Customer Reviews for Mainway Service Center
(U-Haul Neighborhood Dealer)

333 évaluations

235 Washington St   Claremont, NH 03743
(Rt 11 & 103)

(603) 543-0565

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(603) 543-0565

235 Washington St
Claremont, NH 03743
(Rt 11 & 103)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Roger from main way auto in Claremont NH. Charged my card for someone else's use. They charged us $350. Because it came back as. 200+ miles So to the next customer. I recommend not going to mainway. They will use your card for someone else's rental they drive for free and u will pay for it.

robert merrill 
Évaluation :
4

Everything was just fine. Easy to find key drop off and a large enough lot to be able to safely park the truck without having to worry to much about other vehicles, definitely a huge plus if the person driving the truck is not too seasoned driving larger vehicles.

ANTHONY DEPERRIO 
Évaluation :
2

No lights on the parking lot, the handle that rolled the window up and down fell off the first day so I had to open my door at tolls. And once loaded, the front wheels off the truck leaned in at an alarming angle. Just happy the truck made it.

Samuel Guinan-Nyhart 
Évaluation :
5

Rien

Errol Letman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle Bates 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Burgess 
Évaluation :
5

Friendly, fast, reliable

Michel Guite 
Évaluation :
3

It's not the location that sucks it's that you took a 200 dollar supposed deposit and I was also charged 58 dollars by the garage so $258 total to rent a truck from 10:30 am to 3:30 pm an filled the gas tank which cost me another $60 dollars because I thought I was supposed to ? I need some money back asap

Michael Perkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin Kwedor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie Crelan 
Évaluation :
5

Roger was friendly and helpful. There was a line when I went to return the vehicle and Roger noted that I was waiting and asked if I would just like a call with the final cost. I agreed immediately and went on my way happy. He followed up with the invoice the next day. A very good experience overall.

Andrew Johnson 
Évaluation :
1

In addition to the extraordinarily poor service at the drop off, there is an unexplained uHaul charge to my account for $83. I would like an explanation of refund.

Joseph LaFlam 
Évaluation :
5

I prefer to use this location because the owner is an awesome guy

MATTHEW PETERSON 
Évaluation :
5

Roger is fantastic. Makes sure you're comfortable and that the side mirrors are adjusted for you before you drive off. The trucks are old (and 14' instead of true 15' - the main part of the bed is just shy of 12' long), but they are well-maintained and work great. Have used twice and will again.

Deane Somerville 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dee-ann bell 
Évaluation :
4

Picking up the vehicle with a mobile device sounds like a convenient option. I needed the van for a while and wanted to make sure I had enough time, especially since most places in my area are closed on the weekend. I reserved for one location, and when I arrived, I couldn't get to the pick up section online. When you reserve, the site doesn't say you have to download the app. But when you pick it up, that's really the only way to do it, which is a little more than 'have a mobile phone'. When I finally got the app downloaded in a low cell service area, it said I was in the wrong location. My reservation changed from 958 John Stark Highway in Newport, NH, to 235 Washington Street in Claremont, NH. Thankfully they're only five miles apart, but after 20 minutes struggling with the online access, I was running short on time and patience. I went to the second site and started the pick up process. Loading my information into the app took forever. This app is SLOW. The vehicle itself was great. Clean, roomy, etc. When I returned it, I ran into similar app issues. The app wouldn't bring up my location. I was sitting there for over 30 minutes waiting and the location was supposed to be closed. Luckily for me, there was an older gentleman there puttering around, and he took the keys, said don't worry, everything will be fine, you're all set. He was lovely. I don't know what I would have done if he hadn't been there. If you're going to market this as an easy way to pick up and drop off the vehicle, make sure the app works. It's horrible.

Vanessa Junkins 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan Moretti 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan Moretti 
Évaluation :
5

Roger is the best !!! 5 star Hometown down the road not so much. Improve: Give Roger more trucks !!!

dana Fletcher 
Évaluation :
5

The drop off process was much easier! We needed the truck for an extra day or so and he was very helpful to switch the reservation. He was very apologetic for the experience at the other place even though it didn't involve him. We will be going back to them for work on our personal vehicles. Both gentlemen were very helpful and nice to talk to.

Alyson Carpeno 
Évaluation :
4

Make ur online rental more user friendly and not require 2 or 3 phone numbers also explain why user need more information for online rental after you put in driver license bc ur on site to get uhaul and it ask for passport Home lease agreement Employer that uhaul can contact right then Or whatever the 4th thing was It's unreasonable to expect some to have or want to give that information out just to rent a truck for 10 hours that u have to pay almost a dollar a mile for plus rental fee

Robin ann Tarantino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phyllis gilbert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Salisbury 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Balderas 
Évaluation :
5

Great location with nice people. Renting was super easy and the UHaul was perfect.

Steven Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin Tutela 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie Carr 
Évaluation :
5

Roger is amazing and helpful and was great with communication!

Kristin Faria 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laurence Butterfield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn cannizzaro 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan Bashaw 
Évaluation :
1

Well, first of all, I came to pick up the truck and waited for 15 minutes after the agreed time and well, nobody came because the place was closed, so we had to talk to customer service, who gave us away not for long, but actually the lady who took care of us Because of the flame, he also behaved very badly, because that was my fault, because I had not looked closely at the application, that it was closed, when in reality the application was the one that gave me gives the option that and finally in the The receipt said that it had 3/8 of gasoline when in reality it only had 1/2 and for the last thing the cargo box was really filthy just like the collection office

Daniel Ayala Murillo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LouAnn Madrid 
Évaluation :
3

It was a bit of a drive (45 mins) wish a closer location accepted returns of vehicles.

Jacquelyn cone 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Keay 
Évaluation :
5

They were closed when I returned the truck so I didn’t interact with anyone at the store.

Dennis Murphy 
Évaluation :
2

Small dealer, but it usually has a few different sizes to choose from.

Rebecca Bugbee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Sawyer 
Évaluation :
3

Owner was very nice. Make picking up rental, via phone easier.

Barry Gulick 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly Neff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH SHIELDS 
Évaluation :
3

Make sure cabin is cleaner and doesn’t smell like an ashtray.

Samantha Markin 
Évaluation :
1

The location was perfectly fine, the only thing is this was not where I originally reserved my uhaul and had to drive 1 hour to get to this place

David Perez Maldonado Garz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Barry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonya Mastersen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Miranda Thibedau  
Évaluation :
5

Le client n'a pas laissé de commentaire.

golden shears 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Errol Letman 
Évaluation :
5

It's all good.

A Fritz Carlson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Zemlicka 
Évaluation :
5

It is all good. Roger is vary friendly and personable. Nice guy. Very easy to speak with. Thumbs up for his establishment. Best Regards, A. Fritz Carlson

AFritz Carlson 
Évaluation :
5

Roger the gentleman who owns the shop is kind, funny and a very hard worker. He's awesome

shawn cannizzaro 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ronald Whiting 
Évaluation :
4

U-Haul was nice and clean. Ran great. However, when picking it up I was given the wrong key to a different U-Haul. Did not notice this until a little ways down the road. Had to turn back to get correct key and U-Haul.

Matthew Blanchard 
Évaluation :
4

Roger was an awesome help with everything, but the physical location leaves a lot to be desired.

Richard Marriotti 
Évaluation :
2

I left more gas than I started with and you didn't reimburse me

Michael Nieters 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anthony Wojcik 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Lucas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike George 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDONMICHAEL WILCOX 
Évaluation :
5

Easy easy easy - very happy with the rental!

Jonathan Paquette 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jane Hayes 
Évaluation :
5

Have more equipment available....It is nearly impossible to reserve or even find the unit needed.locally..I had to add 40 miles to my expense and rent a truck when only a trailer was needed...

William Dame 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John Reed 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Uriah Wallace 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Montgomery 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dave Matthews 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia Pratt 
Évaluation :
1

Owner was not very personable. Seemed irritated most of the time. The business itself was SWELTERING hot, and dark. A creepy, nasty place.

Elizabeth Laymon 
Évaluation :
3

Was small, the older guy at the desk had trouble getting the registration completed. So we were there longer than we had hoped the truck we got was fine. Had a check engine light on those shortly end of the trip. But got your destinations no problem. The regional supervisor, Jeff, helped us out, and he was great!

Jeffrey T Reisert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Barthelette 
Évaluation :
5

Excellent service!

Wayne Croteau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tsz Ho Fu 
Évaluation :
5

Nothing. Roger at the Mainway Service Center was very helpful.

William Lienhard 
Évaluation :
5

Help with loading and unloading 😀

james MOSER 
Évaluation :
2

We were very upset we had to move with a giant truck when we rented a 15' one. It was nearly impossible to drive to our location because it was so windy and mountainous. At the end of the day a 15' truck should've been secured for us as promised when booked.

Hunter Knox 
Évaluation :
4

Le client n'a pas laissé de commentaire.

micheal friend 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Fletcher 
Évaluation :
4

The customer service and friendliness was outstanding. I thoroughly enjoyed doing business here.

david peterman 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eric Wilson 
Évaluation :
5

great servtce

Andy Hofmann 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KAMILLA LANGLOIS 
Évaluation :
5

Regarding Website, when I reserved on line I was not clear where to resevee for over 24 hours?

Peter Jones 
Évaluation :
3

I needed a trailer but none available for a 50 mile radius. Van that I rented was costly to me.

PHILIP LESSER 
Évaluation :
4

Make it easier to access online checkout.

HANK A CLARK 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendell Shepard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Dansereau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan Kenney 
Évaluation :
5

Roger A+

Dana Fletcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Nelson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd Girard 
Évaluation :
5

Roger was great, helpful and a pleasure to deal with!

Donald Nelinson 
Évaluation :
3

Make the check out process better.. Make the mobile version user-friendly. What a nightmare. Overall okay though..

Jennifer Caouette 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew Collins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED MOODY 
Évaluation :
5

Nothing to improve here. Location was closed when I arrived. Key drop off spot well marked. Easy spot drop off for 26' truck

Michele Roy 
Évaluation :
5

The gentleman at the desk was wonderfully helpful- made the whole moving experience so much more pleasant.

brenna corrigan 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sultana Khan 
Évaluation :
5

Mainway provided excellent service

Becky Vittum 
Non les évaluations ont été soumises pour cet établissement.

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