Customer Reviews for Marathon Mobil
(Concessionnaire U-Haul dans le voisinage)

141 évaluations

103 W Union St   Ashland, MA 01721

(508) 283-3958

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 10h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(508) 283-3958

103 W Union St
Ashland, MA 01721

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 10h am à 6h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Leave 2 bottle of water in the trucks for Each time is rent

Krystiano X. 
Évaluation :
5

Movers on Holliston side exceeded expectations

David M. 
Évaluation :
5

Very convenient location, trucks are always available

Christine C. 
Évaluation :
2

Person working there has no clue how to manage the reservation system. Took a long time and the van we wanted wasn't working or something.

saji J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernst S. 
Évaluation :
2

Didn't have the the furniture pads or furniture dolly that I requested. It made my move more difficult than I needed it to be.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
1

I was OVERCHARGED big time they said I drove 25 miles more then I did and charged me a gas fee when I left it at the same point I got it

Joseph B. 
Évaluation :
5

Drop off was easy no issues

Jeff P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arthur T. 
Évaluation :
1

The experience was poor and I'm reconsidering ever using uhaul again. Reserved for the truck to be dropped off at Ashland, I read bad reviews and ignored it since I thought dropping it off would be okay. This location is not your typical uhaul location, it's a gas station and a convenient store. The man working behind the counter of the convenient store told me to park the truck and give him the keys, I asked several times of there was a receipt or anything I had to fill out to confirm I dropped it off and he said no, just as long as I had a reservation for the truck to be dropped off there. A week later I got an extra charge, the man never checked in the truck and I got billed 3 extra days! I chatted with uhaul and I was told I would be refunded, refund never came. Chatted again with uhaul and they told me the manager would contact me IF the refund was approved. The manager refunded me an incorrect amount, I emailed him back immediately and received no response. Absolutely ridiculous experience

Brian D. 
Évaluation :
4

The online check in didn't work, but luckily the store was open, so I went in and the man at the counter was very accommodating and kind.

Katrina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noris A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA D. 
Évaluation :
1

truck was suppose to be ready for pick up at 8:30 and no one staged it so we had to wait till 10:00. This was after I had actually reserved a 20 ft truck for pick up in natick but that wasn't avaliable.

Samantha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Service was great.. thank you for your service.

Luz S. 
Évaluation :
5

The truck could use a deep cleaning inside and out.

RUSSELL B. 
Évaluation :
3

I didn't get the fuel credit I was promised. Fuel was at 3/8 full when picked up and I returned it 3/4 full. I was told that I would get a credit for the extra fuel.

Ken P. 
Évaluation :
2

i asked about credit as i had two day rental and only used truck for 7 hours . "RECEIPT WILL SHOW ANY CREDIT " was what i was told Person was not receptive. not helpful will go to Natick location from now on

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivier B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ULISES G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

The people running this location were very friendly helpful and kind. I am leaving this review to make sure they hear about it.

ADAM L. 
Évaluation :
4

I did drop-off my truck during after hours and it was all dark and hard to see around. The good thing is that I was able to return it even though no one was there to receive it, which was really convenient for me this particular time.

Eduardo R. 
Évaluation :
2

Barely any space to park the truck. Unclear on how to return/who to see, instructions in advance would have been helpful

DANIELLE F. 
Évaluation :
2

It's a gas station where you can get snacks, propane, etc. It does not have adequate supplies and the guys there barely know how to deal with customers.

Lance R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roseann T. 
Évaluation :
5

The renter was very experienced and kind. I will continue to use this company for my reservation and trips. Thank you..

Angel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa D. 
Évaluation :
1

Check Engine light was on. There was no notice or email explaining how to retrieve the key from the lock boxes after hours.

ROGER L. 
Évaluation :
2

When I arrived, the trailer was ready and clean but the attendant pointed to the trailer number and that was it. No offer to assist in hooking up trailer, no paper work.

Robert J. 
Évaluation :
1

It was awful the staff didn't know anything about the trailer, disconnecting it. Needed my husband's help then asked for help physically pushing the trailer back into place once disconnected. How unbelievable and dangerous .

Jennifer M. 
Évaluation :
3

Had to clean the cabin with cleaner and cabin had several articles of trash. I was charged for 8 gallons of gas when I returned the truck with more gas than I started with. (I have pictures of pickup and drop off)

Steven G. 
Évaluation :
5

Overall professional & friendly.

ANTHONY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAFAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ediane O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Beth W. 
Évaluation :
3

I opted out of “safe move” for insurance as I have my own insurance and they still me the additional 14.00. Not cool. So what should be a 19,99 per day is really $33.99.

Sherry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEOPHILUS A. 
Évaluation :
1

From the beginning of the rental (no appliance dolly and waiting at the site for an hour with Customer Service) to returning the truck (an hour late because I wasted an hour, had to go to Home Depot to purchase an appliance dolly and talking to Customer Service agent that was rude like she was the one that had the bad experience). Overall it was BAD.

Jamaal B. 
Évaluation :
3

Was random drop off location at a gas station. The gentleman was helpful, location in general was fine, just very random.

ALEX G. 
Évaluation :
1

After the Worcester, office in the triangle corner gave away my trailer maid them come back just to leave again mngr supposed to have given me a $80 discount cuz I had to drive to Ashland, $451,44 charged at the other place dude didn't ilaburate any prices & or paperwork so I, take it and later is charged another $546,44 total of $997,88 mind you this is 29th till today I get a email to leave a comment about there service 8 business day's later still no response! or refund from "head honchos" 2mrw IAM reporting fraud to my Bank!!! Watch yourself if your moving on a budget, this folks will ring you a new 1 浪!!! 8(~Be Very Careful~ 8(

BLAS ELI V. 
Évaluation :
5

The gentlemen who helped us went above and beyond. We really appreciated his help! Thank you, again my friend!

Shannon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

This was the worst experience by far ! My original reservation was to be picked up in Milford after sitting there for about 2 1/2 hours trying to call customer service and getting the lock box code we finnalt went to a new location were they had to completely re do the whole reservation smh I was originally scheduled to pick up a U-Haul at 4:30 5 o'clock and I did not pick it up until 730 I do not recommend the contactless pick up to anybody!!!!

Brian L. 
Évaluation :
3

Explain the contract more in depth. I was charged for an additional day when I requested on line two days. I asked the clerk if I was complete when I checked out, he said yes then I was charged an additional day.

David L. 
Évaluation :
5

App did not work in parking lot however gentleman at store was super helpful and did a great job.

Samuel H. 
Évaluation :
3

Well I only needed the truck for 4 hours only. It was pretty expensive for the price. They should change the cost if u only going to use it for a few hours, maybe you will get more business that way, but companies always like to screw people over to make money.

Rosa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick N. 
Évaluation :
1

gentlemen was no help didnt do the walk thru like a real uhaul agent would didnt give me any information

MICHAEL A. 
Évaluation :
5

Everything was excellent.

James M. 
Évaluation :
4

The store clerk awhile to come let us inside to help.

BRYAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michee I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

Excellent

Silveria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE S. 
Évaluation :
3

When we arrived we had many problems picking up the truck. We never received the code to unlock the box and our Uhaul reservation said it was cancelled. We tried to update the time as it suggested, but it would not let us. Eventually the wonderful man at Marathon Mobile was able to help us, but even then we never the received the code to unlock the key box. The man at the Mobile had to unlock it for us. The whole process took about an hour.

Dean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA B. 
Évaluation :
5

It was great cause i didn't have to deal with anyone.

Eden G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Tyler the regional manager was a huge help and extremely helpful and knowledgeable about the U-Haul Side of their business.

Peter H. 
Évaluation :
4

Drop off was 100 % different. First, the truck worked out great. Clean, gas savings, ramp worked great, etc...What I would have expected. Again touchless drop off worked I have to say I will think hard about using uhaul again. The pick up process put my life and my wife's life at risk, not to mention we were 2 hrs late. I guess the difference is uhaul is in business to rent products versus a gas station owner who also does rentals...he put me and your business at risk. At what point do I get a refund or reduced rate for doing all the work for uHaul? I realize you are not responsible for Covid 19 but if I have to check myself in or drop off check out...should the pricing model be based on what level of service? Grrr....

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
5

When dropping off was very friendly and did his best to get is checked back in quickly

John C. 
Évaluation :
5

Keep up the good work..

melicia D. 
Évaluation :
1

The experience was not good. We were automatically changed to a 24/7 ride share without being asked, and I was nervous because that meant we wouldn't see a person when checking in. My fears were confirmed. When checking in, the website told me to see an attendant about a key, but there was no attendant there because it was after hours. I clicked the “help I can't get my key” button and all it said to do was to go see an attendant. I used the chat feature, and eventually got a number to call. While typing it in my phone, I accidentally clicked some button on the website; when I hit the back button, the phone number and the rest of that chat history was gone, so I had to chat with someone else. Once I got a hold of someone, he was helpful and I finally got my key. All told, it took me an hour from the time I started the process until I was driving away with the truck. There was a gas station attendant there, and he told me the issues I was having seem to happen often.

Andrew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david G. 
Évaluation :
1

Stay away from this specific location. Very unhelpful. In this instance the key for the truck was behind the counter for counter pickup. Person on duty denied it was there until I got national representative to speak to him and then have the regional manager speak to him. Only then did he take the key off the hook, which was right I front of him, and said ?here is your key!” He knew it was there, but preceded to sell gas and other items in store, rather than complete my rental. It took 45 minutes to do a 5 minute pickup. If you plan to use this location do not use counter pickup option. When I spoke to the owner of the location on the phone, to put in a complaint, he was no better.

Earl K. 
Évaluation :
1

Frustrating experience internet pickup was not working and attendant was not helpful as he needed to call someone to get permission to give me the key.

NELSON D. 
Évaluation :
1

When I arrived my email said to go to the front desk to pick up the keys. I went inside and the clerk told me I needed contact Uhaul and get a key for the lock box. When I called the Uhaul rep they were very nice and professional and told me that I should be getting the key at the front desk. They tried calling the clerk and he didn't answer. The Uhaul rep gave me the codes to the lock boxes to try. Two were empty and one wouldn't open. The uhaul rep got ahold of the site manager who was able to get ahold of the clerk. The clerk walked outside and handed me the keys. He had had them the whole time and had me waiting almost an hour. It was a horrible experience. He was also extremely rude to me. The Uhaul reps were great but this clerk was horrible.

Brigid S. 
Évaluation :
4

I found having to process the return through the website to be frustrating and cumbersome. At the end of a long day, I didn't want to have to try navigating to the site on my phone, figure out what to click on to process the return, deal with slow cell signal, taking photos, etc. in the middle of a gas station parking lot. I understand that we are in an unusual period with coronavirus, but I strongly prefer to have representative there who can help process the return.

Margaret K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shoufeng Y. 
Évaluation :
3

In the COVID world in which we live, it is apparent that NO steps are taken to clean the rental vehicle to ensure driver and passenger safety. I brought my own cleaning supplies to wipe down the vehicle to ensure I was protected as much as possible. The amount of dirt and dust taken off off common high touch points such as the door handles (in and outside), window roll down, arm rests, dashboard, steering wheel, seat etc, was proof that the vehicle had not been cleaned in a VERY long time. UHaul should do a much better job ensuring that their rentals and the services they provide DO NOT contribute to the spread of COVID. It was apparent to me that this is not the case. That there are no assurances that a driver or passenger can feel confident about the cleanliness and and risk they are taking when renting a vehicle. It comes across as a lack of respect to the customer.

Louis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrelle T. 
Évaluation :
3

The return was not recorded properly and I got a call asking why I didn't return it ... straightened out ok but should not have happened

Donna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Likhit K. 
Évaluation :
1

I was billed for twice what I should have. I notified the clerk that the gas meter was incorrect, and he drew a new line on my paper and this change was not reflected in my billing. I was not told to check my mileage meter before leaving, and consequently, I was billed for twice as many miles as I used, because the vehicle was not checked in properly before I used it.

Tarell M. 
Évaluation :
5

The Uhaul I rented was not functional. I was not able to complete my move on time due to the repair issue. Please send a complete refund for the amount I paid.

Tony G. 
Évaluation :
2

I did the one reservation but the guy at the counter had me redo my application and WITHOUT telling me added safe insurance. I never take the insurance and he up charged me without saying anything. Poor business model. I will not be back unless I really have to. ??

Jon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
5

Mitt was very knowledgeable, friendly and courteous! I stopped by first on Saturday to ask questions and he was informative about the services U-Haul provides. Thank you so much for this rental! Whenever I need a moving truck or van again, I will definitely be using this location.

Coelho R. 
Évaluation :
5

Employee was very helpful

Candice C. 
Évaluation :
5

All good.

toney C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page