quick and easy
rodrigo n
Customer Reviews for Manchaca Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
U-Haul representative was very helpful and knowledgeable. He was clear when outlining expectations. Great experience.
KIMBERLEY SFriendly!!
marty MRude personnel. No customer service skills. Filthy equipment.
Nicholas HPerfect
Zhenis BWe had a glitch with the u-haul app while on site. Customer service was excellent helping us get on our way
Robert CThe 24/7 check in process didn't work at all. You should tell people that they may need a passport or lease on hand.
Sydney GThe drop was very easy and hassle free. The gentleman parked the vehicle for me and was helpful.
Mark CKeep up the good work!
David WNeed better parking accessibility.
Laura ELet us know where to park the truck before we get there.
Sharlette MNo one at final location was willing to help, I was told just leave the keys on thedesk and go,
brent hThey did a great job. Pickup and drop off were both a breeze.
Joshua TThe U-Haul I rented out had low tire pressure and I had to pull over and fill the tire up myself.
Jovan BThe gentleman behind the counter was helpful, but his attitude was cranky and off-putting. When I asked to keep the truck for a few extra hours, he initially didn't listen (and assumed what I would say) and told me that I didn't have a reservation. That was true, given that I was trying to return the truck. He recovered by apologizing. When telling him about the mechanical problems, he said he didn't want to hear about it and wrote down the number for me to call. He explained why he couldn't help, but the impatient and annoyed approach was the last thing I wanted to hear after a miserable trip. I did call the number the worker gave me two days ago and talked to a lovely woman who said I should hear back in a couple of days. So far, I haven't. We are very disappointed in the service and the problems with the truck.
Lisa KWe were charged a cleaning fee of $50. The truck was completely cleaned out by us except for the blankets, hand truck and furniture dolly. All of which are uhaul items. In addition we were charged $20 because we turned in the truck after hours? Why is there a fee for that?
Michael AProfessional and friendly customer service.
Nicolas HBetter signal for the app can work properly
Alvin WDropped off after hours. Was easy to access.
ERIC OGood truck with no issues and reservation, pickup, or drop off was quick and easy. Gentleman who runs the location is friendly and would recommend to others.
Felix RVery helpful after the truck I was scheduled to get wasn't returned in time. Managed to get another larger truck within the hour.
Rylee RGreat people. Barry is super nice and professional.
Guillermo MHave the app or mobile web site work for checking out. I had to see someone to complete check out process. The website and app reliability is the weakest link in renting from U-Haul.
JOSEPH MDropping off at an auto mechanic shop that also rents out U-Hauls seems a little sketchy. Don't like how they won't check the truck in while you are there - you just have to trust it all goes okay. Fortunately it all worked out.
Robert BThe truck was clean and work perfectly. Great service
Wow TTruck was dirty with personnal items from last renter. Rep said the hitch was a two inch ball. It is bigger so I need to make another trip to Texas to pickup trailer.
Brian OThe original reservation had lied to us and almost involved the police. This company made up for the other company faults and helped us as well as saved us money.
Craig DIt went great.
Joseph SIt was far from where I stay.
carol MRequested a furniture dolly but it was not available at this location. Only thing disappointing
HENRY MMake it a little easier to figure out the after hours drop off process.
Victoria CUtility dolly was not provide but I was charged. Worst of all, mileage on contract when I picked up showed truck had almost 250 miles less than actual mileage on odometer. At the end I was charged for almost 300 miles of use when I used around 40 miles!!! Customers need capability to challenge mileage in app if there is discrepancy.
Nicholas AStaff was professional and worked to get me on the road quickly. I will defiantly use them again
Joe BOil light kept coming on, windshield was very dirty, no washer fluid to clean it
Edward LVery friendly staff
Elena FDrop off after hours.
Fred OEasy mobile check in and convenient location
Anthony MI DID NOT CHOOSE this location it was horrible for me to get to especially late at night. Nothing against the location, but UHAUL corp did this. I was promised a $50 credit and have not seen this as of yet.
Douglas WTerry is always busy but helpful and to the point. No time wasted here. I am sure he will fix the trailer brakes before someone is hurt.
Joshua TThe location is fine, but the truck has issues. The turn signal doesn't click into place anymore, the inside windshield was dirty making it hard to drive at night and the brake pedal was blocked by a connector that bent down. I was able to bend it back out of place and make the brake safe again. A connector like that has no business being anywhere near the brake pedal. Guessing it previous customer raised their foot too high and caught that connector to bend it down. As for the site, it needs much more lighting at night.
Joseph MSelf-check in and check out isn't very time efficient. Takes about 10 minutes for each to set up. Would recommend having some of it done during the time of the reservation
Nicholas BThe place that rented the uhauls was nice and easy to get uhaul. The Uhaul however was not in good working condition. I think it had a bad alternator. We had to jump it at least 5 times.
Paul CClean blankets
Charles DMonica was a life saver! She was able to help me finish the check in process after the pick up place had closed!
Rebecca OTruck was clean inside, dirty outside. At pickup almost couldn't see out the windshield.
Charles DWe did not receive the appliance dolly and the location has bad service so it was hard to get a connection to check out and get the code for our keys. We have already requested a refund.
Sara SA little frustrating on the remote return. Camera does not work on the website it only works on the app
Michael EWhen I inspected the trailer one tire had a screw in it and the other tire had metal on it it was bald and then I had to call and have them come out and loosen off thing to hold the car tire down
Richard KNone. Everything went smoothly
Edward WWas a smooth process. Thank you guys!
Tessa CProprietors were very polite and helpful.
ADRIAN S