The lady that assisted me with checking into the trailer was very sweet. However she never ended up checking me into the trailer causing some complications when returning the trailer. My only recommendation is to provide some training to properly check customers into their unit.Louis B.
Customer Reviews for Mainstreet Wholesale
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Jacksonville, FL 32254
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h30 am à 6h pm
- Mar au jeu : 7h30 am à 6h pm
- Ven : 8h am à 6h pm
- Sam : 7h30 am à 6h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ERIC D.
Le client n'a pas laissé de commentaire.matthew G.
Le client n'a pas laissé de commentaire.Abraham G.
The truck was so old and ran down it need to be retiredTammy F.
This location was not the issue, it was uhaul overall, my reservation was for one location and the truck were gone. they set me up with another location and again the trucks were gone. This was the last location available. 2,5 from my original reservation time, and 3 locations before I could finally get a truck.Kirk L.
I was overcharged for mt vehicle. They wanted to take more. I spent over 650 between a uhaul truck and storage for 1 day.Kyla C.
Nice and smooth process with pickupDerrick W.
Nothing--- l was pleased.David H.
Le client n'a pas laissé de commentaire.angela A.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.Kathleen P.
Order was done online with confirmation number. Mainstreet Wholesale could not figure this out had to call U Haul. U Haul needs to train there locations on procedures checking out customers. Will not use this location againKenneth M.
Le client n'a pas laissé de commentaire.melissa W.
Le client n'a pas laissé de commentaire.katrina W.
Le client n'a pas laissé de commentaire.Tamara M.
Had to check myself in worker never inspected equipment clearly.. had a blow out on car dolly sat on the side of the road for three hours with 3 children. Asked for a refund on the car dolly since it was a nightmare yet to receive anything backJordan L.
Le client n'a pas laissé de commentaire.Clareesa R.
The experience was very disappointing and disruptive to our move. If you're interested I would prefer discussing it in person, there's too much detail to include here. These are not petty complaints but major flaws and your booking and delivery system. I have used U-Haul beforewith good success, not this time. Merci.Eric F.
Le client n'a pas laissé de commentaire.David T.
The location was very clean and well kept and the gentleman who assisted me was very friendly but also didn't really seem to know what he was doing. I watched as he filled out the return form online and he was struggling to complete the task. Maybe some additional training for him? Other than that, it was also a good experience!Nicholas A.
Le client n'a pas laissé de commentaire.ramish B.
It was an old wholesale warehouse that wasn't maintained very well. One of the owners didnt know how to use the uhaul vendor website for my booking. I also wasnt provided appropriate paperwork. The truck we rented was filthly. We had to clean it before we packed because it was sticky gross and had a pair of old shoes that must have been underneath the seat for quite a few days as they had mold on them.Brianna E.
Le client n'a pas laissé de commentaire.carol J.
Great customer service. Pleasure working with.RICK G.
Ms. Marie was very nice and helpful. Her system did not respond for a while but she maintained her composure and continued to do her best to help me. I look forward to working with her again in the future.Sharleen C.
Le client n'a pas laissé de commentaire.Theresa H.
No improvement needed. I am constantly on a tight schedule, I was in and out and in a truck in no time. Exelent service! Thank you very much.Branko N.
They charge me for 120 miles where in I drive 20 miles also said I didn't return truck back until Monday at 2pm however I return the truck back the the same day by 6pm but was charged 214 dollars for the uhaul where in I was quoted for 35 miles for 80 dollars but only use 20 miles . poor customer serviceMICHAEL Y.
Great customer service with a smile! I will forever use thus location when I need a Uhaul truck. MerciLatoanya R.
Le client n'a pas laissé de commentaire.Kenzi Dale B.
Le client n'a pas laissé de commentaire.WILLIE W.
VERY NICE PERSONRichard P.
Le client n'a pas laissé de commentaire.Simon K.
It took me 1,5 hours to get the truck rented. This is a wholesale grocery store with one employee on Saturday and UHAUL is definitely secondary to that. Each time a person came to check out, the gentleman would leave me to handle them. He was a very nice older gentleman, but didn't know how to navigate through your UHAUL software. He actually had me do it for him. I didn't mind, it certainly sped up the process. There was a secondary verification error, that he didn't know how to clear and ended up calling someone for a tech assist. Once contact was made on the phone I was checked out in about 5 minutes. Perhaps this site should just rent via phone line? I know I had a schedule that was absolutely shot because of it. As for the truck, it was clean and ran well.Stephen L.
Le client n'a pas laissé de commentaire.DAWN S.
Le client n'a pas laissé de commentaire.Brian H.
customer app was filled out completely but when I arrived I had to resubmit ALL info. app was not working properly.Barry R.
Le client n'a pas laissé de commentaire.ALEXANDRA M.
Marie was exceptional. She accepted the truck after hours and was just great. The best. SidSidney C.
The customer service was excellent beyond beliefDarren W.
Nothing I think y'all have a great location. And very pleasant workers, and will send my friends others that looking to rent a u haul y'all is the best. Merci.VERNITA T.
Le client n'a pas laissé de commentaire.Jeri W.
Le client n'a pas laissé de commentaire.pavel G.
Le client n'a pas laissé de commentaire.Jeremy L.
Le client n'a pas laissé de commentaire.kimberly H.
Le client n'a pas laissé de commentaire.David W.
Very enjoyable experience, well except that today I'm so sore from my move. Everything about U-Haul could not have been betterSTEVEN J.