Customer Reviews for M&A Professional Services
(U-Haul Neighborhood Dealer)

Évaluation :

5

Johnny was great!!

Évaluation :

5

Very friendly like family willing to help.

Évaluation :

5

Just easygoing

Évaluation :

2

They tried to add a $50 fee for taxes and insurance. But started by saying you didn't pay in full online. When I told him I did and I didn't want the insurance he acted as if he never said anything and says have a nice day.

Évaluation :

2

No one from U-haul on site. I was told to call a cell # to contact the owner. I had to provide my card information over the phone. I got charge for insurance that I did not request; I asked for an specific drop off location and I got one an hour from where I requested. Equipment are parked on a road in front of a car repair shop

Évaluation :

3

I was originally scheduled for a different location. I was sent to a different location because they did not have the equipment as reserved. I was not informed until i was at the uhaul place where i originally reserved. So much for a guaranteed reservation.

Évaluation :

1

Truck was very dirty inside and smelled of cigarette smoke, I had to get air freshener before I’d let my 6 year old ride in truck

Évaluation :

1

Was very hard to figure out where to park. Placed was messy and unorganized. We were very worried about leaving the truck there.

Évaluation :

4

He is very friendly and ready to assist us park

Évaluation :

2

Bad service, the place where I looked for the loading equipment was not the one initially assigned, they changed the reservation without notifying me. I don't recommend them...

Évaluation :

1

Get people that know what they are doing and don’t tell you they’re gonna do something and then not do it..

Évaluation :

1

I was over charged! The U-Haul wasn't even inspected when I got it! Didn't ask me for ID anything! I was charged for insurance the safe move I did not choose that! I'm owed a refund and haven't gotten it! I had the U-Haul ONE day! And I can't get any resolution! I will NEVER use U-Haul Again!

Évaluation :

3

The location was very hard to back up the trailer due to unimproved narrow alley.

Évaluation :

1

Don't let them Rent anyone a Truck, it was a piece of "Junk" the tail pike fell off .

Évaluation :

1

I returned tank with the appropriate amount of gas and have a picture of the tank and mileage and cleaning fees upon return.l for 105.50. I received the truck dirty in Jacksonville

Évaluation :

1

The person i had to deal with had a bad attuite when i got there, the person i was dealing with was rude, his attuite could have been better and truck cab was not sweep out but the truck was ok,

Évaluation :

1

Company was not prepared for customer pickup. Had to wait way longer than appt pick up time. Had to call someone on the phone and wait for them to arrive. Then had issues of getting checked out. Not a good experience

Évaluation :

4

They were on point, took the keys and check mileage and other items. I was good to go.

Évaluation :

3

Waiting to see how I was charged, 101,33 for a two day rental and only went 10 miles if that ! I know we didn't sweep truck as it rained heavy all day and we were late getting it back.

Évaluation :

1

This location is like someone's house and using that as a car workshop. However, I contacted the guy on phone and he was helpful with his directions.

Évaluation :

3

Johnny great on site. Uhaul support staff horrible

Évaluation :

3

The truck I rented was clean inside but apparantly had been sitting for a while because the windows were dirty. Not bad under the circumstances. Johnny checked me in but I didn't realize until later that the 6 packing blankets that I rented for $5 were not in the truck. I called him the next day by telephone and he assured me he would credit my account. I explained that I was concerned that I might be charged for the pads but I was not.

Évaluation :

3

The location was a little sketchy but the people that helped me were very friendly and helpful.

Évaluation :

3

The trailer had a non-functioning jack stand.

Évaluation :

3

They in M&A Professional Development Solutions LLC do not take my checking card. I has to pay in cash. I almost can't rent the truck because of that. But Thank you God i had extra cash. That was Uncomfortable and horrible. But I had paid the moving helpers for u-haul the day I made the reservation and I had no problem with my card. So I think that in M&A Professional Development Solutions LLC It was I had the problem with my card I don't know why I had money in the card. It was very weird.

Évaluation :

1

Have a actually location where you can drop off vehicle and not have to use drop box. I wanted to use another form of payment at drop off but couldnt be it wasnt a physical location so i had to communicate drop off info via telephone.

Évaluation :

3

Charge people the rite rates

Évaluation :

1

There was no office, no one on site, difficult to find. The address given is not a Uhaul location. It is a auto repair facility that would not check in my rental. This location should not be an option for anyone in the future.

Évaluation :

3

Before we arrived they used the truck to go to the parts store to pick up parts so the truck was not available when we arrived. Additionally, there was trash on the floor and it was the gas hand was on less than a half a tank. Yet, on the paperwork he marked it was a half a tank which it was not. I had to spend 28 to get it to a half a tank before turning it in and still got charged an additional 9 from UHAUL which was not fair especially since it was not clean and had less than a half tank of gas in it.

Évaluation :

5

great great great

Évaluation :

5

OMG Great experience awesome customer service And very fast with time management I will most definitely use them again at his location

Évaluation :

3

Arrived to pick up my uhaul at this location at 9am, received a call the previous day to confirm. Arrived at location and uhaul was not there. Owner of said business tried selling me a 15' truck for $100-200 off price. I declined, owner of business then drove myself and a friend in his personal vehicle to another uhaul pickup location, found a uhaul at the size I reserved and picked it up. Drove back to the 8th street location and had the auto tow installed. Later in the evening after loading my uhaul the auto tow became disconnected from the uhaul and had to have family assist getting it back on. This uhaul experience was extremely stressful and not as smooth as my previous experiences. I will reconsider using uhauls services in the future.

Évaluation :

3

It was hard to figure out where to drop it off and personal was not in the office

Évaluation :

5

Rien

Évaluation :

2

Running lights were not working and had to stop at a hotel for the night which made my trip longer and more expensive not happy at all.

Évaluation :

1

He had poor customer service. Didn't tell us how to use the stuff ' he told us if we still need help call the 1800 number for help

Évaluation :

4

The attendant John, was wonderful. the location was convenient from our address.

Évaluation :

5

Very friendly

Évaluation :

1

This uhaul experience is the reason I will never rent from uhaul again! I was sent to THREE different locations after making a reservation. All of which I had to pay for uber to get to since I was dropped off at the first location that was supposed to have my truck. After talking to customer service it seems the truck I rented in the late morning had been rented and taken hours prior. The uhaul inventory system is completely flawed. Finally arriving at my third location I was offered a truck that wasn't clean but didn't have the time to dispute it after hoping from location to location all morning. I was given no rental agreement, signed nothing, and was told the tank was full and not to worry about the odometer because the mileage was unlimmited. The gas was at a quarter tank, thankfully I went back inside and told them. But I was charged over $26 for extra mileage! Everything about this rental is why I will NEVER use uhaul again.

Évaluation :

1

You should never send anyone to this location. It took over an hour to fill out the paperwork and the truck was on empty and none of the furniture pads or dollys were included. I was rerouted to another UHaul location that was 10 miles away, but 10 miles closer to where I was picking up the furniture that I had purchased.

Évaluation :

3

The place was kinda messy but the guy was awesome

Évaluation :

2

My card was billed incorrectly and now I have to wait days for it to be resolved and rent is due. This is an inconvenience for me won't use uhaul again

Évaluation :

5

Nothing, the team was kind and great conversation I would recommend them

Évaluation :

1

Hi good morning my name is Matt I recently just rented a uhaul from this location and was very upset. I still have not received a receipt from the owner i know for sure I was charged for a 15 foot truck rather than a 10. The owner arrived an hour late to the location. The equipment was broken and had a rotting smell. I would like my receipt and from this point on I might never return to using a uhaul. Thank you so much

Évaluation :

1

Check your milage the mileage in truck was different than what I had on my paper. I took a pic of where the mileage actually was. Also truck paper read full tank it wasnt a full tank it was a lil over 1/4 of a tank. The owner did correct all issues but those shouldnt have even been a issue. Stick to a real Uhaul store not a sub hub of trucks.

Évaluation :

1

The truck had half the fuel that should have been, the back was full of grease as someone had been transporting old car parts. And o was charged for things I did not agree to. The customer service people and the orange Park location saved the day

Évaluation :

2

Get a cleaner location

Évaluation :

4

The personnel were courteous and very pleasant and helpful but need more training in computer usage in filling out rental forms. The rental location was hard to locate and integrated with repair of old cars--not really a suitable rental office location. The team there worked well together, and are very likeable.

Évaluation :

3

Have someone available in the office or don't take reservations, we waited for 1 hour past our Reservation time in order for someone to show up to rent us the truck. There should be some way to shut off available appointment times if no one is in the office, U-Haul took care of us and gave us a partial refund and we appreciate it. Other than that when someone showed up they took care of us right away and were friendly.