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Christopher B
Customer Reviews for M&S Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Better app
Jasmin SExcellent service reasonable price. Great experience. Thanks
George NSo easy and convenient to use the the app to reserve the cargo van. I felt comfortable and safe my whole trip. Thank you so much!
Paul MThey were a great help on such short notice John was very knowledgeable on the unit and how to hook up to my truck!
Rich MClosed @ 11:30A when dropping off,attendant was of little help.
Joseph AThe young man behind the counter did an excellent job! I have rented from U-Haul several times in the last 6 months and this was by far the easiest and most pleasant experience!
MARIA LExcellent customer service at the shop, he was kind and courteous. Very easy process, will definitely use again!
Caren OVery Professional and reasonable pricing.
Michael MGreat service. Very happy with this experience
Gary BEVeyone was very helpful and friendly. They explained everything and what I needed to do when I returned the truck. It went well, and would use them again, and recommend them to others.
Donna CVery simple,and convenient!!
STEVENR Reasy pick up, easy drop off, perfect size - thank you!
Mark BAfter leaving the keys with the attendant I received an electronic receipt where a $25 cleaning charge was added. This vehicle was returned cleaner than when I picked it up. Not good business.
Richard SNot very helpful.
John HThe employee was very helpful and made the process smooth. Merci encore.
gary cWhen you get to the pickup spot, you should have a Wi-Fi hotspot. You claim hassle free easy no contact pick up, but if you don't have service you end up searching for 40 minutes for the perfect place to stand so you can call the customer service to get the code to unlock the key because the app doesn't work correctly. Really freakin annoying, had to take extra meds because the experience upset me, not good idea for combat veteran's with mental issues.
Antonio FFast service, no hassles and very courteous employees. John was the name of the employee who helped me and it was a pleasure to do business with him.
John LI just want to give Nick from M&S Outdoor Power Equipment a shoutout thanks for all the help you guys are great highly recommend very knowledgeable
Michael PGreat service. Fast and easy. Helped hook up the trailer
Mary RIt was a very unusual drop off experience. I dropped off the truck a day earlier at their empty parking lot but it appears they had an issue with that.
John HThe place was closed when the hours said it would be open. It was a hassle to switch my reservation over to all online check-in.
Andrew HEasy in and out. Helped me at the counter. Did not make me use the app like some locations. Will definitely use again
brian wRien
Anthony CThere were empty soda bottles in the cab dirty napkins Electronic checking and out is surely fast but someone needs to check the vehicle
Stephen TGood customer service and clean / maintained well vehicles!! I am very satisfied.
lichen wRep was named Nick. He was helpful and was able to answer all my questions. Merci.
ADAM NThe self check in experience is extremely annoying especially in an area with bad cell reception.
Peter BBetter communication with customer .
Robert Vconvenient location, good service.
Louis NA representative called me ONE HOUR before my pick up time to change locations for an "in town" move. This doubled the mileage on the truck for a round trip so I had to pay twice as much in gas for nothing other than Uhaul's convenience. You're so damn welcome.
Daniel WNo improvement necessary! Easy and thorough drop off experience
Katina CExcellent customer service Thanks to the guys at M&S outdoor power equipment and Uhaul
mark oThe best experience I’ve ever had with U-Haul the guys offered to pick me up to get my truck.. I am very pleased with M&S outdoor power equipment and U-Haul excellent customer service
Michael PLocation was not my problem, Your online service is awful. I could not pick up my U-Haul for an hour because no one could help me. Time to invest in some online software or employees that know what they're doing. U-Haul is not ready for mobile check-in yet. Stick with using a live person.
Shawn Bthe picture for the key box needs to be updated it's in a different location. The app is garbage took for ever to load then when it did it did it would say session expired took a half hour just to check in and another half hour to check out not the locations fault
Frank VThe counter person was pleasant, and very helpfu
PAULS JPleasant staff!
THOMASR BCould not access lockbox after hours forcing a late move.
Lawrence GI am really upset that it is only $0,69/mile in Dutchess County and it cost me $1,99/mile when I rented a truck moving to dutchess county from the Bronx. I believe that was really unfair. That is 3 times the price I paid here. I'm truly disappointed
Saudia BTrailer light was busted. We had to repair it on our own. The owner and workers at the location wouldn't offer help and didn't seem to care the clip to the light on the trailer wasn't working. The ratchet to the straps that held the right wheel was also loose and came off while driving several times during out trip.
Stephen HI was disappointed that my drop off location was changed after I picked up my truck and was in route. The new drop off location was about 20 minutes further away and difficult to find. You should have stuck to the terms of the original contract as you would have required me to do.
MICHAELJAMES RCustomer service was excellent, left my car in their parking lot without a issue. Will used them again.
LUISR HI don't think that there is anything more to do. I rented a trailer and it was quick and easy.
JOHNLOUIS COverall this experience was awful. We weren't given one of the dollies we reserved and then we're charged full price for the item $70 worth when it wasn't even given to us and were told we could argue it later- but guess what that charge is still on my card. Also after cancelling our confirmed reservation twice- one of which was day of for the pickup we were then charged for another full day when I had called to request an extension. At the end of the day- I wish we went with movers- this wasn't worth the headache and the "guaranteed" reservation is laughable since it clearly wasn't guaranteed twice in a row after they changed it on us. Oh and it was a smaller vehicle- so my boyfriend had to make 2 trips back and forth 3 hours. Awful awful experience- moving is stressful enough and now throw in an unreliable company- customer service was kind and helpful the first time around when calling to extend the reservation- but the supervisor apparently Didn't communicate this and they told us they had to charge us for it anyway. Now I have to waste more time on the phone with customer service again.
Christian ALearn how to use the system and not charge the customer almost triple the final total.
Caesar GI would have giving a 5 start location is great specialty fro those who live around the area, however the cleaning and maintenance of equipment should be a priority because the truck I rented had a faulty rear door…. Advice for future renter. Check all door make sure the mechanisms from rear door are in good condition prior to departure
Alexander CI rented a van from M&S Outdoor Power Equipment and the people were very helpful and experienced one of the best experiences I’ve had by far with a U-Haul rental.
NICHOLASJOSEPH MVan rented had unpleasant smell but other than that great experience.
thomas aI made the reservation and my son picked up the truck. Location didn't check the reservation and forgot to give us the furniture and appliance dolly.
Christopher B