Could not reach customer service. Location is small and hard to maneuver. Bad experience.Zakiya H.
Customer Reviews for M&M LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rochester, NY 14611
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 9h30 am à 1h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
If your reserving a rental be sure to call first, so that it goes smoothly. Small glitch, but owner to care of it quickly. Merci.Jose M.
Le client n'a pas laissé de commentaire.Angelina Z.
Le client n'a pas laissé de commentaire.MELANIE M.
Le client n'a pas laissé de commentaire.sonya G.
Le client n'a pas laissé de commentaire.WANDA E.
Mark Mathieu did a great job for me and my family. I highly recommend him to anyone.Pedro D Q.
everything was quick and the customer service was good.JACQUELINEL G.
Extremely helpful and friendlyEssence M.
I wish I could give more than five stars. Mark came through with the equipment I needed at the last minute. Thanks again Mark!!Tanya B.
This location needs pick up trucks and vansneta D.
Previous representative said I was a terrorist and I couldn't pick up my truck. they're up at this place was reading the sister knows and couldn't let us pick up the truck because of this and I had to call customer service and the Barbie took care of me and laughed it off and said it was a disagreement over a charge from the previous year. I'm not a terrorist. And I'm very appalled U-haul would call me that. Getting a lawyer involvedJulius J.
Mark was accommodating, working with me to make sure I was able to rent the equipment I needed. The truck was scrupulously clean and ran well. I highly recommend him, the equipment he maintains & the location he works from. Thanks Mark!!!!Tanya B.
Le client n'a pas laissé de commentaire.Faith L.
Location is in a sketchy neighborhood where I felt unsafe.Thary K.
Mark was extremely helpful and knowledgeablebernard M.
Le client n'a pas laissé de commentaire.dan S.
Very good customer service. I made a reservation at the last minute and the rental agent was very pleasant and helpful. The owner was flexible and accommodating and remained open after hours to allow me to pick up the truck.June H.
I had a wonderful experience at this location, they were fast and efficient, honest and clear with all prices. The truck was clean and in great shape. I have already and will continue to recommend this location.nicole S.
Mark was extremely helpful and knowledgeable about UHAUL products and services. I would really like to see pick truck and cargo vans at this location. I could refer him more business clients in the area.NEIL B.
This location is out of the way and dark, it is narrow and very difficult to drop off a trailer. I wouldn't go there again.George C.
Le client n'a pas laissé de commentaire.shekina V.
Le client n'a pas laissé de commentaire.John L.
Terrible drop off or pick up setting. No signage and no parking. Owner was not present during business hours.Robert G.
Le client n'a pas laissé de commentaire.Syrinthia H.
- not a good location and no person on site - attempted to rent us a uhaul that had no drivers side mirror. - did not have the moving pads that we preordered in the truck - resolved all these issues by getting another truck from a different location and were very pleasant about it - I will not rent from this location again - requester Jefferson rd location but that location apparently doesn't rent 17' trucks so I was asked to use this locationMaureen K.
Le client n'a pas laissé de commentaire.MARK M.
Mark was incredible helpful and knowledgeable he was fast and knew how to get everything set up . The location was new so the inside hadn't been renovated so I'd ask U-Haul to support them and get it set up quickly. The lake view location staff were rude. Also U-Haul didn't email me to change the location of the pick up I was told on arrival at lake ave please fix thatMARK M.
Le client n'a pas laissé de commentaire.Rodney B.
Notify me that you're sending me to a location that is an abandoned building with no human being around to help when the google chrome, safari, and the U-Haul app won't work to get me the code for my key. Spoke to 3 different representatives from your company before this was resolved. It took me over an hour to get my truck I had reserved weeks prior. Will never use again.Nate K.
Le client n'a pas laissé de commentaire.Noel R.
Clean up the area. It's terrifying. Just because the area around you is filled with scum doesn't mean you as a business has to follow suit.Brian R.
I had a very bad experience on this same day with store located on 120 lake avenue.i was re routed on phone with customer service to go to. 521 west avenue.and I have no regrets for getting the truck from west Avenue. The people were very friendly and very knowledgeable. And treated people with respect. I give the west avenue a 5 star and will return there for my business.Gloria L.
I was charge for gas an i bought it back at a half tank like thats crazy i have bad experience wont rent againJERVON B.
Le client n'a pas laissé de commentaire.VERA B.
Le client n'a pas laissé de commentaire.Juanita C.
Le client n'a pas laissé de commentaire.Theresa M.
Camille is fantasticAmaran S.
worst uhaul experience everTisharia W.
Mark was wonderful to deal with. I highly recommend renting a u-haul from him!Lisa K.
The location was dark and messy which made me uncomfortable but I understand they just opened a few days ago. The lady that helped me was very nice and did a great job. The truck drove great. I just wish it had cruise control for my five and a half hour drive. The only other thing is the windshield wipers made the windshield streaky and hard to see through when I hit a snow storm in the last hundred miles of my trip. It was after dark and just made driving kind of scary.Mersady S.
Le client n'a pas laissé de commentaire.Amber J.
This location was in a bit of a sketchy part of town. No one was in the office when I was there to return my U-Haul. Luckily I could return the U-haul over the phone or else I don't know what I would have done.Jamie L.