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Michael C
Customer Reviews for M&M Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Good visit overall - desk clerk was quickly overwhelmed after we walked in on a Saturday morning so he apologized for not being able to help me more. I asked for 2 dozen blankets, they only had 1 - which was adequate. They did miss the windshield wipers (as did I at pickup). I picked up an $8 replacement for the driver's side at a truck stop in WY on the way - so you OWE me! : )
DAVID RI got charged for gas when I brought it back with the same amount of gas.
Oscar AI have rented Uhaul 3 times and have always had some type of issue. The prior, a 15' van, the gas was empty and the front steering was marginal, dangerous. This time M&M provided a safe vehicle, but we went to a Uhaul outlet to make our reservation for a seamless pickup and return, yet we found out our pickup was not an out let. More important the fuel gage was verified by M&M to be about 5/8 which I filled it to on return in boise. Having past tissues with intermediary reps, I specifically asked your representative to look at the body, fuel and mileage, which he did and said was fine. After I left he called and said the contract shows 11/16, or 1/16 less and with this type of fuel gage impossible to split hairs, but he said he could not say the tank was filled as needed, EVEN AFTER HE LOOKED AT THE THREE ITEMS WHILE IN MY Presence AND SAID ALL WAS OK. I called your central dispatch and explained the situation and the rep said they would call the local rep to get him to let the issue go. Unfortunately again Uhaul has not followed through and I received a final bill for gas. At this point Uhaul is not on my list of moving van rental choices
viki hLocation marked the gas higher than it was on out receipt causing a $30 charge for the gas
Joshua Gquick and easy just how it should be. Equipment was ready to go and everything worked out great.
Michael SBecause I was to leave it with 1/4 tank of fuel, I over shot when filling and left it with nearly 1/2 tank. I should be able to get credit for the fuel I paid for.
Berton Bfast and simple, super helpful and nice!! they also have so many other resources for cars if you need like emissions or oil change. such a great location with amazing staff! thanks!
Julisa OPerfect experience!
Aaron WToo far away from where I live and no closer return place. Customer service was excellent
Cathy WPlease check the truck I was listening some things, the service is Great
Wilfred MNothing to improve. The guy there was amazing..very polite. Faster and the truck in good condition. Highly recommend this location.
Ademildo SRepair the vehicles when they get damaged
Matthew SWe are just a little disappointed when we paid. We had paid up front when we picked up the unit. But when we delivered the unit we were charged a little over an extra $100 for mileage. But when we got the unit we were promised those extra miles. We were told we had paid in full. And so that was disappointing. Also we were given in writing instructions of where to deliver the unit, but when we got there it was not the location. So we then drove to the location they gave us, (and because of that) we were down two gallons of gas and was charged for those two gallons. So we had to drive to get THREE gallons to accommodate the two and another one gallon to get to the gas station and back. Not happy with the delivery point.
Chris SI struggled with getting my truck only because of my unfamiliarity of the website. Thankfully your help center remained on the phone with me and walked with me right to the end
Gary WGreat experience overall!
Paul YThe guy charged me for gas and extra mileage that were not a thing . I traveled under the 40 miles and brought it back with more gas than was in it when I picked It up
Hannah KDirty interior, not enough supplies that I originally added to my reservation, charges with a receipt.
RYAN BAmazing service
husam hHe told us he would check equipment in and send me an email receipt, kind of worried about not being there when it was done, but all went well
Thomas SThey were great. They had me checked out fast. And the drop off location was easy to get to and had plenty of parking. Great experience.
Reese SThese guys are the best!
Frederick NAll went very smoothly!
NORMAN GUhaul, installed furniture pads In to the truck and then charged me for them with out my permission. That's would be like McDonald's charging you for catchup packets they just hand you. They also overcharged for miles.
scott oI always regret doing Uhaul. Idk how come they are still in the business.
Ebadulrahman HCustomer service was horrible. I did go a little early to pick up the truck. He wouldn't even speak to me until my scheduled time. I was given the same truck that was there an hour earlier. He wouldn't even speak to me and was extremely rude. I wasn't comfortable going back so I sent my husband.
RANDY Rclean yes well maintained? I don't know I am not the mechanic at that location
craig gTruck brakes need to be looked at or replaced. Had to step on brake peddle over the half way mark in order for the brakes to start to engage. Self checkout and self check-in went pretty smoothly. There was a hangup with the verification process. Verification should be completed 'before' you get to location and are stuck there for several minutes while waiting for the 'all clear'. Merci.
Kenn BVery accommodating for short notice needs.
DARLENE JClean the windows
Jesus IBy the time we got to this location it was closed. The online check in for truck was horrible. The person that was at Uhaul place tried to help but wasn't helpful.
Samantha HFast great service
Jeanne NVery professional, helpful, extremely easy to work with (even in stressful situation).
KRISTEN SGreat people. Great service.
Richard GThe rep at the site was really helpful and explained well my options.
KEVIN TGet rid of that garbage app that doesn't even work half the time and missing key information. This is by far the worst app I've seen. I'm a software developer and know what's poor. Also let me get approved to pickup before I get there so I'm not wasting 15 minutes uploading documents and checking in that was a joke
Tyler GI was over charged and the truck was in poor conditio..while I do understand these are rentals and used heavily it didn't seem cleanliness is their priority. And filling the truck to the full line across the street from the location dropping it off and getting notification I was charged for fuel from U-Haul is a disappointment. I do not feel I will ever be using the service again.
Corin SVery nice and professional
kalvin jEverything was great! I just wanted to let you guys know that the check engine light was on the entire time I had the hauler though
Tyler PI dropped the truck off after hours and did not interact with the service station.
Trudy MThe truck was clean and functioned well. However, both my reservation time as well as the size of the truck were both changed 24 hrs before pickup. I also reserved furniture pads and a dolly. Neither of which were in the truck. I couldn't dispute or get any help because the location was closed despite being shown as open during the online reservation booking. Overall, it was kind of a *%#show. I was able to have a successful move, but it was a lot of trouble getting here. Sierra (U-HAUL Customer Service Rep) was an enormous help and was able to refund some of the money due to the booking issues. I hope she sees this and knows that she was the one shining light during this whole fiasco. Merci!
HOWARD PLoved both of the guys that helped me!
Greg CWe had to wait for 10 minutes before any one was in the office/ i had to go out and get some one twice
Emily CI had to change the time to pick up the truck (actually needed it earlier) and they were extremely helpful and accommodating!
Ryan CThe truck needs a wheel alignment and was not clean. There was food (chip, pretzels) on the floorboard and chocolate on the dash. I cleaned it out to avoid addl charges, but low and behold, I was still charged an additional fee for gas even though put gas in at the same level received.
Kimberli HThe guy that helped us at the shop was very nice and helpful. Very good customer service!
Sherry MTruck was not in good condition. Windshield wipers didn't work and we almost died in a snowstorm. M&M service is the worst company in the world. I will never use Uhaul again.
Zach GI’ve rented from this location more than once, always, very helpful, always, very professional, if I ever need to rent again, they will be my first call!
JOHN R