Évaluations des clients Marine Food Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Marine Food Market

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Heather K. le

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Le client n'a pas laissé de commentaire.

Steven W. le

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Not so much this location in particular but the overall U-haul experience was very poor. I reserved a 10' truck on either the Monday or Tuesday prior to my rental. I was supposed to pick it up in New Westminster but 4 hours before I was supposed to pick it up I was called by U-haul saying that it was no longer available. There was not another one within a reasonable distance for me to pick up that evening or even early Saturday morning. I had to settle for the smaller cargo van which meant we had to make 2 trips, not only extending our work day significantly but also doubling the mileage we had to pay for (nice touch). I had booked the day off from work and we had already paid for the elevator "rental" for a specific time that morning so we were forced to accept the cargo van option - I asked for a larger truck at the same price but was told that none were available. When I returned the cargo van there were a couple of scuff marks on the rear doors that I was going to be charged $150 for - I refused and when I talked to the manager he agreed to hold my contract for a couple of days if I would "fix the damage" - Monday morning I bought some Turtle Wax polish and removed the marks in about 2 minutes. The whole experience has me wondering if I shouldn't seek alternatives if I ever need to rent a truck, van or trailer in the future.

AIRTON D. le

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The location was hard to find because the store didn’t have the U-Haul sign

Verna A. le

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Le client n'a pas laissé de commentaire.

woosuk P. le

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Le client n'a pas laissé de commentaire.

ATAOLLAH N. le

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I made a 24hours reservation. I checked in online. I showed up ontime in the store and after I picked up the car I received a text message saying that I have to bring the car back at 8PM!! I was not done with my move so I called the shop and asked for the reason. I was told I was booked only 4 hours and I will be charged 50 dollars if I don't bring the car back. When I went to the shop and asked why they changed my reservation she told me that somone else booked for tomorrow so she had to change my reservation !! I asked for recite and the son of the owner came out and as he was arguing with me he called me "mother fucker" !! I called customer service , reported this to them and the owner and I went home.

Ghasem N. le

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friendly and helpf staff. car a little bit unclean but ovealll positive.

Gerry roaild M. le

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Le client n'a pas laissé de commentaire.

Christopher will G. le

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Le client n'a pas laissé de commentaire.

Barrett W. le

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Le client n'a pas laissé de commentaire.

Adrian L. le

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Le client n'a pas laissé de commentaire.

Richard Scott V. le

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Le client n'a pas laissé de commentaire.

yu Z. le

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When I arrived to pick up the van. The staff did a quick walk through of the van and showed us there was a scratch at the right door area. She said everything else is good and we are good to go. As a normal customer, I didn’t question a lot as U-Haul is a big company and I didn’t know we were supposed to check the roof top. When I returned the vehicle and the staff checked the roof top and said “you damaged the roof”. I was quite shocked as I spotted the van the whole time when my husband drove the the underground parking in my apartment and I can make sure that nothing can damage the roof top. Interestingly the second day I saw a same vehicle (GMC savanna) drove in my underground parking lot with no problem. I checked all the pipes at the ceiling and I saw no dirt at all which means nothing has ever been touched by the pipes. The staff insisted that it’s me who damaged the vehicle and asked me to signed the receipt of $1,000. She also mentioned if I don’t sign they will send my information to collection agency. I had no choice but sign off the receipt. This is so far the worst rental car experience ever and it’s not professional from the beginning. How would I even know to check the roof top if the staff didn’t mention it? Through all my rental car experience I was never advised to check that before. If the staff and I have checked the roof at the beginning. I bet the damage was already there. But who knows I may get another story with damage for any other dent and scrach I didn’t notice. I recommend everyone takes detailed pictures of any car you rent from U-Haul from top to bottom, left to right. Don’t miss anything or you will be paying $1000 for a 3-hour renting experience. I called UHaul and asked if someone can help on this issue and the person made me wait for 1.5 hour and the phone got cutoff and no one called me back. I’m very very disappointed.

Heather K. le

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Le client n'a pas laissé de commentaire.

DEAN C. le

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Le client n'a pas laissé de commentaire.

Heather K. le

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Le client n'a pas laissé de commentaire.

Heather K. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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Great location and service .... no waiting and convenient parking for my own car while renting a truck.

Denis N. le

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Le client n'a pas laissé de commentaire.

Denise P. le

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Le client n'a pas laissé de commentaire.

Jennifer W. le

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Le client n'a pas laissé de commentaire.

Heather K. le

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Le client n'a pas laissé de commentaire.

Ian O. le

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Pick up the vechicle was fine but it was the drop off that made this experience a poor one. First I was going to get charged $48. For using 1/2 of art of a tank of gas. Which I thought was ridiculous so I decided to fill the tank up myself at the gas station next door. Prepaid $10 worth of gas and after $3 of gas went in it spilled all over ground. Apparently there was a hole in the gas tank. In the end they waived the fee and only charged $5 for gas but that experience made me never to go back their again. Also the pickup location only had one parking spot which made it difficult to switch from my vechile to the van I rented.

rudolf K. le

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I didn't like to get involve my frends, fot reference.Names and fhone numbers.Drivers licence and credit card should be all to ask.

Darryl N. le

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Very helpful on phone help with smartphone internet difficulties. I was able to get the job done thanks to the great help of the U-haul service agents. All problems resolved quickly and efficiently. Highly recommended for rental of a vehicle. Thanks again!

Abo Abdel Raham K. le

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no improvements needed at all you are reliable and honest, that is great to me!! thanks abo k

CHUAN ZHONG Y. le

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Le client n'a pas laissé de commentaire.

camille M. le

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Le client n'a pas laissé de commentaire.

Michael V. le

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The kid behind the counter was nice and did what was to be expected. However the van was unwashed. I had to deal with the attendant at the adjacent gas station who had parked his car in such a way as to make it difficult to move the van from the pick up location. The kid who served me asked me to move the van (upon return) to a different parking spot as he did not have a drivers license and thus was unable to move it. Glad i dont need to rent very often.

Peng Z. le

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Le client n'a pas laissé de commentaire.

Alexis V. le

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Le client n'a pas laissé de commentaire.

Janet B. le

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Parking is disastrous.

Richard T. le

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Le client n'a pas laissé de commentaire.