I don't know how Cooper's could improve on anything they were professional to equipment was perfect they were on top of their job I love Coopers. I will go nowhere else for my trailer rentalsCHARLES D.
Customer Reviews for Mark Cooper Landscaping & Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Oroville, CA 95965
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 12h30 pm / 1h30 pm à 3h pm
- Samedi et dimanche :
9h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.BRUCE K.
Was told to pick up truck at 8 am, facility did not even open until 9 am, then the guaranteed truck I was to pick up 20 ft was not even there waited quite awhile for truck never showed up so finally was given a 15 ft vehicle, not big enough.ANGEL A.
I had a reservation for Friday at a different location. Confirmed by email. But no one was there, Thanksgiving vacation! Very disappointed. But Zachary at the different location very helpful. Five stars to him.Robert W.
Awesome Customer Service! Hoes above and beyond excellent service!KIMBERLY P.
Nothing that I can think of - a very professionally run company.paul L.
I reserved a truck for 8 AM but the rental location does not open until 9. Not the fault of the pickup location but why let me make a reservation at an unavailable time?Karen L.
The gentleman who waited on me was a great guy! So genuinely caring and made my experience great! I totally recommend this business and the manager who waited on me. Great guy!GENEVIEVE B.
The manager was very helpful and friendly. At a second uhaul location. Especially after dealing with your phone representatives for 3hrs being put on hold and many calls not returned. I had made a reservation 1 week in advance at one place and was unable to get the keys from the lock box, after makings the calls as directed.LAWRENCE A.
The mobile app has glitches & issues other than the technical issues it was great but will never do mobile app againCheyenne P.
The associate was very efficient!GROVER R.
Le client n'a pas laissé de commentaire.BRITTANY ROSE P.
The rep was great. Very personable. You should put him in a better location. I didn't want to mark any of the above as I didn't want it to reflect on him. The location was average. The equipment was fine except for when the rep and I went to inspect the truck and opened the back we both got a contact high. It reeked of marijuana. I opened the driver door to the cab and it was the same. The rep ran back to his office and grabbed a jumbo can of Lysol and sprayed so my belongings and my clothes wouldn't smell the same. I don't know if I would recommend the location but I would definitely put in a good word for the rep.DEBORAH B.
You're only as good as the people you have working for you and Coopers great. Zach is the man, always helpful, professional and courteous. Even when they didn't have what I was looking for, they referred me to a nearby uhaul that did.GABRIEL W.
Check-in man in Oroville with very polite very friendly yeah, he's a good man!Jeffrey A.
Le client n'a pas laissé de commentaire.Maria A.
Great guys excellent awesome customer service. takes the time to give you a great experience with renting a uhaulDonyea E.
I felt that Zac who helped us was fabulous!!! I also felt that he was doing the work of 3 People. He needs a assistant. Please hire another person fir this location!!!FLORA M.
They came through on short notice. Great experience, thanks Zack!RICHARD G.
Le client n'a pas laissé de commentaire.MEGHAN D.
Nothing the person that was there new everything that needed to be doneOMAR F.
Yes, I went to the original location I was booked the evening before, no uhaul was there. I was told the next morning it would be at Coopers ready at 9 am. Then I got a email saying to go to the self storage instead, went there again, no uhaul. The phone support I called the evening I was due to rent was unable to help. Although Coopers has lock boxes and a 24 hr sign she said it wasn't set up in the system as a 24 hr phone rental location. The location clearly has the equipment and signage, this should be corrected. Once I was finally able to get into a truck, it was prefect and the support staff at Coopers was excellent. Uhaul it's self, unreliable, unhelpful and would not recommend the company to anyone.Marilyn V.
Nothing. Everyone was great. The equipment was ready and service was great.MICHELLE P.
This location has friendly staff, however they are always late and sometimes don't even show up. The lockbox is broken so after hours is not an option.RONALD M.
Next time either have or Rentals clean and Ready or let your Customer know that they are going to have to wait for the Vehicle to be cleaned. I waited for them to clean the Van and it was quite a while. I mean a really long time! At least Compensate a Customer if this Happens to them. This is my Second Time Renting a Vehicle from U Haul, 1 st Experience WAS ALSO NOT ALSO A GOOD ONE. YOUR NOT THE BEST AT CUSTOMER SERVICE. I wouldn't Recommend U Haul to Anybody.JOHN G.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.CHANDLER U.
Excellent employee! Assisted us greatly!SHANNON P.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.MICAH B.
very friendly serviceJuan C.
Le client n'a pas laissé de commentaire.Gabriel W.
Customer service was top grade! Wonderful staff!GRANT M.
Le client n'a pas laissé de commentaire.Delora B.
Excellent customer service!James L.
Ira provided good & efficient customer service, did his beat to take care of customerWinston A.
Le client n'a pas laissé de commentaire.Mrs. Christine P.
I didn't get the 10 ft truck that I was paying for. Instead I got a van. I couldn't turn it in using my cell phone. And it was a large hastle with my credit card, etc. No I would not recommend this particular rental place.KRISTEN S.
Service was excellent and the trailer was in good condition. Location is easy to get to and roomy enough to maneuver. My only comment is that the drive and parking area are dirt. Not a huge deal and probably not worth improving upon, but that's the only reason I didn't give 5 stars.Steven T.
Good Morning U-haul Team, went to 2 locations and could not rent the small box van for 19,99 $ No problem> I can adapt location we went to was a shed office> No Problem Medium box van that we rented apparently was used for smuggling pot > No problem went to check out > Problem could not get a final bill could not get money back for prepaid mileage Bad experience > handled poorly in fact, I do not actually know how much our final bill was sad dissappointing staffAndrew S.
The best place all around.Jeannette H.
Excellent service à la clientèle. It was so easy and I was in and out so fast. I highly recommend this place for all of your moving needs.Jennifer M.
Le client n'a pas laissé de commentaire.ALEX G.
Drop needs a light for late dropoffs. Really dark location after nightRj adelbert D.
Friendly people good price willing to work with me.David J.
Service was the worst they tried to insist I had 2 truck after 3 days of moving and tired she was so bad.Marilyn P.
The husband and wife running this location were warm and friendly, even offering bottled water in 100 degree weather. I will rent from them in the future.Juan C.
The self check in did not work. Tried scanning on two phones; took pictures, still didn't work. Tried calling for assistance was told it would be a 25 minute wait. I was scheduled to pick up truck at 6:30am to drive to Sacramento, then back to Oroville. Wanted to beat the heat. Had to wait until 9:00am when office opened. Person there had no idea about scanning problem. Had to wait until next morning to finish unloading because it was to hot (triple digit heat). Very disappointed with the service.Justine M.
The person there was very courteous and made me fell very comfortable.David J.
Le client n'a pas laissé de commentaire.Low S.
Le client n'a pas laissé de commentaire.Peter S.
Le client n'a pas laissé de commentaire.Ryan G.
Excellent customer service!James L.
Everything was fine!Wayne M.
The first drop off location on Lincoln Blvd in Oroville refused to take tuck what's up with that? It was a grate inconvenience. Your web site is a pain to use.Wesley M.
Great customer service. 4th time renting from location. More trucks and trailers than I have seen before. This location is now has a professional feel and vibe. Will be using some landscaping help in the future.David K.
They were super friendly and nice to deal with. Drop off was easy. Very convenient location. Would definitely recommendApril M.
The inside of the trailer was swept and clean. The outside s little worse for wear. The proprietor placed stickers on the cracks to acknowledge them. They fell off before we even loaded it later that day. The trailer followed perfectly so the cracks were only superficial. .Linda M.
Le client n'a pas laissé de commentaire.Sylvester M.
The people here at this location were absolutely great. Couldn't ask for better customer service. Went over and BeyondRobert S.
Le client n'a pas laissé de commentaire.Rebecca G.
Le client n'a pas laissé de commentaire.WAYING Y.
Le client n'a pas laissé de commentaire.GLENN A.
Great place , could use a tad bit more advertising tho, had to u turn 2x becore i found it ðŸ˜â˜ºMANDIE D.
Le client n'a pas laissé de commentaire.Spenser B.
Le client n'a pas laissé de commentaire.Loree A.
Very helpful peopleAlan B.
Significantly understaffed. Long wait time to pick up rental. Inexperienced staff.Mark S.
Le client n'a pas laissé de commentaire.Phillip S.
Le client n'a pas laissé de commentaire.Lori B.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Stefani H.
Ira was vary helpful and friendly. Made the move less painful!Bryan K.
Excellent customer serviceLori J.
Le client n'a pas laissé de commentaire.Guadalupe B.
Le client n'a pas laissé de commentaire.Christopher W.
Le client n'a pas laissé de commentaire.Pati D.
Le client n'a pas laissé de commentaire.Donald C.
This location charged me for an extra 2 days of rental after already paying for my 2 day rental.Nicholas M.
Bigger yard, more options, big improvements since last year.David K.
Super friendly, knowledgeable staff! Very satisfied with this UHaul Dealer! I would recommend highly!!!Curtis G.
Le client n'a pas laissé de commentaire.Robert G.
Don't forget to supply blankets and hand truck would be nice.Glen D.
Le client n'a pas laissé de commentaire.chad P.
Mark Cooper Landscaping & Storage, was wonderful. They were very helpful, friendly. I would recommend these great folks to any body looking for a U-Haul truck of any kindMichelle W.
Great customer service and pleasant.Jarred C.
Le client n'a pas laissé de commentaire.Sylvester M.
Both people I dealt with here were wonderful and very helpful!Kimberly S.
I had the option of choosing from two return locations. I chose the location nearest my home and was sent a link to return to the location across town. I did not feel my business was important at this location.Dulcy H.
Le client n'a pas laissé de commentaire.Farmpou S.
Vehicle was dirty inside floor boards and seats.Barbara B.
Ira was very helpful and friendly.Nicholas V.
The drop off was effortlessCHRISTOPHER J.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Jaki W.
The gentleman who helped me at the front desk was very kind. He helped us figure the things out on the brand new truck we rented.Katrina S.
Don't tell them they have a rental in town and then make them drive miles and miles and miles for whatever they reserved on the phone You should make sure there's nothing in town before telling him anything and then when you tell him something tell him exactly where the car is before you take the credit card number and keep them on the phone for 45 minutes to an hour And don't use how busy it is as an excuse to waste peoples timeDaniel W.
The staff was excellent here. Very accommodating and great service.JOSEPH V.
Truck had weird front end shake Right front hood loose close-flapped in windLance L.