Customer Reviews for Make It Happen Auto Sales & Repair Inc
(Concessionnaire U-Haul dans le voisinage)

120 évaluations

1115 Kathleen Rd   Lakeland, FL 33805

(863) 614-0355

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(863) 614-0355

1115 Kathleen Rd
Lakeland, FL 33805

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WOGAN B. 
Évaluation :
5

Great value

DANIEL S. 
Évaluation :
5

Our trailer lights didn't work other that to stay illuminated. No signals or brake lights. I called the house facility and tile them. They asked if we could come back but I explained we were on a really tight time frame to move our items. I elected to just follow the trailer to avoid incident.

Diane J. 
Évaluation :
3

It was very dark. No lighting at night to unload trucks

Ashley K. 
Évaluation :
5

Good people

ANDRA H. 
Évaluation :
1

El Chealo shouldn't have the uhaul. They are kept in the dirtiest looking junkyard.

Ashley K. 
Évaluation :
5

They were professional, friendly and knowledgeable. I definitely look forward to returning.

AMANDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvinn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Princess W. 
Évaluation :
4

Friendly, pleasant

DANILO D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDON P. 
Évaluation :
5

Great Customer service!

DOLORES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUMYR D. 
Évaluation :
5

I have rented before and I drive a huge truck. This facility had ample room to pick up and drop off the trailer. No issues with turning around. The staff was kind and very courteous and provided me with a great tutorial of how to use the trailer. I didn't need this but it would definitely require this of all facilities renting to “first timers.” The staff at Make It Happen were top notch and took their time even though everyone seemed busy upon my arrival. I will continue to use them for all my rental needs and highly recommend them as long as they are providing this service.

CARLOS M. 
Évaluation :
3

Will never tent a trailer from you again. You say the trailer is 6 feet wide but it's not. There is a lip on the gate that makes it way smaller. You are misleading. Complete waste of time and money!!! Stop advertising as a 6 foot trailer!! Would like a refund as I was not able to use the trailer!!

TIMOTHY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
3

Found out half way into trip that windshield washer reservoir was empty and that wiper blade were trash. Had to stop at a truck stop and buy new blades and washer fluid.

RICHARD B. 
Évaluation :
5

Made reservations online at U-Haul Moving & Storage of Lakeland, 2525 US 98 N. Arrived early and trailer was not available. Was told to come back at 9:15. I was running late and got back shortly after 10. Was told my trailer did not come back in and I would have to drive to another location. These people had ALL my contact information, Couldn't they have called when they knew it wasn't coming in?

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDREW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY W. 
Évaluation :
5

Everything went very well.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene L. 
Évaluation :
5

This Kathleen location was excellent and the young lady helping me was wonderful. However just previous to this location,I was supposed to pick up my trailer rental at another location on south Florida avenue in Lakeland. I submitted everything on line and paid for it on line. The actual location printed out the contract when I arrived to pick up the trailer. However there was no trailer available on site. I think u-haul needs to better their on site location inventory computer system. It took me another hour to find and drive to the new pick up location.

Robert T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYLE H. 
Évaluation :
4

Not bad, picked up and was in good order.

SEAN P. 
Évaluation :
4

I rented a pick up truck and an appliance dolly. U haul charged me 100 $for not returning an utility dolly and 7 $to rent it. I did not rent the utility dolly only the appliance dolly. I will not use U haul again. I tried to call to straighten this over charge out, but was placed on hold for hours. I will use your competition from now on.

SHIRLEY R. 
Évaluation :
4

The experience was okay but to be 100 % satisfied the trailer should have been there at the correct appointment time I did have to wait 30 minutes

MATTHEW Z. 
Évaluation :
2

The woman in the office was rude, terse, and not very interested in service.Actually I think I interrupted her social phone call. A man entered the office and finally something got done. He did thew paperwork and had an assosiater guide me to there parking stall area. I wrote this site off as a "Never again!."

JAMES M. 
Évaluation :
2

Lady at desk never moved from her desk Had to talk across the room to her until I had to give payment At that point had to walk behind the counter to approach her desk. Once contract was signed she gave us the trailer number and said it's out back look for the number We went out to find the trailer with no assistance to find the wiring had been removed from the trailer to connect to truck So we had to search the other trailers in the yard to find the connector

Kevin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
2

The gas gauge was a smidge in front on the 3/4, and the paperwork appeared to be exactly on 3/4. I figured no big deal ill just make sure to return it on the 3/4 and l did. The guy checking me in said i checked it out on 7/8. 7/8? Make clearer 7/8 vs 3/4 on the gas gauge & paperwork. On the paperwork it looked just like 3/4 tank also, but l know exactly where the gas gauge was when l left in the truck, just a smidge below 3/4. I won't be using this location again. Charge me 15 $after I'd already put in more gas than was there to begin with.

FRENCES B. 
Évaluation :
5

It was quick and very easy

nancy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Talked with Sherry Monday morning, she assured me she would reserve a trunk for Tuesday morning, after she processed the trucks that had come in on Monday. My son, Stephen Hubbell, arrived this morning, Tuesday, Jan 5th, there was no reservation for Donna Gorell. I had given her my credit card information to hold the truck. Donna Gorell

STEPHEN H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Samuel H. 
Évaluation :
5

No improvements needed. Very helpful and attentive. In and out very quickly. Totally outstanding service and attention to detail.

Phillip G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt S. 
Évaluation :
4

All good, thanks

Edwin C. 
Évaluation :
5

Very friendly people. Check- in and out was quick and easy.

Sam J. 
Évaluation :
5

NOTHING. Good customer service!

STEPHEN H. 
Évaluation :
1

I made my reservation and I specifically said the time I was returning the vehicle was at 8pm. It was never mention to me that I needed to leave the vehicle outside of the gate, so I try contacting customer service and the person who assisted me did not know that all I needed to do was to just leave the vehicle outside the gate and put the keys in the lock box. I was talking with here for more than 30 minutes and all she kept saying was sorry for the inconvenience. I try to come up with solutions since I was not able to take the vehicle with me she was not understanding of my situation. I mention to her that there was a parking space in front of the gate and asked her if it was okay to leave the vehicle there all she said was Uhaul is not responsible if the van gets towed. I finally decided to just give up and take the van home which I didn't have space since I live in a small complex. The next morning when I arrive at the location the person who assured me said that I was supposed to leave the vehicle in the same space I had told the customer service representative before. It's incredibly that if she works for Uhaul she did not know the proper procedure. I even suggested that if I needed to take it to another location I would and she was not listening to what I was saying. Very unprofessional will never be using Uhaul again since it was so poor customer service.

Leynisha A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FEDERICO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda S. 
Évaluation :
4

Multiple trips for equipment made due to U-haul corporate internet access issues. Three visits were made with horrible results for connections to produce contract. Very frustrating.

HAROLD E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Helen M. 
Évaluation :
3

I was charged 40 $extra for 30 additional minutes after I was told I could keep it up until 6pm. I was also charged twice for the dolly when I only rented one. I will be calling to discuss my bill. This was not the locations fault but it was uhaul corporate. I will not use uhaul again and my family and friends were extremely unhappy with the situation.

Haley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA S. 
Évaluation :
5

The staff was great truly enjoyed the experience.

BEVERLY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASDALE D. 
Évaluation :
4

Make the check in and Chek out process...easier and quicker!!!!! Took us 30 minutes to check in and 20 minutes to checkout!!! Not good for a process totally done online!!!

Joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Very friendly!

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
1

Apparently a renter before ,got a great discount as the miles were read off trip 1 on the electronic odometer rather than the actual mileage located below on the instrument cluster. I always reset the trip odometer before taking off when I rent a vehicle so I know how many miles I'm accumulating. I drove 109 miles However trip 1 showed 2414 miles when I reset it. During check out the odometer read 2558 miles which would mean I started with 2449 miles on the odometer, Not the 2414 shown on Trip1. A difference of 35 miles/ 24,15 plus tax fees exc. I personally don't care about the money. What pissed me off was the fact that rather than own up to making a mistake during the last check in.They flat out accused me of driving down the road and then resetting the trip 1 odometer. We're talking 30,00 $ tops ,it's pocket change. I have better things to do than argue about petty cash. While I was upset at this point they informed me that it's 0,99 cents a mile. My contract say 0,69 cents..... Then they proceeded to tell me that it was Saturday and Sunday rates.... Friday through Monday Mind you I rented this this 4days. How in the world could you distinguish What days I drove any numbers of miles. I've never been treated like a smuck! But these guys had no problem doing so. I would highly recommend removing Uhaul brand from this location as it makes for a bad business. What really crazy about this , The truck was filthy! So much that I ran it trough a car wash. I filled the tank as much as possible at the closest fuel station. Even give them the 28+ dollar receipt . Guess what? The gas at 2,15 $9 and 109 miles that I actually drove match up at 12-13 miles per gallon just like the instrument panel said I was getting. Imagine that! What are the chances!

SHAWN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

He was super patient and even helped me with reversing into a parking space to remove the trailer he was so kind

Denisha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ric B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bobby M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Don't know everything was excellent.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lakisha S. 
Évaluation :
2

Insufficient staff, unorganized, long wait for assistance

Dean S. 
Évaluation :
1

When I dropped the trailer off, I was asked about being charged for 4 days. They said I would only be charged for the amount of time I had the trailer. To my surprise this was not correct, I was charged the over double what I should have been charged and I am now having to dispute to get my money back.

joe K. 
Évaluation :
5

Good people

Luis T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

cassidy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey T. 
Évaluation :
5

Ashley was very friendly ?? and convinced me of getting a new car from there very soon ????

Efrain B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULISSA G. 
Non reviews have been submitted for this location.

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