Customer Reviews for Marshall Liquors
(Concessionnaire U-Haul dans le voisinage)

415 évaluations

5216 Marshall St   Arvada, CO 80002
(Corner of west 52nd and Marshall Street)

(303) 937-3476

Heures d'ouverture de l'établissement

  • Lun au mer : 10h am à 7h pm
  • Jeu : 11h am à 7h pm
  • Ven - sam : 10h am à 7h pm
  • Dim : 12h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 937-3476

5216 Marshall St
Arvada, CO 80002
(Corner of west 52nd and Marshall Street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 10h am à 7h pm
  • Jeu : 11h am à 7h pm
  • Ven - sam : 10h am à 7h pm
  • Dim : 12h pm à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
5

This was the second location I had to go to pick up my truck. The first location gave away my truck. This ended up causing a 5,5 hour delay of packing. I will never ever recommend uhaul to anyone. I will tell everyone to pick any other company. This delayed my departure and caused me to sleep less. Uhaul is an awful company. If you would like to talk to me about this. Please give me a call.

Adam B. 
Évaluation :
4

Everyone did a great job. Good communication from the first call to reserve, the call back to schedule exact time and location as promised and the flexibility at pick-up. I purchased roadside assistance - then locked the only key in the truck!! Again service was great - help arrived within an hour. Consider giving extra key or key fob to help prevent this while traveling long distance.

angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
3

The schedule pick up was 9am but I came to get the Truck 🚚 by noon at 12pm that was really bad thanks again

makanda N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Conar P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE P. 
Évaluation :
5

Friendly staff greeted me and quickly showed me where to drop off trailer.

Steven B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yvonne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
3

A couple of things I wasn't really happy with was that I was told that I could purchase straps to tie things down with when I picked up the truck they had no straps. I was also told when I picked the truck up that if I returned the truck early I could get money returned for the days I didn't use however when I needed to rent an address truck the next day the lady told my wife that that was not true? I was very disappointed since I spent over $3 000 on a 15 and 20 foot truck and didn't returned them both earlier. I just wish I knew who is telling the truth. The trucks ran fine with the exception of the terrible gas mileage which cost another small fortune.

Robert H. 
Évaluation :
3

The drop off location was at a liquor store with one employee. He told me where to park the trailer but made no effort to assist in disconnecting. He did not offer a return receipt. Said he had to upload pictures and would do it later. I made him sign and date my rental contract and took my own pictures as proof of return. If a rental need arises again, I will pick up and return at actual Uhaul locations and not a third party

Scott P. 
Évaluation :
2

Vehicle was FILTHY!! Truck was not even checked in when I arrived and had not been cleaned. Was under 1/8th of a tank of gas and I couldn't even make it 20 miles on the fuel that was in the truck when I left…

ERIC S. 
Évaluation :
5

The employee from Marshall Liquors was very helpful when I had trouble getting the key from the drop box. It wasn't clear to me that the knob needed to be twisted to open the door after entering code. Maybe a simple cartoon arrow will help some customers with the lock box. Other than that great experience doing mobile pickup drop off for first time.

Collin W. 
Évaluation :
4

The check engine light was on the whole time. There was way to much play in the steering wheel. Almost unsafe and truck needs a front alignment. Last the truck needs shocks. The pick up and drop off location was good. The staff very nice. The truck needs maintenance done ASAP

MAE P. 
Évaluation :
2

Thank you for asking for my opinion. The vehicle ran well. It did not have any moving blankets and the interior of the cargo area swept, but not very clean. And when I was done, I put six gallons in the tank! The gauge was a little lower than when we started, but we were charged $28 for gas! I don't think that is fair! I am very disappointed with the people who are running that facility! I won't return there! I have used other u haul facilities and have been very satisfied! Not this time. Thank you for asking for my opinion.

DONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY M. 
Évaluation :
5

These people were MORE than gracious to help me. Thank you SO much!!!

BETTY H. 
Évaluation :
4

Convenient locations It's a liquor store so sometimes you have to wait for the other customers But they are very friendly and professional

Kenneth S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
1

Shifty as hell I would never ever send anybody

KANDI C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERMA J. 
Évaluation :
1

The rep at the liquor store was extremely rude and made the process, on an already stressful day, horrible. There was so much back and forth between him and the digital process on the website what it took an hour just to get the truck. At one point he even removed the keys from the box as we were just about to check out. His demeanor throughout the process was condescending and like he didn't want our business. I would not recommend this location at all.

Nicholas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josef B. 
Évaluation :
5

Nice people and fast service, better than other locations I've gone to.

amber T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS W. 
Évaluation :
5

I rented a tow-dolly for a vehicle. Two of the dollies we tried had light failures, and the one that had working lights had the plastic around one tire all cracked. The help at the location was great. He worked hard to find a working dolly, and he did a good job showing me how to use it properly.

JASON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP C. 
Évaluation :
3

Very easy drop off

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ka T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMERY T. 
Évaluation :
3

Basic parking lot

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristine S. 
Évaluation :
2

very un organized, trailers had a flat tire

Connor I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace J. 
Évaluation :
5

There was an issue with the first truck but they got me a different one to use and did it all with a great attitude.

Holly G. 
Évaluation :
3

Difficult with having the U haul within the liquor store as service agents were also busy checking people out at the same time.

BONIFACIO S. 
Évaluation :
3

Kinda sketchy, didn't know if I was going to get charged for something I didn't do, they took the keys and that was it. No sort of verification or anything.

jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris K. 
Évaluation :
5

The overall service was great, but could improve on returning calls to customers to clarify rentals. Otherwise would recommend uhaul to anyone. Thank you for being there to help those that need it!

Marvin P. 
Évaluation :
5

Did online dropoff.

Alex T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
1

Two days before pick-up, U-haul informed me that my chosen "guaranteed" location was changed to one on the other side of town. The supervisor (Michael M.) was rude and curt and told be to take it or leave it. At the pick-up location, no one was available to help me hook up the trailer. Luckily, I knew how to do it myself. They did not even check to see that I did it right.

DAVID L. 
Évaluation :
5

Super friendly customer service and drop off was a breeze.

Raymond G. 
Évaluation :
4

Signs in the store to indicate where to go would be helpful. Excellent service à la clientèle.

JOHN N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kerry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA M. 
Évaluation :
3

Better signage for the store, hard to find.

PRICE G. 
Évaluation :
5

Pareet was friendly and very helpful. He went above and beyond to ensure my equipment pick up went smoothly.

CHAD P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mario C. 
Évaluation :
1

Did not receive pack of moving blankets or the dolly that I paid for, they were supposed to be in the back of the truck

Joe F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle F. 
Évaluation :
3

This was not my pick up location. This was several towns away from where I needed to pick up the rental.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
3

There are no visible U-Haul signs. The building is primarily a liquor store. People there were helpful but location did not inspire much confidence it was legit.

J Wesley F. 
Évaluation :
4

Nothing...I was taken care of in a timely manner.

Cathy R. 
Évaluation :
2

It took over 30 minutes to get checked in which cut into my rental time.

Amanda K. 
Évaluation :
1

Vehicle was dirty, sticky residue all inside the cab on the seats and center console, covered in dirt and grime. Equipment AC unit went out.

Erin D. 
Évaluation :
5

Would be nice if hitch, ball, etc. equipment was available to customer, at least more common equipment.

NICHOLAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene C. 
Évaluation :
2

Truck wasnt cleaned on the inside and i turned the truck in one hour late and got charged for an entire extra day if i would have known that i would have kept it for l the

Daniel S. 
Évaluation :
3

After making reservations a month ahead and assured my truck would be at designated location ten minutes from my home (and coordinating with movers) Uhaul gives me last minutes text late afternoon the day before that my location has changed. An hour and a half round tip distance. Left scrambling like crazy to rearrange everything and missing my high school senior's final State swim team dinner because I had to get to Uhaul place, in a storm to get this truck, eating up quarter tank of its gas driving it back to my house. Guy at liquor store who I picked it up from was very friendly and I have no complaints other than it was not a location I'd ever go to again. It was an old liquor store in an area of town I would not go to normally. This is a Uhaul company complaint.

ANNA CRISTINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
3

The van was not clean at all and the furniture pads that I paid for were missing

Emily D. 
Évaluation :
5

I was unaware my pickup was in person vs using the phone app. That should be made clear to customers. (It's not the fault of the location.)

SAMANTHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARILYN P. 
Évaluation :
5

Was very helpful and accommodating.

SHERI E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle G. 
Évaluation :
3

Signage to know where the office is

BRUCE M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JESSE S. 
Évaluation :
5

Friendly and helpful

MARIO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Good people over there

STEWART R. 
Évaluation :
2

Strange location at a liquor store. There was a sign stating that people waiting in line for a U-Haul would be served only after all liquor store patrons were taken care of. That is not ok.

REBECCA A. 
Évaluation :
5

The customer service was incredible. Will definitely come to this location for any future uhaul needs!

LARISSA S. 
Évaluation :
5

If they could email a receipt so I know what charge was for what that would help!

PAIGE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jean H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA B. 
Évaluation :
4

The tire strap on the curb side(passenger side) was very worn and frayed making it difficult to operate. I put duct tape on the end of the strap just so I could get it fed thru the mechanism. It would also be nice if u-haul had market lights on the front side of the fenders so that the driver could see for pulling at night.

Todd H. 
Évaluation :
4

I'm conflicted on this experience. The location and the people I dealt with were great. They were quick, clear and friendly. The truck ran fine and was in good condition, with only 12k miles on it, but the smell of smoke was overwhelming. If you're sensitive to smoke, I'd recommend only renting on a day you can drive with the windows open. Also, for the smokers out there, please be more respectful of everyone and keep the smoking to your own cars.

JARED B. 
Non les évaluations ont été soumises pour cet établissement.

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