Customer Reviews for Martin Sales and Service
(Concessionnaire U-Haul dans le voisinage)

44 évaluations

1300 W Columbia St   Evansville, IN 47710

(812) 424-3752

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(812) 424-3752

1300 W Columbia St
Evansville, IN 47710

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Truck was out of alignment and caused excessive vibrations throughout the trip. Can had drink spill messes on the center arm rest. The truck seats were comfortable and the truck's power was sufficient for the trip so bar all bad.

adam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN G. 
Évaluation :
5

Because you guys didn't have a truck available in the location I selected I had to add an extra 16 miles of driving which cost me more. I think it's a little ridiculous that because you guys don't have your shit together I have to be inconvenienced and pay more. You could at least waive the extra mileage since you were under prepared to service a customer

CODY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
4

Drop off location was closed due to be a holiday weekend. But there was a drop box & the U-Haul app was excellent in walking me through returning the Truck.

MICHAEL S. 
Évaluation :
3

We were charged an additional fee for going over our mileage. This location was not the closest for drop off. Not Evansville's fault, its Owensboro's fault. However Evansville could have been more helpful, told me it would be a 16 $up charge because we went over in mileage but ran my card for 23 $. I will find a different service next time.

ARIELLE D. 
Évaluation :
3

Tell the customer the description of the place it doesn't have uhall truck sound there, but that where it need to be drop off

BEDJAMIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Don't make me run all the way across town to get a truck and have to pay for the miles that I didn't need to drive

Timmy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

They were very helpful

Thomas B. 
Évaluation :
3

I rented a dolly and did not receive one. The side mirrors on the Van were broken and did not stay in place. The driver's seat had hair all over it (looked like pet hair).

Jessica E. 
Évaluation :
5

It was not explained that my 14 $for insurance was by the day not a one time charge like I thought. The agent at the Columbia location was awesome. But no reimbursement for full tank when 5/8 was required.

Beth C. 
Évaluation :
5

Your customer service professional was wonderful! Great service! We will definitely go through that business if we move again! Thanks for everything! You're appreciated!

Kayla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee M. 
Évaluation :
5

customer service was excellent! Every single person that we spoke with was excellent

Christopher W. 
Évaluation :
5

Had a smooth return experience

Shawn W. 
Évaluation :
5

Very helpful and professional staffing. Have not rented truck in decades, had to do a two hour move of small amount household goods. This worked out very well. Impressed by fact that you can pick up and drop off and multiple convenient locations.

Ronald D E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny G. 
Évaluation :
5

Very friendly

Chad C. 
Évaluation :
5

Well it wouldn't be changing anything at the location but you should definitely look into doing something about the fact that when I had to call in to return my truck I was placed on hold for over 40 minutes Meanwhile I call and talked to a human three separate times all while waiting for a human to check my truck in

Mark S. 
Évaluation :
5

We requested a dolly and we did not have it

Cathy I. 
Évaluation :
5

I regretted renting it due to not checking with A friend to help. When I tried to return it shortly after, I could get no refund. It all worked out the car was picked up and delivered on the car dolly. The lady in charge of Martin declined my refund the man working was helpful. Be sure you can use it before you pay. No refunds.

FRANK C. 
Évaluation :
4

rental process was very time consuming took me 45 minuets to get checked out and on the road

Mike W. 
Évaluation :
5

Their service was great. However, getting through to u-haul was horrible. I was there for an hour because of slow response and trying to get the correct pricing through tablet/internet.

Myron K. 
Évaluation :
1

Tried to send us out if there with no turn signal!! Was told we “might have wrong trailer “...??? How are we suppose to know if they don't!!'...Had a blow out on same trailer!... sounds like this trailer should of never left the lot!!! Waited 3 hours for help!! Picked it up with less than half tank of gas then when we returned it on other end with that same amount in it we were called out in it being returned with out a full tank!!! We ran around this area fro yo find drop off location only to be turned away because we were given wrong information on stop off instructions!! When we first contacted uhaul and gave them information on our move we were misguided for truck space and ended up having to rethink and regroup with our move plans .... the day of causing more stress!!.. We had to make arrangements to haul another trailer.. more cost to ya than if the accuracy of our needs Willy's of been determined better!! NEVER AGAIN U HAUL.. oh I forgot to mention the chains were dragging the ground and when I brought it to their attention I was told they are suppose to be that way!.. Really??.. I realize there needs to be slack in them but to drag the pavement for 750 mile trip would cause damage to them and could spark and cause a fire!!! Gahhhhh!! Listen to me people!! Owner was terrible he is one trying to say signal lights would take too long to fix?? When I insisted then they magically fixed it??? He was very unfriendly and not very communicating.. His help was excellent though!!

caylin B. 
Évaluation :
3

Lot was small and hard to find

Nathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

The guy told me to park on the street which I did. Then called and said I was in the wrong spot once I reached my destination causing me to have to drive twice as far thus having to pay more on mileage.

Roberta P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aldair N. 
Évaluation :
5

Martins went above and beyond in providing service; the truck was actually inside being warmed up as the outside temperature was 20. Their ease of check out was exceptional as well

Kevin B. 
Évaluation :
3

I reserved a 10ft truck and it was not available and then I was charged the difference for the upgrade to the larger truck.

Emilio V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniell S. 
Évaluation :
3

Service rep. was poorly trained and confused. Took my drivers license to copy and failed to return it. I discovered I didn't have it when I arrived in Salem IN. I called and he discovered his mistake and said he would mail it to me. I am concerned for I am flying out of town at end of week and will need my license for I.D.

Dennis M. 
Évaluation :
4

No improvement needed. Keep everything the same

earl N. 
Évaluation :
5

Great service

Alexander R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Non les évaluations ont été soumises pour cet établissement.

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