Le client n'a pas laissé de commentaire.
Rob I.
Customer Reviews for Mars Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Quick and courteous
Daryl N.Not cleaned in back, pile of wet blankets !
Thomas R.The computer system used by the staff is crazy slow. Took at least 10mins to pay and register and I was the only person in the store. This should all be done with a mobile app where I can upload my drivers license and credit card. As well the safety chains on the trailer are not legal in Canada as they didn't lock or close. Refer to ministry of transportation safety chain laws
jonathan J.Friendly, smooth and efficient service!
Lee S.Customer service cold and basic.
Dan D.All good
Dwaine T.The vehicle had not been cleaned from previous driver(s). The back was filthy with soil and other dirt. The cab was less than clean but also had items in it from other drivers - a glove; plastic sandals.
Glyn J.All was good, the van was fine. We did notice an oil change sticker that was overdue ... hence the low review on maintenance.
William J.Road construction was the biggest hindrance - very difficult to get to, and it's a SMALL parking lot for a big truck.
Joel M.Staff were extremely helpful
John P.An appliance dolly was reserved and paid for but the dolly was not provided. Sandals and a coffee cup were left in the truck when I picked it up
Darren F.Guy working there was awesome so kind and helpful
Jason K.Booked a trailer the day before I needed it and it was rented out when I showed up to pick it up. Had to change my whole afternoon around because of it
Trevor S.Parking light was not working on side but all flasher was good
David B.Clerk was friendly and helpful.
Mike V.Utilize the online check-in to save time in store
William J.Blew a windshield wiper and was told could not leave truck at another location. However truck was clean and gentleman was very helpful behind the counter
erin M.Very good service art this location. Also very helpful and friendly. A great experience for us. Happy new Year.
david L.An explanation of how Hwy 407 billing is done would reduce confusion.
Larry K.Reserved for 24 hours, but were forced to take for 3 days, at triple the price
MATTHEWEE D.I rented a small truck for two hours. I was not given any paperwork even after I returned the vehicle. When I left the store I did not even know the total cost nor was the truck inspected before I left. It wasn't until I got home did I find out what I was charged by e-mail.. It did not match the quote I was given.
ROBERTA A.My father and I picked up the truck at this location, we drove 5kms down the road to Tim Hortons to use the washroom and parked the truck in the meantime. When we tried to start the Uhaul, it would not start. The battery was clearly eroded as fumes were strong.
THOMAS G.Supply what is ordered, clean vehicles. Overall we will never use haul again. Changed my order twice,and 12 hrs before move I get a call you can't supply the vehicle I ordered. Had no choice but to take a vehicle half the size with no real discount. Totally unexpectiable!
PHILIPR H.The app on my phone wouldn't work and it said please contact a CSR and then your call centre was too busy to answer. I then waited 30 min and then used digital chat Who then took 10 min to tell me to call the call centre again. Wasted 40 min of my time. Lady on the phone didn't care that the app didn't work for odometer, told me to leave. Location was friendly and proper. I would use this location again if I had to.
OSEN N.This was my third effort to secure a rental. Also my second transfer of booked location to a different location 25kilometers away no where near immediate city of Stratford that has a population of greater than 32 000 VS Baden 4,500. Only to find wiring harness damaged beyond use. The facility refused to provide me with a appropriate replacement and forced me to purchase one. No assistance was offered or supervision made that trailer is safely hooked up. My transaction was constantly interrupted to clients wishing to make Convenience Store item purchases such as pop, fuel, propane etc. Very poor customer service with intimidation to cancel my booking for a trailer. I'm very disappointed in this complex disorganized and out come to discover/repair trailer not fit or safe to be roadworks. My expectation is that Uhaul will rectify these issues a address them with appropriate parties. Supply local city of Stratford for its size with at least 2 locations with a 5x9 open trailer to be available for local rental in a size of city deserving a Uhaul facility. Offer me free rental opportunities for the next year.
ANTHONIEC H.Clean vehicle little better... there was kleenex in the door pocket.
JAMES B.The truck was not in good condition but the worker was nice, polite and did his job well
Ken R.There were discrepancies in my final bill that took a number of days to correct to reflect what had to be agreed upon over the telephone booking.
James G.Hello, my name is Aiman Gaied. I would appreciate if you call me at 226-899-2715, it is an urgent call. I have been trying to call customer service and I stayed 90 minutes on the line but unfortunately Noone answer my call. I really need to speak to someone. Merci.
Aiman G.Please refund my rental fee. Very dirty, staff would not help hook up nor print a receipt for me.
SCOTT D.Fast friendly service, no issues!
JAMES B.We booked a 9 ft cargo van for 8am Saturday June 12th. When I arrived at the location ( out of our local area) it was not there and I was told we couldn't get that vehivle until 2:15pm. This is not what we booked. I had to upgrade a vehicle size bigger, a 10ft cube van. I asked if we could still get the kilometre rate that was applied to the smaller vehicle and was told by the local vendor he would do what he could. When I returned that evening. I asked again if would be given the discounted rate for kilometreage and he said yes. When I received the bill it was at the higher rate for the bigger vehicle. I am disappointed in the servcie we have received. I have made a compalint and have not heard anything back. I am very frustrated by this lack of customer service! I will tell people about this and why I wouldn't recommend UHaul. Thank you Don Dingwall
DONALD D.Truck was perfect. â¤ï¸
Andres M.I was charged for a whole day. The original location was suppose to be Kitchener NOT Baden. The gentleman had no information on hand nor could he answer any of my questions regarding kms, gas, what I was being charged for etc.
SONIA D.Our experience now twice renting from Baden has both times exceeded our expectation. Merci
PAULD B.We were not advised until an email that the pick up and drop off location was changed. I called the day before the rental and was advised that a regional supervisor (Andy?) would contact me to discuss the situation, and he did not. This change in location not only extended the move day by over an hour but also increased mileage costs...... unacceptable. We will not be renting from uhaul again
JEFFREY M.Prompt friendly service and was able to book on very short notice.
KURT B.Got over charged for fueling even though I filled up to where I left it.
DONALD F.That cargo van I rented was not cleaned or sanitized. I took my own sanitizer and sprayed and wiped it myself..twice
STEVENW U.Easy drop off and very accommodating
Patrick M.There were NO furniture pads available at the pick-up. Had I known I would have made other arrangements with the move. Therefore some of my furniture was damaged in the move.
Jordan M.Very kind and helpful staff at Mars Convenience in Baden, Ontario.
RANDY C.This location has nothing to do with my complaints. The company itself is garbage , I helped two families move this weekend and for both moves we had trucks " confirmed " in your system and then when they were to be picked up it was double booked so we couldn't get a truck. I had to put my name in on this truck because the original mover was canceled on twice. I can confidently say I will never reccomend your company, I will highly suggest not using it. When my house sells there is not a chance I will consider using uhaul
JEFFREYKEITH H.Thanks for the trouble-free van rental. Recommend this franchisee. Will be back next time i need a rental truck.
THEODOREJ K.Friendly and easy to deal with, it could not have gone any better and at a cheap price!
Robert W.The gentleman who served me what is efficient, friendly, and very helpful.
ROBERTW P.I returned the trailer to Mars Convenience Saturday, April 25, having picked up the trailer on the 24th in Kanata. I entered the store, asked where to park it. I parked it, entered the store and asked the clerk what else I needed to do. "Nothing. All good." Then I was charged extra for keeping the trailer until April 28. I have written to express my concern and frustration over this extra charge. I have not heard back, but do not deserve this extra fee. I returned the trailer the same way I had the week prior to a different location. I have another rental this weekend. If I don't get better service, it will be my last with Uhaul.
Allan M.This is the second time I had issues with you. December 2019 I booked in advance and you guys did not have it when I went to pick up. You guys sent me to 3 more locations and not truck available. You offer me 50 dollars for the issues (I was not happy with it , but I say yes ) , but the money were not given at all ( second fail). Hopping that it was just a one thing Now I booked A truck with 1 month in advance and then I the day before I did the confirmation you guys give me a truck to pick up 1 hour away from the place I I choose. In order words your booking system is poor . And you credibility is not strong . Definitely I would not recommend you guys and I would not use you again n the future.
William v G.didnt like the idea they took a pic of my credit card front and back after I entered it into the reservation. I will be keeping an eye on my charges
Dave R.Can't think of a thing.
Kimberley S.Spent 20 minutes trying to pickup the vehicle using the app. Didn't work. After chatting online they told me the app doesn't work in Canada. This is insane
Pete F.