Customer Reviews for Marathon Gas
(Concessionnaire U-Haul dans le voisinage)

67 évaluations

5652 Columbia Pike   Falls Church, VA 22041

(703) 820-0415

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 9h30 am à 7h pm

Services dans cet établissement :

Pour nous contacter

(703) 820-0415

5652 Columbia Pike
Falls Church, VA 22041

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 9h30 am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Helpful gentleman who managed the Marathon station and U-Haul cars.

SALLYANNE BOLGER G. 
Évaluation :
1

Unbelievable bad person this location the worst ever charge for 11hours rental as it was 48hours scam location

TEDI B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DELSHAUNYVETTE J. 
Évaluation :
1

Unprofessional and unreliable.

LLOYDAKHOR NSO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Staff at this Marathon location were extremely helpful, thoughtful, and efficient. I'm very glad I rented from here. Staff were personable an no nonsense all at once.

RUSSELL B. 
Évaluation :
3

I was assessed a late fee when I returned the vehicle on the scheduled day, I want a refund

ADAMJ H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

The gentleman behind the counter was very helpful and answered all of the questions I had. He completed the check-in process for me while I waited, which was much appreciated.

Thomas B. 
Évaluation :
1

I was over charged for items I did not receive and a second day of renting despite returning the truck within the window. If I am not refunded the over paid amount I will not only never rent from uhaul again but encourage everyone I know to also never use uhaul again.

RYANNICHOLAS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEANRICHARD T. 
Évaluation :
2

The gentleman didn't know how to fully process my online reservation. It was only one worker and he insist on helping the customers paying for gas prior to customers present for U-haul services.

HELEN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aleksandra K. 
Évaluation :
3

Allow changes to made when you pick the truck up. Listen to the person rentaling the truck and their needs. Don't assume you know what they want and please make suggestions to cut cost or make for an easier move.

TERRI J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS MATIAS G. 
Évaluation :
1

Horrible management here, did not have equipment that was agreed upon in the contract. Was not able to work with the agent very easily to get the problem solved which made the whole rental process very lengthy and delayed our entire move.

CHARLESWINDOM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

COREYLANDON P. 
Évaluation :
5

Some bugs with the app in terms of renting out and returning the truck. The location staff was very friendly and helpful in doing what the app couldn't.

Taelor L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Theresa J. 
Évaluation :
4

We rented a U-Haul truck (16 ft) from here. The next day, we rented a 12 ft trailer from another location. About 20-30 minutes after we began driving, the trailer's rear tier blew. We exited the highway and pulled over and called U-Haul. Fortunately, the person who fixes tires was near by and he arrived in about 15 minutes (good), and he and his assistant changed the tire and had us on our way quickly. Kudos to them. As for maintenance, I understand some locations are not equipped to do in-depth maintenance, but I wonder if there's a way to enhance preventive maintenance. Again, the trailer was not picked up at this location, but at another location. Merci.

Jonathan M. 
Évaluation :
3

Personnel was helpful, but not overly friendly. It was an adequate place to return the rental. I really didn't understand why it is right next door to a UHail location. I went to the wrong place tonstart. Remember, this is the Marathon station not the UHaul place.

SCOTT F. 
Évaluation :
1

After already having issues with our pickup, we went to return the truck at this Marathon Gas station, which we scheduled to return at, and the owner came out to tell us that we could not leave the truck there and would have to call uhaul to change our drop off location. When we explained this was our drop off location and we had it scheduled he said he didn't care and couldn't take anymore trucks that day. We then had to drive down the street to another uhaul location and the employees there said they have been having issues with the marathon gas station location turning away customers/drop offs all day despite the scheduled drop offs. The employees at the official uhaul location on Columbia pike were extremely helpful and changed around the drop off locations, even though they also had a surplus of trucks dropped off that day. I would definitely recommend the official uhaul location on Columbia pike, however the marathon gas station drop off location was small, difficult to navigate, and had rude and unhelpful personnel.

Melissa H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
5

Good ppl that run that location. Very helpful.

Todd B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa G. 
Évaluation :
1

very helpful guy, but terrible location. At least a dozen shift characters hanging around, complete chaos and a filthy, disgusting site. No clear place to park, dirty and poorly maintained. The entire Uhaul experience was terrible and I would recommend that people avoid Uhaul if at all possible

ALLEN P. 
Évaluation :
1

First after calling the location they said to drop off the truck anytime. Then they call me telling me the lot is full and I had to call customer service to find a new location. Customer service had a 1,5hr wait time and I could not want to wait that long since I just moved 8 hours away and took 3 hours to move my stuff in. So we went to the “full” location, found a spot and parked it. Of course the Uhual App wouldn't load my order so I had to bring my laptop and use a hotspot to complete the return process. The website doesn't accept .HIC files (which are default iPhone photos) so I had to download them to my computer and re-export each one as JPEGs. After all that, the key return was a hand written sign that said “key return” with a mail drop off slit. Who knows if this was the correct place to drop off the truck but not my problem anymore. Uhual better figure this shit out because it was absurd to deal with after working for 11 hours to move into a new city.

Austin E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANTON S. 
Évaluation :
1

Price breakdown, final bill, check in, service, and overall experience was extremely poor

Matthew B. 
Évaluation :
5

The truck was spotless kudos.

Gabriel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
5

Keep doing what you're doing

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl P. 
Évaluation :
3

Limited equipment. The UHaul site next door had more rental equipment and is a "real" Uhail site. Not a gas station.

Payton M. 
Évaluation :
3

You should really clarify that the Marathon Go location is NOT the UHaul lot right next door. I wasted 2 hours waiting to pick up my truck when I was just at the wrong place. I also had to wait those 2 hours because my rental did NOT end up being the self-serve 24/7 option that I requested during my reservation and that I was assured over the phone it would be. When I called customer service to try to get answers, because it was before the pick up location opened, I received no help or answers and instead was automatically hung up on. This was insanely frustrating and does not make me want to use your services again.

MIRELLALYS E. 
Évaluation :
3

Unorganized and did not have moving pads

BRIAN F. 
Évaluation :
5

The truck was provided with 1/4 tank of fuel and I was charged over $43 for fuel charges after driving a total of 20 miles. My reservation was for 8 am and U-Haul delivered it to the location at 8:10. That driver should have been responsible for the fuel.

LARRYALLEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN L. 
Évaluation :
5

Shop owner / attendant was excellent.

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mildred R. 
Évaluation :
3

This location is a one man show in a gas station, when multiple cutomers were present, they had a hard time keeping up an servicing all the customers.

DOUGLASLEE W. 
Évaluation :
1

It took forever to get the truck.

Alexander K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nolan P. 
Évaluation :
1

It took an hour and a half even though I had a reservation and through the mobile app. I was under the assumption that it was suppose to be contactless, but you still need an agent to get the keys. I really wish it was a code box. Then the two locations were side by side with no clear direction. Once I was in the right spot, the app crashed. Upon drop off, there wasn't clear instructions from the agent. Overall it was extremely frustrating, and the pick up made me late to a very important styled shoot. In the future, there should be upfront instructions for the overall experience.

Becca M. 
Évaluation :
3

I wasn't called to where to pick up vehicle. I called scheduling and they told me one place and texted it to me , I went there and vehicle was not there had to go to the original place to pick up vehicle ,

WILLIAMJ F. 
Évaluation :
2

Be more specific about dropoff if app doesn't work. Unclear whether I was supposed to drop off at Marathon or UHaul next door.

JASON NADEEV K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
2

Slow service. I had to reiterate all the information to the service counter even though I did all on-line prior to arriving. Had to find blankets myself as no one helped. Gentlemen at second building said, “Why the f@&k does he send everyone up here?” Three workers were sitting in the tree line eating lunch. Realized the blankets were all wet when I got home. Truck only had 1/4 tank of gas. Didn't receive a furniture dolly that I paid for. Avoid this place.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
3

You really need to specify that you cannot pick up the trucks 24/7. If the location had not been open early that day, the link I got told me that I would have had to wait until it did open to grab the key (over an hour past my reservation time). The 24/7 advertisements are false.

ANNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
3

difficult to pull the uhaul into, no one in the office to help, had to return it online while people were standing watching me instead of helping me.

Emma C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy O. 
Évaluation :
1

I did not like the fact that I had to pick up a truck that I would have to take 500 miles north from a random gas station. It took nearly a half hour before the attendant gave me the keys. The gas tank was under a half tank when I picked it up, so I had to pay nearly $70 worth of gas at the same station before driving out of the lot. That is really unacceptable.

Rahsaan M. 
Évaluation :
1

This gas station pick up was horrendous compared to the u-haul location right next door. The difference of one number on the address made it very confusing. The gas station clerk had no idea what was happening and it took him far too long to rent the truck to me. The truck itself was fine. Did what I needed it to do. But I will not be returning to this location or recommending it.

Savannah P. 
Évaluation :
1

The gas station attendant made us wait 40 min to return the Uhaul and key because he was helping other gas station customers. We finally decided to do the self check out.

MATTHEWTING H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristhian M. 
Évaluation :
1

My truck was wet in the back where the furniture goes. I requested and paid to rent a dolly but didn't receive one. I also requested no contact pickup and didn't receive that as well. I do not recommend.

Trevor J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AZIZ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN S. 
Évaluation :
1

Fraudulently billed for 2nd day and excess mileage! Have clear evidence that some funny business going on, and well documented that I returned truck on time and within allotted mileage.

Theodore D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G. 
Non les évaluations ont été soumises pour cet établissement.

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