The Manager on duty on Wednesday morning on 5/26/21 should NOT be working there OR renting UHauls. She was rude and tried to refuse to rent me the only trailer available in the metro area at that time. Only because she did not check her UHaul schedule apparently as I had an 8:30am reservation and she did not open until 9am even though she saw me waiting outside. She seemed discriminatory the way she let 2 guys inside then locked the door so when I walked up I could not get in to pick up the trailer. Then she weirdly asked me to write down 2 people's names on a sheet of paper with phone numbers as if I would steel the trailer!? She refused my Texas ID when 6+ other times I rent all over and they NEVER turned me down. I had to call my husband off of his job needless to say he was highly upset that she caused us delays and trouble when our time is very busy and valuable. She's not a good Manager, does not check important things like early UHaul scheduled pick-ups, and has an attitude against customers. I would fire her in a heartbeat. She's an average sized Hispanic woman with a sour attitude.SEAN A V.
Customer Reviews for Mansfield Pawn
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Mansfield, TX 76063
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam : 9h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Debbie C.
Le client n'a pas laissé de commentaire.GERALD D.
I always rent at this location. Very convenient . Nice peopleLydia N.
The online return did not work when I tried to return after hours. Everything else was great.James N.
Le client n'a pas laissé de commentaire.Jim B.
Location was easy to find, right off the highway. The lady inside was very friendly and the place was clean. I'd use them again.Darren H.
perfectly satisfied.Robert R.
Le client n'a pas laissé de commentaire.Christian C.
Le client n'a pas laissé de commentaire.Jana S.
very nice people and great customer serviceMOHAMMED Y.
Le client n'a pas laissé de commentaire.JULIO A.
Le client n'a pas laissé de commentaire.JEANNE B.
Nothing nothingJeffrey B.
These guys are greatdaryl G.
great serviceJeanne B.
Le client n'a pas laissé de commentaire.luis L.
Eric was very friendly and helpful with everything. He double checked the trailer and found it dirty inside so immediately got a broom and cleaned it out before he would let us take it. The trailer pulled great, we had no trouble with it.Dwight J.
Le client n'a pas laissé de commentaire.Pamela M.
We had a very negative experience with reservation guy named JuliÃ¡n who had a Abilene phone # my previous reservation #85983592. He was very rude from the beginning. It would take way to long to type out this horrible experience. We would like a call on either 8179325923 or 8174560875 both numbers are tied up with this complaint. Thank you for your time Joe Kelley Rebecca Sanchezrebeca S.
Staff was extremely helpful. Pleasure to be around.Jerry M.
Very welcoming and helpful employees; would definitely do business with this location again.Erica P.
Le client n'a pas laissé de commentaire.art P.
Exceptional customer service.Christopher R.
Great costumer service and great equipment I will definitely use them again.Helson G.
As with EVERY step of this rental process, uhaul systems failed it's customers and employees and made my return more difficult than it should have been. I feel for your employees who seem to just grin and bear it as it is out of their control. The two gentlemen at this location were excellent.John K.
Placement of the location is hidden and office entrance had sign saying it was closed but it wasn't. Also office was dirty from inside associate receiving equipment didn't assist in parking equipment. Service receipt was unorganized due fact U-Haul roadside didn't communicate the transaction it took for us to arrive at our destination.Sarah H.
Le client n'a pas laissé de commentaire.Jeffrey S.
Fast and proficientRicky A.
Le client n'a pas laissé de commentaire.tami G.
Le client n'a pas laissé de commentaire.Antonio M.
this facility has good and caring peoplepolycarp B.
Le client n'a pas laissé de commentaire.art P.
Le client n'a pas laissé de commentaire.bruce B.
Le client n'a pas laissé de commentaire.Jeanne B.
Would like to see more 6 x 12 trailers in that areajohn E.
Great people!Bill V.
Le client n'a pas laissé de commentaire.James B.
Eric was wonderful. Very helpful and professional. Je la recommande fortement.billy M.
Eric always gives me great service.gary W.
Have used them before. Will use them again.Gregory W.
No power stearing. Gas gage does not work.. Only fills up to 3/4 and then stops. Tried to say the marker was at 3/4 but was under, told the girl, she said she would write it on the sheet and fix it but never did.. Truck was never swept out, but i didMichelle P.
Have truck full of fuel. Have truck clean, especially windshield, mirrors and lighting. I took it to get it cleaned and fueled up. The truck should be ready to go. Safety first!Saul A.
Move your Uhaul services from this place. Not helpful, no problem solving skills whatsoever.Shane C.
Le client n'a pas laissé de commentaire.tanya P.
Le client n'a pas laissé de commentaire.SCOTT A.
Le client n'a pas laissé de commentaire.Nicole S.
Le client n'a pas laissé de commentaire.Richard E.
Le client n'a pas laissé de commentaire.Eric W.
Le client n'a pas laissé de commentaire.Edward D.
Le client n'a pas laissé de commentaire.Geff G.
They were great and professional. Cannot be more satisfied.Kenneth R.
Just try to provide the truck at the location neededchristy D.
Outstanding service. I worked with Victor and he was great to work with! Thank you for a wonderful experience!greg B.
Le client n'a pas laissé de commentaire.Douglas F.
Le client n'a pas laissé de commentaire.Frank M.
I was very very upset that I had to pay 22,00 $ for 1 hour. I have another BIG move and instead of U-Haul , I will use a different service. This time was the 2nd time I used UHaul , and was good the first time, but for 1 hour, Pleasechristy D.
same answerJimmy C.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.MELODY C.
Le client n'a pas laissé de commentaire.Victor V.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.Sean L.
Pleasant workersAndre G.
Le client n'a pas laissé de commentaire.Joel P.
Over all it was a good experience. Only problem was the door locking mechanism opened into the roof area in the OPEN POSITION making it really hard to bring the door back down. Took me some time to figure out what was wrong. SUGGESTION: A note be afixed near the handle to advise that handle needs to be in the OPEN LOCKED positionELDEAN A.
Le client n'a pas laissé de commentaire.Joel V.
Le client n'a pas laissé de commentaire.Lydia N.
Went up there TWICE after making my reservation over the phone and they couldn't find my reservation BOTHA TIMES!! They sent to me a different location to pick my truck and dolly up. Then when I got to that new location I was told they didn't have my equipment and I will be given a bigger truck. ON MY DIME. EXTRA MONEY. And EXTRA GAS for my trip from Texas to Las Vegas. HORRIBLE. I have tons of family in Mansfield and will NEVER recommend this business. I should have been reimbursed for such inconvenience and horrible customer service.Valerie C.
Le client n'a pas laissé de commentaire.Rodney H.
Excellent service and experience.JENA W.
Le client n'a pas laissé de commentaire.Joe K.
It was easy to rent and the truck was clean and new. The price was within 2 $of what I was quoted.glenn A.
Le client n'a pas laissé de commentaire.stacey W.
I initially rented w/ the Red Barn feed store in Kennedale, TX. Despite the owner contacting? your reservation call line the day before pick up day to ensure a trailer would be delivered to his location, no trailer was delivered, thus forcing him to find a unit elsewhere. Which brings me to my experience with Mansfield Pawn. The service was great while renting the unit, but when attempting to return the unit after hours i found the premises with two locked gates, denying access to the lot to drop the trailer. I was forced to drop the trailer at the gas station immediately nextdoor. If there is any issue I will contest it to the ends of the Earth! If you have any facility that rents your equipment, that present itself as having an after hours drop option, ie after hours drop box & in the your literature, yey doesn't allow access to the premises to to do so is unacceptable and must not require the renter responsibility for ANYTHING that happens to the equipment after it's return!! I WILL NOT PAY ONE RED CENT BEYOND RENTAL CHARGES FOR ANYTHING THAT HAPPENS TO THE EQUIPMENT AFTER MY RETURN OF THE TRAILER!!Wlliam M.
Although we had not expected to rent U-Haul equipment at a pawn shop, staff was friendly and efficient.Tommy D.
The rear door leaked but not the fault of the dealer.William G.
Le client n'a pas laissé de commentaire.Louis S.
Le client n'a pas laissé de commentaire.OTIS D.
Le client n'a pas laissé de commentaire.Marijane T.
Le client n'a pas laissé de commentaire.Janice B.
You do a good job. Nice people to work with and accommodating. Merci.john P.
Very friendly and helpful.Benjamin H.
The trailer allowed rain to get in and all of my belongings got wet including my clothes and picturesByron E.
Great serviceGarthe R.
Le client n'a pas laissé de commentaire.Shalanie V.
Again if you used this location as a training site you would have everyone experiencing the joy I felt when I dropped off my rental. Prophet GriffinPROPHET MARLON G.
Le client n'a pas laissé de commentaire.brian P.
Le client n'a pas laissé de commentaire.Doug S.
Le client n'a pas laissé de commentaire.kip N.
The staff is friendly and efficient and I'll be doing business with them again.John L.
From Eric that checked me in to crystal whom I spoke to once to let her know I had one person loading a 26 foot truck and would not make the 24hr deadline. She told me not to stress about it that she would not charge me the extra day since everything was not going as planned. We got the truck turned in way before 7 pm . My move is not finished. When the house sells I still have furniture to move and I will be using UHAUL for all my moving needs. I called around and compared prices and you cannot afford to not use Uhaul. THEY have my business for life. Thank you for always being there. SHARONSharon H.
Le client n'a pas laissé de commentaire.tyler F.
Le client n'a pas laissé de commentaire.Gayle L.
Le client n'a pas laissé de commentaire.Felicia J.
Le client n'a pas laissé de commentaire.ashraf A.
Le client n'a pas laissé de commentaire.Kathy P.
The only issue I had was LONG waiting for UHaul website to allow the associate to confirm the data for rental.Wendy S.
Le client n'a pas laissé de commentaire.Jesse E.