Customer Reviews for Make It Happen Auto Sales & Repair Inc
(U-Haul Neighborhood Dealer)

192 évaluations

1115 Kathleen Rd   Lakeland, FL 33805

(863) 614-0355

Heures

  • Mon–Sat
    De 8 h am à 6 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022 - 12/26/2022: Fermé
  • 12/31/2022: 8h00 am à 4h00 pm

Services dans cet établissement :

Pour nous contacter

(863) 614-0355

1115 Kathleen Rd
Lakeland, FL 33805

Services dans cet établissement :

Heures

  • Mon–Sat
    De 8 h am à 6 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022 - 12/26/2022: Fermé
  • 12/31/2022: 8h00 am à 4h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing everything was excellent

Annette L. 
Évaluation :
3

The location hours need to be updated online. Thought they were open for business on Sunday but when we arrived to drop off the truck and car transport, gate was locked and no one was around. Went through a virtual drop off using the U-Haul app, took pictures and video to document that we dropped truck and the condition, and left key in drop box. Thankfully all went well and truck was not vandalized or stolen.

Dawn W. 
Évaluation :
3

Location was not open for business on advertised day/times. Left UHaul outside secured area and dropped key in box. We felt very uncertain about this process. Electronic receipt appears charges were accurate, waiting to verify with credit card company.

Dawn W. 
Évaluation :
3

Front tires were in poor condition

Gordon H. 
Évaluation :
5

The truck was old and beat up but ran and did what we needed it to do (move furniture from one place to another). Don't feel this was the fault of the company that rented it. U-Haul will run the trucks as long as it will roll down the road. At the same time, it was very economical to rent so I was fine with it and would use both U-Haul and the rental location again.

Barbara R. 
Évaluation :
5

Cherie went over and above to help us reconcile our discrepancies. Took the time to ease our minds and meet our satisfactions before we left the store.

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick F. 
Évaluation :
1

Please do not go there the costumer service is super bad

SAMUEL J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Miche W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vallerie B. 
Évaluation :
3

have to leave the truck on the sidewalk no where to park. And was charge 20 for over night fee.

Felix B. 
Évaluation :
1

maintain truck maintenance, truck did not operate like it should, truck was dirty on the inside. took the truck back and couldn't get a refund.

Pj W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunnar S. 
Évaluation :
1

This location should NOT be a 24 hour drop off location, the gate was blocked and no way to get in after hours and had to park the van on the grass /sidewalk besides it when I tried calling uhaul for clarification no one answered after 40 mins and one of the online chat people literally ended the chat and did not help me at all the other one I talked to after actually responded without ending the chat but also didn't really help much in the situation

William N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Catlina M. 
Évaluation :
3

Friendlier service

Sandie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony C. 
Évaluation :
2

The truck has trash in the cab and the cargo area was dirty and full of bugs and I had to clean it all out myself thee auto trailer I had rented was faulty the tires of the auto trailer i rented caught fire and caused damage to my car I was transporting and had to get a replacement trailer from another location

JOSEPH L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tina B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JoAnn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anwar D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer W. 
Évaluation :
1

Firstly, the place I reserved my truck had 7 in the lot but I was told I had to go to this other location as none were for me. Plus it was further away from my house so that cost me more in mileage. Secondly, the previous renter nor the location CLEANED OUT THE TRUCK INSIDE AND OUT. There was broken glass, cat litter, fecal matter and pieces of whatever they were hauling left in the back and used masks and paperwork in the cab. Then once I loaded the truck the night before our move (and it rained during the night) we found out that the truck has several leaks in the box and nearly all my stuff wound up getting wet; not damp but wet. There was standing water in the attic part so it ruined several pieces of my wife's that belonged to her mother that will not be salvageable. You rent a truck expecting it to be ready, cleaned and leak poof. This move has caused me to never want to rent from UHaul ever again. Worst experience ever.

Matthew H. 
Évaluation :
4

The truck steering is off and pulls all over the road, and was not clean

Francisco C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan A. 
Évaluation :
3

Bed of truck had not been swept out. Water bottles and small remnants of the last move. Dash cup holders were full of gooey residue.

SCOTT S. 
Évaluation :
2

Truck was dirty, gas wasn't at the level it was originally recorded on paperwork. The truck had lots of prior damage. The truck even had roaches.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBONY B. 
Évaluation :
1

Did not have the equipment we reserved.. was moved from original location to this one that was inconvenient. Truck was parked in a mud hole .

Lisa M. 
Évaluation :
1

This was the worst CS experience I've ever encountered. The CS rep was on a personal phone call with her pharmacy for over 25 minutes, completely ignoring me and other customers. She stated to me that her call was important & she couldn't hang up. I was at the location for over an hour to complete the rental process. I received a truck that was returned during my visit; however, it was not inspected because of her phone call with the pharmacy. The truck had such an extremely terrible odor, I refused to take it. She had several other trucks in the size I'd requested but stated they were already taken. I asked for a refund as her boss was walking in and one of the other trucks miraculously became available. I always U-haul for my moves and has always appreciated the outstanding customer care of their staff but I would never recommend the Make It Happen location to anyone and would never go back there for anything.

constance G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

METZ K. 
Évaluation :
1

When we went to pick up our truck, the owner was so distracted and more interested in the people coming in to his garage. He left us waiting for 10 min...my husband went out to look for him, when he heard the bell on the door...it was then that he remembered that we were still waiting. I let him know that we are on a time crunch. The truck smelt of cigarette and there was a burn in the passenger seat. The back had debris all over the floor, I had to sweep it before we could load. 45 min later we were on our way to go load for our move. Horrible experience!

KIMBERLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
2

Interior of cab was dirty. Dirty floors and dirty cup holders. The lady that checked me out and gave me the keys was rude, no one escorted me out to the truck to go over it. Customer service sucked !

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICARACHEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Todo perfecto

Rosemarie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
2

The truck was not properly cleaned inside the cabin, but this was the least of the problems. The paperwork said the truck had 5/8 a tank of gas, but it only had a 1/2 tank when I took possession. I returned it with a 1/2 tank and was charged $19 for not returning it with 5/8. Worst of all, the truck was completely out of alignment. The steering wheel has to be turned 45 degrees to the left for the truck to go straight. The truck shook violently as it drove. It felt dangerous to drive it down the interstate. Additionally, the driver side door didn't appear to latch properly unless you slammed it with a lot of force. This was the worst truck rental experience I've had.

JAMES S. 
Évaluation :
3

There were roaches in my Uhaul Cargo Van and it had an very bad odor

ANDRILA A. 
Évaluation :
3

No one could speak to me and it was dirty. Over charged again- as I filled it up to full for the gas and still got charged almost $30 for gas. Don't use this company it is a scam.

Elizabeth W. 
Évaluation :
2

Make sure that the U-HAUL trucks are Clean and Serviceable!! Put gas in them! I ran out of gas on my way to the gas station!! I spent a Total of $70 for fuel!!

WILBUR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN J. 
Évaluation :
2

First truck the a/c didn't worked and smelled like cigarette. Second truck was really dirty had stains everywhere full of dirt everywhere. Empty gas tank. I have all the photos

IVAN K. 
Évaluation :
3

Make sure there is no roaches

LAURIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH S. 
Évaluation :
4

I am not pleased with uhaul,,,,first I called to check about quotes on a truck they told me 79,95 for 2 days,,,told them I would call back when I know wthat which day I needed the truck,,, I called back couple days later after I found out which day and they told me 129 a day that is 80 more just for one day, I ask them why was the price difference,,they told me because I didnt back a reservation for the truck,I told them all I done was called about a price,,,she told me that I should have booked it,,,I told her I didn't know exactly when I needed. I was just checking price,she told me since I didn't booked for a reservation that the truck was going to cost me more,,,that is a bunch of bs,,and I will never use you again or I will never recommen you to know body ,,I was screwed

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAROLIN C. 
Évaluation :
5

Nice people easy to deal with thank you guys

TIMOTHY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO C. 
Évaluation :
5

Everything was great, windshield was dirty though.

Douglas R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA D. 
Évaluation :
5

Fast service at a reasonable rate. Would definitely rent from U-Haul again.

Edward K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristen M. 
Évaluation :
5

Very nice and polite staff. Answered any questions I had and made sure I understood everything.

BARBARA T. 
Évaluation :
2

The truck was filthy when picked up, the person basically said here is the keys so I had to go look for it. The truck needs serviced badly, shifts very hard and the gas mileage is horrendous. I've rented uhaul trucks alot by far the worst truck by gas mileage and performance.

BRIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WOGAN B. 
Évaluation :
5

Great value

DANIEL S. 
Évaluation :
5

Our trailer lights didn't work other that to stay illuminated. No signals or brake lights. I called the house facility and tile them. They asked if we could come back but I explained we were on a really tight time frame to move our items. I elected to just follow the trailer to avoid incident.

Diane J. 
Évaluation :
3

It was very dark. No lighting at night to unload trucks

Ashley K. 
Évaluation :
5

Good people

ANDRA H. 
Évaluation :
1

El Chealo shouldn't have the uhaul. They are kept in the dirtiest looking junkyard.

Ashley K. 
Évaluation :
5

They were professional, friendly and knowledgeable. I definitely look forward to returning.

AMANDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvinn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Princess W. 
Évaluation :
4

Friendly, pleasant

DANILO D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDON P. 
Évaluation :
5

Great Customer service!

DOLORES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUMYR D. 
Évaluation :
5

I have rented before and I drive a huge truck. This facility had ample room to pick up and drop off the trailer. No issues with turning around. The staff was kind and very courteous and provided me with a great tutorial of how to use the trailer. I didn't need this but it would definitely require this of all facilities renting to “first timers.” The staff at Make It Happen were top notch and took their time even though everyone seemed busy upon my arrival. I will continue to use them for all my rental needs and highly recommend them as long as they are providing this service.

CARLOS M. 
Évaluation :
3

Will never tent a trailer from you again. You say the trailer is 6 feet wide but it's not. There is a lip on the gate that makes it way smaller. You are misleading. Complete waste of time and money!!! Stop advertising as a 6 foot trailer!! Would like a refund as I was not able to use the trailer!!

TIMOTHY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
3

Found out half way into trip that windshield washer reservoir was empty and that wiper blade were trash. Had to stop at a truck stop and buy new blades and washer fluid.

RICHARD B. 
Évaluation :
5

Made reservations online at U-Haul Moving & Storage of Lakeland, 2525 US 98 N. Arrived early and trailer was not available. Was told to come back at 9:15. I was running late and got back shortly after 10. Was told my trailer did not come back in and I would have to drive to another location. These people had ALL my contact information, Couldn't they have called when they knew it wasn't coming in?

WILLIAM J. 
Non les évaluations ont été soumises pour cet établissement.

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