Customer Reviews for Margate Marathon
(U-Haul Neighborhood Dealer)

537 évaluations

1601 York Rd   Lutherville, MD 21093

(410) 339-5724

Heures d’ouverture

  • Mon-Sun: 6 am–6 pm

Services dans cet établissement :

Pour nous contacter

(410) 339-5724

1601 York Rd
Lutherville, MD 21093

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 6 am–6 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Immediately after I put $75 gas in the tank, the check engine light came on. I was told it was ok and to drive it anyway and to call uhaul if it broke down (I was travelling on I95) They offered a different truck which had no gas in it but would not reimburse the $75 I had just put in the first truck. Finally came to a resolution but it was absolutely ridiculous.

Sandra Puglia 
Évaluation :
5

Nothing!!!! Thanks guys as always!!!!

CRAIG HARGROVE 
Évaluation :
2

Truck was old dirty , check engine light on . Only 1/8th tank gas. Person at counter was ok but not exactly welcoming or friendly. Typical gas station Uhaul location , wade your way through all the vape and tobacco paraphernalia to get to the counter. But the truck got the job done !!

Dennis Lock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Book 
Évaluation :
3

Customer service did not provide good service

Mohammad jalalian 
Évaluation :
1

I reserved a uhaul and they misdocumented mileage from the previous use. They told me it was my fault that I didn't double check miles before leaving and they refused to reimburse me when it was obvious I didn't travel the distance they indicated based on pick/return time, and gas tank documentation They weren't helpful and seemed unwilling to help me through this mistake they created. Terrible customer service

Lexus Wicks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Hooper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve OConnor 
Évaluation :
4

Have used location in the past. They offer good advice and flexible alternatives.

Nicholas Macechko 
Évaluation :
5

Be able to return truck to a different location.

jeane stine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Joyce 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SUSAN M FITZGERALD 
Évaluation :
5

It's ok, the service is good 👍

IRALIN DORNEVIL 
Évaluation :
1

You overcharged me and then you took money out of my account without my permission. And now you are asking for an additional $5. I will not ever do business with you again and you can believe none of my friends and family will either!! You guys are shady! Not to be trusted.

Deneen Jones 
Évaluation :
4

Staff were friendly and helpful.

Preston Figueroa 
Évaluation :
5

It’s always a pleasure to do business with this location ALWAYS!!!!!💪🏽💪🏽💪🏽

CRAIG HARGROVE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Mehlig 
Évaluation :
4

Was not aware of ramp security and would be helpful if when renting 15 footer that someone explains how ramp locks in

Lynn Bacharach 
Évaluation :
2

Truck driver's seat was slanted, tire pressure gauge was on alert, driver's door molding loose and door would not close properly. The price was $280 for a six hour rental and 181 miles. I will try another vendor next time.,

VINCENT WROBLEWKSI 
Évaluation :
1

I believe I was unfairly treated at the Margate Marathon gas station when renting a cargo van. The agent initially quoted a 4-hour rental at $91, assuring me there were no mileage limitations. However, my final charge was unexpectedly $150. Additionally, upon returning the van, I encountered a lack of parking space and was forced to leave the vehicle in front of a gas pump. After informing the store agent and returning the key, as instructed, I was later surprised to find an additional $20 convenience fee on my bill. This incident marks my first negative experience with U-Haul, contrasting with my previous satisfactory uses of your service. I request a review of these extra charges and a possible refund.

Amirreza Nickkar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Valletta 
Évaluation :
4

Easy pickup and drop off. I liked that its attached to a Gas Station. Easy to refill and drop back off vs. trying to search for a station close by which can be problematic at times.

Brian Williams 
Évaluation :
4

I ordered a hand truck, the location did not have it available. Was not charged for it, but would have made my move easier.

Michael Halligan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Lester 
Évaluation :
5

Everything was handled professionally and proficiently.

D Martin Disney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Marsh 
Évaluation :
5

!

Jerry Mirsky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Canelos 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alem Tolosa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Friel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Couturier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT BROOKS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin Bailey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kofi Owusu-Sotia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO HERNANDEZ 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kantria Branch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia Seyler 
Évaluation :
2

Poor customer service. The vehicle had a check engine light on. Poor communication and overall a below average experience.

Chelsea Walker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

niccole dreiling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod Toliver 
Évaluation :
1

This location overcharged me. I refilled the vehicle to the designated tank level (5/16) after I was done and the worker stated that he was going to charge me $30 extra dollars to fill it up even when I showed him the tank, the receipt from the same gas station, and the level inside the vehicle. I am beyond angry and am never going to rent a uhaul because if this is how the business is run, I don't want a part of it. After I had already paid $60 to rent the truck and $10 in gas he wants to charge me and extra $30 when I have documentation that I did it correctly and by the contract. Yikes

Nathaniel Edmonston 
Évaluation :
5

Remind them to check gas level before they drive off - not like a rental car where you start with full tank!

Greg Muth 
Évaluation :
3

I live in Boston, Mass, and rent a Van in Towson, MD. Once in Towson, it took me three hours to rent the Van because the U-Haul was in an infinite loop. Therefore I was sent to another location in Lutherville for the Van. The person was nice and very helpful. The problem was they did not have a dolly. Therefore the Towson location is Poor and Lutherville Excellent therefore grade is Average.

JEFFREY TUERNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Biddison 
Évaluation :
5

Bien

miguel ajcojon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent Birely 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Rhodovi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Chasney 
Évaluation :
4

Very friendly staff but the equipment was damaged and some of my add-ones (moving blankets) were not available. Additional communication would have been helpful here as it would prevented a last minute scramble for supplies.

MATTHEW NELSON 
Évaluation :
1

Absolutely awful customer service!!

Jan Maslack 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO MARVAN 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Zachary Flores 
Évaluation :
3

Service rep at this location was not pleasant at all. He actually was on his phone while waiting waiting on us. would definitely not recommend this location.

James Prim 
Évaluation :
1

Items that were part of our reservation were not available upon arrival. The store manager said that he had given the items away prior to our arrival.

Sarah Jacobs 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lester Edwards 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shelby Long 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NASREEN RAOUFI 
Évaluation :
1

The truck I reserved would not start. Then I reserved 3 dollys and when I showed up none were available

Kelsey Horner 
Évaluation :
3

I rented a van for 24 hours. When I arrived, admittedly about 1/2 an hour late, even though the van was sitting on the lot, I was told that the van was not available for me. Because I was late, it had been rented to someone else. Thankfully I was comfortable driving a truck because that's what they gave me. They would not adjust the rental period to begin at the actual time I got the truck, which changed a 24 hour rental to a rental of 23 hours. Did it work out in the end? Yes. Was it a hassle and inconvenience? Also yes.

Lisa Lubomski 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin Tozer 
Évaluation :
5

I never fill these surveys out but that was a fantastic experience- the agent that helped me was awesome, the whole move only took a few hours and went off without a hitch. I was very very pleased with everything. Merci!

John Hendrix 
Évaluation :
5

Owner was very helpful and understood my needs.

Nicholas Macechko 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Martin 
Évaluation :
1

The rented van was fine. The owner of the Uhaul location ripped me off. Refused to provide the preordered and prepaid boxes, furniture covers, and tape. Claimed his location did not do that and that he did not have those items in stock. What he meant was those items were in stock just marked up. He was also extremely unhelpful in cancelling the preordered items suggesting I call U-Haul rather than him take any proactive step to help me. So I ended up paying MORE for fewer of the preordered items due to his markups.

Severn Miller 
Évaluation :
4

The van I was assigned was parked behind other vans so he had to give me another set of keys, for a different van, that was not as clean, had different mileage and gas, and it took a while. It would be nice if the van was ready when I arrived.

Andrea Mann 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Wild 
Évaluation :
3

Notify the customer about the terms and conditions, how long can they have the service truck vehicles, to avoid confusion and delays of payments..

Ramon Sacay 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS NUMBERS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john baker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Murphy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gene lovito 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor Langley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert Pevenstein 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcio Gurdian 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW KOI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles sparkes 
Évaluation :
1

The customer service experience was what has caused me to leave this review. Instead of him resolving the issue there the attendant argued with me when he was wrong instead of taking accountability for what was going on at the moment. Luckily I was able to contact uhaul to have the issue at had rectified but I will never get a rental from this location again.

Kia Richard 
Évaluation :
5

Only issue I had was needed a utility dolly had it on my order but was not available.

Christopher Burke 
Évaluation :
5

Tell them that a day does not mean 24 hours.

GEORGE ALLEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey Atwell 
Évaluation :
3

Reserved a van for off hours but ended up having to wait hours until they opened. I see the lock boxes and we've used 24/7 renting here before. The owner's reply was to book another location. Why would the U-Haul app let me book a vehicle outside of business hours if it's not available?

Kenneth Willard 
Évaluation :
5

A Great experience and a smooth and easy transaction

Richard Wilson 
Évaluation :
3

To start, I I was in an emergency situation due to another rental company. Confirming they had a vehicle and then not having it the day of the confirmation. I went to this location and the attendant told me they had no trucks to rent. I go online and I am able to rent a truck from that very location and walk in and get keys from the same attendant within five minutes. When I go to use the truck, I find that the windshield washer nozzles are pointed away from the windshield. I couldn't use those at all. I was happy that I was able to get my move done, but the experience could've been much better.

Thomas Breiner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando de Guzman 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael Higgs 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary Bishop 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Cramblit 
Évaluation :
5

Nothing that I can think of now The person was very professional And very timely The truck was an excellent condition

Lafayette Pierson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chaton Cooper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam Nitzberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Ciufo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Stiller 
Évaluation :
1

It was absolutely horrible. I had a reservation for 10 am. Again, a reservation. They claimed they couldn't find mines and helped 4 people that came after me. Again, I had a reservation with a confirmation number.

Amy Turner 
Évaluation :
3

Tried to scam me out of $450 for less than 11 miles. Check your mileage and gas before using!!!

KAYAL MICHAL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PENNY DRAKE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara Griffin 
Évaluation :
4

There wasn’t very much room to park the truck

Alexander Majedi 
Évaluation :
5

Highly recommend this service/location Excellent customer service Courteous professionals

GEORGE ZICOPOULOS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Brown 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page