Customer Reviews for Mais Market N 11th St
(U-Haul Neighborhood Dealer)

Évaluation :

4

Getting the UHaul overall was exhaustive. Booking online was very imperfect as we move from one location to another who says they cannot see our reservation. The charge was on a high side as I was charged for two hours just because of system imperfections while trying to check out. This made the final check out a little over an hour while I actually returned the car under one hour.

Évaluation :

3

The location is a grocery store. We did not have equipment in truck that was reserved so they could not fix problem. Had to go to 1930 Fletcher Avenue 6 miles away to fix problem. The inventory #s on equipment did not match what is in computer so they were extremely disgruntled and did not want to give us anything. Over 1 & 1/2 hours later finally got a dollies. Link i was sent in text message to approve equipment did not match truck we received. I called support number and they would NOT help me at all. I finally just gave up and packed and moved with equipment we had, luckily we got to destination and unpacked with no problems. Movers hired were wonderful. When we returned truck equipment didn't match computer again and they acted as if it was my fault. I was NOT going to waste hours of my time, so I left equipment with them in better condition then we received and told him it was his problem.

Évaluation :

3

Dropping the truck off at a remote parking lot, with no office or personnel is a brilliant business plan plan.

Évaluation :

1

It's a grocery store and none of the employees know how to work any of the Uhaul side of the business. They charged me rates that were not in line with what the online reservation said, and when I dropped off the truck and tried to get a printed receipt, they claimed that they didn't know how to do this. I was worried that I would be improperly charged and wanted to make sure that I wasn't. Nobody could help me. Hours later, I got an emailed receipt that showed that I was, in fact, improperly charged. This is an ongoing problem with Uhaul. Unless the place is specifically designed around running a Uhaul business, the service will suffer. If the service is run out of a grocery store called Meat & Beer, it will probably be terrible... and it was.

Évaluation :

1

I returned it at 7:30 the same day I rented it. You charged me for an extra day. I have pictures of when I returned it and I have a receipt for the gas. Please refund the unwarranted extra charges!!!

Évaluation :

2

Actually put the key in the pick up lockbox

Évaluation :

5

This site could use a little more selection in trucks. The great thing about this site is it is out of a grocery store so there is lots of parking, and it is easy to get in and out with trucks and literally a block from a hiway.

Évaluation :

1

Better customer service. Drop off and pick up locations have staff that know what is going on.

Évaluation :

2

Mais Market staff was lovely. U-Haul however, had no idea what was going on. Failed, again, to deliver the equipment and then tried to blame the moving company that was hired to help us. We had to wait for a district manager to come and then go get the equipment out of storage and come back, which took up most of the time that we had the movers booked for, who had already started loading the other (wrong) equipment by the time I figured out that it wasn't the right truck.

Évaluation :

2

Make sure the rental is billed to correct person. My daughter's credit card was used to pay instead of mine. The gal didn't ask me for my credit card, said my daughter's card was charged instead. Was not happy about that. The truck was fine. Not an ideal place to pu a truck.

Évaluation :

2

Got charged an extra $50 and was not told why.

Évaluation :

2

When I dropped off the truck, they said that there wasn't anyone there who could check the truck in and suggested I drive about 7 miles across town to another location. I told them that this location was where I specified the truck to be dropped off. I left the key and the truck with them and wasn't sure it would be received properly so I called Uhaul customer service to let you know that I had dropped off the truck. Really crappy drop-off location. I'd think about removing them as one of your locations.

Évaluation :

2

Mileage was 102 000 miles low…. No dolly that was suppose to be there… the people at the location weren't helpful truck was back 24 hours early haven't had anyone contact me on any of these things and I'm still waiting…. Yes I have talked to uhaul customer service and waiting to here back

Évaluation :

1

Where do i start.......First of all i had to click a link for the app before i left in the vehicle which was fine because the truck was so dirty and it had me take a picture and than the mileage was wrong so again it had me take a picture. I used the truck 3 and a half hours and i drove 13 miles. They charged me for 69 dam miles and charged my card twice. Once for $40 and again for $80. I have called them and went back to the location and still nobody has helped me! Horrible horrible horrible business!

Évaluation :

5

N/a

Évaluation :

2

This also took 45 minutes to return. Tried to return online and the man helping me couldn't get the app to work on his android phone either. Finally another employee with an iPhone had me log in on the app and they checked me out. This was not a good experience and I'm planning on renting trucks in the future but will look for another company next time.

Évaluation :

1

I returned my rental the same day at 3 oclock. It is now the 28th and just being checked in. I had to call customer service when I returned it so it can be notated that I did. Customer Service called me about the uhaul 3 days later which is ridiculous via they should have called the drop off location.

Évaluation :

1

Rude employee hung up on me. I was charged for 2 days even though I had the truck 1 day. I will never use this business for anything again!

Évaluation :

1

People need training