Customer Reviews for Marquis Chevron
(Concessionnaire U-Haul dans le voisinage)

2 015 évaluations

2100 S Lamar St   Oxford, MS 38655
(@ Hwy 6)

(662) 550-4290

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h30 am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/26/2021: Fermé
  • 1/1/2022 - 1/2/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(662) 550-4290

2100 S Lamar St
Oxford, MS 38655
(@ Hwy 6)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h30 am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/26/2021: Fermé
  • 1/1/2022 - 1/2/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Nothing is wrong with the people or trucks. It's just where the location is it's hard to maneuver vehicles around because of how crowded it is

Trey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tom C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

N.D.

Ora L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY M. 
Évaluation :
3

Manager was very rude, but man who hooked it up for me was nice!!! The manager here needs to be fired!!!!!!!!

EMILY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH M. 
Évaluation :
4

Always a bit chaotic but they get it done.

William S. 
Évaluation :
5

There is only one thing that would help Shea. Hire someone to help her. Someone who can get trucks and do leg work so she can service customers. She is excellent but she was swamped when we were there.

CORDELIA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY W. 
Évaluation :
5

Rental team was polite, professional, and went the extra mile to take care of me. I would highly recommend this location!

MARGARET D. 
Évaluation :
2

New Management

Rayford H. 
Évaluation :
5

Shaye the customer rep was very nice and professional.

Valong J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYELL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Since the office is only open 8a to 3p, the pickup and drop off process for “after hours” needs to be communicated verbally and highly utilized. I ended up paying for an extra day on the rental because I work 8 to 5 every week day (like most folks do)

JEFFREY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRY H. 
Évaluation :
5

Outstanding service!!!

JEFFERY Y. 
Évaluation :
3

Website mileage was incorrect.

Rose D. 
Évaluation :
5

Terry was very helpful. Thx!

PAUL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARRAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda F. 
Évaluation :
4

Don't go to Chevron Station and use bathroom facility next to Uhaul before you start on your move. So fifthy. Beyond nasty. Can't believe Chevron allows this.

GLENDA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
2

Make sure the returns are serviceable

Philip H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie B. 
Évaluation :
2

The facility was disorganized and unclean. There was no check-in counter or designated space for customers. Customers were asked to step into the office doorway where other employees were constantly needing to walk through.

CALLYN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EULANA B. 
Évaluation :
5

Even with COVID everything was very smooth and customer service was excellent

SAMUEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL F. 
Évaluation :
2

I had to wait an hour for a reservation I completed on-line. It was extremely frustrating and reduced the amount of time I had to complete my move.

targanar B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason T. 
Évaluation :
1

They were late, the uhaul was not clean. They drove the truck into another truck. It was not a good experience.

Annalyn S. 
Évaluation :
2

The storage area is way too small and hard to maneuver. When I was to return the trailer, there was not enough room to leave the trailer and I was told to follow an employee to a new location which was about 5 miles away and they ran off and left me. Then I had to call and get directions. This is no way to treat a customer.

Archie A. 
Évaluation :
5

Shae was great. They were super busy on Saturday and it was pouring rain, but she never missed a beat. She is amazing.

Vickie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERBERT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel B. 
Évaluation :
2

When I arrived I was supposed to be able to pick up my van by using the app on my phone, but the app didn't work. The office was closed, but there was a number posted on the door so I called it. I was told that my rental was not in their books (I had booked Aug 2 for Aug 14 pickup and had a confirmation number). The manager indicated that he was only making a couple of dollars off my rental so it wasn't worth paying an employee to open the office and sort it out. Despite this, an employee I spoke to did come to the office and take care of my rental (she said it wasn't posted to their location until after they had closed). The employee went above and beyond to get me the van. Not sure I would ever trust a uhaul rental again, though since you can't always count on running into that rare person who related to how stranded I felt and helped.

debra S. 
Évaluation :
4

App wasn't working at time of check in, not a big deal just a little inconvient due to uhaul pushing the app to check in. Other than that good equipment and good condition.

Noah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

The fact the guy who helped with my reservation at pick up, his patience and understanding after I got stuck, and the customer service was above my expectations.

Kendra L. 
Évaluation :
2

The drop off is next to a gas station. It is very small and it closes at 3pm. You have to drop your rental off at an overflow lot that is difficult to find, due to road construction. It's basically just an open field.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE D. 
Évaluation :
5

Friendly, helpful staff. Easy process from start to finish.

Angela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick H. 
Évaluation :
5

Amical

Gunther M. 
Évaluation :
3

Added insurance I didn't select. CDW

Walter E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hugh Jackson B. 
Évaluation :
1

This has been one of the worst customer service experiences I have ever had. I booked my reservation ahead of time and took almost an hour for them to get the keys… The truck was there the whole time and as soon as I got in I noticed there was only about half a tank and the tire pressure was low in EVERY tire. I will never be using uhaul after this experience. Unbelievable.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin P. 
Évaluation :
3

Get a bigger parking lot with better maneuvering.

Brandi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
3

Truck was clean. Easy to utilize. Parking upon return was extremely difficult due to limited U-Haul parking. Issues with using the U-Haul app for after hours return.

Jewell D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE H. 
Évaluation :
1

I called the day before my rental to ensure everything was in order because I was told that I would be contacted the day before my scheduled pickup. When I saw no email and no phone call, I proactively made the call 5x to the storage place that I was scheduled to pick up at. No one answered and I had to have my daughter drive over to make sure the truck was there. It was not and she called and said they didn't have anything for us. I had a flight and hotel already booked and only after I complained enough did the regional manager find a truck for me. Charles was very nice and helpful but if Uhaul didn't have a truck available, why didn't someone contact me or tell me at the point of reservation that nothing was available at that location, on those dates? If I had not been proactive, I would have flown assuming that my reservation was fine and arrived with no transportation back to TN. The Oxford location added insurance to my reservation (which I had declined during my online booking). I spent over two hours trying to solve for my missing truck so that I could move my daughter's furniture back home and when I spoke with a Uhaul agent, her comment to me was that they were just busy. A lot of wasted time and effort on my part when very few people from Uhaul were willing to help me. Everything these days is blamed on COVID and shortage of labor. If you are not able to handle the business, the trucks should not be available to rent. Now I have to fight over getting the insurance refunded. This is a mess and could have easily been avoided.

Amy M. 
Évaluation :
1

Upon arrival, saw signs saying we had to take to another location or incur a 50 $fine. After a long day of moving, its unacceptable fo show up at your agreed upon drop off location to this. I will not be using U-Haul again.

Richard N. 
Évaluation :
1

No blankets or dollies were available that I reserved for over three weeks

Patrick B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markie D. 
Évaluation :
5

Shay/Shae was fantastic and made this a great moving experience. Super kind and friendly and let me know the whole procedure... employee of the month material!!

ELIJAH M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

the owner was perfect and went above and beyond to make the mistake of Uhaul and get me a truck.

Paul T. 
Évaluation :
5

Everyone was friendly, taking care of folks. All was good . Easy transition to the vehicle with the automation and check in process

Jeremy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY B. 
Évaluation :
5

A gentleman hooked the trailer up to my SUV and made the process easy. Merci!

Thomas D. 
Évaluation :
3

Friendly staff; very helpful with rental. Return process after hours was pretty easy to complete on phone - overall would recommend this facility for a rental.

SCOTT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART S. 
Évaluation :
5

These are my “Go to!” Guys for Oxford trailer rental!

Andy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry L. 
Évaluation :
5

Larry does an excellent job. I always contact him first fir all my uhaul/moving needs..

CHAZ T. 
Évaluation :
1

Treat customers like they are important. And if you have a truck available or if a person have reservations, don't let the truck get rented by someone else while you're on the phone with someone who's trying to rent it. Also don't call customers to offer them the wrong size truck and then kick them out of the system because they don't take it. I had reservations for over a month or more trying to get a truck.

GENEVA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kate M. 
Évaluation :
3

It seemed a little disorganized. Maybe it was just a busy day

Kaitlin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
1

Terrible location with rude employees Truck was blocked in so couldn't pick it up early as we had arranged. If you're renting in Oxford use the U Haul location on Highway 6.

ROBERT F. 
Évaluation :
4

The oil light came on after we left. We spoke with the dealer and agreed that we would add oil and get reimbursed. Otherwise, everything went very well.

Kate M. 
Évaluation :
3

First time using U-Haul. The app won't let you tell U-Haul that something is wrong. Prices are good but truck was smoky and the steering wheel was sticky. The U-Haul had old pictures of the truck where it was dented and I couldn't acknowledge that it was fixed. But the convenience and price are good. The app is too slow. I would recommend to rent in-person only.

Kirstie M. 
Non les évaluations ont été soumises pour cet établissement.

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