Store owner was late opening. I had a 9:00 pickup scheduled and store didn't open until 10:15.KEVIN G.
Customer Reviews for Mansfield Hometown Hardware
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They were helpful and well organized.PAUL I.
Pickup: verification took half an hour leaving myself and the people helping me pick the truck up waiting for about 45 minutes. Dropoff: the App DID NOT WORK after half an hour in the lot of myself and others trying to get the app to work, we were forced to leave the truck there, contact the dropoff location, another u haul, and wait hours for customer service to call me back. Terrible first experience.trevor T.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.JOSEPHEDWARD C.
No need to improve; service is comprehensive, and friendly!PATTI H.
very gogVICENTE O.
Le client n'a pas laissé de commentaire.LYNDA S.
Le client n'a pas laissé de commentaire.IRVING P.
Difficult to find.JAN V.
Le client n'a pas laissé de commentaire.JASON C.
Le client n'a pas laissé de commentaire.PHILIP C.
Le client n'a pas laissé de commentaire.PHILIP C.
Le client n'a pas laissé de commentaire.RODNEY H.
Le client n'a pas laissé de commentaire.JULIE P.
Nothing at this time. Friendly staff, speedy service. They were there to service my purpose when i needed them.DOREEN T.
Everything ran smooth from pick up to drop off. Put another rental request in for weekend all was great. A pleasure to work with. Very friendly people.DOREEN T.
Le client n'a pas laissé de commentaire.SARAH C.
Contact your corp office tell them to fix thier app for android. I was not able to pickup at 6am using the app kept telling me my number was in use. I stood outside in the rain for over an hour on the phone, during that time had to wait 35mins on hold to get the pickup completed. Had the same problem dropping off at 6pm on the 31st. APP would not take picture of odometer it would take the pic, the button to take pic would go grey while processing but not upload. Waited on hold 42minutes, then it told me there was a 60 minute more hold. Hung up called my wife she drove down to location, used her iphone was able to complete the return. Dropped van off 11 hrs early still charged for both days... you would think you would get a discount..... nope.Don N.
Lincoln called and was so helpful about drop off in Mansfield.JEAN M.
Le client n'a pas laissé de commentaire.NEWARD Y.
Le client n'a pas laissé de commentaire.Robert G.
Keep doing your friendly helpful over-the-top service (in spite of little computer challenges on both ends).PATRICK M.
I've rented from U-haul before, but I must say this location was the most helpful to me. If I have to move again (I hope no time soon :)) I'd use this location out of the many close to me just because they made it so easy and we're very attentive to my needs. Explained everything in detail and just an overall great experience before dealing with a stressful move.CURTIS F.
The customer service was above and beyond the people were amazing and made it an unbelievable experience I would highly recommend them!Paul C.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Robert K.
Thankyou again the mansfield branch are the most helpful people i will recommend them to all my friends and family just a super experience.ROBYN S.
I didn't know about the button on the driver handle that shuts off the tow / haul as there were no signs pointing to how to shut it off. I would suggest a mention of it or a sticker in car. But always great service. ThanksKRISTEN M.
Thank goodness that I picked up the truck when the store was open. The online process was great for reservations but pick up was nothing but trouble using the online method. The staff member at Mansfield Hometown Hardware was fantastic. He walked me through the process with no problems. He would be the main reason I would rent for that location again. The online experience was good to set up the reservation but spotty network coverage caused a lot of issues when it came time to completing the transaction.TIMOTHY H.
Everything surrounding the rental was great. It is always such a pleasure to work with the folks at Mansfield Hometown Hardware. They go out of their way to see that you are 100 % satisfied!MARY F.
Everything was perfect!Noreen J.
Le client n'a pas laissé de commentaire.DEBORAH S.
I logged in early morning for 24/7 self pick up, approximately 45 minutes before 7:30 pick up. When I launched pick up tag in website, the instructions were to wait until the facility opened at 9 am. I called UHaul to confirm I could do self pick up earlier and was told the 9:00am instructions were not applicable. When I reached the facility at 7:30am, I was then able to launch correct access process. Perhaps you can review early launch experience and provide clearer status.James P.
Le client n'a pas laissé de commentaire.Inigo J.
Le client n'a pas laissé de commentaire.Kelley M.
Le client n'a pas laissé de commentaire.Oleg G.
Le client n'a pas laissé de commentaire.STEPHEN F.
The gentleman at Mansfield Hardware was tremendous at customer service. He went above and beyond to make sure we were taken care of.Jeffrey W.
The truck was old and felt a little scary on the highway. At points we felt like the little engine that could. I have been in newer trucks than run much smoother than this one.AMANDA M.
Le client n'a pas laissé de commentaire.Joshua R.
I had problems with my phone allowing the application or text link accessing the camera to take a photo of my ID. I wasn't able to upload a photo either. Not sure if it's common or I'm special. The gentleman helping me was patient and came up with a work-around to get me going.Greg R.
waiting to approve too long.Xiao Z.
It was awful experience. First couldn't get it open with the 4 digit code. Had to call Derek awful experience we were suppose to get the rental at 8am never got into it until 8:46am. I will never rent uhaul or recommend uhaul to anyone at all. Awful pick up service those locks are not helpful at all. They need diffrent ways to pick up truck after hours. Even the store guy had a little bit of a problem at first . Didn't even get the uhaul for the 6 hours I reserved and had to rush unfair .Tina H.
Super friendly and helpful!DEBORA I.
Le client n'a pas laissé de commentaire.PAUL C.
Make the phone return process more user friendly. Unable to complete the processDavid C.
Le client n'a pas laissé de commentaire.Dawn R.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.SUSAN W.
Le client n'a pas laissé de commentaire.CHRIS S.
Difficult to accessJORDAN M.
The team at the pickup location was very friendly and helpful! We will ship there again!STEVEN M.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.THOMAS B.
The staff were friendly to talk to which make the process nice and easy. There was no waiting time, the vehicle was full with gas and ready to be driven.KATIA C.
Le client n'a pas laissé de commentaire.MARK T.
Everything was fast and easy at the store. Nice friendly agents for U Haul.PETER T.
Chris, the owner, was fantastic! He came to our rescue when the app was not cooperating.NONE M.
I think U-Haul needs â€œrunnersâ€ to pick up a reserved truck (before moving day) and bring it to the location needed and not have customers drive out of their way to pick up one(I went 1 hr out of my way to pick up the truck I needed), then come back, load up then drive 7 hrs out of state as I had to do. All the representatives were professional, and tried to make things easy but I needed that truck where I made my reservation for 36 ft truck (which I was first told had one in Malden MA). I lived in Lynn, MA at the time. so now I had to go from Lynn, to Mansfield, to Malden to my storage, then complete my move to PA (so I went North, to South, to North, to South). Point is U-Haul needs â€œrunnersâ€ for trucks that are going one way by customers!!ANA H.
Le client n'a pas laissé de commentaire.Emma W.
Le client n'a pas laissé de commentaire.PAUL B.
Not much. Customer service was excellent. The rental was totally clean & the rental return was so easy & efficient.FRANKLIN T.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Keitha C.
Le client n'a pas laissé de commentaire.Denis C.
This was the easiest and fastest rental that I've ever done! Ces personnes sont extraordinaires!KEVIN O.
Le client n'a pas laissé de commentaire.KERRY L.
Le client n'a pas laissé de commentaire.Michelle M.
The staff members were competent and polite. This was a good experience for me.MARK S.
Courteous and professional. That's how I would describe my experience at Hometown Hardware picking up my U-haul truck.MICHAEL R.
Very good experience.Stephen K.
Le client n'a pas laissé de commentaire.Christine W.
Folks at this location do everything they to accommodate your needs and are quite pleasant to deal with.Kerry L.
Le client n'a pas laissé de commentaire.Michael V.
Staff at pick-up location were friendly and helpfulâ€"A+++! UHaul app was incredibly difficult to use and did not help at all. Whoever built it clearly has never tested it themselves.Daniel M.
Le client n'a pas laissé de commentaire.CHARLES M.
Uhaul check in through mobile app needs work. The store clerk was very helpful because it was not uploading picsChristine B.
Le client n'a pas laissé de commentaire.Marc S.
Great customer service!christelle L.
The owner was great and very accommodating.Rochelle T.
They were very helpful and all employees were wearing masks.Olivia R.
The digital truck return process sounded like a good idea except it did not work for me. The system would not recognize my location despite setting my phone to allow it. I had to drop the key without any checkin since the store was closed, very disconcerting. The store owner must have taken care of it since I got a receipt that seemed correct.Robert J.
Rented after hours. Need to be clearer in the instructions about where the key box is located - took a few minutes to locate it.Edward M.
One of the best experiences I have had renting from u-haul. There is nothing you can do to improve that location!DENNIS M.
Le client n'a pas laissé de commentaire.GARY W.
Le client n'a pas laissé de commentaire.HENRY K.
Everything was perfect!!! Thank you!!!Bonnie C.
Great experience. I will use Uhaul againJAMES S.
Le client n'a pas laissé de commentaire.VICKI D.
The owner (I assume) of the Mansfield True Value is wonderful! Professional, knowledgable, caring, and helpful. And super friendly!MEREDITH S.
Le client n'a pas laissé de commentaire.JOHN F.
Great location but I was confused on the cost. Gave a credit card online to pay for rental but then had to give another one when picking up rental which I didn't want to use for the Uhaul but it wasAmy P.
Le client n'a pas laissé de commentaire.Craig M.
Interior dash was very dirty, with spilled drinks in the cup tray.Philip R.
Le client n'a pas laissé de commentaire.gawdat M.
Pick up drop off great for me local was Important.NIDIA M.