Customer Reviews for Margate BP
(Concessionnaire U-Haul dans le voisinage)

263 évaluations

1601 York Rd   Lutherville, MD 21093

(410) 339-5724

Heures d'ouverture de l'établissement

  • Lun - dim : 6h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(410) 339-5724

1601 York Rd
Lutherville, MD 21093

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 6h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE F. 
Évaluation :
3

The interior and exterior of the truck were dirty

Shantel J. 
Évaluation :
3

staff unfriendly and not helpful with questions but was easy to pick up and go

RYAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary V. 
Évaluation :
5

All I can say is thanks guys!!

ADEKUNLE O. 
Évaluation :
5

Truck needs work. Equipment from previous user was still in truck.

KENNETH H. 
Évaluation :
5

I was very pleased , because sometimes doing the weekend everybody normally book for the weekend

CHARLES G. 
Évaluation :
4

Uhaul corporate reservations is terrible.

BENJAMIN C. 
Évaluation :
1

The owner of the gas station that was the person available when we picked up the truck was rude and unhelpful. He had no idea what he was doing. The truck was damaged, the mirror was locked and needed an allen wrench and they didn't even have one so that was a safety hazard. I would not return to this location and would question even renting a uhaul after this.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
5

Great service

GARY H. 
Évaluation :
3

Van was new, functional but smelled inside really bad.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAISER D. 
Évaluation :
4

Everything went very smoothly. Thank you!

Kathleen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
5

keep it up

Patrick E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE D. 
Évaluation :
5

from pu to drop off customer service was great, polite and very knowledgable. very clean vehicle and great fuel mileage

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NIKIA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
1

Be upfront about the additional charges and make sure the gas tank is full before the next person uses it. Other than that the vehicle was very cleaned and was well maintained.

Bryan A. 
Évaluation :
5

Have a red sticker pointing to where the Emergency Flasher button is located. I could not determine where the button was, to activate the emergency flashers.

Robert B. 
Évaluation :
5

We have rented vans from this UHaul several times in the last few months. Each time the equipment and service have been excellent. The moving supplies are also in stock and helpful. The family that runs this business are extremely kind and courteous.

NANCY C. 
Évaluation :
1

My card details were stolen 120$ used at the location that was on top of what I payed with uhual do not go there they have skimmers or something

Oscar M. 
Évaluation :
4

none as of yet.

EDGAR C. 
Évaluation :
3

Local and convenient. Owner is not the easiest to deal with, not terribly friendly.

DEBORAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUKOREDE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arhur C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN O. 
Évaluation :
3

at the time of picking up they changed the pick up place 2 times. very bad experience

Dany C. 
Évaluation :
5

Great service. Very easy to rent a van

Paul S. 
Évaluation :
5

These guys are so great!! Got me moved into my 3td floor appartment in 1 hour, super friendly and professional.

JOSEPHPATRICK C. 
Évaluation :
2

They just gave me the key and said you're all set instead of walking me to the truck and showing me where and how everything was and worked. I don't drive a big u-haul truck every day. Make sure the truck contains all the extra equipment you may have reserved. They gave it to me without them and I had to spend time looking for the accessories at another location. They said they would charge me less because of the inconvenience but did not follow up or keep their word.

Kaushik B. 
Évaluation :
4

I had a great experience renting a vehicle from this location. The reason I didn't rate it as excellent is because it's a small franchise with limited inventory. The owner and son were excellent.

VERNONLESLY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mykhailo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
1

They attendee had no idea what he was doing which lead to me being double charged and no I am going through your claims process. Shouldn't be that complicated.

Christopher B. 
Évaluation :
1

My experience was awful. I wanted to check in with my mobile phone because I did not want to go into any place because of concerns over covid-19. I ended up having to go into the gas station and the attendant did not have a mask on. There was no mask in sight. He also did not know about my rental of blankets or a furniture dolly. I had to go back into the station to acquire them. When brought the truck back, (I also had to go in again and the attendant had no mask on,) it was 10 miles over what was estimated. That 10 miles added up to it being twice as expensive as the estimate stated. the station attendant could not account for the fact that it was twice as much and said he could not print me a receipt. We did try to extend our rental as we needed more time but someone had already rented the truck for the next day so we could not. That was the only part of our rental that we understood. There was also a used tissue on the passenger seat when I got into the truck. So that was gross. I will never be renting from that station again and likely won't rent from U-Haul either.

Alta B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENEPHER K. 
Évaluation :
3

the cab has not been cleaned in sometime. not vacuumed not wiped etc. I cleaned it myself w CDC recommended wipes before getting into the cab. Obviously I was prepared for this situation. The guy at the BP station was otherwise helpful & polite.

ANN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Very helpful staff. All went smoothly. Thank you.

William S. 
Évaluation :
4

It's gas station and space is limited for moving vehicles around although there's really no way to expand. The associate I dealt with was very efficient.

DONALD O. 
Évaluation :
2

The equipment here was great, but the staff were not wearing masks. I should not have to put my vulnerable family members at risk just to pick up a Uhaul. I was very disappointed to see this.

CHRISTINA S. 
Évaluation :
1

My rental was a one way rental which I picked up at 8:30 am on a Saturday morning and returned it at 3:45 pm that afternoon only using it for 7hours and 15min. The return agent checked the mileage and the fuel and completed the return process and gave me my copy of the final agreement. That Monday I noticed that the rental payment had been deducted from my checking account which was fine' but I also noticed an additional charge of 58,98 $ for late check in? I disputed the charge with the phone center and their findings were that the return agent checked me in on time but failed to send the complete documents in until the following day? (If I was to do something of this nature on my job I probably wouldn't have a job!) I'm currently waiting on my refund.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline W. 
Évaluation :
3

Maintenance the trucks. The alignment was awful. I was driving on a very busy highway. This particular truck was all over the road. I literally had to fight with it to stay in my lane. If I hit a bump, it was even worse. That was the most dangerous ride I have ever take. Not to mention I had to ride back. Now truck is lighter because of no load in back. It was just scary. I'm surprised I didn't have an accident in that thing.

ISAAC J. 
Évaluation :
1

I was charged 51 for 1/4 of a tank of gas! I picked this truck up with only a half a tank of gas. I returned it with 1/4 of a tank. Charging me 51,55 $ for only a quarter of a tank of gas is not right!! I would like to be refunded.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH B. 
Évaluation :
3

I vehicle was poorly parked, forcing me to negotiate a very tight space, when picking up the truck, to avoid hitting a pole and adjacent truck. I spent 20 minutes cleaning the truck before being able to load my own items. There was debris, trash, and metal parts scattered n the truck

Darryl W. 
Évaluation :
5

Very professional, helpful and friendly staff. I rent a UHAUL utility van to transport items for work events several times a month. I always choose this location, even though it is not the closest location to my home. They are the best!

Lisa M. 
Évaluation :
3

Helpful if workers knew the process on the computer

ciera T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALUK T. 
Évaluation :
4

Filled up and backed it in! Easy and Flawless!

Luke J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Professional customer service was TERRIFIC.

ELIZABETH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENDA H. 
Évaluation :
5

Very courteous very clear with communication

KENNETH C. 
Évaluation :
1

None of the people working behind the counter were wearing masks. This is against the law and dangerous for customers. I asked about it and they dd not seem to care.

KATHERINE F. 
Évaluation :
1

Customer service was terrible, work on that.

CARL P. 
Évaluation :
2

The person handling the return was on the phone and did not bother to stop his conversation. He asked us to go get the mileage and the fuel level and said: "You are all set."

gerard A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENJAMIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
3

I did not receive a receipt for my payment. I asked the gentleman at the location as i was told it would be emailed to me. I still have not received a receipt.

Benjamin G. 
Évaluation :
2

The cab was FILTHY DURING A PANDEMIC!! It obviously was not cleaned after the last renter( possibly not before that who knows) because there was long dog hair everywhere and I'm highly allergic to dogs. Dog hair was in the drink holders, stuck in the creases of the seats. I took the truck to my home, delaying my trip, to attempt to clean it. I had an asthma attack while driving from the dog hair. I reserved 4 furniture rollers and he only had two. I was moving heavy equipment, hence my need for 4. He didn't even check for them. I asked if the reservation indicated I needed 4, I was told “ I only have what I have” (When I opened the truck at my destination, I found an appliance dolly, a regular dolly, a furniture roller ( made 3, if he'd looked in the trucks, he probably would have found the 4 I reserved). and 6 bags of furniture pads taking up room in the truck I ordered, using the space I needed for my Business machinery. He didn't keep the rental equipment on my receipt, he charged me separately for those which will cause me extra work come tax time, since all the expense isn't shown on 1 receipt. There are other Uhaul dealers in my area. Had I known that I would not get the necessary equipment I needed to move machinery, I would have gone elsewhere. (I reserved online) I am a repeat Uhaul customer. This is the dirtiest truck I've ever had.

ANGELA C. 
Évaluation :
5

Very good experience. Easy, clean, quick, convenient. A little too expensive but that isn't a function of the location/ dealer. However, it is still much less expensive than buying and maintaining a truck that isn't used in trade or business

GREGORY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
1

Spammers. I've never rented a U-Haul but they'll add you to their mailing list and spam the crap out of you.

PAUL S. 
Évaluation :
5

Thank you! Easy pick-up and drop off. Smooth transaction making my move easy.

Zain H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shenika G. 
Évaluation :
5

The inside bed was not clean, otherwise the vehicle was clean. The process was seamless to rent and return the vehicle.

Tina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Very easy transaction and pleasant customer service.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
5

Easy return with everything completed online

Brian S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tiona B. 
Évaluation :
5

Very quick, polite, and kind helper. Will definitely be using uhaul again because of his customer service.

Sofia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blake T. 
Évaluation :
2

The employee was constantly on his phone and did not pay attention to what he was doing. He proceeded to provide keys to a truck that was blocked in and made a production of moving the truck when I informed him the keys did not work for the truck he claimed they were for. This was after I asked him if the keys were to the truck that was blocked in. He did not apologize at all. I would not recommend this location purely because of the customer service.

Ashley K. 
Évaluation :
5

Advise customers the Log On via Phone is a very long time... My phone battery died doing it and then my reservation "Timed Out" and I had to make a New Reservation. The 2nd reservation went very easy and a clean truck.

Gregory G. 
Évaluation :
1

The cabin of the truck had a very recent and pungent odor of a marijuana blunt. When i went back into the store to advise the clerk, he just stared at me and did not offer me another truck. This truck had a check engine light on and drove horribly the entire trip. I will never rent a uhaul from this location again.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
3

The inside of the rental vehicle (van ) was not cleaned . Most importantly the Driver's and passengers seats . Both seats had what seemed like ' animal fur ' on the seats . The windows were not cleaned; and neither was the inside of the vehicle clean .

thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre B. 
Évaluation :
3

The truck smelt like cigarettes and the man helping me the second he saw I was a younger female spoke on the phone the whole time and I had to wait for his younger employee to help me

Kristen C. 
Non reviews have been submitted for this location.

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