Le client n'a pas laissé de commentaire.
Joseph S.
Customer Reviews for Marathon
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My main concern was that we returned the rental early and received no confirmation of that until over 2 hours later AFTER I called the corporate number.
Michael H.Kelly was the attendant and was very courteous and helpful.
Victoria R.Why do you not give a refund for the days I didn't use the truck? I returned it two days early. There's no need to charge me the extra day. What a load of crap.
Andrew G.Attendant was extremely helpful, a measure to do business with.
Scott W.Poor experience upon entering the store. Rude counter help. Another customer said the same thing, We both waited outside until someone else showed up to assist us.
Jerald M.We got charged a cleaning fee and we swept out the truck in the cab and in the box! Dont understand why!! Will call later today for an explanation!! The lady acted like she really didnt know what she was doing...so I would not recommend this place at al!!
Lisa S.I was double charged for my reservation when the uHaul employee gave my uHaul to the next person when I returned it. Obviously she never checked mine in before issuing it back out to the next person. Even getting the uHaul was almost impossible bc the employees couldn't find the uahul lady and when she was called she said she didn't have anything available so I had to book online to even get her to return to the gas station to help me. She was extremely helpful hooking it up but that doesn't make up for the double charges or having difficulty renting in the first place.
Lauren P.Nice facility
Randy H.Personnel very professional and accommodating. Transaction was handled smoothly and quickly.
JOANN D.Whoever I spoke to at our Alabama regional office was absolutely the rudest customer support rep I've ever spoken with in my life. When I asked if there were any eligible discounts for my AC in truck not working/not having all the equipment I needed she LAUGHED and then hung up on me. Absolutely horrible.
Matthew J.Have the vehicle fully fueled.
Phillip H.There seemed to be confusion between staff at this location and what corporate knew. But everyone got on the same page after a phone call.
Bridget P.My reservation got switched to a different insulin location and I was never informed. We arrived at this Marathon location and the guy said “I don't have that trailer and laughed.†He wasn't helpful at all. Just told me to call U-Haul. Terrible customer service from this lication.
Thomas F.There was only one employee serving multiple pick up appointments at the same time. I had to wait an hour. Once a second employee arrived everything went smoothly.
Lori S.Had a horrible experience. The rental process was not followed and I had to go back to pay bc she didn't charge me adding mileage to my total driven. She didn't even offer any apology for the inconvenience or offer to include the extra mileage to my allotted mileage due to her mistake.
Tori G.I would not recommend that anyone use U Haul.
Mark D.Very polite and helpful staff
Christopher M.The drop off experience via a mobile was a disaster. The share location didn't work after numbers of tried via Safari and since no instructions switched to mobile chrome. Same results Went to live chat. Which after 10 minutes no agent responded. Called the 800#. “10-15†minute wait was actually 31 minutes. Was then told that oh you have to not only go into location services on in your settings but you have to go into Safari app and update those settings as well WHY are Safari directions not included since the whole premise is to check out on your phone but directions are provided for chrome and IOS which very few use on mobile Pick up was good. Truck was fine. Drop off process was 2 hours I'll never get back and your customer service platforms leave a lot to be desired
Thomas K.Location was easy to arrive, the are had sufficient space, only draw back was convenience store traffic.
Juan M.Check out location was awesome. Helpful and knowledgeable
Bryan S.The person I spoke with in Northport spoke very softly. She was helpful, just hard to understand.
CLYDE K.The manager's service is perfect!
zhaoqiang X.Kelly at the Marathon Northport, AL location was extremely helpful in arranging for another vehicle after there was a cancellation/shortage of vehicles that I needed. She also let me know that availability had changed and my original request could be fulfilled. Kelly showed the utmost in customer service in attentiveness and follow-up!
CLAYTON G.Allow the website to extend rentals.
Phillip L.Pickup was simple and quick, so there are no suggested improvements. Employees were friendly and helpful.
Jimmy H.Easy to return!
GLENN T.The gentleman at this site was just amazing, very professional. First class all the way.
Andrew H.Great service
ANNIE A.Best experience with U-HAUL I've had.
William C.Great customer help and support
Michael F.Showed picture of gas gauge at pick-up. Representative said she would correct the mistake. (Note: Truck was turned in with just under 1/2 tank of gas anyway) Representative very courteous, professional, and helpful.
Jean B.Regarding equipment, one turn signal/brake light was not working properly.
Walter M.Train your employees so they know how to help the customers.
Thomas A.The service was great. Ill go there for sll my rentals.
Sheila D.ordered online, quick pick-up
David H.No one there to help unhook trailer. Had to pick it up off of hitch myself. Heavy trailer. Did not give me anything showing I had returned trailer. No help at all.
RANDALL S.While this gas station was actually a decent uhaul disturbutor, the second gas station they sent me to for the tow dolly for the car, the worker at the gas station literally didn't know how to put it on . I had to get a local citizen to help me out it on , I was just thinking to myself if anything were to go wrong while driving who's fault is this ?!? Uhaul has to be at fault for not supplying the gas station with the right instructions for the employees there to know what they're doing. And secondly most gas stations probably don't care about the uhaul customers honestly. Will never use uhaul AGAIN. Penske or hirer movers .
Nicolas R.Was not the right trailer we had asked for we wanted the big open trailer
AUTUMN H.an error on my part was quickly resoved quickly and kindly
stephen W.Had a great experience - excellent customer service!
Nicholas C.the lady was very helpful and friendly even though I was running late.
Dhaval P.Nothing that I can recommend. I have used this location several times in the past and plan to continue using them. The owner is always responsive to my requests.
Alan T.Truck needed repairs to the brakes and radio. Overall the truck was a piece of JUNK. Three brake light indicators stayed on the entire trip and the radio speakers were broken. I requested a 15 foot trailer and Uhaul gave me a 26 ft trailer which was a piece of junk and costs me more gas. Please refund my money for this horrible rental equipment truck. Carlton Hamilton
Carlton H.I was assisted by Brijesh at the pick up location. He was extremely helpful and accommodating of my needs. He was very professional and friendly and had the entire rental process down perfectly. I could not have asked for a better experience.
Smith W.Make sure you charge the going rate. I was charged the normal rate when in fact there was a special rate due to the large amount of inventory that needed to be moved. It has caused me to spend a lot of unnecessary time to get it changed.
Robert M.This week was much more efficient at the drop off.
Julia T.You cheated me out of 18,00 $ because we were told to leave the truck at 1/8 of a tank and that is exactly what we did. When we left the gas where it was supposed to be we were wrongfully charged.
Randal V.The girl I returned the Uhaul to was not interested! I returned to bring my paper work that was in another car and even that girl was non caring and said the paperwork was unnecessary. The next day a gentleman called asking when I was returning the uhaul. Finally he found it!
Julia T.