Customer Reviews for M&R Goodyear Inc
(Concessionnaire U-Haul dans le voisinage)

202 évaluations

13245 Telegraph Rd   Santa Fe Springs, CA 90670

(562) 445-3954

Heures d'ouverture de l'établissement

  • Lun au mer : 8h30 am à 4h pm
  • Jeu : 8h am à 4h pm
  • Ven : Fermé
  • Sam : 8h30 am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(562) 445-3954

13245 Telegraph Rd
Santa Fe Springs, CA 90670

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 8h30 am à 4h pm
  • Jeu : 8h am à 4h pm
  • Ven : Fermé
  • Sam : 8h30 am à 4h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Easiest rental of a vehicle I've ever had. Customer service was exceptional.

JOSEPH L. 
Évaluation :
5

you were great!

ALICIA W. 
Évaluation :
4

One thing that was a problem was I got a text about returning the truck after hours. You're supposed to click a link to finish up the process. We were in a hurry and I dropped off the truck and we left. after we were driving, I went to do the online return and found I needed photos of the truck. it was too late. We had already left and were 20 minutes away. You should have it IN THE TEXT with a heads up that you need to take photos after dropping off . I didn't bother checking the link until after it was dropped off , and that caused the problem.

CURT E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mariusz S. 
Évaluation :
5

Great service.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA K. 
Évaluation :
5

Rien

SALVADOR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry G. 
Évaluation :
5

.

ALMA M. 
Évaluation :
5

Thanks

JEANPHILIPPE A. 
Évaluation :
5

Excellent service à la clientèle.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
5

The self serve check in is horrible. I was in the parking lot for 1 hour and it took your customer service staff 1 hour to finalize everything. They never called me back. I called back several times and finally got through to someone who was about to give me the code to access the key 1 hour later. Horrible! I would not recommend this service to anyone, ever!

Corina V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE V. 
Évaluation :
5

Great staff.

ROY C. 
Évaluation :
1

Traine workers to do better work

Benigno S. 
Évaluation :
2

Customer service was well below par. Customer service had no personality. Acted like I was interrupting his day. Could barely hear any of his instructions. He gave me the keys and pointed out back. I had to locate and figure out what truck it was.

TRENT P. 
Évaluation :
2

The worse part of this experience was trying to get a hold of anyone at uhaul it took over an hour to talk to a representative I will NEVER use this company ever again The truck was disgusting and filthy And when I returned it the lot was dark and unsecure

Christina C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaime L. 
Évaluation :
2

Very little instructions by the person renting the truck to me. Truck was very dirty inside and out. Windows were hard to look out, smudged and smeared. Nobody checked the condition of the truck before I left. Poorly lit secluded area to leave truck after hours. Hard to get a hold of anyone. I was on hold for 1hour and 15 minutes just to return the truck.

Larry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roald N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maebel G. 
Évaluation :
5

no long lines and no waiting.

Phillip T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
1

One of the worst experiences I've had as a customer. I scheduled my pick up on July 29 at 530, got a call the day before saying they couldn't do that time, and instead had to change it for 9 AM. I told them that put me at a big inconvenience due to scheduling conflicts, and there was nothing they could do to compensate me. So the next morning I drive about 30 miles from my house to pick up the truck (because that was the closest pick up location).I arrive at the pick up location at 9 AM and I get a call from the area manager saying that The truck is not available for pick up at 9 and there was nothing they could do about it. So I wait about an hour and a half and still No update of my trucks arrival. Instead of waiting there longer with my wife and kids in the car I go home (which by the way is 30 miles back ) . Probably 45 minutes after I arrive home I get a call that the truck is ready for pick up at that location, so I have to drive 30 miles again. All I got for this huge inconvenience was a measly 50 $credit from U-Haul this is not acceptable in anyway or form. Also got charged for extra miles too, and they couldn't even compensate me there. Will never use again. Unacceptable and despicable.

Christopher L. 
Évaluation :
5

Continue in the same manner.

ronald S. 
Évaluation :
4

Staci at the drop off location went out of her way to get a taxi for us

John P. 
Évaluation :
4

Keep the equipment clean and sanitized

SALVADOR P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim L. 
Évaluation :
5

Great experience renting a uhaul truck!!

Elgie L. 
Évaluation :
1

I was told the fuel was slightly under a 1/4 tank but when I jumped in the truck and turned it on I saw that the fuel was completely empty. I explained to the lady at the cou tr and was told to go on the app to dispute, she also mentioned I would receive a credit for fuel. To top it off I was later charged a bogus 25 $cleaning fee when I brought the truck back as clean as it was when I got it.

Marlon S. 
Évaluation :
4

Vehicle smelled of marijuana and there was an old Red Bull can under the seat and someone's water bottle

Cristian A. 
Évaluation :
1

your dealer was not a help they wanted me to to do their job they never had me me sign the contract their for I never rented this truck the contract shows truck had 1/2 tank and I showed the dealer how took picture of the gas gas gauge which showed under 1/4tank before I left the lot he said he would send you the updated picture but they are trying to charge me 30 $refuel charge and 83 $for gas but I brought it back with more fuel than it had so if they do not fix this I will tell my corporate aco until that this is a in correct contract because they did not have me sign the contract I am not a u haul employee and will not do their job witch is what they wanted me to do thank you Nicholas Bommarito ps. correct this and I will not dispute it the charge is only one day and no gas or refuel charge witch is 123 $and change or I will tell corporate and dispute the whole thing this was bad service the worst I have ever had thanks again Nichols Bommarito

Nick B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Favio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hugo V. 
Évaluation :
1

Uhaul this location wanted to overcharge miles and gas. I never never will rent in this location. I had to claim by phone to the corporate office to recover my money back

Julio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemarie W. 
Évaluation :
5

quick and easy

nicholas A. 
Évaluation :
1

The truck was in empty- the girl who assisted me was a mess. She stated, that if I take it on empty that she'd charge me 1,67 $ when I return it. I filled up half tank for 50 $and she didn't keep her deal, she still charged me an additional 30 $. She was pushy and wanted to charge me after I left, I just assumed she had a customer so I was considerate of her time and left. I saw the receipt afterwards and noticed the charge. The place was a pig sty- did not look like a place of business. Do not go here! Plus the truck was disgusting.

Kassandra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago R. 
Évaluation :
1

I reserved a 15 ft truck, when I arrived they didn't have one, I had to take a 10ft truck and was promised a 50 dollar credit and never received it!

Anthony T. 
Évaluation :
5

Nothing excellent experience

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nataka S. 
Évaluation :
3

I wait all the times because not stay there for right person. It means processing time slow at most time.

Abraham C. 
Évaluation :
5

i was suppose to pickup the Uhaul truck in Downey. But I was told later in the day to pick it up in Santa Fe Springs

Craig L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise S. 
Évaluation :
3

The representative wasn't able to get our card to scan in her machine. It took three or four tries and then she still had to add the number by hand. I'd like to see this working better. (I was afraid 3 charges would show up on my account.) That whole process just made me a little nervous. But the people were great and other than that the process was fast and easy.

Kathy S. 
Évaluation :
1

The employee that we rented the truck from was extremely rude and asked my husband if he had enough money to pay for the rental. Also the dolly we rented online was unavailable, which meant we had to drive around and find another location with one. We have contacted uhaul already and received a partial refund for our rental. I think uhaul should evaluate the location that we rented from.

Manuel R. 
Évaluation :
3

Contract is for the use of the vehicle. Prorate recommence if mileage was factored in the price.

Vivian J. 
Évaluation :
3

Interior was not vacuumed. The gas charge of 9,5 is incorrect. The gas meter was between 3/4 and 7/8. I told the young lady about this but she was on the phone and did not make the time to view the gas meter. The system to get the rental was easy but, the follow through left me disappointed.

Rudy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana A. 
Évaluation :
5

Bernice is very friendly and professional

patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean N. 
Évaluation :
4

When returning the van at 1:00pm there wasn't an agent available. I had to drop off the key with a Goodyear mechanic.

Rose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
3

Keep ur rentals in good shape the one we got was really pulling hard to the right and made it to keep driving with the steering wheel turn the other direction to stay going straight.

Ralph P. 
Évaluation :
5

customer Service was excellent, and the equipment great, the only thing I would maybe improve is the prices because they are a little over some competitors. and also the alignment on my truck was bad. other than that everything was great

Rafael P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Oscar D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H. 
Évaluation :
3

Everything OK but the truck brakes was bad thank you

Abdul aziz A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy K. 
Évaluation :
2

The rep that was working behind the desk, just handed me the keys & I had to locate the vehicle myself. No walk around was done to validate the fuel & everything was correct. I later found out the amount of fuel that was told to me & what was marked was incorrect & the drop-off location had to make adjustments for me. I was a previous U-Haul Rep & was not happy with the service. The vehicle had a problematic transmission that wasn't stated to me.

nadine F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilia M. 
Évaluation :
3

Truck was almost on Empty. Talked to the woman on the phone who said they would apply a 25 $credit for the truck being empty and having to put gas in it. When truck was returned, NEVER got the 25 $credit back.

barry C. 
Évaluation :
4

Drop off was quick and easy.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A. 
Évaluation :
2

Most time a person who charge Uhaul was not in that place . It makes uncomfortable to proceed.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew M. 
Évaluation :
3

didn't really like the mobile check out, would have rather talked to an associate to check out vehicle

sylvia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geri G. 
Évaluation :
1

Be sure that this location is properly trained. Make sure you check vehicles in ASAP not 3 days later.

EARNEST L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan Y. 
Évaluation :
1

Went to this location "Santa Fe Springs" To pick up the truck and the truck's gas tank was completely empty! , then I call the representative and told her the situation she said that since the truck is in an open land location with not fence the people stole the gas, also she said that she will give me a credit for the gas once I return the truck , I return the truck with a 3/2 of gas and they never give me the credit as they promised me!! these people are pure mafia!!I and I will follow a complaint with my bank and the city hall of that city! they stole my money and keep the gas for them!!!

juan M. 
Évaluation :
3

Location average because when we got there I had to speak with the uhaul representative over the phone who mentioned that she was closed all week and wasn't sure how I was allowed to pick up in this location through email. She was kind enough to still assist me over the phone and I was able to get the truck but it was just a hassle having to verify my info again when I didn't have to.

Eli C. 
Évaluation :
5

Instructions about the gear shifting using the "M" for Manuel shifting. It took me a few hundred miles to figure why it was not shifting or slow on take off.

john F. 
Évaluation :
5

Great customer service! !!!

ABEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla V. 
Évaluation :
3

It was scared of driving for long distance. It was not maintained well. Please check the car I rented.

TESUS I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward P. 
Évaluation :
5

Thank you for making our day a pleasant one.

CARLOS F. 
Évaluation :
1

You should let people know there is going to be cleaning fee. People are using these vehicles for moving so of course there is going to a little stuff left behind. Not a cause for a cleaning fee.

SARAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL G. 
Évaluation :
4

My vehicle had AZ plates. Could have at least had the windows cleaned. Don't think the vehicle had ever seen a wash. Other than that it served my purpose.

Warner G. 
Évaluation :
5

very very good.................

SANG K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maganlal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George V. 
Évaluation :
5

nothing every thing & one was great

Nick G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ho H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky J. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page