the app process was clunky and complicated.
Hans A.
Customer Reviews for Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent customer service.
Darrell H.S.O.
yalonda S.I think it would make more since to have the vehicle gassed up so I don't have to guess where to gas it up to, the person I had to deal with was pretty rude and seemed unacquainted with the equipment, the drop off was less professional and I got called days later asking if I'd dropped it off even though I dropped it off before 5 the same day instead of 10 the next day
Jeremy P.It was a gas station, well lit, and I could find the key drop easily. If I were a single woman, I don't know how comfortable I would have felt dropping the truck off, but as a 30yr old male, I felt fine. Still, the rental was just too expensive.
PETER F.Easy to drop of just had them the keys and give them your last name. One hour later you get an email with your receipt. Very easy to do and it was convenient.
Kenneth R.The drop off attendant was awesome!
Alex C.Don't like that my mother go over charged on her bank account and made her overdraft. I'm a cau shit I have the gas to bring it back to Northport.al
Gregory D.The facility representative was quick in lodging me in and getting me out and on my way. Great job!!!
Willie B.It took to long to put information in that it was returned.
Elizabeth L.Sweep out trailer before rental.
Luann R.The U-Haul person was out but the staff at the gas station were helpful
Deborah C.Took well over an hour to pick up my equipment for a reservation I made week in advance. Lady didn't honor my original quote of 417 that included my insurance, did not know any answer for any of my questions such as “do I need to put my car in neutral while on the truck car/tow dolly, caused me to be late to meeting my movers which cost me an extra $280 to make up for the time missed due to Uhaul. I ended up needing to use Uhauls tow services which is when I found out the girl did not honor my original quote that included insurance and roadside assistance. Which in turn cost me another $495. This experience with Uhaul was terrible and expensive for such a horrible experience I will never recommend or use your service again. Last time I moved I used Penske and I should have stayed with their excellent service. I plan to contest these extra charges and if it means speaking with a personal injury attorney so be it. The worker at this location I believe was high and moved so slow and had zero knowledge of your companies policy along with having zero ability to confidently provide instruction on how to use your equipment. I told her my package totaled 417 not 300+ but that seemed to cause her confusion and anxiety so I ended up just going with what she stated as my movers were waiting on my arrival.
Lacy M.Kelly, the uhaul store clerk is rude and refuses to help customers. I have never had a problem with UHaul over the many years I have rented from you. So I was very upset about the lack of customer service I was provided.
Jennifer H.This particular truck broke down on us on a very busy interstate!
Summer G.Scheduled an early pickup. Truck I was assigned was blocked in. Took 45 minutes to get another truck, that had not been cleaned out or filled up. Manager tried to charge me for equipment left in by previous renter and for the gas to fill the previous renter's tank. Wouldn't trust this location again.
Dave B.Staff was great
Bobby G.Could not be happier with the customer service! Very friendly and helpful and since this was my first time renting from Uhaul I can definitely say I will do it again!
Mary A.Best spot I've ever used!
John G.Great customer service, easy process! We'll be back!
Christi I.I thought the customer service could be better
Jennifer S.I received excellent assistance from the U-Haul rep the day of pickup. The process was short and easy! The equipment used was easy to handle and the location was perfect! Will use this location again.
Sherita H.The uhaul was by ready upon arrival the one I was assigned was given to someone else
Morgan A.the windshield was cracked and the windshield washer fluid was empty or didn't work.
James F.All was a delightful experience and the truck run well, and has been maintained goid. Thank you, Sheila
Sheila C.Everything was great
LEE R.I was overcharged by $20 as to what I was originally told. We used the van for a quick 1 hour pick up, I told them it would be 10 miles and it was exactly 10 miles, I was told to put in more gas than was actually in it when I picked it up, and I did. I need this taken care of. Immediately!!!
Ronald P.The person that checked us in was fast and efficient.
Lea W.We had to wait 3+ hours for rep to return from errand to get car transport attached to truck. Person at gas station initially said about an hour. Then 30 more minutes. Then rep showed up an hour and a half later. Luckily we were not intending to get on road right away.
Mary C.Have equipment available le where I reserved it for or don't take my reservation
Sheila L.My service was perfect! Things were explained very well. Very short distance needed but all went well
cheryl W.Every time I have used U-Haul and rented a dolly, they have either not had one for me or had the wrong one. I rented the more expensive appliance dolly and only got the basic utility dolly. I made it work but at the very least I would appreciate a heads up that the other wasn't available and my charge to reflect it
Naomi D.Great JobThanks
Kenneth H.Hire more employees like y'all got at that location that will better your business because the location on Skyland Boulevard is a 0 those women work at that location on on Schuyler y'all need to get rid of get rid of them and get some new employees like on Lurleen B Wallace and I really believe that it would make your business better in Tuscaloosa Alabama
ANTHONY P.This location (Northport) was excellent and customer customer service was as well ...it was the previous location that sent me here that was horrible...(Minx Motel - Tuscaloosa) where I initially booked that was the most appalling place I have ever been to for a business transaction…apparently the only business being done at this location is DRUGS! My wife took pictures because it was so scary …U-Haul should be ashamed for giving these people a franchise of your company! Please call me at 937-671-7843 to discuss …My little rental might not seem like much but the overall impact might be worse ...I hope this feedback doesn't fall on deaf ears
Shawn L.Awesome service
Whit H.Awesome
AUSTIN C.First things first, day before my reservation I am notified I will have to pick up at a further location from the place I am moving. Then not only that, when we get there the place doesn't have the truck ready and they don't have any appliance dollies for us to use, even though we had rented one. So we had to make a trip BACK to the original location of reservation just to try to get a dolly that they didn't have either.. All of this was stated when I contested the “extra mileage†charge, that was put on because of uhaul's mistake. Yet I never got a response, or even a refund for the dolly. Also, the ride of the F650 uhual we rented was TERRIBLE, the steering wheel was sideways and pulling and every little bump we hit made us come up out of our seat. Our belongings were scattered everywhere in the back, with some things broken. I've never ridden in a uhaul with such a terrible ride quality.
Matthew F.Truck had exterior damage, engine light was on, fuel was on empty and tires looked cracked on the sides.
Sherman S.Be aware of extra charges! The staff was rude and abrasive over the phone, but appeared more pleasant in person. That could be because he knew he was going to add extra charges without discussing it with me first. Parking was limited. I didn't go into the location as I was met in the parking lot.
Kristen B.I really appreciated the friendlieness and professionalism of Kelly. She signed me up quickly. She even backed the truck out of a tight place since a Pepsi truck had partially blocked access to the truck. She explained everything to me. Give that lady a raise!
Alan H.The area needs more space for the workers to operate more safety but the u haul lady was very excellent and helpful
Charles B.Polite and patient until I could receive a printed copy for my records.
joe A.Great staff.
David C.Only one person works there. Had to wait well past my reservation time because she was helping others. Trailer was very old, tie down bars were broken.
Jared W.Easy location to rent from.
Jean B.Yes the equipment was clean but the check engine light was on and also sounding like it was falling apart driving it. This location the ladies at the store were rude and when i told them what i wanted the didnt right down the info i gave them. I was very disappointed
MONICA B.Very fast service, friendly and efficient.
BEN A.Very easy and convenient drop off. Handed in the key. I was given the option of waiting for the inspection or receiving it in an email. I chose the email which I received within 30 minutes.
Randall F.