Customer Reviews for M&S Transmission
(Concessionnaire U-Haul dans le voisinage)

695 évaluations

9400 Central Ave SW   Albuquerque, NM 87121
(East of 98th St NW)

(505) 892-8410

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/18/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(505) 892-8410

9400 Central Ave SW
Albuquerque, NM 87121
(East of 98th St NW)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/18/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

looked like a hole in the wall place and had to wait for any help and even then felt like i was in their way.

RICHARD E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATALIE L. 
Évaluation :
1

These people are trying to rip me off I paid more to them than what they are charging me for I paid for the truck for 5 days 96 dollars every day why I don't no why I even have proof I paid it's all on my bank statements never using them again sorry

Serenity D. 
Évaluation :
5

Tell them if they return equipment after hours that google Chrome has to be used to log it back in. I wasted over an hour because i couldn't get the pictures to upload.

RONDA L Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

We had a great experience here. The lady (and friendly canines) at the store gave us great information to help us as we figured out what kind of equipment we needed, and we appreciated the patience as we figured out the details.

Grace W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MELISSA C. 
Évaluation :
5

All is Good

RUTH G. 
Évaluation :
5

nice and polite

PAULA G. 
Évaluation :
4

Get more help.

Brian F. 
Évaluation :
4

Smile

ANNABELLA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAILEIGH MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin S. 
Évaluation :
3

Ordered a dolly with it and it wasnt in there sadly but good for the most part

iesha C. 
Évaluation :
3

See notes above

JAMIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA F. 
Évaluation :
1

Truck smelled like smoke also I was sent to 3 different locations really bad experience this time

Ernesto E. 
Évaluation :
5

The staff were friendly and covered our needs.

CYNTHIA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jess B. 
Évaluation :
3

S.O.

KEDERICK Y. 
Évaluation :
5

Everything was perfect. I'll definitely use this location again if I need a uhaul.

Vanessa A. 
Évaluation :
3

The U-haul should be inspected between rentals. We found a used syringe behind the drivers seat!! Very unsanitary and makes me a little upset.

JULIE G. 
Évaluation :
1

Teach them how to treat customers, instead of screwing them over. When I filled out online, it showed $.79 / mile - I was charged $.99. I used the truck for 13,5 miles, and they charged me for more than 5 gal. of gas (really?). The graph on the receipt shows it should have been 3. The truck wreaked of a really bad smell. Didn't even offer a discount for that ( I asked).

LARRY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

matthew J. 
Évaluation :
5

Winning lottery #s

Frank C. 
Évaluation :
5

Staff has patience. They're calm and get business done in a speedy manner. They're friendly and considerate. Merci.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
2

My order online was changed with locations and I ended up having to pay an additional 50 $in mileage. Wasn't given a credit for their mistake

Jennifer J. 
Évaluation :
5

Everything was excellent!

LUIS R. 
Évaluation :
3

Bad experience in trying to rent car dolly. One location would not rent me the item and were not helpful at all, even though I have very good experience before this time and this time they were insisted that my car I would be using would not work. At different location I was told that U-Haul equipment would not work for me. When I called your phone line the gentlemen on the line was very helpful and I was able to rent the dolly and when I needed it. I have used U-Haul in the past but after this experience I probably not use them again.

BENJAMIN S. 
Évaluation :
5

All I can say is your service Was most excellent Drop off point Was just down the street from where I had to be

Crispin C. 
Évaluation :
5

Good customer service

Javier B. 
Évaluation :
2

This has been pretty much the worst customer service experience I've had in my life. I got overcharged for a dolly that was not included. And your contact list check in system is beyond worthless. It will be easier to carry things by hand then rent from U-Haul again

Michael C. 
Évaluation :
5

Everything was fine did a great job

Robert B. 
Évaluation :
5

The location was great the day before turn in I needed the truck 2 more days. The U-Haul number did not answer during business hours I had to get the locations actual business number. Once I called that number no problems at all. I would suggest U-Haul get there act together. Why have a so called 24 hour phone line and web site if you can not reach someone????

anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asuncion L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

francisco M. 
Évaluation :
5

on this particular rental cargo truck, the right side passenger does not close easily. you have to slam it hard enough to close the door. I just wanted to point this out. other than that, I Thank Joe, the representative was very courteous and helpful.

MIGUEL R. 
Évaluation :
5

N/a

jose S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelica A. 
Évaluation :
5

The pick up was quick and easy and the staff was wonderful. The truck ran great and no issues at all. The drop off location was great too. Quick and easy. I would definitely recommend to friends and family.

Timothy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

felipe J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna P. 
Évaluation :
2

scholly shark everything, everything was not clean or in working order and the gas gauge they lied on how much it was in there when we started

Timothy W. 
Évaluation :
5

Awesome customer service. I would use this location again and would refer to others.

Jay B. 
Évaluation :
3

There good employees .

jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel M. 
Évaluation :
4

Convenient location

Ralph H. 
Évaluation :
1

Poorly executed instructions, was not advised by any Uhaul representative to download a app. I had to call back 6 times to get the rite information and 2 of the representatives had attitude problems. At the end we were charged more then we expected also. Invoice shows 3 separate charges for gas. We paid the extra fee to cover the gas and only used a 16th of the gas. Not happy at all with this whole process. Would like a representative to call so we can take care of these issues.

Erika C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
3

There were only a few trucks. But it must be enough because there wasn't any trouble with availability.

Maranda H. 
Évaluation :
3

I was really hoping to drop the uhaul at another facility closer to my new home instead of returning it clear across town that just added miles.

Anthony F. 
Évaluation :
2

Not maintained tires low pulled horribly.

Kati V. 
Évaluation :
5

Dropped off.

Lawrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yazmin I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
5

Very professional and very convenient. Enjoyed my experience with the Uhaul rental company M&S Trasmission

chrytal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

None.

Ernest E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine A. 
Évaluation :
1

Reserved dollies not provided and received no call or explanation before equip pickup (self checkout)

Adam M. 
Évaluation :
4

Service was fast, accurate, and efficient.

Karen B. 
Évaluation :
5

Management was awesome, great customer service overall!!! I decided on the 15 foot truck and it was exactly what we needed for our move. I would recommend this store for anyone's local moving needs.

AMESHA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katrina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TOM W. 
Évaluation :
1

Drunk drivers who need ignition interlock systems put in or taken out take priority over reserved u-haul. I reserved a week inadvance and had to wait 45 minutes, then taken into a back office because they were taking so long.

Charity R. 
Évaluation :
4

El trato al cliente

victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C. 
Évaluation :
4

Inspect/replace tire straps on car haulers. The ones we used were frayed.

Levi Y. 
Évaluation :
5

Be open later than 430 pm

ROBERT P. 
Évaluation :
1

Double Charged !!! Not happy at alll !!

Katherine P. 
Évaluation :
5

S.O.

SARAH O. 
Évaluation :
1

In the MANY times I have rented from Uhaul, I will NEVER use this location again. Once before they were rude but I did not report. EVERYtime I tent a trailer I have assistance with hookup and they verify lights/brakes work. This guy(mechanic) said he had a hernia and bad back and I needed to help him. I told him I had recent back surgery and he told me to stand on the back. When I questioned if the chains/wires should be tightened as they were in the ground he said “I don't work for you.” I was not thanked and I was rushed. The lady up front was very shaky did not greet anyone and never made eye contact. I felt as if I was a burden instead of a customer. Their only saving grace was a nice young man who helped with the disconnect. This place is a POOR representation of UHAUL

Elizabeth P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
4

dropped off the keys in a mail slot, location wasnt open. very convenient

Nancy S. 
Évaluation :
5

Very professional, and knowledgeable

sheldon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
5

Nice people good equipment

Manuel R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T K. 
Évaluation :
3

Online time said opened at 8:30. The business opens at 9:00!! I probably would recommend just not around the holidays!

Leona B. 
Évaluation :
3

The additional fee for an extra day of use is incorrect and disputed. The rental was returned as specified in the agreement on time. The UHAUL mobile app was not able to accept the photos or acknowledge the drop off. An email I received as a follow up stated that a UHAUL rep would contact me in 24 hours to complete billing/return and no one did or has until receipt of this email and additional charge. Please remove the additional charge for the extra day as it is incorrect and the rental was returned as per contract, I have photo and digital record of the transaction. Thank you. Sent from my iPad

Alejandro C. 
Évaluation :
5

Great service

Benito V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CY E. 
Évaluation :
1

Horrible, absolutely horrible. They called the day before but did not tell me the store location for pickup had changed. This made me 1/2 hour late for the movers to begin. The truck was very dusty inside. There was only 1 woman there and couldn't help me with the tow trailer. She called her boss who finally arrived and did put the tow trailer on. UHaul. made a very stressful mood 50 times worse and will never use them again.

Kim R. 
Évaluation :
5

Everything was very nice thank you

Joseph M. 
Non les évaluations ont été soumises pour cet établissement.

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