Customer Reviews for Marrows Wireless LLC
(Concessionnaire U-Haul dans le voisinage)

397 évaluations

50 Marrows Rd   Newark, DE 19713

(302) 565-4056

Heures d'ouverture de l'établissement

  • Lun au sam : 10h30 am à 8h30 pm
  • Dim : 10h30 am à 6h30 pm

Services dans cet établissement :

Pour nous contacter

(302) 565-4056

50 Marrows Rd
Newark, DE 19713

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 10h30 am à 8h30 pm
  • Dim : 10h30 am à 6h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

My reservation was moved to this location at the last minute and I was unable to pick it up 1 hour early because the location did not open until 10 am.

John S. 
Évaluation :
5

Before driving; uhaul sends me a link to verify the condition of the equipment to make sure gas and miles are exactly the same with the electronic receipt. Likely everything went well!

ABDO G. 
Évaluation :
1

Total rip off

Philip B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARWIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward D. 
Évaluation :
3

Rental truck had steering problems over 40 mph. Parking the vehicle upon return was almost impossible with all the loitering going on at the store.

GARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORIN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BEVERLY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESSAMELDIN E. 
Évaluation :
3

The truck was dirty and clearly not cleaned from previous renter. When I returned the truck I put more gas in it than there was when I picked it up. They told me I was wrong and charged me for not returning it with the right amount of gas. They basically ripped me off. Considering you can rent a U-Haul on every corner, I will never use this one again, they are scam artists.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xiangyu L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR M. 
Évaluation :
1

No paking in lot and had to go into site to get instructions on where to park and move truck to location.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathlene F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hellen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
3

Clean the truck. Storage area was covered with dirt and the ramp was covered in broken glass that fell out all over my driveway

Timothy K. 
Évaluation :
5

I had an accident while renting a U-Haul truck from this location and every person who was in some form a representative of U-Haul was very helpful, patient and understanding. Merci.

MIAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL C. 
Évaluation :
5

This is the only location in my area that I rent from. The customer service is the best, friendly, and very helpful. Others close by do not take care of the equipment and do not give the customer any help when it's not taken care of.

Linda B. 
Évaluation :
4

Before we picked up the truck at this location, we were left with no truck. I had booked a truck a few weeks ago and received a phone call to finalize my reservation. Due to the high volume of rentals, we had to pick up and drop off at a location that was extremely out of the way. As we turned up on Saturday at 9:30 AM, we were informed that we didn't have a rental at the location as he gave us a phone number to call. The owner was RUDE and told me to calm down and to be kind on the phone with no reasoning to do so whatsoever. I proceeded to call UHaul customer service. The first person I spoke with put me back into the hold queue because she didn't want to deal with the fact that she had to investigate why we were cancelled in the first place. The second CS rep I spoke with, Hallie, was able to quickly investigate and help us out to get a new truck. CS is not easy, but she handled the situation with ease and made us all feel better that we got a truck and were able to complete our move. This company should be ashamed though. Logistics are not terribly difficult. How is it possible that a company cannot inform a customer that their reservation is cancelled? Why are these UHaul distributors not properly vetted? Don't allow these small distributors to ruin other people's day. Fix the problem and you'll help adjust the logistics problem you have currently. It should be easy to plan and think through different scenarios so that you don't leave customers stranded on the phone for an hour in worry that they may not be able to move out in time.

ALEXANDRIA R. 
Évaluation :
2

Not a fan of uhaul. Scheduled to pick up at a location closer to me and when I get there they send me a email saying I need to pick up from another location. Get to the next location and the have to wait 20 minutes the owner shows up. Had a 4 hour appointment and didn't get my truck till a hour later and I only had 3 hours left. Tried to call support and was on hold for 45 minutes before I hung up. Overall experience. Poor

Christopher D. 
Évaluation :
5

Outstanding service!

Paul H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
5

I don't know the young man's name; however, he was courteous and very helpful to work with during the process. Much appreciated.

JONATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE M. 
Évaluation :
1

I spent about 2 hous either on hold or talking to uhaul, not being able to login to get the truck, as it would not accept my license number, then it would not allow mw to submit pic of odometer readings...got charged for a dolly I did not want....ordered 1 dozen blankets, got 2?

Mark T. 
Évaluation :
4

Everything was so convenient. Fast in, Fast out

RONALD V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
3

Floor of trailer of truck had quite a bit of debris and dirt. Several blankets not folded. Inside of front windowshield had dirty film which decreased visibility.

MATTHEW H. 
Évaluation :
2

Trash in van, vehicle was damaged upon receiving it.

HERBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reza F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONIQUE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROWNAK M. 
Évaluation :
4

Staff friendly and helpful.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
5

Ahmad, the store owner, was great! He was accommodating, professional, and friendly. He is an asset to your brand. The 15 foot truck was an excellent vehicle, i.e. easy to drive, great mirrors, super on gas, while gate and ramp worked well.

ALAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN G. 
Évaluation :
5

My original location, Newark Safe Storage, called me a couple of hours before my pick up to tell me that the van I reserved was not operational. Do I get a 50 $credit for the vehicle not being available?

Brian T. 
Évaluation :
4

It's a local business. It saved a lot of hassle going through the city, especially when I needed to return the vehicle. There may be a few dents, but the owner knows the condition of the vehicle and will not try to cheat you. He's a good businessman and wants the best for his customers.

Lance L. 
Évaluation :
3

LOTS of dents and scrapes for such a new truck. The bottom part of the right rear door (including the license plate) was falling off, held on with packing tape and string. We had a long trip and I'm surprised it was still attached when we got back. Fix that and the truck would have been fine.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID PATRICK H. 
Évaluation :
3

Nothing, just and older building but it was fine. Serves it purpose.

RAYMOND L. 
Évaluation :
5

It will be very helpful if the truck has ramps to bring things inside the truck. The company should also provide ropes and blankets. The truck was in good condition.

Gerard F. 
Évaluation :
5

Just wonderful service with the way you was

CATHERINE D. 
Évaluation :
5

Abdul was very helpful and friendly

John B. 
Évaluation :
1

Completely lost. Doesn't know the equipment at all.

ROBERT C. 
Évaluation :
1

The cab could use a good disinfecting and wipe down. Smelled like weed and cigarettes. The Vendor location was a dump.

Thomas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCELLO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMARA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARYANNA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
3

Uhaul changed my pickup location to ANOTHER STATE without notifying me.,,I had to call and demand a new location where I needed it.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHPATRIC H. 
Évaluation :
5

Very good experience.

Marla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ira K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samin G. 
Évaluation :
4

My emailed receipt is illegible and have not received a better copy. Please provide as soon as possible

Tina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katelyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Airrion Y. 
Évaluation :
5

Thanks abdo

MOHAMED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ethan W. 
Évaluation :
1

Customer service was shit. They were rude. The windshield was all streaky and I cleaned the strip behind the seats has like spilt soda or something on the door that looks like it's been there forever. Told me to return my vehicle with the same amount of gas I got it with. I did exactly that and they tried to charge me 20 $for missing gas?! Never again

HAILEY C. 
Évaluation :
4

Trailer had holes in the side, rain came in and damaged personnel items

NICHOLAS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan G. 
Évaluation :
5

The service I receive was excellent, the workers are very friendly and extremely helpful.

WENDY N. 
Évaluation :
3

Your road side assistance customer service people told me I will not be covered for lock out service even though I paid additional insurance to have road side assistance and such. That upset me greatly and ruined my day. 25 min later CS person called me back to apologize. Why be so incompetent and tell customer wrong info and upset customer and than apologize. Not pleasant experience at all.

Liliya V. 
Évaluation :
5

5 ⭐️

JOSE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GISELLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARHAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAHSSONDA J. 
Évaluation :
5

Aucun

NICHOLAS B. 
Évaluation :
5

I have rented from other locations and this location is by far the best.. This will be my go to place going forward

LINDA B. 
Évaluation :
5

Great customer service!

ABDO Q. 
Évaluation :
5

More truck

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANGSOO K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAMANTHONY J M. 
Évaluation :
4

I would have like to see the sales person come out wih me and look over the truck before and after the truck was returned.

ROSLYN H. 
Évaluation :
2

The person I spoke to on the phone lied to me. I told him I needed to move a mattress and box spring. He recommended the 10 foot box truck. I inquired about the long distance deal on line and he told me that after 100 miles it would be 0,69 cents per mile. When I picked up the truck the person at the counter also told me that it would be 0,69 cents after the first 100 $. He also told me it would be adjusted after the truck was returned. When I called on Monday to question why the rental was so high he told me that neither him or the person on Sunday told me that. He said the 0,69 cents over the 100 miles was for the cargo van. Then I questioned him why he recommended the 10 foot box. Also when I started the truck the check engine light was on and the passenger door arm rest was broken. When I questioned about the check engine light I was told “it should be alright”. I will never rent from UHaul again nor recommend U Haul to anyone if they allow people and locations like this one to represent them. I have disputed the charge with Capitol One. I don't appreciate being lied to.

KENNETH N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean S. 
Évaluation :
5

The customer service was awesome!! You

MICHELE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN C. 
Non les évaluations ont été soumises pour cet établissement.

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