Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The first van we rented wasn't even on the lot that we rented it from. Had to find another place to rent. The truck we rented there was buried under snow. We spent 1.5 hours removing the snow. The wasted time and effort was 2.5 hours and resulted in our dorm move not ending til 3:00am. Miserable experience.
Friendly and patient with the whole checking
Confirm in your system when i got the truck and how much fuel was in it. When i returned truck, it was not in your system and i didnt get a receipt. Why was i charged for fuel? I returned it with same amount i recieved.
The individual in charge - at the Marathon station - knew nothing about the u haul system or my reservation. I had to drive 8 miles to another u-haul location to pick up my shipping boxes which I had reserved. Very inconvenient. Frustrating.
