Évaluations des clients Manchester Road Citgo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Manchester Road Citgo

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Mary D. le

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Le client n'a pas laissé de commentaire.

Erik K. le

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Location was not upfront about the mileage and rate. Brought the Uhaul back with a full tank and there was no credit given. The uHaul was given with a half tank of gas. horrible business practices. Will not use Uhaul in the future and intend on sharing my experience on social media.

Gilda M. le

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I prefer to go to the store on Manchester to rent a U-Haul truck than to do business on route 9 south Rd in Poughkeepsie. The U-Haul on south Rd. Gives u false information on the time you have to used and return the truck. Plus they give you rude unprofessional attitude.

Gregory F H. le

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Very nice friendly people

Labh B. le

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Excellent

Alana S. le

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Le client n'a pas laissé de commentaire.

Marcos A. S. le

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excellent

Donna W. le

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Yes I would recommend this location

Michael C. le

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The place citgo where I got it was great the lady the regional manager sherrell asked me how many miles I said 17 she booked me for 100 that's lying and she was rude and she hung up on me twice

Jonathan H. le

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Le client n'a pas laissé de commentaire.

Cassondra C. le

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Le client n'a pas laissé de commentaire.

charles C. le

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Le client n'a pas laissé de commentaire.

Sheri D. le

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You can have Cargo Vans available.

Paul W. le

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Worst Uhual experience I’ve ever had. Let’s begin with the fact that Uhaul overbooked the truck that I reserved. When I went to pick up my reserved 15’ truck I was told that they do not have the inventory. In the lot multiple trucks were available. The counter man told me a employee broke the key off in the drop box and was unable to retrieve the keys. Then I was told they couldn’t help me and I had to call the uhaul 800-number. After waiting on hold for 30 min I was told I had to drive 20 min out of my way to get a truck. After using the truck I called uhaul to see if I was able to drop off the truck to avoid costly miles and tolls. Uhual told me I was unable to bring the truck to any other location except the one I picked up at. Very disappointed in the customer service that was provide and the logistics of how this business is operated. 1 star rating

Ford F. le

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I loved having the next-door parking lot to swing around and avoid having to back the trailer into its drop-off spot.

dewanna W. le

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Le client n'a pas laissé de commentaire.

fran S. le

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Le client n'a pas laissé de commentaire.

Erik H. le

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They were very friendly and gave me very Buick service

anita G. le

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I really wish that the salesperson had asked me if I needed a hand truck. I assumed it was in the truck and it definitely hurt our move not having it. When in return the truck j asked him about the hand truck and he said I had to ask for it and rent it. Would have been nice if he asked me if I needed one when in rented it

Thomas B. le

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Le client n'a pas laissé de commentaire.

Jain A. le

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Le client n'a pas laissé de commentaire.

Kevin G. le

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Le client n'a pas laissé de commentaire.

Yasmine A. le

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Awesome service, thanks so much! Much simpler than I expected.

Noriza F. le

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A gentleman at this location tried to make me put more gas in the tank than the gauge was at originally. I tried to explain to him that I was finishing the reservation process on my phone and had already sent pictures to Uhaul. He claimed that he would close the reservation and I would pay for the gas anyway. I used to go to this location for my Uhauls, I won't be anymore.

Margaret C. le

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It was hard to get in touch with the person at this site who oversaw the uhaul rentals - he was only available from 8-4 and I am in class during that time. Making calls is hard. When I finally reached him to ask about a piece of wood that fell off my piano and was last seen in the cab of the truck, he yelled at me for leaving the truck unlocked. He never answered about the wood. Not great customer service at all. Also, your app for returning the truck at 1 am did not sync with my moto droid phone and I was unable to record the location - although I had just used Google Maps to get there. Reminding me to leave the truck locked was presumably an instruction that would have occurred after this section of the return in the app? When I called to speak with a uhaul representative, I was told I could easily be charged $20 for not filling in this part of the app - I don't appreciate being treated that way at 1 am when I had to be up for school the next day at 5 am. I was not reminded to lock the truck. I don't appreciate being treated this way at 1 am when it is not my fault your app didn't work with my phone.

Michael C. le

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I recommend that the receiving location be advised when the customer has a problem or significant delay that affects their move. Apparently, due to a system outage we received our uhaul 4 hours late. The receiving location called me an hour after we received it to confirm and remind us when the deadline is for returns. They should have expected an angry,/stressed customer.....

Martin G. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Did not know how to navigate the process. Sytem was slow, staff was slower. Friendly but not well versed in the proper protocol. Rental process took 30 mins at the start and 10 mins at the close. Would recommend better training at this location. Not a efficient customer experience.

Jose P. le

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I don`t know because to me the service was great

April R. le

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Great experience attendant was very pleasant and helpful. Very quick and easy process. I have used this location before always a good experience.

Chris E. le

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I had a reservation for a cargo van at 4PM. After driving an hour and a half drive I get there and they don’t have anything. A cargo van showed up at 5pm. Then it took until 6pm for them to check the van out to me. Between U-Haul and this location this has been the worst U-Haul experience I’ve ever had.

Joseph S. le

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Le client n'a pas laissé de commentaire.

NICK C. le

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Le client n'a pas laissé de commentaire.

RENNI A. le

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Primary problem - I had ordered a 10' truck and the only vehicle available was a 10' van. I had confirmed my order the day before. They had offered me no alternative; and no credit for the inconvenience.The clerks were very nice but since they were also running the convenient store and there was only one clerk, they had to deal with customers for both.

kahey S. le

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Le client n'a pas laissé de commentaire.

Amanda S. le

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We were overcharged almost $900 for erroneous extra mileage. The woman on the phone was of little help. The person in the morning said to call back in the afternoon; then the person in the afternoon said to call back in the morning. When the issue was resolved (their fault) there was no apology offered. Very poor customer service. The person who helped on the UHaul line was very nice.

kevin V. le

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Vehicle was old and in rough shape. Cab and box were not clean and arm rest was broken. Vehicle not up to typical Uhaul standards. Store personnel were fine and responsive

John G. le

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Le client n'a pas laissé de commentaire.

Gerard W. le

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I reserved 10 blankets 2 weeks in advance but there were only 6 at the location. The truck was so dirty I had to clean it before loading it. BTW, I rented a UHaul truck a month ago from a different location (Be Wise Carwash) and had a wonderful experience.

Arelis E. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Bed clean

erick C. le

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Guy had no idea what he was doing, and tried to give me an unacceptable fee.

Gary M. le

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Le client n'a pas laissé de commentaire.

Nick L. le

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Keep up the good work.

Eric W. le

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The personnel at the pickup location needs more training. It took a little over 45 minutes to pick up an open trailer.

Bill D. le

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The owner was very helpful but it took an extra 30 minutes to check in and rent trailer. They had U Haul web issues and seemed unfamiliar with problem. They made a phone call and advocated for me on my long wait and the matter was cleared up.

noe M. le

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The beta service

Nick L. le

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Keep up the good work. Thank you so much.

peter M. le

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Le client n'a pas laissé de commentaire.

Oscar V. le

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The cargo van was clean when

BENJAMIN D. le

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Le client n'a pas laissé de commentaire.

Ryan M. le

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Pick up was scheduled for 12pm. I arrived at 11:55. The truck wasn't registered as returned. It took almost an hour for me to get the truck. I had a pick up time for the bed I was purchasing and the person wasn't very happy. The gentleman was excellent, just waiting the extra hour was crazy. Especially when I am paying $75 for a truck rental...

LESLIE P. le

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Le client n'a pas laissé de commentaire.

James M. le

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The man who handled my rental was friendly, polite and made it a smooth transaction he also took the time to personally show me where the truck was parked. I was very pleased with the service that I received.

Ronald T. le

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counter person polite but unknowledgeable, had me there for 30 minutes talking to another person over phone, charged me for moving pads I did not rent, found this out on return. receiving guy not much better took 20 minutes for him to process me. I was over charged but b that time I was through. Uhual is a much better company than that. use south road spot, they are more professional.

Jonathan H. le

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Le client n'a pas laissé de commentaire.

Kira W. le

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The entire experience was smooth, thank you!

JOHN G. le

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Le client n'a pas laissé de commentaire.

William M. le

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Offer the newer type of hook up for the trailer lights. They come with the old flat 4 pin connections and most new trucks have the newer round ones. Luckily I had the adapter

Travis S. le

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The location was fine, but I was told the truck was not available until 1pm but it had snow on it and seemed like it had been there for a few days. Also, gas charges were not made clear when charges were being reviewed. He pointed to every other charge and gave me an estimated cost that did not include gas. Was not given a copy of that document.

Alexander M. le

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Le client n'a pas laissé de commentaire.

Raymond H. le

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After fueling my rental, the clerk interrupted me while doing the Self Return Drop off procedure on the mobile app! Turns out to be that he charged me an additional day fee along with the insurance for that day which was already paid in advanced and mileage over charge as to which I didn't go over being that it was on point! $58.63 was charged to my card which UHAUL has no record of being the chances are that it went into his pocket! If you are returning to this location USE AND INSIST using the self return app or better yet choose another drop off location to begin with!

Edward N. le

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Le client n'a pas laissé de commentaire.

Christina P. le

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The employer in this location was pompous, entitled and not well informed. He made false statements and I was charged an additional $50 without a proper breakdown of my bill by this rude and uncouth individual. I am disgusted at the lack of customer service.

Stephanie H. le

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I called at the last minute to request a vehicle. The owner was most accommodating and made the whole experience very easy.

armond E. le

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Le client n'a pas laissé de commentaire.

SARAH M. le

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Not a good location - unbelievably slow and rude service, even with a prior reservation. Do yourself a favor and go elsewhere.

Samuel K. le

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Le client n'a pas laissé de commentaire.

Barry W. le

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Le client n'a pas laissé de commentaire.

Allen D. le

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U haul contract from on line says .79 cents a mile store owner charged me .99 cents and will not change it

juleen G. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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BEWARE!!! One of the worst rental locations to rent a Uhaul. Uhaul is too good of a rental truck company to affiliate with this location. Hopefully they inspect and re-evaluate MANCHESTER GAS STATION. In our opinion.

Louis M. le

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Le client n'a pas laissé de commentaire.

Ronald E. le

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Staff very helpful.

Cotisha H. le

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Le client n'a pas laissé de commentaire.

Juris P. le

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The attendant at the pick up/drop off location was somewhat arrogant. Other than that, all was great. The equipment was in a good shape, all else as expected.

Mark R. le

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These guys were great. Super helpful and explained the process so clearly!

Alysabeth B. le

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Le client n'a pas laissé de commentaire.

sandra H. le

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I had a 26ft truck that I needed to attach a 6×12 trailer to in order to complete my move and they would not supply me with the wire needed to have lights on the trailer... I was told they don't supply them for one way trips and had to buy one for $25.00. I have been a customer for many years and was absolutely shocked. I will never do business with them again nor would I ever recommend them. This location gives UHaul a bad reputation. The guy who worked there seemed nice, he was just following orders from the owner unfortunately.

Jeffrey C. le

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This was a gas station/ convenient store. While trying to rent the truck, which I had already reserved, we were interrupted 4 times by customers wanting everything from gas to cigarettes. Way should have taken ten minutes tops took 20. I won’t rent from this type of location again

Katherine F. le

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Le client n'a pas laissé de commentaire.

DOROTHY V. le

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Friendly staff, convenient location. Very good experience to rent a U-HAUL here.

Allan C. le

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Le client n'a pas laissé de commentaire.

Leilani R. le

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Upon return the merchant was rude and argumentative.

Analiese D. le

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Beacon/Fishkill/poughkeepsie google map locations are HORRIBLE, I will never rent a uhual ever again in the dutchess area. UNHELPFUL STAFF and UNHELPFUL GOOGE MAPS. All the locations were nonexistent or “moved” with no update. I went over my mileage just because i was driving in CIRCLES. The young man in the manchester area was kind and helpful unlike other locations. He reduced my “fee” for dropping it off in Poughkeepie and not drppping it off in the NONEXISTENT location. He made me feel way better about the sitatuion but I will never get involved with Uhual in dutchess again.

Edward B. le

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Le client n'a pas laissé de commentaire.

James P. le

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Le client n'a pas laissé de commentaire.

Lee F. le

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Le client n'a pas laissé de commentaire.

FRANKLIN S. le

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The individual at Manchester Rd was very personable and helpful, even getting me in touch with a "customer rep" when I commented that the charge was 20% higher than expected. When we encountered difficulty attaching the auto trailer, the individual called for assistance which arrived promptly. The person who arrived to help knew exactly what needed to be done and did it.

Edward C. le

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THIS LOCATION IS UNTRUSTWORTHY. When I picked up the rental vehicle, I asked to add a hand truck to my one-way rental. Two hand-trucks of similar red-orange color were standing side-by-side near the check-out. The larger one didn't have the "U-Haul" sticker on it. The clerk quoted $7 for the small one and $10 for the larger, which I took, thinking little of the missing sticker. Upon returning the order, I was told the hand truck wasn't U-Haul property. When contacted by the return agent, the renting agent claimed that they provided only U-Haul property, so I was charged $39.95 for a "missing dolly."

Brian K. le

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I think you need more attractive rental rates for multiple day rentals with extended mileage.

Brenda D. le

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Le client n'a pas laissé de commentaire.

Janet F. le

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hostile worker and did not honor the price that was given the day when I reserved the uhaul

Lorraine S. le

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No improvement needed. Drop off was quick & easy.

Anthony J. le

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Le client n'a pas laissé de commentaire.

le

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Couldn't have been easier - THANK YOU

Robert W. le

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the side mirrors need to be more secure as they were blown closed in with the motion of the truck making changing lanes difficult if not dangerous.

Ingrid R. le

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horrible customer service, along with a dirty rental! The gut who made our reservation didn't actually put it in the system so when we got to the location we could only have the truck from 1pm to 9am!! still had to pay full price for a 24 hour rent.... then was over charged for the rental!! horrible experience!!

Mann F. le

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Le client n'a pas laissé de commentaire.

Linda Z. le

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the 2 young men that helped me with rented the truck were amazing....