Customer Reviews for M&R Grocery
(U-Haul Neighborhood Dealer)

141 évaluations

841 Hwy 105   Ozark, AL 36360

(334) 445-0406

Heures d’ouverture

  • Mon-Sat: 8 am–5:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(334) 445-0406

841 Hwy 105
Ozark, AL 36360

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–5:30 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Old man there was slow and could hardly hear him. Equipment was fine.

michael s 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenny M 
Évaluation :
3

The rep was easily confused, he created two contracts for me by mistake and charged me twice. Still waiting on a refund. I didn't chose this location. U haul couldn't provide my original pick up location and I was desperate for a truck even though I reserved my truck a month in advance. I called U-haul on May 31st and it's June 5th and they haven't reach out even though they swore they would. Sad

Julie R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ross v 
Évaluation :
1

Le client n'a pas laissé de commentaire.

asia j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy c 
Évaluation :
5

Great location and hospitality.

Armando H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy F 
Évaluation :
5

Try to make sure the customer has the equipment when the customer makes reservations on line with Uhaul.com.

Elizabeth M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EBONY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Augusta B 
Évaluation :
5

I don't need a U-Haul very much but I've pulled 2 a good distance. They track well are clean and easy to get. I can't think of anything else to make them better.

darren c 
Évaluation :
5

when I went to pick the truck up, it was already pulled up front and everything that I reserved was ready to go. moe was very nice, professional, and he got me out of there in a timely fashion. Returning the truck was just as easy. I would highly recommend this U-Haul location.

John S 
Évaluation :
5

Outstanding service very cordial and nice owner

Alvin S 
Évaluation :
2

The amount paid at pickup should not be way more that what was quoted.

Jason P 
Évaluation :
5

Such a nice gentleman

KIMBERLY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A 
Évaluation :
5

Upon entering the cab of the truck, I found a broken methamphetamine pipe in the cupholder closest to the steering wheel. I found it after I had already pulled off. I stopped to get a drink and when my drink wouldn't sit upright, I looked and that's what was in the cupholder. It was dirty in the front and dirty in the back. I don't find it right that we didn't get our whole refund back as we turned it in in the exact condition it was in when we got it. I believe we did accidentally leave a dog bed in there but that was on accident. I've never used a U-Haul and not gotten my refund back. I don't understand.

Kristy L 
Évaluation :
4

Just making sure that everything is up to part. The only thing wrong was that the light was out in the back cabin

GREGORY H 
Évaluation :
4

The sales rep at M&R Grocery was very competent and helpful. My overall trip and towing experience with UHaul itself up to that point and during the trip was a disaster with many hours spent on hold and callbacks that never happened. I will avoid renting from UHaul in the future.

Eric B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C 
Évaluation :
3

I agree to the 0,5 mile over charge. I however disagree with the fuel charge. I turned it in with more gas than I received it with and have pictures to prove it.

jeff s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffryan R 
Évaluation :
3

Dropped off. After hours

Kimberly K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony S 
Évaluation :
4

The app for checking in wouldn’t allow pics to be taken so I had to call in.

Kimberley K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DALTON L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brenda w 
Évaluation :
3

Although he was nice, he did not finish our check in while we were there. When we picked up the truck it had between 1/4 and 1/2 tank. The man there said bring it back over 1/4 tank. When we returned it, it was almost 1/2 tank. The guy at the return end charged me $14 for being 3 gals short of a half tank. That's the second time he was not forthright with us.

ALAN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FLORA W 
Évaluation :
5

A very pleasant place with friendly people.

JEREMY G 
Évaluation :
1

Was not my drop off location . see you cant even get that right

Angela H 
Évaluation :
5

Mo is great. Thanks Master Chief.

Scott M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Siang N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANISHA H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherrina T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Elizabeth K 
Évaluation :
5

Mr. Mo. Very nice and professional at serving his customers!!!!!

Randy A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B 
Évaluation :
5

Manager (Moe) was very enjoyable to deal with

RICHARD B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D 
Évaluation :
1

The owner was rude and very unprofessional. Will never visit his location again.

TONYA E 
Évaluation :
5

Moe goes out of his way to make sure you get what you need.

Jennette L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane W 
Évaluation :
3

Gentlemen was pleasant but did not make sure trailer lights were working before we left. Only after a short distance the lights on trailer no longer worked . Stopped and checked and all lights on our truck were working properly but lights on trailer did not work. Had to stop and stay overnight due to no lights working on trailer. Make sure that all euipment is working properly before renting.

Curtis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Itay H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mo a 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGGORY D 
Évaluation :
5

1st time user,length of ramp from back of truck would of been helpful...when I received statement was surprised to see 26+ dollar charge for gas, I feel like I was within one half gallon of when I picked up the truck,used the same trk two days later and no fuel had been added. I was last to use trk. Not happy.

TIMOTHY W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

laural b 
Évaluation :
5

This is a location we have visited for many years and know the owner and there was no problem in returning the car hauler.

regina j 
Évaluation :
4

has nothing to do with location but UHaul. I scheduled a 15ft truck because it was the only one available but I wanted to add accessories later and couldn't because I couldn't edit the order. I called the pickup location to find out that the truck reserved would not be available. I told them that I couldn't log back in to UHaul to cancel and was told to call direct. I did and was able to cancel and schedule another larger truck which is what I wanted in the first place but pickup was later than I wanted. Reserved it anyway out of necessity. Arrived early to get the truck and it too wasn't available and would not be returned until 2 hrs after the reserved time. your associated there called and located a truck at the first pickup location that was to also be the larger truck there that was reserved for the next day. A contract swap was worked out. I then drove to the location got the truck and returned home to start loading. Only then did I realize that the truck I was given was a 15 ft and not a 20 ft truck. I had added 24 pads and an appliance dolly because of the expected room. I didn't not even open the pads because we had to prioritize what would be loaded. Summarize: I went through three dealers and three trucks just to end up with the wrong truck and unable to use pads added to be used with the truck I wanted and was told I was picking up. Scheduling is poor and now I'll see what Customer Service is.

James H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray j 
Évaluation :
3

Try not to take 1hr or more to get you check out

Christene P 
Évaluation :
2

I reserved a truck at the Dothan, AL location and was rerouted to Ozark, AL. I spent almost 4 hours there to get the truck. The owner wasn't feeling well and didn't have anyone else there to do the work. He might need to train others how to run the Uhaul business in case something like this should happen again. The computers went down and it was just a complete mess! I was moving my belongings from Dothan, AL to Troy, AL, so just imagine me having to leave Dothan to go to Ozark, and then back to Dothan to load and move to Troy. Everyone was irritated.

Tammy W 
Évaluation :
3

The pickup process was slow.

Thomas H 
Évaluation :
5

This was an excellent rental location... and I would rent from here again.

sara f 
Évaluation :
3

Wasnt told i was being charges for insurance coverage and was charged an extra 100 dollars then uhaul wouldn't refund

marianda w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

My original reservation was with Miller Custom Cycles in Ozark, AL, but after they didn't show up to rent it the trailer or even open their business, Uhaul transferred my reservation to M&R Groceries. The lady and gentlemen that worked there were very friendly and got me the taller that I needed very quickly.

Matthew W 
Évaluation :
5

Very nice person

Tammy U 
Évaluation :
5

Service was platinum above any other uhaul I've ever used before.

Joshua W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

courtney s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

archmanMichael M 
Évaluation :
5

My only complaint about the entire experience was that my res was transferred 25 mi away from the requested pickup address, and I wasn't notified until the morning before. Due to my circumstances, this caused me to go over on the mileage. This is in no way m&r's fault. They were great.

Rachel G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G 
Évaluation :
5

Just keep doing what you doing good business thank you

Mary M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn G 
Évaluation :
5

Nothing more it's all good

jerome f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lexa D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRED M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce O 
Évaluation :
5

Great experience.

MARK P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASONDA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harold s 
Évaluation :
2

The retailer was EXTREMELY unhelpful and in fact was an impediment to renting the truck online. The rental agreement was NOT was listed on the website. Why do we have to pay extra mileage for a truck that was not available in the city we needed? The website said the rental included 140 miles. This is NOT what the extremely unhelpful agent said and is in fact what was on the website. I have pictures confirming the mileage and the fact that no truck was available at the starting location and that we had to choose an alternate location.

John C 
Évaluation :
5

This place is awesome!!! Mo, the owner of the location we rented the Uhaul truck stayed opened for us to get there to pick up the truck. He was super nice and professional.

Wendy M 
Évaluation :
5

I will rent from this guy called MO again .grate guy Thanks u haul .thank you mo

george c 
Non les évaluations ont été soumises pour cet établissement.

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