Customer Reviews for M&B Quick Mart LLC
(U-Haul Neighborhood Dealer)

104 évaluations

4980 Hall Rd   Orlando, FL 32817

(407) 657-4165

Heures d’ouverture

  • Mon-Sun: 7:30 am–8:30 pm

Services dans cet établissement :

Pour nous contacter

(407) 657-4165

4980 Hall Rd
Orlando, FL 32817

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 7:30 am–8:30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Gabriel Lopez 
Évaluation :
5

The rep Dino at the store was extremely helpful and wonderful. Merci.

Damian Latalladi 
Évaluation :
3

The window controls on the driver's side of the van were broken. I ordered furniture pads on the app, but they weren't available at this location. I called and asked for a refund for the furniture pads from customer service, and they said it should go through immediately. Twenty-four hours later, I still don't have a refund.

Addison Horner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Huynh 
Évaluation :
1

M&B Quick Mart was closed at 2:30 in the afternoon. We had to wait approximately 1/2 hour to re-open. Employee was talking on the phone the entire check out process. He would suspend my check out and wait on other customers. Process took well over 20 minutes. The employee did not engage with me except to ask for personal information for the application. No "thank you" or anything. I reserved 12 moving blankets, only 2 were available. The Quick mart was old and dirty. Not a very nice experience at all.

Daryl Weidman 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michel Lopez 
Évaluation :
1

I was sent to another location to get a truck and was told I could return it to any location. I chose the U-Haul place closets to my home and returned the truck there. The lady at the counter didn't check anything and told me just to leave the keys with the men outside. Then I get a charge of $190 for returning it to the wrong place. The lady should have checked me in and gone over this with me. Now I'm out $190 which I will be disputing with my bank and I will NEVER use uhaul again! This was the worst experience I have ever had!! Zero stars for them! I am very upset with the lack of communication and laziness of the staff! The location was 2 miles away from the pickup location and I was told I could return it to anyone. Had I known this charge would occur I would have driven the extra 2 miles and returned the truck to the original pick up location. I was blown off by the lady working the counter and now I'm out $190. I need that money to complete my move! I'm just discussed with this lack of communication! In addition to this, I was charged for 2 gallons of gas even though I put the truck above what I started with. This has been the worst experience I have ever had!

Susan Davis 
Évaluation :
1

Scammed for gas - I took pictures before and after and still charged for gas. I'll be following up

Andrew Nye 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher hedges 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRA ROCA 
Évaluation :
1

I preregistered before I picked up still had to stand around waiting for half an hour while the paperwork/contract was done. I was then told I could not return the trailer to this same location. I tried to return the trailer to 2 different locations only to end up back at the pickup location. Stood around another 30 minutes while the clerk tried to get a hold of someone at Hual only to be told I could drop the trailer there. I spent an extra 1 1/2 and 30 miles trying to return the trailer. I rent from haul pretty regularly and this was the worst experience I have ever had.

John Provo 
Évaluation :
1

The guy working when i attempted to return the trailer was not helpfull. He told me he was not accepting trailers as he had too many. I checked my reservation and confirmed that i had a local rental with return to his location. He then told me that his system was down and he could not help me but i could leave it if i wanted. I left the trailer and went home. After getting home i attempted to find a number to call to find someone to check in the trailer. That is when i discovered that i could check in myself on line but i had to do so via phone at the uhaul store with location turned on my phone. So...i had to drive back to the store to check in wasting another hour. All of this could have been avoided if the guy at the store was not lazy and actually helped my. DO NOT DO BUSINESS WITH THIS STORE

Michael Willoughby 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jacob howard 
Évaluation :
5

Location Off east 50/colonial out of a food place was horrible. Showed up on time and they said they didn't have the size and didn't help

Lindsey Lipschutz 
Évaluation :
5

Aucun

Robert Spurlock 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard MiddlebrookCase 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Reveiz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harrison Carter 
Évaluation :
1

No,comment

William Wiggins 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Evin Walden 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DESTINY LAMBERT 
Évaluation :
1

Counter agent was very unclear how to navigate the computer where the reservations are made. This was both at check in and return. Would not recommend.

chris suh 
Évaluation :
5

s/o

MICHAEL MEDFORD 
Évaluation :
3

The cab of the van was filthy. I know the previous customers had left it like this but it should be cleaned between rentals.

mark Evans 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Louis Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alani nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Young 
Évaluation :
1

I honestly had the worst experience dealing with uhaul rental. Extremely long wait in the beginning and then the lack of understanding and the wrong information and charges. I will never go back there again and will tell anyone I know never to go there.

Damaris Cruz 
Évaluation :
3

maybe. There was a used mask and water bottle left in the cab of the truck. the box was dirty as well. they service tire light was on. Which I have been told every time I get a truck that it is ok...... as well as the trailer light.

PATRICIA GUTTER 
Évaluation :
5

Totally awesome people

Mary Mettin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VELVET WYATT-BENNETT 
Évaluation :
3

Customer service is horrendous. Called multiple times each time was cold transferred multiple times per call no help at all. Gave up . Truck had no AC. Had a 3 hour drive in rush hour w a full load in the rain on I4 to Tampa with a fogged up windscreen due to warm air blowing out of vents extremely dangerous. 800 number is a total joke I discussed w agent at drop off location who was very helpful. I believe a full credit is in order this truck shows not be on the road w no ac and windscreen fogging issue .

mick lehman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Kirtley 
Évaluation :
5

Keep up the good work

STEWART HAMILTON 
Évaluation :
2

Truck had no gas. Tried to give us a clunker for cross-country travel. None of the accessories we requested were available.

Scott Rivera 
Évaluation :
3

Store did not open on time, hence paid for movers time to wait for truck to show. Someone else's water bottles left in the truck, 3 of them Back of truck was clean.

VICKY SALISBURY-METTS 
Évaluation :
2

I did not have a good experience with the service. First we noticed that when we accessed the correct U-Haul it was parked in a rural area. Not on the parking lot of the location. The U-Haul was filthy and the dolly we ordered was missing. After using the U-Haul and returning it to the desired location , there was no drop off lock box at the site. We had to return the next day and drop off the keys during opening hours. Very disappointed and dissatisfied with my experience and services.

Josaura Bonet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN VANDIVIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR LOPEZ NARVAEZ 
Évaluation :
2

Unit with low air on tires, air machine broken. Person doing the transaction was very confused with the whole process. At the end he wanted me to put more gas from his store eventhough I had filled it. Not a pleasant experience.

Alejandro Trevino Ortiz 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSE MEDINA CARRASQUILLO 
Évaluation :
3

Truck stated had tire pressure issues. Vendor stated gas tank was full - small truck - I drove 21 miles & used 6 1/2 gallons of gas.

Gerald Massa 
Évaluation :
1

The pick up location guy would not give me the PAID IN FULL. uhaul charged me twice was there for over an hour arguing with his ass .I had paperwork receipt but he was to stupid to work his cracked broken tablet...I demand a full refund from u haul..this was horrible experience

ROSE MENEFEE 
Évaluation :
5

Excellent service

JENNIEFER SANCHEZ BURGOS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark sadowski 
Évaluation :
4

The guy is very nice but if you do not want to show up when it says you open for the rental then just change the hours so people aren't waiting for an hour or more.

Frank Bullock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Forman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN ISAACS 
Évaluation :
5

I truly appreciate the help they gave me picking up the uhaul. It was clean and ready to drive out. I will use this location again soon.

ANN COTTO 
Évaluation :
3

More enthusiasm and better customer service.

Jonice Grant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG AVIGNONE 
Évaluation :
5

great customer service!

David Augustine 
Évaluation :
2

Be ready for the customer’s arrival and have the ordered items

Charles Caylon Cannon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Hubert 
Évaluation :
4

Wash the truck. Especially the windows.

Nicole Davis 
Évaluation :
5

Cab of vehicle smelled like Dog, cigarettes and urine. I had to sanitize and clean. The process was super easy and the facility personnel were very friendly.

Adam Massa 
Évaluation :
5

Great friendly service with zero issues.

GRAHAMEDWARD ROWELL 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas Washnock 
Évaluation :
4

Your team did a great job! EZ in and out!

Randy Dexter 
Évaluation :
5

Still waiting on my receipt

DELEY LEXIS 
Évaluation :
4

When using the Online system for pickup, please be clear that a 2nd form of identification is required; such as a passport, utility bill, or even a secondary contact phone number. i was totally not prepared for that.

William Mignardi 
Évaluation :
5

Offer a discount for military veterans.

linda hiller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Dale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott Gillespie 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Guillermo León 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emanuel Rivera 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander Mooney 
Évaluation :
3

Last truck was not showing mileage on the dashboard. I had to rely on whatever the clerk told me my mileage ended up at, surprisingly reading the receipt in my mail with a hefty amount of miles I didn't get to verify with the inexistent, not working mileage dial

Ricardo Campos Castro Silva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandel Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Brown 
Évaluation :
3

Not tuned in due to other job duties.

David Humphreys 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carrie Scott 
Évaluation :
3

Quick and easy pickup and dropoff. Exactly what I wanted.

Joshua Free 
Évaluation :
4

Tire pressure light was on entire time and inside could have been cleaner.

Yvonne Bulla 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Keller 
Évaluation :
5

Everything very easy smooth and professional Vinny was helpful

Jesus Fernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uriah Golding 
Évaluation :
3

This entire experience with UHaul has been a nightmare! I wanted a van to move one piece of furniture and ended up with a 20 ft truck that cost so much more and a lot more to pay for gas. And to top it all off the 15ft that we were supposed to get the keys were missing so they gave me the 20ft to rent instead. Apparently this truck/tag was registered in my brother's name since that was the truck for the reservation since nothing smaller was available. A couple of hours after returning the truck in a different area, we receive a call from a restaurant owner who said that the uhaul truck registered to me was found in his camera recordings for stealing bikes at his restaurant. This guy not affiliated with uhaul at all had my phone number, name, and the time the truck was returned (12:18pm and it was after 2pm when they called). What about privacy laws??? Rent with uhaul and they provide your info with anyone!! Extremely disappointed at the overall experience, especially privacy info provided to a random person, and the added expense because no one could figure out what they are doing. My card was charged twice so I'm hoping it will reverse itself so I don't have to deal with that also!

james stephens 
Évaluation :
1

Building was closed and could not contact owner. All lock boxes were wide open with no keys inside. The U-Haul that was assigned to us was blocked in by other cars with no one there to assist us moving them. It took over an hour into our scheduled time to get in contact with the owner and solve the issue.

Justin Alcaraz 
Évaluation :
1

Unfortunately our car broke down. Tooks about 6 hours to be fixed.

Alibaz Khederzadeh 
Évaluation :
5

Super friendly and helpful, convenient location for us.

JENNIFER DONOVAN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES NATHAN SACCO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaime Striby 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marianne Lambertson 
Évaluation :
5

Easy and quick experience!

Natasha Williams 
Évaluation :
1

Had zero idea what they were doing

LUCAS NOBOA 
Évaluation :
3

The truck was not clean. It was empty of any debris, but NOT clean. Had to wipe down everything prior to getting in. One would think with Covid going on, attention to cleaning would be a priority.

DEBRA EIERMANN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUZANNE LAFACE 
Évaluation :
5

Best experience with UHaul I have EVER had. Owner Vinny was a pleasure to deal with. I would definitely recommend renting from here to anyone.

DEBRA BUIS 
Évaluation :
5

Had no problems picking up nor dropping off🙂

Sam Shea 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ming-Feng Chiang 
Évaluation :
5

Booking, pickup and return were easy, and the price of the rental was better than I expected

Hugo Hunte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Justin 
Évaluation :
4

Vacuum wipe steering wheel.

daphne gray 
Évaluation :
4

Had transmission problems with truck. Otherwise no complaints.

Norman Pringle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIA SUBAUSTE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly Poucher 
Évaluation :
2

The truck was very dirty

Wesley Hambley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA GUTTER 
Non les évaluations ont été soumises pour cet établissement.

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