Great staff. Helped me unload car off trailer...then followed me so I could return to location and pick up my car.
Louis T.
Customer Reviews for Marine Outlet
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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MY HUSBAND AND I RENTED A TRUCK. WHEN WE CALLED WE SPOKE TO A GENTLEMAN NAMED RICK. HE SEEMED DECENT ON THE PHONE BUT WHEN WE GOT THERE AND MET, WE DIDNT RECIEVE GOOD CUSTOMER SERVICE. HE WAS NO T FRIENDLY. AFTER PROCESSING OUR RESERVATION AND WE WERE GIVEN THE KEYS THE TRUCK WAS FILTHY DIRTY. IT TOOK 25 MINUETS FOR THEM TO RESPOND AND CLEAN IT WITH NO APOLOGIZES. WHEN RETURNING THE NEXT DAY, I CALLED TO LET THEM KNOW WE WERE RUNNING A LITTLE LATE. THE LADY SAID THAT WAS OKAY AND THANKS FOR CALLING. WHEN WE GOT THERE WE TRIED TO TELL RICK THANK YOU BUT HE SAID TO JUST GIVE HIM THE KEYS. WHEN I CHECKED MY BANK STATMENT, THEY CHARGED ME AN EXTRA FULL DAY WHEN I HAD THE TRUCK FOR LESS THAN AN HOUUR. I WOULD NOT RECOMMENED THIS PLACE DUE TO THE POOR CUSTOMER SERVICE AND CHARGINIG US AN EXTRA DAY WHEN WE DIDNT EVEN HAVE TO THE TRUCK FOR AN HOUR.
lora M.Always friendly and helpful. Someone you can actually trust.
Kyle P.discounts and more coupon offers.
NATALIE ELIZABET P.No waiting, good service, good equipment. No surprise charges.
Mark Z.Easy to work with and get in & out quickly. I do wish a 5 x 10 was available but the 6 x 12 worked just fine.
Brian S.Very very rude!! Walked in and was automatically treated very rude! I was double charged because the people at the desk never told them I dropped my trailer off. Will never use them again!!
Kristi P.I've never had a problem with finding what I needed at this store.
kyle P.Awesome team
LISLE M.The first time I came here service was amazing, hints why I went back. Second time, not so good. They charged my card twice which left me with 79 bucks to get home and since it was the weekend, I would have no funds till monday. I was not very happy they did that. But I made it home safe!!
William J.We were told it would be 154 $if we went 50 miles, we didn't even reach 40 miles and we were charged 159 $PLUS a random 14 $charge. I'd like an explanation as to why we were charged that much. The tank was completely full. When we're told a price, it needs to be that price or LESS. Not MORE.
Neil S.Be more efficient. The Uhaul website was not working well and it caused me to be there for almost an hour when it should've only taken 10 or 15 minutes. Thank you for everything else .
kristin H.People were so friendly and it was so easy to pick up our truck.
Tereca D.Exactly what I needed! Nice folks to rent equipment from.
Brian S.Very friendly and professional
Jeffery R.I AM SERIOUSLY PISSED AT the fact that the UHAUL PLACE charged me 10,00 $ for an 1/8 of a tank since "according" to them .....it was NOT on a 1/2. Ummm I have 2 receipts totaling almost 44 $for the fuel that I put back into that truck last night!!! Customer service in Decatur was OF NO HELP! AND NEITHER WAS the main office upon calling!!! They could have notified me about being able to fill up the truck PRIOR TO CHARGING ME!!! I AM SO DISGUSTED AT THIS THAT I CANNOT EVEN SEE STRAIGHT! I would NOT TREAT PEOPLE THIS WAY AND say I do A GOOD JOB OR HAVE GREAT CUSTOMER SERVICE!!! POOR OUTCOME UPON RETURNING THE VEHICLE!!!!
KATHRYN L.This store is as good as can be.
Patricia C.My copy of the paperwork was unreadable. Didn't realize it until I returrned the trailer.
WILLIAM K.The truck smelled like dogs and cat hair was everywhere. Just nasty had to clean it up as best i could.
Sean J.Did a great job getting us what we needed excellent service
billy C.Rick and crew was awesome. Will recommend to anyone go to Marine outlet for equipment and see Rick. Had a problem with another uhaul facility and called Rick he hooked me up. Thanks again.
chris K.Super nice folks there. Made drop off quick and easy.
Martin M.Have more dollies
jean S.Great experience!
adam C.The location is mess inside very poorly cleaned, it smelled like animal feces.
David A.I had made a reservation at a different location and was actually at the other location when I received a text from U-Haul to say my trailer was at a different facility. I think that 10 minutes before my rental is too late to inform me.
Valerie S.Great service and excellent customer service by all.
Tyler D.Nothing to improve. Just wanted to note that the 6x12 trailer pulled, rode and handled exceptionally well. Thanks
Joe G.Very friendly advisor, cleaned trailer befor renting
DENNIS W.Personnel was extremely courteous!
Sue S.Another location didn't have the truck I needed and I was sent here as a secondary location. The guy actually stayed late to help me and was really nice. Then, when returning the truck he came right out to me to check in the truck. He was very helpful and nice. I'd go back there in the future.
LEAHA P.Excellent service, just as you would expect from Wanda! Thanks again!
Richard C.I returned the truck cleaner than I found it, also more gas than required, yet, I do not have my much-needed deposit back! I will not do this again I am incensed and need my money now, please
Daleya J.Went above and beyond to make the rental experience as easy and pleasant as possible. Will return when I need to unload my storage unit, without a doubt.
Rachel H.Very friendly, prompt and informative!
lynn M.Great job and very friendly staff
Quentin C.My experience this time was excellent. Last time which was a month ago in Temple at the actaul U-haul center was a horrible experience. They gave me a smaller truck which really caused the need for a 2nd move. I didn't have time to argue, and ultimately don't believe the staff possessed the mental capicty to fix it. It took an hour to get out of there. At this location they were amazing. Rick had us out of there ,and on the road very quickly. Called ,and texted to confirm our pick up ,and that he had the big truck that I needed. Moving sucks ,but places lile this one make it a little more pleasent. Merci.
ROBERT G.While hooking the trailer up to my truck, it did not seem like the owner knew what he was doing because he did not hook the trailer up the proper way. I double check him and found that he had not tightened the tounge all of the way or connected the emergency braking system. If I had not checked this trailer would have come off and who knows what would have happened.
Russell J.Arrange the parking lot better! Easy to work with the associates, very friendly associates, an enjoyable experience.
DENNIS W.