the app/online. Thankfully these actual humans were there to sort things out.

matt J. 
Évaluation :
3

Everything worked out pretty well for me; however, there was only one very cordial and able employee (Kevin). I was lucky that I was the only customer at the time I needed help. When I came back, just a few hours later, folks were backed up. Kevin (?) was still handling the pressure, and really quite well. Prior to coming to that locale, I'd stopped at the Hwy.99 store, waited in line for 20 minutes, even with multiple employees, only to be told they did NOT have a 10-ft. truck like I needed. They said that they would oblige my request that they call down & reserve said unit at Kevin's Mainstreet Consignment location, but hadn't done so by the time I got there some 20 minutes later.

Rod S. 
Évaluation :
5

Kevin went out of his way to be accommodating and helpful. I was on a tight schedule with people waiting to help with the move. Your 24/7 app is cumbersome and it made the rental process very frustrating. I needed assistance and no one answers the phone or responds to chat. It's a horrible replacement for good customer service. Good thing Kevin was there or I would have gone elsewhere.

todd H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
5

Always a pleasurable experience at Main Street Consignment. Janice did an outstanding job! Keep up the good work!

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Fast easy transaction. Pleasurable U-Haul agent was flexible to our needs. Second U-Haul rental within one week or so, but from different states and locations. This rental was very smooth and I did not have to wait too long for assistance. Would use this location again.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
3

I am disabled and it was difficult to get around.

pamela R. 
Évaluation :
3

Provide access to trailer storage area from street address rather than driving around back through a gravel road and grassy storage area.

Jeffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benjamin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene G. 
Évaluation :
5

This is right around the corner from us. We never used til yesterday. They simply got it done quickly with no BS

mark S. 
Évaluation :
5

a couple things.. The interior front window was not cleaned well and made it hard to see out when driving into the sun. The rest was very clean. Also, the transmission seems to be slipping and should be serviced But as far as customer service... EXCELLENT!

Teresa L. 
Non les évaluations ont été soumises pour cet établissement.

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